Disappointing First Visit - I Won't Be Returning…read more I recently moved from Michigan to Alabama and needed to schedule my routine 6-month cleaning, something I've consistently done twice a year for the past 18+ years. I've always had pain-free, professional experiences at my previous dental office in Michigan, so I was hoping for the same when I scheduled with Aspen Dental for the first time. Unfortunately, that was not the case. Since it was my first visit, I expected to have X-rays done--which is completely understandable. However, the machinery seemed outdated, and the tools used to position my mouth for the pictures were very uncomfortable and painful. I expressed this to the dental assistant, and her response was, "Yeah, a lot of people say it hurts, but you have to bear with it." She seemed annoyed that I was vocalizing my discomfort, which was very unprofessional. She eventually asked for someone else to take over. Thankfully, the next assistant was a bit gentler, but the damage was done. The next day (today), my gums were still sore, and I could feel the indentation from where the tools were pressed in. To make matters worse, the billing process was confusing and felt a bit deceptive. After sitting down with the billing receptionist, I was initially told the visit would cost $278, which immediately raised red flags because I've never had to pay for an initial exam, X-rays, or cleaning in the past with insurance. When I questioned it, they removed $200 worth of services I hadn't requested. I still ended up paying $78 for fluoride and some additional item they vaguely described. Again, not something I ever encountered at my previous dentist. Overall, this experience was far from what I consider acceptable for a simple cleaning visit. Between the poor bedside manner, the physical discomfort, and the questionable billing practices, I will not be returning to this location. My husband has an upcoming appointment at another Aspen Dental branch, and I'm curious to see how his experience compares--but I personally cannot recommend this office.

The young woman in a small office near the front is so obnoxious. The dentist may not be so bad…read more However, the thought of dealing with her is enough that no one should go there.

Care was fine. Billing is sketchy. They claimed that I came into the office on a certain day when…read morein fact I was out of the country. They charged me for the visit and had details of my services. I don't know who they had on their chair but it wasn't me. Good luck!

Our visit was absolutely amazing! My boyfriend's first ever dental work/appointments in his life…read moreand they made us both completely comfortable. He got a special deep cleaning and they fixed a badly chipped tooth in under 2 hours seriously! 10/10 Will be going here myself as well!

The staff is amazing and sociable. I also really like the hours offered for appointments.read more

They go attempt to force you into periodontal care claiming you need thousands of $$ of gum care in…read moreorder to fix a cracked tooth. this was the second office to do such a thing. It is a scam in disguised as dental care.

The staff is very kind and understands that patients are nervous. Very comforting and all about…read morepatient needs. I was sold product that wasn't in stock. I then learned that I will be refunded in three to four weeks.

False advertising. This place advertises 24/7 emergency dental care. However, when you get there,…read morethey tell you all they can do are x-rays and basic exams, and that they cannot do any treatment until the upcoming week. Even says on the window "24/7 emergency care" and "walk-in's welcome". This place is useless for anyone with a true emergency.

I had severe infection and swelling with an exposed abscessed. I looked into it a little bit but…read morehad no idea people have problems with Aspen as a whole. I understand they deal with a lot of people on the daily but some of the things are just inexcusable. You still have patients who pay money for you to treat them. Dont listen to the machine prompts on the phone for confirming your appointment. If you do, it will send you to an AI assistant that they apparently don't have access to knowing you confirmed with it. I called this TWICE. Once to confirm it, and another to see if the "ai assistant " actually confirmed my appointment and it said it did. This feature shouldn't even be here as a whole if its useless. Make sure you confirm it with someone from the office OR they will reschedule literally the hour of the appointment. The dental assistants are probably the best ones that I interacted with. Receptionist is friendly and just doing her job despite it being inconvenient for a lot of people. Again, I know that this place is very busy. You can still write dental plans though, I don't understand why every time I went in there someone was confused of the care/game plan. My initial visit we planned to pull the tooth out that was causing me a lot of problems at the moment, my first molar. I knew I had more problem teeth but that one is what I needed care for first since it was causing me pain that kept me up all night, swelling, etc. I guess despite discussing this tooth the dentist that was scheduling me decided to write in a whole other tooth, despite it being verbally and thoroughly discussed. On the day of my appointment it was near closing, my dentist refused to wait for the anesthesia to kick in on my tooth despite already attempting to make it loose, drill into it, and yank it. She left me with an incomplete extraction and sent me on my way. Got rescheduled for two days after. The next appointment I got another dentist. He started immediately trying to talk to me about my other teeth, which was a bit pointless since I was of full acknowledgement of it from the initial exam. I guess we all got lost in the plans (it wasnt fully discussed-- and now looking on the paper my initial dentist wrote down the SECOND molar for the care plan. which I KNOW FOR A FACT. Was not the one she tried to pull Monday. The one we discussed the whole time). We went back and forth a little bit, he was professional but it still was redundant. He tried to talk me into a root canal on the tooth that was already attempted to be extracted-- which I declined for root canals all together. Then he suggested pulling the second molar AND the first on the same day, which wasn't discussed. He refused to believe that my first molar was attempted to be pulled. I understand something was written differently on the paper, but I don't understand why I was put up to question. He brought in the dentist from Monday to confirm it. It felt like a weird humiliation ritual while she tried to make me look like a liar. Speaking to me slow, continuing to argue with me. She claimed that the reason why my tooth wasn't pulled Monday is because it was "hard to pull" since it was impacted in my mouth. Which we both knew was false and NOT the tooth she tried to extract.Why? Why wouldn't I remember you sticking a needle into my inflamed gum of my first molar as you tried desperately to numb it? I felt absolutely everything. So I remember good and well what tooth you tried to pull out. Even with all this, why wouldn't someone remember the tooth you tried to yank out. I went home with more intense swelling and Monday from her failed extraction so of COURSE I remember it. Still I dont need to prove myself. After a bit of going back and forth they finally just agreed to pull the tooth. The dentist DID NOT check my blood pressure at all before jumping in, which could be dangerous. Luckily it was quick and easy and he went to work fast unlike the first time. Had some troubles with my antibiotics and refused to call me back. Thanks Aspen

