Always a wonderful stay at the Virgin! This is our go to Hotel when in Las Vegas. Enjoy the smaller, boutique style hotel in the Ruby Tower and always great customer service! This trip, however, did not start out that way. We were assigned a room directly looking out at the parking garage. No view other than the garage. We went downstairs to the concierge in the Ruby Tower, and was hoping for the other young lady to help us because she seemed to have a very pleasant demeanor however, Selena became available first and let me say, her demeanor does NOT meet the standards of a customer service representative..... Extremely rude!! A very poor representation of the Hotel. She should NOT have this job and she Definitely should not be dealing with guests! While she was busy typing my request with her poor attitude, I left and went back to the front reception area. Miriam was very pleasant and was the one who initially had assigned us the room. She must've been on break when we returned and Carrie then assisted us. Again very pleasant and extremely accommodating. She heard my concern and worked to get us a new room. We waited a little bit, which was no problem at all! She made my bitter experience with Selena, very pleasant and she was very apologetic. In spite of our experience with Selena, we enjoyed our stay at the Virgin! read more

If you are planning to book here to use your AMEX plat hotel credit here - DONT. Spend a little more for another stay on the strip. My review is for the hotel itself and not Kassi or the Theatre which Ive been to a handful of times and which are both great on their own. Booked a staycation here solely because their website said the pool would be by the time our stay came in early March 2026 and week of my reservation they pushed it to end of March. Front desk was fine. Its a smaller hotel so they only have 2-3 FDAs working at a time. At checkin the guy was kinda standoffish that i was checking in early even though my room was ready, but only upgrade was just a double bed on a higher level. The resort fee was almost $60/night which is crazy given parking is free and the pool was closed. It says its also to cover water bottles, which you can get gambling downstairs. Checkout line was really long. The hotel was literally a ghost town. I think there was a small tech conference and girls basketball tournament in town. The thing that bothered me the most is that literally all the restaurants close early or are closed during certain weekdays. Where do people eat for lunch around here. Budget cuts!! Was only able to use the food credit at the mexican restaurant and breakfast place. The breakfast place was pretty sad w tax $30 for basic options. I couldnt even use it at the Dunkin Donuts or convenience store they had. Pros: The rooms are nice/clean. Theres a vanity table for the ladies. The gym was fantastic. Free parking. Walking distance to CVS and restaurant in the strip mall across. Overall Virgin is a very boring hotel. Its a small property which may be ok if you hate crowds and the overstimulation from the Strip. The Shag Room looked interesting, but Kassi is the only standout restaurant and theres oddly enough a Nobu here that doesnt quite fit. I actually visited recently for a concert and see they revamped their locals and cherry rewards promotions, but I cant say I would recommend Virgin if you are looking for a memorable and fun Vegas stay. read more

Virgin Hotels - View from elevators - Hotels Near Me - Las Vegas, Nevada

After having visited a few times on a prior trip, I decided it was time to stay here and really have a chance to explore the property. The rooms are beautiful. The furniture has a delightful south Florida field to it, and the air-conditioning works very well keeping the room nice and cool. I was also delighted to find a his and hers closet arrangement along with a vanity for my wife to use. The bed was very comfortable, we slept well both night nights that we stayed here. The pool area ended up being a lot of fun to visit too we rented a cabana and found that the service was terrific throughout our visit. The pool area itself is very interesting and that it is split into three parts. There's a beach, a regular pool, and a day club. Staff throughout the property are friendly and engaging. They clearly hold themselves to a high standard of guest care. I hope I can come back and stay here again someday soon. read more

Virgin hotel is a nice alternative to the Vegas strip hotels and casinos. It's a lot more of a relaxing environment here the rooms in the Opal tower were pretty nice, the even numbered rooms have a view of the resorts pool and the airport. They have some decent food options with the Kitchen for breakfast & Pizza port as solid lunch or late name options. The fitness center is one of the better ones I've seen in a Las Vegas resort & the pool area has a day clubs, adults only general pool area, and a regular pool area that has beach sand. Since the hotel isn't on the strip there are a few local restaurants nearby in walking distance, and a cvs across the street if you need to get some more affordable essentials. The only slight con i have for Virgin is the casino floor didn't seem too lively . The good side to that if the betting minimums are pretty good but the downside is that it can feel like a boring place to play. Another plus to the casino seeming pretty empty is if you're here with a group of friends there's a good chance you all can get a table to yourselves and start your own fun. read more

