Great experience and I highly recommend. Easy online scheduling. Thorough optometrist and…read moreprofessional staff.

The optometrist was excellent and the staff was nice. Unfortunately, in my case, I waited two weeks…read morebefore I received my glasses. When I received the glasses there was no tint in them. From looking at my online status, it appears that my glasses were ordered a week after my eye exam. MyEyeDr re-ordered my tinted lenses, which also kept being delayed. As of today, I have still not received them. I also received no updates from MyEyeDr. I had to either call or go into the store for updates. In the meantime, I ordered another pair of glasses and lenses online, and received numerous updates from the online store. The glasses from the online store arrived in 10 days and were much less expensive and of equal or better quality. I would not buy glasses from MyEyeDr again, but I would see their optometrist.

After failed and disappointing results from three docs at UVA Opthalmology/Optimetry Department, I…read morewas told that Dr. McCormack was very thorough and knowledgeable. I 100% agree. I've never had such a thorough and education experience. I highly recommend her without reservation! the office deserves a Gold Star for excellence!

This was the 3rd year I have visited Dr. McCormack & she has completed my annual eye exam. I find…read moreher office technicians to be friendly, helpful and very professional when engaging to achieve my pre-exam eye tests. I also appreciate that they are always willing to provide me with the full cost of my visit, when I schedule my appointment. Dr. McCormack is a consummate professional, extremely knowledgeable and does a thorough & efficient job with the eye exams she conducts. Dr. McCormack provides prescriptions for my glasses and contacts. In short I highly recommend her services! The ease of getting to her office location , the fact that I have never waited more than 5 minutes at this office and she and her staff are lovely tells the real story. Please get your eyes examined soon!

I decided I would try and support a local business, but I have to say I won't be back. While the…read moreactual care provided was fine, the optometrist failed to communicate clearly, which led to a misunderstanding over the billing, and then the office manager didn't respond until I finally walked in the front door after 5 phone calls. Even then the billing was not resolved to my satisfaction.

Rosinsky and Franklin are good doctors…read more They know what they are doing, have friendly bed side manners, and diagnose accurately. The only con is I live in Charlottesville, and find getting out there for a contaxts lens exam (40 min roundtrip on just the driving) with a follow up to check the contacts (again, another 4p just on the drive) is too much for a busy mom and business owner. And, i got my eyes dilated, and after 2 years of being a patient they HAD to sign a new waiver that said exaxtly what the old thjng said - payment due, right to privacy - but with dilated eyes you couldnt read anything. After repeating this 3 times to the receptionist she read it it to me (which took 10 min). It could have waited. That was Michelle - she needs a course in the customer experience. The 5 star is for everyone else. I had to schedule up a 10 min follow up appointment for the contact lens check up, and its 2 weeks our or 3 weeks. Thats just frustrating. My eyes are healthy. Just give me my dang contacts. ****update****When i expressed my discontent with the wait time as a long time client, they squeezed me in before a plane trip, which is cool. I spoke with Kelly in the reception who helped make that happen - that woman is a good addition to the office.

Epic fail! Truly incompetent ! I don't like dealing with them ! I order glasses 31 December !…read moreDelivery date was 13 January ! It's 24 January . I order the glasses at pan top ! They guarantee me that the glasses would be at the barracks road location The were not ! Excruciating ! I work out of town so it's difficult for me to get to the office in pan tops ! Please go somewhere else and spare you the headache !

I chose the Pantops (Peter Jefferson Pkwy) office after discovering that it was much closer to…read morewhere I live. I had already visited other MyEyeDr offices to shop and compare, as I was looking to get a backup pair of prescription sunglasses. I found most of the other offices far more customer-friendly than this one. With the exception of Avory, who was most impressive in her courtesy, professionalism and superb customer service skills, I found the front staff lacking in their approach to customer service. Unfortunately, I did not have an opportunity to work with Avory. However, I continually observed her performance with other customers while I was working with Rashonda. Avory genuinely seemed happy to be working there and always verbally welcomed guests as they entered the office. Other staff appeared to have a perfunctory "just going through the motions" attitude about their work. I am rating this office three stars, rather than only two stars, because everyone seemed to be technically competent in their trade. Thus, if you care only about technical proficiency, then this office is fine. But if you're like me and you want not only technical competence from your eye doctor experience, but a friendly, engaging interaction where you feel welcomed and glad you came, then I don't think the Pantops (Jefferson Parkwy) office is your best option. If you are lucky to work with Avory, then you should walk away feeling very pleased with your experience. Otherwise, with the other front staff, I recommend looking elsewhere. I certainly plan to choose another MyEyeDr office after I pick up my current pair of sunglasses soon! Thank you, Avory, for setting a good role-modeling example for your colleagues. I hope they will heed your example of stellar, professional and friendly customer service!