Came in for a cleaning today. Wanda the hygienist was very thorough. My teeth were so clean..can't…read moreremember when they felt so clean..Wanda was friendly and professional. Time well spent. Thanks Wanda

I have dental insurance. Aspen told me the amount that insurance would pay and my part to pay. I…read morepaid my part (about $3500), and then I'm sent a $2900 bill that insurance won't pay because the work wasn't approved after I was told that it was. I don't have another $2900 and am stressing out. I will not use Aspen anymore because I can't trust them. I seriously thinking about seeking legal advice because the dentist or assistant cut my gums, and my mouth was sore for a month. I could not eat solid food for a month, and had a knot on my jaw and swollen up. Also, the doctor left a training assistant fit a temporary bridge. The bridge wasn't seated properly and I had trouble with that as well.

I went in for dental implants in Tullahoma and paid in full. I thought everything was fine. Then I…read moreeven received a check back for over payment and they still sent me a bill for almost 3,000. I called and talked to them and believed it was all worked out only to months later receive a letter from a collection agency! Horrible people are o do that to me without even speaking to me first after I believed we were in good standings. No one should be treated like that. Especially after paying them almost 5,000 and them billing insurance things I had paid in full and should have never been billed to them. Insurance fraud at its best!

I want to preface this review by stating that I'm writing this on behalf of my girlfriend, who…read morescheduled an emergency dental appointment at this business on a Monday for a bad tooth ache. We are based out of Tuscaloosa, so we drove an hour and a half one way to ensure we got her dental care for the problem on an emergency basis. We arrived at the dental office to find a note taped to their door stating that the dentist was out of office for the day for a family emergency. The receptionist, who was subtly rude and very curt, scheduled an appointment for the next day. We found later that they had texted us 5 minutes before the appointment date to let us know it needed to be rescheduled. While I can certainly sympathize with family emergencies, the unapologetic attitude of the receptionist was unappreciated. The next day we came to our appointment. Same attitude problem from the receptionist, but she finally got to see a dentist. She waited for probably 45 minutes after being called back, then finally had her teeth examined. Their prognosis was incredible. They claimed that her wisdom teeth had yet to come in yet, despite 2 of them having already broken through the gums. They doubled down and denied it despite her telling them they're there. They told her she would need multiple root canals and numerous cavities that needed to be done as soon as possible. They also said that they would likely need to pull multiple of her molars, as they probably weren't savable with root canals. "There was no saving them." They also pushed and pushed that she needs their own brand of Invisalign braces, which were an exorbitant amount of money. They also pushed gum treatments. The culmination of this Invisalign discussion was verbatim, "if you don't start these treatments, in the next five years you will need to have a full set of dentures," all but saying she will lose all her teeth. We, after receiving two exorbitant quotes of over $10k for services, naturally went and got a second opinion from a local dentist where we found that: 1. Her wisdom teeth are (shockingly) coming in, one needs to be pulled asap. 2. She has a couple cavities that need to be filled. 3. She needs a single root canal. The difference between the two dental exams is shocking and, frankly, speaks clearly to both the disgusting corporate greed this "corporate dentistry" has and the unabashed ignorance of the dentists and dental assistants employed at Aspen Dental in Cullman. This is a clear case of professional misconduct, and, frankly, strikes me as almost insurance fraud, especially if we had went through with their "treatment program." The pressure to upsell small treatments to a full program without justification is patient deception. This dentistry is, to put it plainly, a sham full of inept, fear-mongering, bad-faith employees that predate on the people of Alabama. Needless to say, do not go to this dentistry.

Everything... the front desk lady was rude to me and the person that came in behind me. The office…read moremanager was extremely rude. Slow and it was me and 2 behind me. Will find a real dental office not a doctor in a box.