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Our two night stay here was great. Check in was not until 3pm but I received a message that my room was ready by noon so we were lucky to be able to check in earlier. I booked a two queen bed room and we were on the 16th floor. Check in was easy and the front desk worker was super friendly and helpful. Our room was clean and organized when we walked in. The beds were comfy and the bathroom was spacious. The view was great as we could see a bit of the strip and the pool area. The housekeeping ladies were alllll very nice and would greet us as we walked down the halls. We asked for extra towels and toiletries and they were given to us quick. We visited the pool once and it was fun. We were given a $50 daily credit and we opted to use it at the pool bar and at the coffee shop. The secure parking garage was free which is awesome as so many of the hotels charge for parking. The strip was about a mile away which was nice as we could've walked if we wanted to. Overall great stay! read more

Virgin Hotels - Hotels Near Me - Las Vegas, Nevada

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I stopped by Virgin Hotels Las Vegas for dinner at Lucia Mexican Grill and ended up walking around the hotel a bit afterward. I wasn't staying there, but I liked the vibe of the place! It feels modern and fun, which is always nice in Vegas. Lucia Mexican Grill was fantastic and definitely the main reason I came, but it was nice getting to see what else the hotel had to offer! There are quite a few restaurants inside, including Nobu, so it seems like a good spot to come for dinner even if you're not a hotel guest. I liked that there were different options depending on what kind of night you're looking for! Another big plus is the free parking. That makes such a difference, especially when you're just stopping in for food or drinks and don't want to deal with extra fees. I had a really great time at Virgin Hotels! Lucia Mexican Grill was amazing, the hotel had a cool atmosphere, and I'd definitely come back to try more of the restaurants. read more

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HOT HOTEL VALUE OFF THE STRIP!! Virgin hotels Las Vegas Hotel and Casino is really a nice place!! This was my first time here inside this building since the transformation from when it was the Hard Rock hotel and casino. Of which, that is my favorite hotel of all time. It was not too busy just a local checking out the new scenery and it was really nice inside. I like all of the restaurant additions and the decorations. The casino games look pretty basic and standard casino floor. Great air-conditioning, which is nice on a hot Las Vegas summer night. It was still daylight, even though it was nighttime and the back side of the hotel with the pool area, cabana area and concert area was in top notch condition! Plenty of options here to dine! I especially liked the Pizza Forte! Also, free parking garage that was really nice attached to the building so you didn't have to walk outside. I would love to come back here to catch a show and or stay in the rooms and see what those are like. It was hard not to try and figure out what it used to look like way back in the day. I was confused for a minute, but I really enjoyed the cherry design, red accents all of which seemed to be the logo and theme all over. This property is nothing too overwhelming just very relaxing and chill. I would definitely recommend it to anyone looking for a nice place to go as a local for a staycation or a night out. And or anyone coming in from out of town, looking for something nice but off the Las Vegas strip also a great option! read more

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I visited Virgin Hotels Las Vegas for the first time to attend another Yelp event. One of the first things I noticed and something I wish more casinos would bring back, is the free parking! It was completely free, with no gates or tickets to deal with, which made arriving and leaving so easy and stress-free, and definitely made spending time there less stressful as I wasn't constantly checking the time to see how much parking could cost or to not exceed a three hour limit that locals get for free at other casinos. To get to the restaurant, I walked through part of the casino floor. It was nicely decorated, and I was pleasantly surprised that I didn't notice any cigarette smoke. Maybe it was because I arrived before the weekend crowds, or there just weren't many people smoking at the time..? I did use the restroom by Lucia Mexican Grill. It is a very spacious and open bathroom, however, I didn't see any changing tables at all. That's something I look for when I go to casinos whether or not I'm with my youngest child, since it's just something I feel many casinos need to have. Families visit Vegas and go to the casinos also, so I don't understand why it's so difficult to find a changing table. Regardless, I definitely didn't get the full casino experience since I was there mainly for the event, but from what I did see, it made a positive first impression. I'd be interested in coming back to explore more of the property in the future. read more

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We hadn't been here in long while Before it was the Mohegan and now it's the Virgin We love this hotel it's off the strip and Rooms are great service here at the bar was so nice The bartender she shook the Cadillac's and 4 were Enjoying them It was so relaxed here read more

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This hotel has LOTS of locals perks so I stayed here for a staycation and was impressed. We had an easy check in and was offered to upgrade our room for a small fee. We got to our Queen Suite and the room was perfect for my friend and I for a girls weekend. A living room with couch and dinette, doors to the bedroom with two queen beds, and a large bathroom that was easy for both of us to get ready in. The beds were extremely comfy and we slept great each night, which usually doesn't happen in hotels for me. We were in the Ruby tower which had its own reception and concierge so that was a very nice touch if we needed something. It was also right next to the pool which was convenient and easy! The locals perks are so worth it!! We got 25% off at a few restaurants, BOGO drinks, discounts on rooms, waived resort fees (taken off at check in/out), and discounts throughout the hotel. As a local, I will definitely be back to take advantage of more of these perks. When checking out, there was a small issue with how the person checked us in and what I was told about my bill. But they called a manager down who helped sort through this hiccup. Both the reception clerk and manager were very nice and friendly with helping navigate a clerical error and made for an easy experience. read more

