What a refreshing experience. New ownership and management over the last year and a half. What a great manicure and pedicure. Attention to customers and detail. A real spa experience. Give them a visit. read more

First time here today and overall left happy. Made appointment for regular manicure and dipping powder manicure for us. Inside is not too large but clean and fairly updated. Noticed lots of returning customers since owner asked or knew what usuals they wanted. Price: reasonable all things considered being in blue back and all. There are cheaper places nearby as well. Here, today December 2023, $15 for manicure (+$5 extras to remove my gel) . $35 for gel manicure. Regular pedicure is $36. My friend got dipping which was $49. Location: blue back very convenient if you live in the area, that said, street or public parking both cost money Monday to Saturday. Don't want to pay, come on a Sunday. Great location if you're having a nail date with a friend, makes grabbing a meal afterwards in the area easy since it's always nice to stroll around blue back. Service/quality: friendly owner who communicated well, place had a youthful vibe since most nail techs were young. Quick massage for manicure, gave us a free 10 min massage card for next time along with a returning 10 times card. They also have membership for $30/year that comes with some discount benefits. Recommend booking an appointment since walk in could be tough, especially popular times in the day and weekends. The space isn't huge so there's only so many people they can take at one time. read more

I've been going to this salon for several years and love the service they provide. Johnny and Angela do a wonderful job with my pedicures and gel manicures, and while I must drive a distance to get there it is well worth it. It is extremely clean, parking is easy, and the atmosphere is cheerful and pleasant. I highly recommend! read more

This nail salon was highly recommended by a friend but I was disappointed in the results. I came in on a Saturday. I asked for a gel manicure and a pedicure. The pedicure was fine. The gel manicure was not up to par. I expected more. read more

I called ahead and they fit me right in, no wait. I didn't request a nail tech by name and I lucked out with Jason, the owner- he did a fantastic job! Really took his time with the shaping and they came out beautiful. I think I just found my new nail guy! Very friendly, reasonably priced. One of my nails had broken previously and was super short. He added an acrylic tip to it, free of charge! Super nice. Some other nail places I've been to in the area have a very strong acetone smell or the nail techs try to push additional services onto you- not this place! It was the most pleasant experience I've had getting my nails done EVER, and by far the best quality. My nails have never looked this GOOD. Cannot recommend enough! A++++ read more

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So I went here on 2 occasions: 1st time- I went to get a pedicure which I did like it, the lady took her time doing it. I also had acrylic nails which I wanted to remove. I called about 2hrs to schedule an appointment and ask for the prices as it was my 1st time visiting the shop $35 pedi, $20 soak off (don't quote me on the soak off price) When it was time to remove the nails Hana, who did my pedicure as well, was about to yank the acrylic nails with the metro card seen tucked in the basket. She started on my pinky tried the ring finger and asked if it was hurting which I replied "YES, aren't you going to soak them?" if I wanted to yank my nails and damage my nail bed I'd do so at home, for free and not pay $20 to have them yanked with a metro card (the audacity) Anyway, after I said it hurts, she proceeded to tell me how much it was to have the nails soaked off, and if I was ok with the price, I replied "YES" She then proceed to file my nails, and remove it the correct way. It wasn't the best nail soak off I ever gotten, but it is what it is 2nd time I called to schedule a pedicure, upon arrival I wasn't greeted, because they were busy chatting amongst themselves anyway I sat down and got my pedicure done by Chris, he was so nice, gentle and was a great experience I recommend that you ask for Chris when getting your pedi. Chris gets 2.5 Hana gets .5 Customer service needs to be improved over all, greet your customers, acknowledge them and whatnot Place looks clean read more

Grace Nails - Metro card & nail file - Nail Salons Near Me - West Hartford, Connecticut

Once again, I must reiterate this is the best nail salon I've been to in my whole life! I've been going to Grace Nails for three years and have never had a bad experience. My nails com out perfectly every time! Jason and Nicole are extremely talented and knowledgeable- they will explain the process every step of the way if you ask. I was getting acrylic sets for a while and they explained gel dips to me and I tried it... 100% love! Be sure to stop by and give them a try! read more

Grace Nails - Dip Gel, first try! - Nail Salons Near Me - West Hartford, Connecticut

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We came here for Mother's Day, and we were already upset because two members of our family contracted Covid-19 and last minute, did not come down. We had a party of 4 but came with two. The owner yelled at us in front of all the customers. I apologized and he continued to state, "You need to let us know ahead of time so I can run my business. " My mom's first experience in West Hartford, and at Grace's Nails. We will not be returning. read more

Not clean. Got an infection twice from their pedicures.Won't go back. The owner is nice and the location is great so this was disappointing. read more

