Each time I have been to this location to give blood I have had a great experience. There is a lot…read moreof parking. If I arrive close to the time of my appointment I get started right away. The staff is great. Best snacks! I always go for the apple juice and cheez-its.

Great experience w nurses, Dr and staff. Little man was here for outpatient procedure. The nurses…read morewere very patient and provided lots of information about the procedure. Calmed my son's nerves a lot. Cafeteria breakfast food was great an the Ronald McDonald House was clean and es able to take a short nap. Not that anyone wants to come to the hospital but if you have to bring a kiddo I recommend here

First and foremost, I am deeply disappointed and saddened because my daughter has been a patient at…read morethis hospital since birth. We now live approximately 30 minutes away (originally, we resided in Richmond). Unfortunately, the hospital is currently renovating the deck, which resulted in a 20-minute search for parking. Despite my daughter's scheduled appointment at 10 a.m. and my call at 10:25 a.m., the front desk informed me that they were unable to accommodate her. I was extremely upset and disheartened, unable to comprehend how they could treat me this way for an issue beyond my control. Unfortunately, I couldn't call in the deck due to a lack of signal. Before paying for parking, I made a call to the hospital.

I made an appointment, arrived on-time for it. Signed in and was completely ignored for a half…read morehour. So I left. I would recommend donating blood with the Red Cross if your time is valuable. I wouldn't bother with these folks unless you have a lot of free time to hang around their office waiting for them to get around to you, even if you have an appointment.

This is a great place to donate blood or blood products. The staff is friendly and very good at…read morewhat they do. You can usually walk in and donate or make an appointment at http://vadonor.org .

Just went to Dr. Mehfoud for the first time. I needed a new primary care doctor since my previous…read moredoctor is all the way down in Dinwiddie and just too far away to see on a regular basis. I did a Google search to find a doctor nearby and found Dr. Mehfoud. When I went into the office, the staff was friendly and sociable, and the other patients seemed to enjoy the office as well. After a very short wait, I was sent back to the doctor. Most of the time, when you go to see a doctor, you end up waiting in the waiting room forever, then they send you back to the room, where you end up waiting a lot longer. Dr. Mehfoud was in the room within ten minutes, and instead of making me feel rushed or like he was in a hurry, he was very thorough and asked a wide range of questions to diagnose. I appreciated his manner and thought he did a great job of discussing treatment options with me. He is a wonderful doctor and really seemed to care about his patients. I will be keeping him as a PCP!

Came here for my first physical in years, figured I was overdue for one. Dr. Kent took care of me…read morefairly well, and he was very straightforward in his approach which I greatly appreciated. Dr. Kent was one of my options as a member of the Anthem Healthkeepers section of Bluecross, and he had quite a lengthy service record as a physician, so I opted for him. His office was very quaint, didn't look like a doctor's office from the outside at all. Parking was easy, and the front desk employee was pleasant enough. They asked me to call my insurance company later to have Dr. Kent listed as my PCP, though when I did so later I was told that that was unnecessary and that Dr. Kent would definitely be properly compensated regardless; I get the feeling that many of Kent's patients have been a little problematic in terms of payment based on the way the employee approached the situation. I didn't have to wait very long at all before Dr. Kent came to get me. We went through the process of taking my history and basic measurements, though he did seem a bit rushed in doing so; his explanation was that one of his nurses wasn't there that day, so it's understandable I suppose. After that I was whisked down the hall to do the usual fluid tests and that process was about what you'd expect from a place of this nature, though they did it very expediently. Returned to Kent post-tests a few minutes later and he saw nothing of note on my lab results. Need to lose a little weight, though I was well-aware of that before I came in (if you see all my restaurant reviews on here, it shouldn't be any surprise that I have gained a few pounds!). A few days later, he called me back with the additional lab results and told me that everything checked out and that he wished me much luck in the future as I would likely not have to return for a year or two. Overall, he seemed quite nice and well-informed and I would likely return to him for another yearly checkup or if I was experiencing general problems. I'd take him over PatientFirst anyday! Overall: 4.0 stars ----------- Pros: - He has lots of experience, he's straightforward, and he's attentive. - Easy parking. - Very short wait, and your visit probably won't take too long. Cons: - Admittedly, I did feel rushed through the history-taking process. If there had been something wrong with me, I would have been a bit worried that he might have missed something. - The practice has a very informal feel to it, though it doesn't really detract from the quality of care you're receiving.

