Very long wait time, with appointment staff changing times, canceling, providing different doctors…read morethan scheduled, and not seeming to know what's going on from one minute to the next. The care quality is up in the air based on who you see, and what their specialty and experience is for that type of care. One time I went in to have my eye photographed by a large machine and the teenage staff members there seems inexperienced and unable to figure out how to use the machine. One young lady was looking at her phone while eating a bag of chips a few feet away while the teenager male kept pulling my head and trying to position it in different ways and eventually had to ask the teenage young lady to put down the chips and help him try to figure out how to photograph my eye. It took them several times to figure it out. Considering that patients go there for very serious, often life-altering medical conditions that can be life-threatening if not treated properly or cause them to lose sight, it's disheartening and depressing to see teenage staff disorganized, disinterested, and seeming to be out of touch with what they need to be doing or how to schedule simple appointments.

This was my first appointment with Dr. Wagner, and I deeply regret going. Patients in the waiting…read moreroom were sitting for an average of two hours just to be seen for ten to fifteen minutes, which I found unacceptable. Still, I waited patiently for my turn. The nurse who checked me in tested my vision by holding up her fingers and asking me to look in different directions. No machines were used to assess the health or vision of my eyes, even though my optometrist had previously detected high pressure multiple times over the last six months. After numbing my eyes, the doctor came in, briefly examined me, and said my eye pressure was normal at 18 in both eyes (which I was very happy and also my optic nerve was fine). Unexpectedly, the doctor made comments about my weight. I explained that my A1C is perfectly normal and that I am comfortable in my size large clothes. I am a big breasted women so he seemed to assume I was overweight based on appearance alone. I did not come for unsolicited opinions about my body. I came for a medical evaluation of my eyes. I stood up for myself and asked him to stop, but he was loud and dismissive throughout the visit. After the appointment, I was shocked to receive a bill for $358. Other ophthalmologists in the area charge around $175 for a comprehensive exam that includes proper machine testing, like at Virginia Eye Consultants. When I contacted the billing department, I was told the wrong billing code might have been submitted but that it could not be changed because doing so would be considered fraud. However, it seems unethical that an incorrect code benefiting the provider financially was submitted in the first place. That's a fraud! I wrote a letter directly to the doctor and gave it to the practice manager, but she repeatedly ignored my follow-up requests. I do not know if the doctor ever saw it, or simply chose not to respond. I do not recommend this practice due to the excessive wait time, the doctor's poor bedside manner, and questionable billing practices.

I was honestly surprised to see the bad views on here. Every time I've come here I've enjoyed…read moremyself and everything went well. They took great care of me, and office is pretty fun group of people. Would recommend

First and foremost Dr. Aris Delianides is rude and I believe there's always someone higher up than…read morehim to complain to. I don't like how I was treated or spoken to concerning a situation with my eye I'm assuming is a stye but I've had it now for 9 months . I'm doing the necessary treatment provided by the doctor but my eyes haven't gotten any better. Upon my visit he suggested updating my medication to 100mg instead of 50mg after already taking the medication for months now. Also I pay out of pocket 25.00 for this medication after my insurance is applied. He didn't know the end result if I took the updated medication and didn't tell me what other options I had. I had to google it and ask questions. I inquired about the steroid eye drops and I'm not sure if he made a racial comment or not but he said that wouldn't be good for my skin complexion and he rub his hand back and forth I guess implying my black skin tone because he said it would cause different coloration in my eye. So I did more research online and asked if he could drain the eye, he then goes to say that would be surgery here done in the office. I wouldn't suggested that as we're cutting the eye and scrapping it out but it may come back. What may come back ? What's going on with my eye if it's not a stye what is it? He was short with words and due to my insurance and what they charge every visit 50.00 would be applied on my bill owed as I didn't have the 50.00 upon my visit. I was grateful to the head manger for doing that's as 50.00 is due upon every visit. With the options presented to me and lack of communication and compassion the Dr. Rudely suggested that I get another opinion and see someone else. I felt disrespected and as if he was pushing me out. I left out of the very emotional because I thought we would at least have a solution to what's going on with my eyes after no results no changes within 9 months. I wish there was someone higher then him to complain to other then writing a review. I will take this further as his rudeness wasn't called for and still today I don't know what's wrong with my eyes just to keep taking the medication prescribed to me!

Dr Avi Meier is the best eye doctor to ever treat me. He is pleasant yet capable, insightful, and…read moreefficient.. During my first visit, he diagnosed a problem that had been overlooked for years . His diagnosis and treatment preserve my site and prevented me from having the sight degeneration problems experienced by my family members. He has an equally capable . You won't find a better practice in this reason..

Great service. Excellent patient care!! Dr Avi is thoughtful and patient!! Receptionist was very…read morehelp too.

It's time for me to have cataract surgery! Dr. Fellner takes…read moretime to explain the procedure, the different types of lenses, etc. and he makes me feel a lot better about it. Jenny, Nancy and all the staff are excellent at their jobs, so the whole process is seamless.

Been going there for years. Friendly staff and great Eye Exams. Dr Fellner did my Cataracts years…read moreago.