OMG! This is such a hidden gem - I really don't want to share lol! Beautiful property with easy access to the strip and FREE PARKING! As others have mentioned, the casino and overall vibe of the property is tame compared to other hotels on the strip. I personally appreciated the respite from the energy of the city but others might find the calmer energy to be a turnoff. Didn't get to try out the pools but they looked nice along with the outdoor stage. There are also a few restaurants on-site including Nobu and another restaurant with a great breakfast buffet. My only gripes were with check-in (long lines with no option for online check-in), and room service (breakfast only, not 24/7). Overall, a great and affordable option for your next Vegas trip read more

Virgin Hotels - Double in the Opal tower - Hotels Near Me - Las Vegas, Nevada

I am very impressed with the new hotel & how they redecorated it. I stayed here years ago when it was Hard Rock & I still think it's a good hotel to stay at. The Room was updated with a more modern look. Our room was very clean & I'm saying this because I believe it's a pet friendly hotel so not all pet friendly hotels smell appropriate. We got a Cabana which I think was a good thing to do by the pool. The waitresses were super accommodating & nice. Now the only thing that threw me off was when we ordered room service, all of it came in to go boxes & bags, which I thought was crazy! I could've just went out to eat. But other than that a pretty cool hotel to crash at if you're not feeling fancy & want to dress up. Also, their watermelon salad is DELICIOUS read more

Virgin Hotels - Hotels Near Me - Las Vegas, Nevada

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I really wanted to like Virgin Hotels Las Vegas. The atmosphere is fun, the hotel isn't overwhelmingly loud, and I thought I had found a great place to stay. Unfortunately, my experience took a completely different turn. I checked in around 11:30 p.m. after a day when temperatures reached 120°F. My room was noticeably warm, so I set the thermostat to 65°F, assuming it simply needed time to cool while I showered. By 4:00 a.m., the room was still uncomfortably hot, so I submitted a maintenance request. While getting settled, I also found a silver wrapper and red stains on the floor, which immediately made me question whether the room had been properly cleaned. The biggest disappointment, however, was the response from the front desk. I went down to ask when someone would be able to look at the air conditioning. The associate simply said she didn't know if it could be fixed. When I asked if someone would come by that day, the answer was, "I don't know." I then asked whether housekeeping would address the cleanliness issues, and the response was, "They should." That level of indifference was honestly more frustrating than the maintenance issue itself. In Las Vegas, where it was still 109°F during the day, having a room without working air conditioning isn't a minor inconvenience. Being met with uncertainty and a lack of concern made me feel like no one cared whether the issue was resolved. I'm now seriously considering changing my flight and going home early because this stay has been so disappointing. This review isn't because something broke--things happen. It's because of how it was handled. I hope management reaches out, because this hotel has a lot of potential, but one associate's lack of customer service completely changed my experience. read more

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This review is strictly for the pool and Kitchen Express. They have two main pools here, Kassi Beach the 21+ only pool and the main pool which is just called, The Pool. Both pools have beach sand entrances and are mostly for just floating and lounging. Just a heads up, the beach sand entrances are hot AF! Seriously, at one point I swore the bottoms of my feet had been literally burned. The Pool, has a private bar and dining area along with servers constantly walking around and ready to take your order. If you're not staying here the pool will cost $20 for the day, or do what I did and have your friend walk you in. As we left, I ordered a burger from Kitchen Express. This is just a window that's connected to the main restaurant, The Kitchen. No joke, one of the best burgers that I've had in a long time! The avocado pepper jack burger is an angus beef patty, with a fried egg, bacon, avo, pepper jack cheese, and a spicy aioli. The bun was soft and the patty and egg were cooked perfectly. I loved the cheese melt and that spicy sauce! If I stayed here, this would have been a reorder for sure. The food came out fast and looked just like the picture. Next time I'm in Vegas, I'll be staying at Virgin, hanging by the pool and crushing burgers. read more

My friends and I decided on a staycation to celebrate a birthday this weekend, and spending the day at the Virgin Hotel pool turned out to be a great decision. The weather was beautiful, the music was a little boring but that's ok lol, and the atmosphere struck a nice relaxed vibe without feeling overcrowded. After grabbing our drinks, we settled into a comfortable spot and spent the afternoon unwinding. The pool area was well maintained, the staff was welcoming. Guests were enjoying themselves in different ways. I really like the 21+ pool. It seemed to be colder in temp compared to the other pool downstairs. It is hot up there because the sun is shining directly on the deck & they are no umbrellas up there. One of the best things about Las Vegas is that you can enjoy a getaway without ever leaving the city. This pool day felt like a mini vacation and was the perfect way to celebrate a birthday. Between the pleasant atmosphere, good service, and time spent with friends, it was an experience we would happily do again. read more