My husband and I really appreciate everything that Aspen and the financial team has done for us. We…read morevalue everyone there and will continue with them :)

CON ARTISTS!!!! Went in as a new paitent for a normal cleaning and checkup. They take x-rays…read moreand the dr does a quick exam. The Dr, who said her name was M, middle eastern lady told me I had a cavity and periodontal disease. I go to the dentist twice a year and it sounded bogus to me. Before my cleaning they have me talk to a different office worker who tells me its going to be over $1000 for a deep cleaning that is not covered by insurance because of my "periodontal disease" Told her that isnt happening and just give me a normal cleaning that is covered by insurance. THEY FLAT OUT REFUSED TO DO A NORMAL CLEANING THAT WOULD HAVE BEEN COVERED BY INSURANCE. But they sure as hell billed my insurance for the exam and x-rays, so they used up my benefit while providing no service. Of course that lady smiled at me well you have no out of pocket, your visit is covered by insurance. Dont go here, they will lie to you, waste your insurance benefit and time. I felt like the periodontal diese and the cavity they pointed out was a bunch of made up nonsense so they could keep me coming back and keep billing me/my insurance.

I came to Aspin after a family member told me how wonderful they were. I have been to your Hixson…read moreoffice. After having a tooth pulled, I was asked to go over the financial plan. During my visits management changed, front staff was less than professional. Procedures were being done while there was a gaping hole in the roof. Needless to say, not sanitary. This let me to getting an infection. Then I get a notice from the "finance company" I was sticker shocked. I called Billing who informed me my insurance was inactive. I informed them it was not. She Proceeded to tell me My employer probably didn't renew my insurance. or their software showed it wrong. I called my Insurance company, and I was Active and the office didn't file the claim. I called back and spoke to the new office Manager and stated how unhappy I was. She said she would cancel all future appointments. I just got an email about an upcoming appt. I had to call to cancel it. I do not recommend them to anyone.

Like another reviewer, I've had mostly good but lately bad experience. The equipment and care and…read morepeople are nice and up-to-date. Last year I was blindsided after getting my teeth cleaned with a $2000 . It was explained that I needed cleaning, but that was not explained before I had the treatment. Well, I had the money so I paid it. I had another cleaning or two after that and all was fine until yesterday. When I checked in, she said it would be $350 because it couldn't pull up my Blue Cross on their computer, but, "we may reimburse you some of that in the future. She acted almost like I wasn't in their computer system and wanted to see my Blue Cross card again?! And then said she couldn't up in her system to verify the service. Not only that, but my appointment was at 10 AM and they called and said can you come 8 AM? Being a nice guy I said OK treated like this. I'll never go back. Perhaps this is really first as a business to make money in secondarily to provide excellent dental service, but this is no way to treat a been with them for . I would not do business with them or recommend it.

I made an appointment due to severe tooth pain. After waiting almost 2 hours I found out that they…read moremay have found out the cause but they could not take care of it for weeks. In the mean time they subscribed a pain killer with no medical histroy regarding addiction. In addition they wanted $500 to schedule an appoint almost a month away to fix the pain.

I rarely leave negative reviews, but I feel it's important to share my experience at Aspen Dental…read morein Spring Hill, TN. When I arrived, I checked in and was called back for X-rays of my lower left molar (#18). The hygienist even began cleaning my teeth. After nearly finishing the lower teeth, she suddenly asked me how to spell my last name, then left the room. A few minutes later, the office manager came in and apologized, explaining that they had mistakenly checked me in as another patient named Susan. I was asked to go back to the lobby so they could restart my appointment as a new patient. This was concerning, especially considering they had already begun treatment under the wrong patient's information. Once my appointment restarted, I had to undergo another full set of X-rays and panoramic images. Before the X-rays, I explained that I have a very sensitive gag reflex and that taking dental X-rays is difficult for me. Instead of showing understanding, the dentist told me that it was "all in my mind" and that I needed to "channel that to another part of my body." I found that comment dismissive and lacking compassion. I had even brought salt with me because it helps reduce my gag reflex during dental procedures, but it still took several attempts to complete the X-rays. After the examination, I was told I needed a root canal on tooth #18 along with a full deep scaling and root planing before they would perform the root canal. The total treatment plan was approximately $6,000. When I asked if I could simply have the root canal first to get out of pain and address the cleaning later, I was told no. Because of the cost and my uncertainty, I sought a second opinion. I went to Dentistry of Port Royal, where I was treated with kindness, respect, and genuine care. Their priority was helping me get out of pain and making sure I fully understood my options. They referred me to an endodontist for further evaluation. The endodontist performed extensive imaging and determined that the tooth was not salvageable and there was NO infection as the Aspen Dental told me there was an abscess. I was informed that a root canal would not be successful because the tooth needed to be extracted and eventually replaced with an implant. That evaluation helped me clearly understand the condition of my tooth and the appropriate treatment moving forward, while also preventing me from paying for a root canal that would not have solved the problem. I'm grateful I sought another opinion before moving forward with the original treatment plan. My experience at Dentistry of Port Royal was the complete opposite of what I experienced at Aspen Dental of Spring Hill, TN. I felt heard, respected, and cared for every step of the way. Every patient deserves compassionate care, accurate diagnosis, and confidence that recommended treatment is truly in their best interest. Based on my experience, I would encourage others to seek a second opinion before committing to extensive dental work at Aspen Dental. I will say the office manager was very loving and respectful! I noticed she had the cross in her office which made me believe she was a believer and she was very caring! I believe she wants to truly help others.