I did not feel as though I was valued as a new customer. I asked a couple of questions about gel manicure as information was not posted that I could see. The woman doing the pedicure was somewhat curt and inattentive. The pedicure was less than 15 min long, with a lousy leg massage that was timed so that she didn't go over 5 minutes. Very costly with a $20 upcharge for gel! I still have rough skin in the bottom of my feet because she spent no time at all. Why would anyone go here when there are so many reasonably priced places with excellent customer service in West Hartford? For me, a pedicure is a luxury that I save for and look forward to. Waste of time and money. read more

I have been a client at this salon for almost 10 years. Today I walked in for a regular manicure. Sunny, my favorite there, was available so she started my manicure. I hadn't been there in a while. I wanted to schedule a regular manicure for next couple weeks then a mani/pedi for a few weeks out. Owner Jason said his policy is that REGULAR manicures only can NOT be scheduled. Walk in only. This was all while Sunny was doing my manicure . I questioned his policy and said it is difficult to just do walk in because many times they are busy and can not accommodate and I really wanted to make an appt. He got very rude at this point. I said then I would no longer be a customer going forward. In the middle of my manicure service with Sunny he made her stop and told me to go. I was near tears at this point and left. I am so very upset about this. As I said been going there a long while. read more

Always able to fit me in, quick and quality service. Really like this place it's in a nice spot in town

If you're looking for quality service and a quality product, my recommendation is here! The staff is caring , kind, and attentive to your needs and requests if you have any for style shape or color. And gives you top tier quality nails. I have been receiving the dip extensions and i'm not kidding after 3 weeks they're healthier than ever underneath. They go above and beyond to make you a happy customer!!! read more

Grace Nails - an amazing selection of chrome colors as well! - Nail Salons Near Me - West Hartford, Connecticut

I used to go to this salon before they moved. Always was a great experience. I just tried to book a regular manicure. They close at 7:00 PM. They would only book me for 6:00 PM.....and when would the nail polish dry? So, pay for a manicure that then gets trashed because they wouldn't schedule me early enough for the polish to dry while I read a magazine. Glad to know they are not interested in providing good customer service before hand. read more

I was so pleased with how my nails were being done at this salon and felt I was treated well. Then I simply needed a couple broken nails fixed and when I first called regarding an appointment to fix them the owner miscommunicated how I should go about that. On the second call, following his original directions, he was condescending and refused to hold a professional conversation about how to proceed. Instead, he rose his voice at me and called me rude. Don't patronize this salon if you care at all about being treated respectfully as they clearly do not value their paying (and well tipping) customers. read more

Amazing! Got a sea salt pedicure with 15 minutes of massage and the whole experience was amazing. My friends and I love the color options they have. And the owners and staff were friendly and nice. Will come back again! read more

Just got my first post-COVID pedicure and it was GREAT!! Simple shifts to align what they do to meet CDC guidelines include but are not limited to transparent curtains around the chairs. Toes and feet are totally restored and very happy!! Grace Nails is where I have been going for pedicures for years. The staff is consistently professional, courteous timely and very accommodating. I call ahead and am able to make an appointment without a problem. I appreciate the service and also the hot stone and shoulder massage. read more

The best pedicure I have ever gotten!! I got the "Silky Milky" pedicure to aid my dry, wintery feet and it was amazing! First they cover your legs in moisturizer and a hot towel and Saran Wrap those to your calves. Those stay on for a good 20-30 minutes so your legs come out SUPER soft! They scrub your feet so much and get off all of the calluses you could possibly have. And they rub your feet and legs with salt scrub! They trim your cuticles and shape your toe nails to perfection! A hot stone massage is also included to warm you up. I was seriously in heaven!! I can't forget to mention that the lotion put on at the end smells like hot chocolate!! They stick with the "milky" theme for sure They have dryers there for your feet so they don't just send you on your way with wet nails. Everything is perfectly planned out and smells amazing! They also have a membership program that is $30 that gets you a pedicure on your birthday (worth $30 on its own) as well as % rewards. Might be worth looking into!! I would highly recommend the Silky Milky pedicure ($55). Don't forget to tip in cash though! The credit card form doesn't have a tip section. I can't wait to try out the Green Tea pedicure! read more

Grace Nails - Nail Salons Near Me - West Hartford, Connecticut

They actually messed me up so bad. started late, gave me the wrong shape, not at all what i asked for. The nail tech kept dropping things and spilling things and would start laughing about it. I payed triple what they are worth and they already started falling off less then a week later. Was honestly uncomfortable the whole time read more

