I took my beloved dog Rusty to Virginia veterinary Centers afraid I would lose him. They took him in the back right away to exam him, he was so sick,, I didn't have to wait long when the Veterinary Doctor spoke to me to explain everything, in a language I could understand, not using big words. They kept him over night, did everything to find out what was wrong, gave fluids,meds, monitoring him. There was someone always there to take care of him, do what needed to be done. There are no words to express the care they gave my dog,, Thank you doesn't even cover it. He's home thanks to the care and Vet Doctors. I Highly recommend this Veterinary Emergency Hospital. There is no score high enough to give them, they gave me hope and they gave me my Rusty. read more

Very nice staff and very eager to help. Pup didn't want to go, but hopefully surgery will go without a hitch. Dropping him off at 8am and he should be out around 3pm. Since we live over a hour away, receptionist gave us things to do while we wait. Parking is a great option, so we didn't have park on the street and we are able to come back inside and wait, use the restrooms, etc. So far, our experience has been great read more

Virginia Veterinary Centers - Richmond - Taking my pup in for surgery today - Veterinarians Near Me - Richmond, Virginia

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I had to come in to do extensive tests for my senior cat. It was a very hard appointment, considering the news was likely to be bad. My experience throughout was great though. Everyone was very gentle, understanding, patient, and thorough. We were able to discuss all the processes, costs, and what would make more sense to try. They had our interests in mind the whole time, and we were able to do all tests same-day. It's what you would hope from a vet experience. Unfortunately, I had to make a very hard decision for my cat, and scheduled at-home end of care service. Shortly after, I received a card in the mail from the hospital with handwritten condolences. It meant a lot, considering I only brought her here once. This is a great hospital if you need a hospital. read more

When our regular vet didn't find anything wrong, the VVC saved my dog's life! He had stomach issues for a few months and when he was severely bloated the VVC and their thorough team found that he had a massive tumor and was bleeding internally. He had surgery and is now back to being his happy playful self! Thanks to the team for taking care of our boy so that we could bring him home! read more

Virginia Veterinary Centers - Richmond - Veterinarians Near Me - Richmond, Virginia

wonderful staff, they really know how to talk to you and take care of your pet. My dog had TPLO surgery and they took good care of him.

The Carytown staff needs to be able to identify a copperhead snake when you show them the snake that bit your dog. ( I had the actual snake in a bucket because at the time I did not know what type of snake it was but thought I should at least carry it with me) I was told by a manager that the staff is not trained to identify wildlife. They did not offer my dog the Antivenom because of this inability to identify wildlife and allowed me to go home saying my dog was OK. It was not until the next day when I took my dog to her regular vet because of swelling in her face that the staff there told me she was bitten by copperhead when I showed them the snake. They asked if I had been given the Antivenom and I told them it was not suggested by the staff at VVC in Carytown. read more

There needs to be another 24 hour vet hospital in this city because this place is absolutely ridiculous. Our dog's hematoma bursted and we rushed him over to get the care that he needed. Once he was taken care of, they called us to let him know that he was ready for pick-up. Upon arrival, I checked in to pick him up but whoever was up front to see us asked, "so where is he?" Excuse me??? You don't know that our dog is currently under you care? I had checked in & you guys are the one that called us to say that he was ready to go home! The timing was impeccable because he had come walking through the door from the back and the lady turned back at us and said "oh, my bad." Another thing is that when they gave him back to us, he wasn't cleaned up at all! He still had blood all over him. They couldn't even rinse or wipe even a little bit off? I'm not asking for a full groom, but get some blood off of him please! The vet also kept pressuring us to pay for more blood tests that he literally just had from his wellness check-up that was a few days to a week before his hematoma bursted. We're not paying extra for something that he already had done. read more

It's very obvious the people who work here aren't the compassionate type. You figure that out right away checking in at front desk meeting the girls who answer phones that bicker at each other constantly. Definitely not a place I'd ever feel safe leaving my animal. Witnessed blood on floor and them bragging about how they were up charging people for fun before they called them to give final pricing. Ya, we took our cat and Skedaddled!!!!! read more

this review is for the 12077 hull street location. I spoke with the receptionist before I arrived to the hospital, she was very friendly and helpful. when I arrived I had to check in at the kiosk and the visit went down hill from there. I arrived at 8:25 PM and at 5:15 in the morning my dog had not been seen by a Dr. each time I asked for status update I was told they will check and let me know but they didn't come back to the waiting area. I am very disappointed and don't plan on going there again nor do I plan on refereeing anyone to that location. it 's my understanding that there was only 1 vet there but come on do better. read more

