Today I had to request my dogs records for the 3rd time from Animal Advocates. Two days ago my new…read morevet made the first request and then a second request the next day. Today it became clear that Kathy chose to intentionally withhold my dogs records due to a previous incident that I have written about in a previous yelp review. Today I took my dogs to a new vet and when I got there, the vets didn't have a copy of my dog records. So they asked me to give them the number to Animal Advocates and so I did and Kathy answered the phone and based on what my new vet said Kathy was very dismissive and very rude and told my new vet that she was too busy to send over my dogs records. As I stated before they were requested two days ago. Normally, I really wouldn't sweat two days, but my Spidey senses were telling me that there may or may not be an issue with Kathy based on our last interaction. Kathy is not the kind of employee you want to run your front office because she's not a good look for the business. Kathy forgets that she works for somebody. So her actions reflect on the doctor and he probably doesn't even know that his employee is acting in such a poor manner Thank God for yelp. Be aware when you go to Animal Advocates because they will turn on you in a heartbeat regardless of how long you have been a loyal customer. All I can say to Kathy is, do better boo. Thank you yelp I appreciate the platform. Have a great day everybody.

Facility is clean and organized. Staff are all friendly and professional. Angela, vet tech, was…read morevery caring to our dog. And Dr Liu, was very compassionate, sensitive and very practical on his medical approach. He's very thorough and detailed with his examination. Highly recommended!!

We are incredibly grateful for the exceptional care Dr. Singh and his entire team have provided us…read moreover the past 14 years+. They consistently demonstrate kindness, honesty, professionalism, and competence during every visit.  During our most recent appointment, we had the pleasure of meeting with Dr. Yang and Kat (Vet Tech). Much like Dr. Singh, Dr. Yang was thorough, friendly, and took the time to address all of our questions regarding our two pets without making us feel rushed. We also want to specifically recognize Kat for being wonderful to work with. Your patience and kindness while reviewing charges made discussing our options very comfortable. We truly appreciated your helpful suggestions and the time you spent explaining various procedures, which greatly aided our decision-making. Your passion for your work and your sense of humor made the experience even better. To the WHOLE team Thank You!

Yes! I absolutely love and appreciate this place much better than the other places I took my pet…read morefor years . Better communication updates on their app place to keep up with your pet's health records all in one place

This is not a business. it's a run down home. Made an appointment. I sent a confirmation text…read more No response. Knocked on the raggedy door. No response. Certainly not going to leave my dogs at this scam of a business. This place needs to be shut down.

Chauntelle was super nice, professional and ready to meet my dogs right on time..I was really…read morenervous to leave them but all was well when I got back..My Hammy even got his nails trimmed without incident..My girl didn't growl at anyone..They are beautiful , soft and less a coat or two..lol..Thankyou We will be back...I recommend this place for your dog that the vet says can't get their nails trimmed, they did my Hammys..That's a Feat! I checked them over and they look great and are happy..

Mickee is a true professional who groomed our Toy poodle for 17 years. Our fur baby loved her and…read moreshe always looked beautiful when we picked her up.

Such a sweet lady! Our pup loves her and she does such a great job with Mia. Her usual groom is a…read morede-furring bath, trims her nails and the the gland expressing. Dog looks and smells great. Highly recommend

We moved to Benicia in 2019 and needed to find a vet for additional vaccinations for our Addison…read more(SF house cat about to touch paws to grass for the first time). We noticed the Cat Clinic so close to our house. What a find. The staff is always friendly, helpful, and the atmosphere is calm. Cat zen is undisputed by dogs. Dr. Rau is amazing. She takes her time, is empathetic and very knowledgeable. Sadly Addison passed away last year. The clinic helped us ease his suffering and handled everything with care. Our current kittens, Zora and Valentino are getting the best of care and garden time. I don't think I could recommend a veterinarian more.

Dr. Rau is a very kind & patient vet. My cat was very calm with her gentle touch. I hope to…read morecontinue coming here!! Thank you very much.

Real cool dude omari helped me out. Him and another dude gave me some tips on training my german…read moreshepherd. Will be coming back. Great vibes and easy navigation thanks to the workers.

Absolutely love the grooming service here! I bring my Grandmother's pom every month for his was and…read moreshape up and he always comes out clean, fresh and reenergized!

Today was my first visit to this Pet Food Express location, and it was such a wonderful experience!…read more I discovered a few months ago, while visiting the Pleasant Hill store, that Pet Food Express carries my dog's food. Since moving to the Bay Area a year ago, I've been ordering it online, so I'm still learning which stores carry what. Recently, the Concord location didn't have the smaller bag of my dog's regular food, so I decided to try a different formula from the same brand. Unfortunately, my dog wanted nothing to do with it. I stopped by this location hoping they might have what I was looking for, and that's when I met Brandi. She was absolutely incredible! Even though they didn't have my dog's regular food in stock, she took the time to help me explore other high-quality options and recommended products that might encourage my picky pup to eat. The biggest surprise was learning that if my dog didn't like the food, I could return it for store credit. I had no idea this was your policy! Neither the Pleasant Hill nor Concord locations had ever mentioned it, even when the Concord team knew I was hesitant about trying a new formula. Because of Brandi's outstanding customer service, I was able to exchange the food my dog wouldn't eat and bring home something different. As soon as we got home, my dog happily ate some right out of my hand, so I'm feeling very optimistic! I also brought my blue nose pit bull with me, and Brandi was so kind and patient with her. My dog was a little overwhelmed by all the exciting smells, but Brandi kept her happy with treats and made her feel comfortable while we talked. Brandi truly went above and beyond. She was knowledgeable, patient, compassionate, and genuinely cared about helping both me and my dog. Customer service like hers is rare these days, and she made me feel like a valued customer. Thank you so much, Brandi! You've definitely earned a loyal customer.

Drove here w my family to get stuff for a guinea pigs. A…read morefemale cashier got a disgusted look when she saw us upon our entry It appears she got another cashier to take her place when we had to check out These young employees now they get so traumatized And hello, it's a pet store July 5th approx 3pm Never stepping foot in again

Great team! THE place to go for all your furry needs. Both of my dogs were groomed and cared for at…read morea very reasonable price. Highly recommend!

I was never treated so unprofessionally rude, when I arrived 15 minutes early to pick up my dog. I…read moreactually drove from out of town to get my dog groomed there. Paid $185 to have her groomed only to be told (using profanity ) that I needed to wait for the phone call. They just lost a customer.