Most of there vehicles are over priced! The staff isn't friendly and does work with you at…read moreall...just ripping people off...don't buy from them if you're looking for a great deal.

Rick "RC", Steven, and Antoine are professionals who always go the extra mile for their customer to…read moreensure a smooth pre and post purchase experience. Trustworthy, friendly, knowledgeable dealership. - professional staff and reception clerks - experienced mechanics - excellent selection of cars, fresh inventory - no shady business, very transparent about all details and steps - financial office takes care of paperwork in timely manner It feels nice to walk into a dealership where there is mutual respect and aren't upsold or lied to. Will be back again. Highly recommend these guys, especially if you're local in Richmond, VA.

We purchased a used 2019 Mini Cooper from this dealership in 2023 and we've had NOTHING but trouble…read morewith this car. We have been in the dealership at least every 3-6 months repairing/replacing and fixing every single thing you could think of. And if you know anything about Mini, not a damn thing is cheap or even reasonably priced. They've knowingly sold us a car that was not inspected/repaired by them prior to sale

I had a week to purchase a vehicle for my college student, with alot of research prior to pulling…read morethe trigger I knew the year an model. It came down to price, that's when I this dealership stood out from the competition. I offered what I thought was a fair price and they negotiated to meet me close enough to make it work. I made an appointment to purchase and the car was exactly as the pictures showed, Justin and Jacob were friendly and professional. They didn't try to add anything at the last minute to make more money or reduce the value of my trade-in. I would definitely recommend this dealership and specifically dealing with Justin or Jacob.

Brandon helped me with exactly what I wanted when shopping for a car, straight to the point with no…read moreextra fluff just as I asked!

Took my jeep in for an airbag recall. Not even 15 miles later the airbag light came on. They…read morecharged me $200 for diagnosis and said it's not their fault? Repair was estimated at almost $700! The light has NEVER been on, but came on immediately after they messed with it. I will NEVER show my face at this place again, and you can keep the Yukon I was looking at buying..

Jason at service was incredibly helpful. My Jetta was having issues and the past two places I took…read moreit to were unable to find the issues. Within minutes, Jason found the issue and provided me with many options for solutions in my busy schedule. Very kind and patient employees overall!

The service the department is terrible. It can take a month to schedule something and good luck if…read moreit's a repair. (Read my experience below). I bought the service package and I'm doubtful that anything was done. And when it came to certain things that needed to be done outside my service package, the price was enough to make you think it's time to just get rid of the car. I just can't seem to trust these people. My experience: I had an intermittent issue, I brought the car in and they said it was fine. It happened again a day after I got my car back. The next available appointment was several weeks later. I book my appointment and several weeks later I bring my car back. This time the car is acting up up to the point I drop off my car. The service advisor checks it out while I'm checking it in and says it's working. I could tell he thinks it's user error but he said he would "pull the codes." (Strange that he didn't mention he pulled codes the first time) He calls me 30mins later and said they found nothing. I get the car back and it's still acting up. I ended up going to the VW dealership on the other side of town. Come to find out, they are busy but they have many appointments available and I was able to get one within 3 days. Once again, the car is working fine when I get to the dealership. The service advisor said that it's ok, they would pull the codes. I get a call 30 mins later and the service advisor tells me they found a problem! I feel like the only thing west broad VW overlooked was that the issue was not user error.

Ok service for maintenance but difficult to talk to service…read more Line busy online appointment did not work no-one confirmed it; lots of static on phone line this am ! It's definitely not up to par with lexus of Richmond

Was the best thing I ever did coming here . Mr Kelly Taggert was the best person to talk to he was…read moregreat. And Stephon Ross was also great I'm 69 and this was best dealership I have ever been to.

