I originally went here because they had a vehicle available I was interested in and had good…read morereviews. The sales woman was nice but when it came time to talk cost there was zero negotiation. Only the offer for extended warranty. Out the door (no financing cost) would be $3k over the top of Kelly blue book. And over $1k the sticker price after taxes and fees not required by law. After walking away and contemplation, I reached out again and the sales person has not responded to me, even after asking me to let her know what I decided.

Thank you, guys, for all your help, excellent prices, kindness, and professionalism in a warm and…read morefamily atmosphere! They took the time to get the best interest percentage. They not only sell you the car, they advise you on how to get the best loan! I recommend it!

Worst communication. Worst company. I would never recommend this company to anyone. Sold car with…read morebad battery, bad brakes, bad rotors. The boss thinks everything funny and a joke. This company should be shut down immediately. I'm taking matters into my own hands. This company have to go!

Awesome buying experience. I was able to get the car I wanted for the price that worked best for…read moreme. The owner was very reasonable and fair. Michelle is absolutely awesome. I would definitely recommend this dealership.

If you have the down payment they're asking for--don't give it to them. They are not trustworthy. I…read morespoke with them over the phone, and Tony wasn't even willing to hear me out. All he kept saying was, "Just come in, bring your paystub and license, and we'll get you out of here." I already knew it wouldn't be that easy, so I didn't go in expecting much. I was pre-approved by another lender who works with this dealership, so I figured it was worth checking out. Unfortunately, I ended up dealing with the manager since Tony was with someone else. I guess he thought being the manager gave him the right to be rude. He didn't check my income or anything--just took my license, walked to his office, came back, and asked how much I had down. I told him, because it was already on my application. Then he hits me with, "I can get you approved, but you'll need $7,000-$8,000 down. Do you have that?" And he didn't even sit down--he was standing behind me, clearly focused on another customer. At that point, I was done. I just pulled out my phone and called my ride. He shrugged, said "OK," tossed my license back on the desk, and walked off to help the other customer.

The dealership was closed down. I went there to surrender a car due to the fraudulent loan they set…read moreme up on. They pocketed the down payment and the vehicle is a terrible price of garbage. Barely drives up hills. Dim headlights that they promised to fix and never did. 6 month trade in not honored and lied about. Good they closed down. Should've not been scamming people! West lake financial is even worst that's backing them.

Leo was incredible. I went in for a checkup and he told me things about my car I didn't even…read morerealize were broken. Not only did he help me with small stuff free of charge, but he walked me through different options and directed me to resources I didn't have. I'll definitely come here again for auto repair work.

Ismael at the Pulaski Hwy location is exactly the kind of salesman you want to deal with when…read moreyou're car shopping. Knowledgeable but not a know-it-all. Very helpful because he is a great listener. I can see why he is the #1 salesman in the group!

I wouldn't by a car from them again... car was only worth 19k car is already falling apart I feel…read morescammed

Thanks to the manager who overnighted my car tags. Now, why can't someone over night my 150.00 in…read moregift cards that I was promised almost 2 months ago. You have my address so there is no reason for them not to be mailed. Sandy T

I have never enjoyed buying a car. Not once. It's always been somewhere between a root canal and a…read morehostage negotiation. But Hyundai of Dundalk has done something truly remarkable: they have made every single bad car-buying experience I've ever had look like a spa day. A five-star, complimentary champagne, somebody carrying me on a velvet palanquin spa day. We tried to buy *two* cars from them. Let that sink in. We showed up with money. Two piles of it. We were ideal customers. And in return, Hyundai of Dundalk gave us something no dealership ever had before: hours of our lives we will never get back, a masterclass in lying, and -- the pièce de résistance -- they simply kept our money. The process began with a four-plus hour visit to complete paperwork that, based on the wait time, I can only assume was being transcribed by hand onto papyrus. We put down payments on both cars, agreed to return in a week so the vehicles could be cleaned and a handful of minor items addressed. Simple enough. A week passed. They needed more time. Fine -- we're patient people. Another week passed. We were told to come in at 10am. The cars would be ready. Reader, the cars were not ready. Two and a half hours later, one car emerged from "detailing." I use that word loosely, because what they had actually done was spray a hose at the exterior and call it a day. The inside looked like it had been detailed by someone who had never heard of the inside. Of the five to seven items they were supposed to fix, perhaps one or two had been addressed. The second car needed "just a few more hours." We had burned an entire day. We had had enough. We canceled the purchase and asked for our deposits back. They said they'd process it the next day. They did not process it the next day. Weeks went by. We called once or twice a week, each time receiving what I can only describe as the verbal equivalent of a shrug. Then, after I mentioned that a police report was on the table, something miraculous happened: they returned *one* of the deposits. One. As of this writing -- more than six weeks after canceling -- we are still waiting for the second deposit to be returned. Every call yields a fresh promise. Every promise evaporates. If Hyundai of Dundalk were a weather forecast, it would be a 100% chance of sunshine, every single day, and it would never stop raining. I have purchased many things in my life. I have had frustrating experiences. But I cannot recall a single transaction in which I have felt more completely and deliberately cheated -- or more literally robbed -- than this one. This is not hyperbole. They have our money. They are not giving it back. That is the whole story. Avoid this dealership. Avoid it the way you would avoid a house fire, or a timeshare presentation, or a house fire *at* a timeshare presentation.