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Hey yall! $35 (2 hr) SPA AMENITIES DEAL! From 4-6pm daily, you get to use the full spa areas, including sauna, steam rooms, hot tubs, pools inside the spa, and the gym.... That's a deal! For non hotel guests even! I couldn't find this deal anywhere else! It costs $180 for the spa entry at Resort world, I'm so happy I didn't go. Can't wait to try this out on sat or sun! I was told the gym is across from the spa and it's open door till 6pm daily! Yay!! I'm going!! read more

Virgin Hotels - They have a free Photo Booth - Hotels Near Me - Las Vegas, Nevada

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I flew into Vegas to meet up with a friend whom I have not met for a long time. Decided to stay my last 2 nights in a hotel instead of staying with my friend for the entire trip. Originally wanted to stay at Conrad Las Vegas but read everywhere that the property would not feel like a Conrad. So I decided to try out Virgin Hotel here. For the price point I paid, perhaps I should not complain too much. Then again .. ROOM 20710 - 2/5 The Strip view one bedroom chamber was big. There was a door which can closed off the bedroom from the entry way, vanity desk, closet and bathroom. The main room and bathroom were clean. Décor was modern and bright. The hybrid bed was "innovative" but did not serve me any purpose. To me, it is just a "sound good" idea but just a bit gimmicky to me. Bed was a bit too soft, but I have no problem cos my parachute home mattress topper feels like sleeping on a cloud. So I am used to soft mattress. Unfortunately, bed was not made properly. Underneath the duvet, sheet was not tucked in fully (See pic). And the bathroom mat has a stain (See pic). I don't think any hotel should reuse linens with a stain for the next guest. Now the most regrettable of all for this Strip view room was the noise from the pool. I could not sleep in since the music from the pool started thumping from around 9.30am and would go on all day and evening. I get that this is Vegas, but I have been to Conrad Bali which they too have music at the pool, but this is almost offensive. Conrad Bali highest floor is 3rd, I was on the 7th floor. SERVICE - 3/5 The staff who checked me in, she was a-ok. Not too friendly, a bit robotic. Now what made this a lower tier hotel for me was, the staff failed to tell me which direction to go. There are 3 towers here: Canyon, Opal and Ruby. So where are the elevators? Basically the staff handed me the keys and then expected me to find my way around the enormous area with slot machines and what not. I walked back but saw there were other people checking in. So I wanted to ask the staff at the bell desk where were the elevators for the Canyon Tower. While waiting, I turned back to look at my friend who was standing at a distance, and only then I saw the sign directing the way to Canyon Tower. Check-in staff has clearly failed to give directions to the guest on where she should head to. This experience was the first for me. The housekeeping staff I ran into the hallway was polite and friendly though. And the check out staff was friendly too (He asked how was my stay; I only casually mentioned about the music). Thanks to these staff, the reason why the 3/5 here. If not, I would rate the service a zero. OTHERS - 1/5 Tried to order food pick up from the TV by scanning the QR code for 2 days. Wanted some wings from Kitchen Express. and burger the next day. Did not work (See pic). In the end, I ordered Ubereats and then pick up a slice of pizza at the Pizza Forte. The pizza was decent, but staff were nice. Why would the coffee shop (Funny Library Coffee Shop) at the hotel closes at 1pm daily?? I won't recommend anyone who wants to go to casino or shows, but like some peace & quiet when back to their hotel. But for those who want sound stimulation all day, then why not? I do wonder the rooms that cost less (not having that overrated Strip View) located on the other side would have less noise. read more

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I recently stayed here for a work conference in the area. I thought this was a conveniently located, quiet option for those visiting Vegas. It was pretty affordable and has basic amenities. Service at the front desk was just okay. I had several billing issues that were quickly resolved, but it was annoying to keep calling. The room was very large with a separate vanity area, which I appreciated. My room could have been a little cleaner. The velvet furniture looked worn and was covered in other people's hair (ew!). The bathroom also had a lot of stray hairs when I checked in. This kind of grossed me out and kicked off my stay on the wrong foot. This resort is huge, so prepare to give yourself plenty of time to walk around. It took me almost 15 minutes to get from the front door all the way to my room. It was mostly quiet - the only issue I had was that the walls were thin, so I could hear my neighbors when they got rowdy on night. The spa onsite is nice, but not all of the amenities were open during my treatment. They have a discount for resort guests, but you have to ask for it to be applied. The pool area looked quite nice, but it closed every day at 6:00. This was super annoying since I was looking forward to getting some sun after my conference each day. Overall, I think this hotel is just fine. It is a good alternative to busier casino hotels on the strip if you're looking to be a little removed from the chaos. I likely wouldn't stay here again, but enjoyed it for what it was. read more