Dr. Banks Turner is the best GP I've ever had. He's highly recommended in the Anthem provider's…read moreguide by users and they're all right. He's got a great sense of humor and he's easy to talk to. He really listens to you and provides excellent advice based on a conservative approach (ie. therapy before surgery). I don't ever feel like he's just prescribing me something to shut me up or make his drug reps happy. I've never had a hard time getting an appointment and every other doctor he's given me referrals to have been great as well. Best. Doctor. Ever. Seriously, I can't say enough good things.

Always a positive experience! Been going to Renew about 4 years and the staff are always so…read morefriendly and professional! Very happy with the services! Definitely recommend!

I know having appointments during Covid can be challenging, so I try to cut business owners some…read moreslack. But this facility really dropped the ball during check-in. I saw the sign on the door telling their customers to call and let them know you've arrived, then wait in the car for them to allow you to enter. (We do something similar at my job.) I arrived early, by the way. Well, I did as instructed and called. No answer. I waited a few minutes and tried again. No answer. Then I tried another time as it was now getting close to my appointment time. No answer. I saw other people just walking in. I guess that sign was a suggestion? So I walked in and let the receptionist know that I had followed protocol and no one responded to me. She looked overwhelmed and didn't seem to have a grip on the her skills. (I also check in people at a front desk and it requires multitasking... sometimes I feel like an octopus handling several things at once.) Well, this poor woman was more like a sloth, sad to say. I waited another 15 minutes in the waiting room, now 45 minutes before I was called back. It was my first time here, and I didn't have a good first impression. Jessica took care of my procedure and that went fine. She walked me out and the receptionist who was supposed to take my payment was flustered and couldn't manage it so Jessica check me out and apologized. The stars are for the cleanliness, Jessica, and the price point. But if I were to review the overall efficiency of my experience, I'd give them one star. I found another office for my follow up.

You are ignored by the doctors and staff. I never heard of a hospital without Ginger Ale, they use…read morea nasty cheap Starry and a protein drink that is as nasty as the Starry. Their budget doesn't consider flavor just dollars while we're stuck. Had to get family to bring a Ginger ale, I wasn't expected to be here more than a day, it's been 4 miserable days, if you have a choice go anywhere but JW. The equipment is old&doesn't work; I waited 4 hours for a procedure while they TRIED! I fell asleep (2am - 8am) What's your comment? Hospital recommendations?

I love this medical practice! My nurse practitioner Mary Holc is amazing. She listened and provided…read moreexcellent care. Her hands on approach & enthusiasm encouraged me to push for better health. Plus received a bottle of water to remind me to complete my survey

Advance Care LLC must be one of Richmond's best kept secrets…read more Two words: House Calls Recovering from surgery, my PCP was unable to give me proper aftercare, so they arranged for Advance Care to contact me and set up house calls (actually to my hotel room). Over a period of approximately 30 days, I was visited by a RN about a dozen times to tend to my needs. Nurses visiting me were Meg, Amy, Missy, Danni, and Debbie. Each was professional and personable. One nurse who visited me 2 or 3 times had a strong John Rolfe redolence on her first visit; not noticeable on subsequent visits. But the care she gave was first rate, same for the other nurses. And the best part was that Medicare covered all expenses. :) I believe they offer more services than just house calls, so I anticipate contacting this week to see if they can/will serve as my PCP.

Advance Care Hospice recently took care of my mother. Having been the family member that had the…read moreinitial meeting to get my mother into their care I have to say I am totally disappointed in their communication with me. I met with her nurse and the social worker during her care. My concerns were blown off and not addressed. When my mother passed I was not contacted by this company to let me know of her passing. I found it very unprofessional and simply cruel. Never again would I use or recommend this company. I have had to use hospice care for loved ones before this and never been treated with such disrespect.