The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

I took my 2021 Hyundai Elantra in for a transmission fluid change and following the change it…read morestarted sporadically completely loosing power. I'd also received a notice from Hyundai that there was a service bulletin for a system update that Hyundai issued but the service team stated that there wasn't and that I'd have to pay for a diagnostic to have it brought back in. I brought it to Pearson Hyundai and they completed the update and said it was indeed the issue. It's hard not to feel like the West Broad Hyundai Service Department was just trying to squeeze me for money instead of completing the service bulletin....I will be filling a formal complaint with Hyundai's National team

I sent an electronic inquiry about a specific car on their website and within minutes was contacted…read moreby 3 different people. First person texted and we were setting up a specific date/time to test drive the car and see my trade-in. Second person texted and thanked me for working with the first when I told her someone had already contacted me. Third person emailed and called and told me the first person doesn't work there, and they don't have the model/trim package for me to test drive so no one could have been setting-up an appointment to see it. I contacted the first person and told her I was told she doesn't work there and they don't have the car on the lot. She acknowledged they don't have the car but said she understood my needs and wanted to let me test something else. So I believe she works there but I don't think I can trust them. Very odd.

In Gary's own words from his web site, he comments that "We know, and fully understand, it would…read morenot be possible without all of the great support and the many referrals as well as friendships that we've built while in business. We will continue to strive in making your car buying experience a relaxed, fun, and stress-free process." Count us among Gary's new-found friends and endorsers. In our case, we had an unusual set of transportation needs. We were looking for a high-end RV to support our plans for cross-country roadtrips. Suffice it to say that our needs didn't match the typical run-of-the-mill item in Gary's inventory. But, leave it to Gary to find what we were looking for... A beautiful, previously owned, low-mileage, pristine condition, Mercedes/Airstream RV! Who could have imagined?!? It has proven to be the ideal vehicle for us and we love it!. This is a great illustration of the lengths Gary will go to in order to make new friends and satisfied customers. We managed to conclude a transaction for the RV quickly and easily. Gary and the other members of his team were very helpful and wonderful to work with. Gary is very personable and plain-spoken in helping to find the right vehicle at the right price. We very quickly felt at ease with Gary and the sense that we were working with a trusted friend. Based on our experience with Gary, we're confident you'll have a similar experience. Though we live in the Washington, DC area, we plan to return to Gary's Community Auto the next time we need a car and I'm sure he'll find just the right thing for us once again. Happy car shopping!

Darryl, Leigh, and Bryce were exceptionally helpful and always straightforward with us while buying…read moreour used car. They were the only used car dealership that we didn't get the creepy "used car dealer" vibe from. I Highly recommend them. However, if you are financing through them be aware that they don't seem to understand interest rates, apr, and terms very well, so do your own homework.

Huge shout out to the Mini Cooper Service team. I was road tripping from Texas to Virginia Beach…read morewhen 1/3 of the way all the sensor lights went off. Doing the most dangerous thing known to human-kind, I searched Google to see if I should dare make it to Virginia. With the assurances in hand and a heavy heart, we drove on. Once in Richmond, we stopped to see if the dealer would take a look and give an estimate. On a Friday, they initially said they had nothing open, but then fit us in. It wasn't cheap, but they were able to fix the problem and we were off and running again. Thanks to the service-writer Stephen and the hugely experienced Mini service Tech that took care of our problem.

I was in town on business and my cars oil light came on. I added a quart and immediately called…read moreRichmond BMW to see if they could change my oil that day because I was returning home that evening. They accommodated my request without any hesitation and provided some of the best service I've received in a while. I'm sure I would not have received the same courtesy from my local BMW dealer/ service department. Keep up the great work and customer service it still means a lot to people.

Keith Nelson was absolutely great with us. We found the car we were looking for and he took care of…read morethe rest. It was a pleasure to do business with him. The lady that did the financial part was fantastic too. We are so happy with our 2020 Forester.

Shout out Very loud for Moore Subaru service Efficient,…read morecourteous, and Professional. On time Extra care and smiles Love my Subaru