Had a good experience initially but while discussing treatment options on one occasion, the…read moreprovider became upset as I wanted to explore options due to cost. Staff is great and that was a one off but it was very stressful and I will not be going back.

I just moved to the Charlottesville area and I picked this business at random based on reviews…read morebecause UVA would have taken me a year to get into. The staff is amazing. They were on top of insurance info and not pushy when I was selecting the perfectly weird "me" frames. From start to finish this was a great experience. The office is extremely clean and the entire staff was COVID conscious, wearing masks for the entire process. A staff member was out sick so I spent most of my visit with the doc. He is extremely nice and friendly. Also funny and witty with his dad jokes. I never felt rushed and he took a genuine interest in my eyes. He explained everything before we started so I was aware of what I would be experiencing. He made it clear we could stop at any point if I needed to. I felt he was extremely professional and answered all of my questions. He explained all the results of my tests. It made me feel better about the process once I understood some of my eye issues. Thank you to everyone at Horizon Family Eye Care. You made this new resident feel welcome and at home. I will be back for all of my eye care needs.

Really wonderful experience with this location! The optometrist I saw to update my prescription was…read morefabulous and talked me through my vision changes in a polite succinct and helpful manner. He was very nice. Charlotte helped me purchase frames and new lenses and helped set up an appointment for me to try contacts. She was totally fabulous, extremely helpful and very nice. I can't say enough how wonderful their staff is! I have been a long time customer of visionworks on barracks and think they also have great customer service but my eye dr really went above and beyond and I think I'll be coming back for my glasses in the future. Thank you!!

myeyedr is a great option if you are retired or unemployed and have time to make several trips for…read morea single appointment. First time I scheduled an appt and confirmed it via text they gave away my appt when I showed up. Gave them another chance and this time the automated text sent me to the wrong branch. complete waste of time.

Hello Dr. Basic, It…read morewas nice to see you, again. We appreciate the thoroughness of our visit from the front door to the exam rooms. The professionalism of your assistant during the intake prep was very caring and attentive. Likewise you, Dr. Basic, showed a great calmness and quiet gentleness as you listened to my Autistic daughter, speak on and on, about things of interest to her. I have mentioned, your service, to several people of how we were able to get in for exams, so quickly, as that seems to be an issue for many people, at this time. Again, it was nice to see you, and thank you for your time. Cordially, Janice Walters and Jade

Best eye doctors office in Charlottesville. Wonderful price for a top notch exam. I have had an…read moreexam with every Dr in the practice with in the last few years and I was never dissatisfied with any of them. The technicians are wonderful and very helpful and friendly. I would highly recommend this practice.

Dr. Schauer took great care of my mother during cataract surgery and I'm grateful for everyone's…read morekindness and professionalism in this office. I guess the only thing I'd note is there was a gal waiting to be seen in the office for 1.5 hours for a different doc, which I found to be really excessive and odd. My mother is 80 and doesn't need glasses anymore, so I highly recommend Dr. Schauer! He was available on-call and provided us with his cell phone, which was great.

Dr. Rita Page at Blue Ridge Ophthalmology is by far the best Ophthalmologist I have ever had. She…read moreprovides the highest quality care and personalized attention. When cataract surgery was prescribed to correct vision in both eyes, I was hesitant. Dr. Page thoroughly explained the procedure and lens options. Her staff was extremely helpful in setting up the surgery dates, follow-up appointments, and even provided a referral for transportation to and from the surgery site. The surgery was easier than expected and the result an absolute miracle. Driving at night is now a pleasure as well as no longer needing to wear glasses! You are in good hands at Blue Ridge Ophthalmology-they are the best!