Virgin Hotels - Hotels Near Me - Las Vegas, Nevada

I really liked this hotel. It's a little off the strip. We did walk it back in the day, but I don't recommend doing so at night. Upon arrival after getting to the front desk there is a separate line for Hilton Honors gold & diamond members as well as the VIP Virgin hotel rewards guests which was nice. Check in at the hotel was a little slow, but service was amazing and friendly throughout the stay. Only part of a real challenge was navigating how to get into the pool. The hotel is a little different logistically with three towers and all the different spaces. For gambling- sign up for the cherry rewards to play and they have like a $10 promo. I'm a big Hilton fan so I had this on the list to stay. As a Diamond member, no real upgrade was "available" but was thanked for the loyalty and assigned to a corner room which I loved. No ability on the app to select your own room though. I was in the opal Tower sixth floor with a parking garage view and a hotel view. The room itself was delightful and no complaints. Careful not to touch the mini bar or the sensor activated beverage stand you'll be billed after a minute for the item. I was forewarned and the advice was appreciated. I did have trouble with the logistics of the shared login room system with the phone and gave up as it wasn't worth the effort. I did love the lighting and that I could dim all the rooms from the switches. Was just a one night stay, but I think what sold this hotel for me is the service, and the hotel amenities, and quality of the room itself. read more

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I forgot to mention the spa is intimate and beautiful too! You won't feel like cattle. read more

Virgin Hotels - Beach ckub - Hotels Near Me - Las Vegas, Nevada

Once we got back check in wrinkles, we loved our stay. As mentioned, this was the old hard rock hotel (even has a street 'hard rock ave'. It's a quiet hotel which as the stay went on, we appreciated more and more. After busy nights it was nice to come back to our hotel where it was much quieter and served as transition to down time. Also, didn't smell smoke as many other hotels did. We had two room; Both in Ruby Tower, both on 6th floor. Both suites but our room was larger (10706). Mid Century Modern interior (color and furnishings) with two orange couches facing each other in the living room, separated by partial wood wall with a TV on each side. Other side was a comfortable King bed and a nicely sized double sink bathroom. Ruby Tower also had a separate entry/check in, which is right off the free valet for Ruby Tower Stays. We did hang out in the pool one day. Since we had our kids (older teenagers) we didn't get to hang on the adult only side, but the other side was great. We liked the two pieces.....a sand pool side (which we used) and the regular pool side. Only thing that hurt was the $40 drink! Overall our room was a very comfortable and we really liked our stay read more

I Had a fantastic stay over the weekend. I checked in around 3 pm and went home to get my stuff ( local) . As I returned and went to the room I noticed a loud annoying noise coming from the elevator. I quickly went downstairs for a room change , Ayla from front desk was amazing and quickly changed me to a new room . The rooms are clean and spacious. The sand bottom pool is awesome and definitely gave me real vacation vibes . read more

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Off the Strip, in the former Hard Rock Hotel, the Virgin Hotels Las Vegas was a bit of a change for us. I don't think the surrounding neighborhood was as nice as our stay at The Palazzo, and the drive up to the hotel is just ok. We stayed in the Ruby Tower, which had a nice lounge area. Our Ruby King Grand Chamber Suite and Ruby 2 Queen Grand Chamber Suite were roomy, 700 sq. ft. with separate areas, lots of storage, funky modern style and furnishings. The King Suite only had a shower, while the Queen Suite had a tub. Checkin stressed how sensitive the mini bar was, and that touching the items would lead to being charged (I've heard this about other Vegas hotels too). Very generous with the Red Flower amenities. We had to call housekeeping once because they removed all of our towels. The gym (24/7) and Juice Bar were nice; the pool area was closed but there were people out on the lawn area. There are events held on the outside area, although we tended to be out in the evening. I would like to try the puppy yoga sometime, or if I do return, I am so intrigued by the Vibroacoustic Electromagnetic device and would like to try it. (I've never heard of it and I will do some research on it in my area). The casino seemed smallish and seemed very quiet to me. I'm not a gambler, but if I were, I think I would venture out from this casino. We enjoyed our stay, although this doesn't seem like the right fit for us. Am I wrong, does the Virgin brand/cherry marketing (which Virgin uses because it is "sweet") seem off to you? read more

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This hotel was clean and service was friendly. It's conveniently close to the airport, but somewhat of a distance from the strip and the Allegiant Stadium. There is no airport shuttle nor shuttle to the strip. Something to note is that there is no fridge nor microwave in the room, which was pretty inconvenient. The bathroom was also a tight fit. It was hard to open the shower door and grab your towel off of their hooks. It was easy to find the ride share area and the casino area was small (which was nice). Overall was a nice stay. read more