No wait time, organized office, great doctor. I will recommend them to everyone as high calibre…read moremedical professionals are difficult to come by.

Great doctor! Friendly, no wait time, wonderful staff! I would highly recommend Dr. Meier!read more

I started going to Dr. Pavilack when I had a problem from Surgery performed by a Dr. at another…read morepractice. He immediately diagnosed my problem and I was scheduled for Surgery to repair the issue. I have been going to Tidewater Eye Center for yearly eye exams ever since. The office is bright and nicely decorated. Office staff is very friendly. I highly recommend if you are looking for a new eye Doctor.

I don't know why this wonderful medical practice has received poor reviews from others. I've been…read morecoming here for decades on the advice of a friend. Currently I come at least once a year because I am required to have an annual Plaquenil exam by my Rheumatologist. I've never had long waits. There are waiting rooms in the examination room section of the office specific to each doctor. You sometimes have relatively short waits for additional tests administered by a different technician. There is also a short wait for the dilation eye drops to take full effect. But I can assure you that this is the "Cadillac Practice" for those needing specialized care. If you have an eye trauma they will find an immediate appointment for you, even if it's at another of their offices. Dr. Newsom did both my eyelid & cataract surgeries. The cataract surgery was a miracle. Needing astigmatism lens, he told me I would have to choose between far or near vision. The first eye was done with a distance lens. I was shocked when I stopped afterwards for brunch & could read the menu without glasses. I could actually see all distances. Having been extremely nearsighted, I've been wearing glasses or contact lens since I was a child. At my recheck the morning after the first surgery I told Dr. Newsom about being able to see all distances. He asked if I had ever worn one far & one near contact lens, which I had. He responded that we wouldn't even have to do the other eye unless I wanted sharper vision. If that was my choice he would do the other eye with a near lens. That was my choice. Being able to see all distances without glasses has changed my life. Driving, reading, piano music, television, computers....... It's all great with no glasses. Every year at my Plaquenil appointment I offer to kiss his feet. Once I asked why everyone's cataract surgery wasn't done this way. His response was that your brain adjusts & not everyone's can. My friend sees Dr. Pavilack, who she absolutely loves. He found a terrible problem created by a botched cataract surgery at a different practice. I'm here today to drive her home because of the difficulty in seeing with dilated eyes. She had to wait no longer than 5 -10 minutes. The office is large, clean, nicely decorated & has plentiful parking at its Republic Road location, which runs between First Colonial & Laskin Roads. If you want quality, caring eye care this is certainly the practice to choose.

There are some drs offices that u go into n the front desk girls are so friendly and informatve…read more Especially the supervisor who is in charge of that dept. I appreciate that kind of service!!! Well ONE of those offices WAS Tidewater Eye Center located at Laskin Rd. In the Hilltop shopping center. I say WAS because the director there is far from being FAIR, APPRECIATIVE, HONEST, CARING ABOUT HIS EMPLOYEES AND ABOVE ALL.......KEEPING DEDICATED HELP....EMPLOYEES.... he is a FAKE.. not a genuine bone in his body. He believes in liars n fires the honest n capable employees, which fits he to a "T". I MUST say , the doctors are wonderful n I hav been a patient there n Never had a complaint. Except now. The. Office will never run as organized and efficiently from this day forward!!!! I would never hire a person such as this man to run a great practice like Tidewater Eye!

Dr. Shenouda is without a doubt one of the finest ophthalmologists I have had the pleasure to meet…read more She was recommended by another respected ophthalmologist to repair damages to my tear duct caused by an infection. The surgery went off without a hitch and my eye looks great! She is genuinely concerned with the well being of her patients and it shows. The staff there is also outstanding. If you are looking for a great ophthalmologist, then look no further than Dr. Shenouda!

I found Dr. Shenouda by doing a simple google search and boy am I glad I did. I woke up last…read moreMonday with itchy and burning eyes and turns out I had a corneal ulcer. Called Dr. Shenouda's office and they were able to squeeze me in same day. The doctor was so caring and concerned about my eye health. She even came in on Christmas Eve and the day after Christmas to check my eye health. She is a passionate and caring doctor. Would definitely recommend her.....

The people here are exceptionally friendly and helpful. The care that Consultants provide have been…read morevery positive. The type of care provided deals with visionary care. I recommend these services to anyone..

Outstanding care from a group of amazing professionals. They took great care of me. Super friendly…read morestaff and on time with everything. Highly recommended.

I have been a patient here for a few years now. Dr. Cannon is my Doctor and he treats my Psoriatic…read moreArthritis. Everyone here is so kind and caring. I can not say enough good things about this practice. From receptionists, nurses, infusion and injection nurses, everyone makes you feel like you are visiting friends instead of a Rheumatologist Office. I find it very interesting to read some of the helpful slides that continually play on the small screen in the waiting room. I have included photos of the latest info at my last visit. I usually take photos and watch them later because I can enlarge the photos to make it easier to read later. I highly recommend this practice if you are looking for a Rheumatologist.

All the providers are very kind! Dr. Cannon is my favorite. Everyone is very polite! Front desk has…read moregone through some changes but it keeps getting better and better.