Love the services they offer and they always do a nice job. I had a terrible experience this morning. The owner Jason was upset about someone requesting their money back from yesterday over the phone. he proceeded to scream into the phone and after he hung up was swearing at the top of his voice about his frustration. Over the course of the next 15 minute he was screaming and yelling full volume in the salon. It was the most unprofessional and least relaxing manicure I have ever gotten. Please learn to control your temper so you don't ruin paying customers experiences or at the very least step outside. read more

Jason did a great job giving me an acrylic fill, shape, and big apple red gel on top. My first time in for a mani and had an overall good experience $65 for what I had done. He was efficient on time doing it in about an hour 15 min. He works fast and caters to what you want. read more

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As always the BEST nail salon! They seamlessly transitioned to COVID protocols - temperature checks, spacing out clients, and as always very clean! Wonderful staff who values their clients, make an appointment if possible as they do get booked up. Please support this wonderful business! read more

Grace Nails - Nail Salons Near Me - West Hartford, Connecticut

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This nail salon is absolutely the best. Thorough care, great work on nails, and so much that is included in the basic mani pedi. Coming out of there I was so relaxed and felt like I had been immersed in a comfort for my senses. The people working there are so friendly and professional. Recommend this over many nyc and NJ salons where I usually go! read more

So unprofessional. I called day of to make an appointment the day of, I came in, sat down at the chair, pedicure started , then the same guy who made my apt on the phone came over and said they were over booked and I had to leave. He asked if I could come back in an hour. No, I'm not coming back in an hour, nor ever again. There are too many nail salons in the area to deal with this, read the other reviews below... read more

I previously gave this place five stars because I had so many great experiences here and the customer service is always outstanding. I stand by that, but the last two times I went, one of my gel nails chipped in less than 3 days. This time it happened the day I was leaving for a long vacation so I didn't have time to get it fixed. It's just disappointing when that happens since you pay so much for the gel manicures to begin with, and they're expected to last about 2 weeks. If the service I paid for lasted longer, I absolutely would have kept my review at 5 stars. The business itself is clean and always professional. They have an enormous color selection. And I've always been treated kindly. If you're thinking of going, I'd definitely make an appointment. Every time I've been there they've been booked solid and have to tell people to come back in an hour, or come back a different day. I'm not sure if I'll go back since I love the customer service, but have been upset with the product, but we'll see... read more

This was my 1st time coming to this nail salon and I will NEVER GO BACK! I warn you now, go someplace else! I had a gel manicure and the lady was horrible. She cut 2 of my cuticles so short that they bled. 1 wasn't bad & stopped bleeding immediately but on my index finger she cut the cuticle so deep that it bled the entire time! In the 10 years I've been getting my nails done at other places, I have never had this bad of an experience! She never apologized and said I moved my finger & that's how she "scraped the cuticle." So she blamed me for her horrible service. She then proceeded to paint that nail, even dipping the brush in the blood & smearing it on my nail. She kept putting oil and alcohol on my cuticle which made it burn & keep bleeding. She even had me put my hand under the UV light. By the end of the procedure it was still bleeding & throbbing. The lady was very unprofessional and did not follow proper cleanliness protocol by contaminating all of the equipment. Even the rest of my nails were not perfectly painted. There was paint around the skin by my nails & not evenly filed (Some of my nails are longer than the others). I still had to pay the full $30 it cost for the manicure. I hope this experience doesn't happen to anyone else. Again, I warn you, DO NOT GO HERE! read more

Grace Nails - Horrible manicure! My cuticles were cut so short by the lady that they bled the entire time. DO NOT GO HERE! - Nail Salons Near Me - West Hartford, Connecticut

After reading other reviews, it seems their prices change on a whim. My friend asked the guy up front how much for a standard pedi and he said $40, Spa Pedi is $60. Well the people who actually took us said $40 for a spa pedi which included.. hot stones, massage, paraffin. I mean it was impressive for $42.50 to be exact. However, Katie L seemed to have received a spa mani/medi for the same price I paid w/o the mani? Anyway, I wanted a french pedi and I was told my nails were too short? What? Since when do you need claws on your feet to get a french pedi? You draw the line where you draw the line. Short or long nails. They didnt seem to get that which made me skeptical how my experience was going to be.I have to say I was impressed. Great soak, massage, hot stones, paraffin on the heels. Great paint job and then a hot towel shoulder massage when you're drying. Wow. It was so amazing my friend kept saying she was sure it was supposed to be more expensive and I told her to shut her pretty little mouth. lol Anyway, great experience, however, what you pay is apparently not set in stone which leaves me a little skeptical about returning, in addition to the fact they dont seem capable of performing a french pedi on anything but claw toed feet. I'll keep looking but this one is definitely on my list in case of emergency. read more