Ya know... I used to recommend this hotel to everyone I knew but I just got home from a really disappointing stay at the property. The rooms are whatever and the convenience of the off-strip location is great, but their overzealous security has just really gotten extreme and made the property feel really unfriendly and unwelcoming to guests and patrons. A small group of us were literally threatened to be trespassed because we were intending to get in line quite early for a show at their theater which we have peacefully and successfully done MANY times here.. and we were all paying guests, so how are we tresspassing? Then shortly after a couple of us were "randomly" carded on the casino floor to ensure I was 21 Yeah OK.. Im FORTY. I didn't have an issue being carded, I just wonder what information they were actually looking for. I don't care that the rooms are getting old and falling apart already, I dont care that I saw security guards scream at random people and over police the property. What I do care about is that they made my friend group feel like we didn't belong there even though the casino floor was basically deserted. Figures... oh well! Can't wait for the new Hard Rock to open. Never staying here again! read more

I absolutely adored this hotel and will definitely be back when the time comes for it. This hotel is literally five minutes away from the airport! What I really appreciate most about the Virgin is that you are able to access any major highway or location on the strip so easily because of the back roads you can take. The staff here is so friendly and I had nothing but five-star interactions. The Virgin is perfect if you want the Vegas amenities without the overstimulation of a resort on the strip. It's a bit more calm so it was nice to actually feel like you could decompress as soon as you walked in. Food options were solid and the pool options are freaking iconic. The rooms were so spacious and comfy and it was very much my aesthetic. Can't recommend it enough. For those who are Hilton Honors members, Virgin is a Curio hotel!! read more

I stayed at the Virgin Hotel in Las Vegas for two nights. I'm a Hilton Honors member and also apart of Amex FHR in which I received the card member benefit. Upon checking in, I received the welcome letter and was given a room upgrade, which was great. The room was a great size, very very spacious however the view, horrible! Not the resort/membership upgrade I'd expected, see uploaded photos. I had a horrible view of the hotels HVAC systems. My room had a Jack & Jill balcony, the balcony door had three locks, see below which I inspected the first night I arrived to ensure all locks were locked, they were. The second night, after spending time out in the city, I arrived back to my room, I'd left the blackout curtains open and sheer curtains closed. Being it was nighttime I went over to close them and noticed the top latch wasn't locked all the way. I'm sure this was just housekeeping cleaning the door and windows and not fully locking the deadbolt back. Unfortunately, it was pretty scary as a female staying alone in a hotel and there's direct access to my room from the outside, as you can see from the photos. Now to the card member $100 benefit credit, which is to be spent at certain restaurants, etc inside the hotel. One option in particular was the "Kitchen Express" this was a window order food restaurant inside the hotel and also the in-room dining restaurant menu which is listed their website, photo attached. After being shown the Amex list of eligible restaurants, noticing that the in-room dining menu is also labeled "Kitchen Express" I ordered in-room dining believing it was covered under the FHR credit. After speaking with the front desk I was told it wasn't and therefore would be charged separately for in-room dining. All in all the names are misleading, the in-room dining menu should not be labeled "Kitchen Express" if it's not associated with the "restaurant" on the FHR list or either the front desk staff should thoroughly explain and distinguish that to guests. From the lock on the door, HORRIBLE room view and being charged for service I believed to be complimentary, made for a very disappointing stay. read more

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Brace yourself for a long read. I rarely leave negative reviews, but I feel it's important to share my experience. This was my second stay at this hotel. I chose to come back because I loved the rooms, the resort, and how family-friendly it felt during my first visit. Unfortunately, my second experience completely changed my opinion. After checking out, I realized about an hour later that I had left my engagement ring in the bathroom shower. As a busy mom, it's human to occasionally leave something behind, and I immediately called the hotel as soon as I realized it. During that call, I was reassured that the room had not yet been cleaned or entered and was told it would be fine to return to retrieve my ring. However, when we arrived back at the room, it had already been cleaned--and my engagement ring was gone. What made the situation even more upsetting was everything that followed. I spent nearly eight hours on the phone being transferred back and forth between the hotel lobby manager, security, security dispatch, and other staff members, repeating the same story over and over. Instead of getting answers, I received conflicting information and felt like no one was taking ownership of the situation. I was first told the room had not been touched, but when we got there, it clearly had been cleaned. I was then told they didn't know who had cleaned the room and that it hadn't been tracked. For a luxury resort, I found that incredibly concerning. I expected better security, accountability, and communication. In previous stays at other hotels, when I accidentally left something of value behind, the staff secured it and returned it. I have never had something disappear from the exact place where I left it. That's what makes this experience so upsetting. When you stay at a luxury resort, you expect to feel that your belongings are safe and that there are procedures in place to protect guests if something is left behind. Losing my engagement ring has been heartbreaking. Beyond its monetary value, it holds tremendous sentimental value, and this entire experience has caused me an incredible amount of stress and anxiety. The lack of urgency, accountability, and clear communication made an already emotional situation even worse. It's unfortunate because I genuinely loved this resort and had every intention of continuing to stay here. However, until this situation is properly addressed, I don't see myself returning. I sincerely hope the hotel improves its procedures for handling lost property, documenting room access, and communicating with guests so that no one else has to experience what I did. read more