I bought my car from here. They were great!. Treated me like family. I purchased my 2010 Toyota…read morecarolla 5yrs ago, 2 more payments and she's mine. Had minor issues, they fixed it, and I haven't had any problems since. I would definitely purchase another car from them. Not trading in my car though, she's been so good to me....... Thanks to the whole team at Sir Michael's, you guys rock!

Smooth and easy transaction!! Zak and Nate are awesome!! Would do business with again!!!read more

Ok I get it, going to a dealership can and usually ends up being a negative experience. High prices…read morein combination with even higher interest fees. High pressure sales tactics and lack of negotiating. In this case, high pressure tactics wasn't the case. Our sales person Sam Gottfried at DARCARS Toyota of Silver Spring, MD., was nothing short of amazing! The real reason my wife and I went in was solely because of him. His fun energetic personality and easy going demeanor was impressive to say the least over the phone. Yes I said over the PHONE! This is where most sales associates drop the ball. When we got the referral I called him and left him a message. Within 20 minutes or less he called back and we began to have a fun humorous banter that we fell in love with. We took the hour and some change drive if for nothing else to just meet Sam. He even sent us a video of the vehicle as we were stuck in traffic just to let us know he was serious about making sure we didn't drive up there for nothing. We get there and one of his coworkers took us right to him. He stood up immediately and knew who we were and shook our hands and gave hugs like we were family. Sam had the car ready for us to test drive. Then the negotiating started. My wife had a set price in hand. The management delivered their pricing first. We countered. Didn't take long for the management to agree to our price. Period. Since it was my wife making the purchase for herself she felt the negotiating was quick and simple enough. Sam sent the car to detail while she went to finance. Sam and I even went looking at trucks for when I'm ready to trade my vehicle in. We get back to finance and all that was left was to put the tag on the car, take a few photos and come home. If you are looking for a Toyota and want the deal that's fair for both the customer and the dealership as well as to the sales person go see Sam at DARCARS Toyota of Silver Spring. Tell him Deanna and José sent you, because I can't sing enough praises about this young man who fought to make sure we were satisfied.

I had a great experience at DARCARS Toyota of Baltimore! I went in at 5:00 PM and was driving home…read morein my new 2024 Corolla by 7:30 PM. Being in and out in about 2.5 hours is unheard of at a dealership--they really respect your time. ​Right off the bat, they gave me a great deal on my RAV4 trade-in. I was worried about being low-balled, but they were fair from the start, which settled my nerves and made me realize this car was meant for me. Outside of the interest rates (which the dealer doesn't control), the 2024 Corolla was very reasonably priced. ​I also appreciated that when I gave a firm "no" to a pitch for a newer model with a different rate, they respected my decision and didn't mention it again. If you want a smooth, transparent process without the all-day headache, I highly recommend this location!

I'm honestly in disbelief that someone thought that closing the Bel Air, Harford County, location…read morewhere there was plenty of parking, a bigger location regarding the actual building and more available tellers , (at least four) and move the Bel Air location , to Golden Ring. Not too mention it's an inconvenience, what used to be 12-minute ride to the Bel Air location is now a 30 minute drive and another 15-20minute wait! The Golden ring location is too small, there are only always TWO TELLERS WORKING, and there is always a LINE!!!! The parking lot is always congested . The staff is ALWAYS NICE & PROFESSIONAL ! If there was another location that was closer! I'd definitely go!!

Pleasant staff members . Nice new clean location .i thought it would have been crowded. But to my…read moresurprise it was not