Grace Nails - Nail Salons Near Me - West Hartford, Connecticut

Found my new nail salon!! Great location on Farmington Ave next to Treva and CVS. Two entrances allow for on street parking or parking in the rear lot. I went on a snowy Monday and it was slow, so without an appointment I didn't have to wait. Dustin did my nails and they feel amazing!! For $30 + tip I received a gel nail polish removal, gel manicure, 7 minute back massage and paraffin wax treatment. The manicure was beautifully done (not too thick, no blemishes) and I'm excited to see how it holds up! Can't wait to go back! read more

Grace Nails - Super clean -- thanks Dustin! - Nail Salons Near Me - West Hartford, Connecticut

I went to get my nails done for my wedding. I had a simple pink coat applied and asked them to do a small gold heart on my ring finger. The owner replied "we don't do designs here". So you can charge me 70 dollars for a gel uv manicure with a single coat of paint but you can't draw a heart? How are you a nail salon in West Hartford that doesn't do nail designs? It took two hours for my nails to be done - the owner kept answering the phone every 5 minutes to take down apts while he was doing my nails. It was so frustrating I almost walked out. So disappointed. Really wanted this to be my home! read more

Got my nails done 2 days ago and I am OBSESSED with them. My nails were in bad shape before I came and they have been strong so far. Jason did an amazing job as he took his time making sure they were in the right shape and form. He really knows what he's doing and I'm really impressed with how the salon is following COVID regulations. read more

Grace Nails - Nail Salons Near Me - West Hartford, Connecticut

Rude rude rude owner. Yelled at me for using their garbage to throw out my soda before entering the salon. Tried to over charge me as well - I walked out. read more

I just had the worst dip with extension done. Every mail is uneven, she rushed through it (took 40 minutes which I KNOW is too fast), and there is residue/glue under every nail. She also filed more skin than nail, and I am bleeding at the cuticles of 3 nails. Will NEVER go back. read more

I love this and have been going here for years. It's spotless and the staff are so friendly and helpful. They do an excellent job with my nails and I highly recommended them. read more

I love this place. I don't go anywhere else to get my nails done. They are always nice and if my nails ever gets ruined they always fix it right away! They know how to treat their costumers. 10/10!! read more

Grace Nails - I got my first mani two years ago. And ever since then I've been going there. Definitely recommend this place 10/10 - Nail Salons Near Me - West Hartford, Connecticut

The worst nail salon ever with the worst customer service experience I never got treated like this ever in life the owner, James was so rude and unprofessional. He was slamming doors and giving us the worst attitude ever I don't recommend this place ever do not go there waste your time in your money with a bad attitude. read more

This is the best spa experience around. The staff takes care to ask exactly what you want and accommodates requests graciously. Every service I've received has come with a lovely paraffin wax moisturizing feature that leaves my skin so soft and fragrant, and on top of that, every service also comes with a warm towel massage which is so deliciously relaxing. They play great music, are always friendly, and try very hard to accommodate walk-ins. They always apologize profusely if they can't fit people in or are running behind. Grace Nails is very popular (for good reason!!) so I definitely recommend calling ahead for an appointment if you can - 24 hours or more in advance is best. I have been a client dozens of times and have NEVER had a bad experience at Grace Nails. I look forward to every single appointment. This is one of my happy places! read more

I went here yesterday with one of my friends and was treated horrible. I had gel nail polish on prior to going and had them soak them off, after the process my nails were dented and completely damaged. I had asked the lady doing my nails to fix the croaked uneven lines of my french manicure when she started giving me problems. She turned to the man which I believe was named Jason (the man with tattoos). He then asked me what was going and I explained that the french tips were very croaked and didn't look good. He then proceeded to tell me only gel french manicures would look even. I was asking why they would advertise something that wasn't able to be done correctly, he continued to yell at me and tell me to "calm down" because there were other customers and when I was getting upset he only yelled more. After the confrontation with the man who was doing my friends nails he continued to get rough with her and was rude. She wanted to tip him because her acrylic nails did come out well however in a huff the man stormed out of the salon as soon as he finished her nails. I highly recommended NOT coming to this salon!:) read more

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The pedicures here are the best! They take their times with massages and making sure your feet feel rejuvenated. For a little splurge they offer upgraded pedicures and have a pedicure menu!! read more

Great pedicure and manicure They were friendly and asked what i wanted and gave me several options.I would recommend grace nails without hesitation You won,t be disappointment read more

This is my go-to salon in W. Hartford for my nails. I typically see Jason or Nicole and they are both really good. I do suggest making an appointment as they do get busy. One thing I will say is that when I make an appointment, they are 99% of the time on time. That is VERY unusual in this industry. I had another salon I went to before this one and I would make an appointment and be waiting for 30-45 min before I was seen. So, they do a good job here of keeping schedules! They are under new management from what I understand as well. I have been happy with the service here! read more