The Virgin Hotel Las Vegas has become my go to hotel whenever I'm in town for business. First of their rooms are top notch and on top they offer free parking which nowadays is pretty much unheard of when staying on the strip! All their rooms are nice and bright and the hotel doesn't get crowded like some other hotels on the strip. Another thing I like is that they give you an ex amount of free food and drinks which is included in your stay. Other highlights are their two pools and their nicely equipped gym. Enjoy read more

Local family here! We are always down to try new places that are recommended and this was NOT it! We were told it was a family friendly pool considering they also have an adult only one there also and this pool had so many rules! I was shocked! I'll make a list! -Check in no name on cabana(which i had reserved many days prior with pool manager Ryan) -No handstands in pool -No playing in sand "guests can trip" IM SORRY HALF THE POOL IS SAND" -No pool/sand toys/no floaties -Must remain "3 feet away from your kids" we were in the sand area sitting and our kids were standing not too far from us in same area and we got whistled at -No jumping into pool -No mermaid tails (girl got whistled at for having find on in pool) Save your money go to the station casinos and you can do all of these things! read more

This review is for the casino and businesses inside. We have been here several times to seen shows in the 24 Oxford showroom and eat at a few restaurants inside. Parking is free and convenient. The staff is friendly and casino areas clean and the overall atmosphere is very good. I only had one bad experience at a concert here in their concert theater with a particular usher. The 24 Oxford showroom is a nice venue and has has some interesting and great shows to include Lady Like, Frank Marino's Divas, Drag & Drinks, and Little Miss Nasty shows. Overall, we have had good experiences here. read more

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Unfriendly staff, restaurant staff who didn't understand "gluten free" for someone with celiac disease, poor service at desk and restaurant , water leak in suite, staff lying about items left in water damaged suite, obvious prior water damage evidence, unwillingness to offer compensation for disruption of stay, cleanliness issues, things missing or inoperative in suite. Expensive. But at least the engineer and bellman were pleasant and helpful. Not going to return, used to be our favorite! Has really gone down since it was Hard Rock. read more

Virgin Hotels - Evidence of prior water damage at bottom of door jam - Hotels Near Me - Las Vegas, Nevada

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This was the old Hard Rock hotel. I got to stay here since it Robin Hood used the location to host their 2025 Summit. The hotel was nice and the staff were super organized in helping us find everything. Overall the casino is pretty small from what I remembered back in the day. Maybe it's because it was mid week but the crowd was really light. It's a bit off the strip. Parking was easy. read more

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I want to start this review with complete honesty and transparency. I am a Las Vegas local, which gave me access to some excellent local discounts and promotions, and I am also a Hilton Honors Gold member, which came with a few additional perks during my stay that I'll mention throughout this review. I stayed over the July 4th weekend and paid roughly $40 per night plus taxes with no resort fees. My total for four nights came to around $180 all-in, which is an incredible value for a holiday weekend in Las Vegas. I booked a Resort King room and was upgraded at check-in to a Resort Strip View room overlooking the pool, which was due to my Hilton Honors status. The room itself was very clean and well maintained. There was a slight musty smell when first entering the room, but it improved after the air conditioning had been running for a while. I also noticed two burned-out light bulbs and the low water pressure that many other guests have mentioned, but beyond those minor issues, everything worked as expected. The bed was very comfortable, the air conditioning handled the summer heat well enough, and housekeeping did an excellent job throughout my stay. Extra towels and pillows arrived quickly when requested, and after asking for my room to be cleaned with a sheet change after my second night, I returned to a spotless room. I received a $25 pool bar credit that could be used for drinks, which was a nice surprise. The pool area was another highlight. It was clean, inviting, and featured comfortable chairs and umbrellas. The water was surprisingly warm, almost like bath water, which I enjoyed even in the middle of July. The sand-bottom pool was unique and added some character to the property. One weak point of the pool experience was the bartenders. They were professional enough and got the job done, but there was very little warmth or engagement with guests. They generally seemed more interested in talking amongst themselves than interacting with customers. Service wasn't bad, but it certainly wasn't memorable either. The casino itself was relatively quiet compared to many Las Vegas properties, although my luck certainly wasn't there this trip. There was a solid variety of games, and as a local, I appreciated receiving some complimentary free play through the players club. Breakfast at The Kitchen was easily the highlight of my stay. Thanks to local pricing and my Hilton Honors food and beverage credit, breakfast ended up being an exceptional value. The buffet offered all the breakfast staples along with made-to-order eggs and omelets, and the omelets in particular were excellent. The restaurant staff were friendly and provided great service throughout. One thing this property really gets right is customer service. Every employee I interacted with was friendly, accommodating, and seemed genuinely interested in providing a good guest experience. I especially want to recognize Robin from guest services, who was exceptionally kind and helpful during my stay. As a Gold member, I was also granted a 2 PM late checkout, which was greatly appreciated. Free parking was another huge plus, and getting in and out of the property was always quick and easy. One small nitpick: there was no pen or notepad in the room. I like to leave a handwritten note for housekeeping whenever I leave a tip, and I ended up having to borrow a pen elsewhere in the hotel. It's a small detail, but one that would be a nice touch. Finally, one of the biggest strengths of this property is something easy to overlook: the atmosphere. Having a non-smoking hotel and casino makes a surprisingly big difference. The entire property felt cleaner, fresher, and noticeably calmer than many Las Vegas resorts. Overall, I left feeling like I received far more than I paid for. Considering the room upgrade, free parking, food and beverage credits, local discounts, and friendly staff, this stay delivered excellent value, and I will happily be staying here again. read more

Solid off the strip hotel with great prices great pools and just an overall great stay with some of the best and most comfortable beds! You gotta try this hotel! It's great! read more

The hotel was very nice and huge! How we I do wish they provide more information on which is the closet parking garage to where your room is located. I spent 3 days traveling across the hotel to get to my room from the parking garage when there was one right next to it. Also they do not have microwaves or refrigerators so you can take up your left overs read more

Virgin Hotels - The vanity area - Hotels Near Me - Las Vegas, Nevada

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For ease & convenience, we chose to stay at Virgin Hotels where we were attending the AVN Expo being held in their event space. The noise situation might deter us from booking here again. We requested to switch rooms because the one we were assigned was bombarded with whines & squeaks from the nearby elevators. Such a shame to move, as our original room was so spacious. I'm not certain if this problem exists only in the Canyon Tower, but something in their elevator shaft is in desperate need of some good lubricating (if you know what the AVN Awards are, you'll know why that sentence is so fitting lol) The room we moved to was smaller, but much quieter with the exception of planes overhead. Virgin Hotels is a quick five-minute drive to LAS which, combined with inadequate sound-proofing windows, explains the noise pollution. Needless to say, this isn't the hotel to choose if you require a peaceful night's rest. Everything was good enough -- service, cleanliness, comfort of bed, proximity to the Strip, the food at One Steakhouse on their lobby level -- but ideally, we'll try a different hotel on our next jaunt to Vegas. read more

Virgin Hotels - Hotels Near Me - Las Vegas, Nevada

The rooms are stunning, and the vibes are next-level. Always a fun time for a weekend stay or to drop by and do a bit of gaming. Edward at the front desk is a treasure! Such great service. read more

DO NOT MOVE ITEMS FROM MINI BAR. They have sensors you will get charged for moving anything inside and on top. So pretty, unique & aesthetically pleasing style. 10/10 would come back. It's close to the airport and not far from the strip. I think that it has a nice size casino inside with good restaurants options, lots of pools & lots of bars. I'm not a fan of other very huge hotels in Vegas that are confusing to navigate. I loved the Virgin Hotel because there was lots to explore but not overwhelming. I would definitely come back. read more

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This was another hotel we stayed at due to my husband doing work here. I have been intrigued by the Virgin brand the last five years or so and was equally intrigued by staying here. This hotel and casino used to be Hard Rock. So coming from SoFL where the Hard Rock is a complete ripoff, this was refreshing. There is a lot to do here and everything is spacious. We arrived in the evening and checked in prior to roaming anywhere on the property. They have a "program" for dogs so they gave us a little goodie bag for our munchkin. Upon entering our room, we were informed awe. It was one of the best hotel rooms we have stayed in! It was so spacious and comfortable. I even had a great view from the window while I was working. The casino was pretty dead most of the times we went downstairs to gamble. We actually won a couple hand pays during our visit but put a lot of it back. The drink service was great most of the time and there was a server who took care of us most of the days we were there, I cannot remember her name unfortunately. The restaurants were really good. I was not too crazy about the Mexican restaurant but we loved the pizza place so much that we ate there 3-4 times! The Dunkin though was awful. It was super expensive and there was a drop of cream cheese on my bagel. I was very upset to discover Todd English's place is no longer here because it was one of the best restaurants I ever visited. The staff overall were good. Everywhere we went was clean. I hate paying for resort fees because we never use anything that the fee pays for. We live in FL so we never go to pools. We are always walking around so we never use the gyms. So with that being said, I cannot provide input about those amenities. read more

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