I don't know where to start. I got my dog Chloe in May of 2023. She had issues with potty training since I got her, so I assumed something was wrong so I took her to the vet to find out she has a recessed uterus which is more susceptible to UTI's and urinary inconsitency, so my GP recommended I take her to VVC. Of course it's an hour drive, but I didn't mind, I'd drive to California if I had to. I made an appointment with VVC on January 29th, 2024. We pulled up a little early, so I called the front desk to see if I could come in early because she hated the car they said yes, and we ended up waiting for around 30 minutes. I still didn't mind this, I understood my dog was there for a small issue and other dogs had actual emergencies. They pull us back into the exam room, and the first lady couldn't of been nicer. She was understanding, and asked me everything I knew. Dr. Laia came into the room after taking her in the back and was immediately asking me to give my dog a $700 ultrasound that she said "wouldn't show us a lot", and then said that a $3000 CT scan would show us more. I was astounded that a 5 minute exam was enough for me to pay almost 4 grand to figure out what was wrong with my dog and continued to insist Chloe needed the test. She recommended to take her home and watch to see if she was leaking any urine and said she'd call me back in a weeks time to see if there was any changes. When we went to the front desk to pay, it was $180, which I didn't mind and my pet insurance covered it so there was no need to ask for a payment plan. Nevertheless, there was no notification there was an optinon of a payment plan, or any sort of pay program. 3 WEEKS LATER, on March 27th I get an email acknowledging the numerous voicemails I had left. The level of communication at this facility is unremarkably terrible. Finally when she had called me, we talked about a vulvioplasty and spaying at the same time, which I was in favor of. We went over the procedure and asked for an estimate, to which she said she said it'd be around $3500. I was again, fine with this price but recently my insurance had canceled their credit card, which I would normally put all my pet expenses on until I was reimbursed by my insurance. I asked about a payment plan, which they denied. I was frustrated by this, but I loved my insurance so I called them and asked about a pre-approval. My amazing insurance does but only on the condition the Vet accepts direct payment from my insurance, so I call the vet back up and asked them. The lady at the front desk picked up, and I do want to apolgozie to her, because she was truly only a middle-man. She tells me that the vet only accepts direct payment from their insurance, TruPanion. I was amazed and pretty much lost my mind. First of all, you guys don't offer a payment plan and then after that, you guys won't even accept an insurance money? I don't understand the business logistics of this place, basically making pet parents go into debt, or not care for their pet. God forbid my dog was ever in an actual emergency or she'd die on the table. No one this country can pull $3500 out of their ass out of the blue, which is why people have INSURANCE. I asked to speak to a manager or an accountant or anyone who knew more about finances, to which I was transfered to a voicemail. Mind you, this call happend on the 5th of April. It's the 19th as I'm writing this with still no email, call, text, or any form of communication to whether or not they will get back to me. Let it be known, this place doesn't care about caring for your pet, they just want your money. If you cannot fork out the money for your pet immediately, take your dog somewhere else. I attached photo evidence below of all the call conversations, just so they wouldn't try to claim they tried to contact me. read more

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They lost and incorrectly sent the body of my deceased 7 month old kitten to be cremated after an emergency euthanasia due to FIP. I had to put down my kitten, Tux, after attempting (unsuccessfully) 2.5 days of injections. Rushed him here in the middle of the night bc he was just not going to make it. Walking in and while waiting, you could hear staff laughing and taking an extremely long time when I was the only one in the lobby at the time I came in. After he was put down, the staff checking me out incorrectly told me I needed to pay $190 for the holding fee + $190 for a community cremation fee. She also told me that if my card was not compatible with their system they may need to mail in a check to reimburse the fees? So she KNEW I was coming back for my kitten, as we discussed reimbursements. (Also when I went back in attempt to retrieve my kitten this afternoon, staff there had no clue what this was about and refunded me). Being 6am or so after just putting down my kitten, an extra $380 felt like a lot, but I assumed she knew what she was doing, and I know how expensive ERs can be. Turns out they took away my dead kittens body to the cremation location in Henrico. I was told I need to retrieve the body of my kitten from the place they incorrectly sent him to. So because VA Veterinary Center messed up, I need to leave visiting my family over the holidays early so that I can pick my dead kittens body up before they cremate him. To make all of this worse- there was blood on the bed near where they inserted the needle, and the bed I had him in was dripping with liquid when they brought him back in the room to be put down. Assuming he urinated and kept him laying in his urine while putting him down with a faulty injected needle. Merry Christmas y'all. read more

You're office cut my English Bulldog's life expectancy in half! Visit my profile and watch my live video explaining exactly what we went through! We are determined to get our money back! Their staff member Ashley has some explaining to do! Our dog was diagnosed with lymphoma in January. He had about a month or two to live. After visiting with VVC We decided and a five round chemo treatment which would be done every two weeks five times. Best case scenario would be he live for at least another year, maybe longer. Our first appointment was on February 14th at 9:30am. We completed his first chemo treatment and paid a little over $500. Totally fine. Money is not an issue. Second appointment was on March 6th at 9:00am. We completed his second chemo treatment. When seeing the desk to pay for the appointment a young woman told us we didn't have a balance. We thought that was odd and figured they'd call us for the payment if need be. She then scheduled our next appointment for March 26th. On March 24th Alex left a voicemail stating we had a balance of $528. We figured that. It made sense. I let Josh know that evening (he travels for work) and he said he'd call the next day and take care of it. On March 25th ASHLEY left a voicemail stating that we had a balance and that his March 26th appointment was cancelled. Josh called back on March 25th and spoke with ASHLEY. He paid the amount due, then she stated the March 26th appointment was cancelled. She scheduled a TENTATIVE appointment for April 9th. Then explained they may be out of the office for a few weeks due to covid-19. We completely understood that. On April 9th we called prior to his appointment to make sure it was still happening. No answer. Left message. No response. We assumed they were closed. We heard nothing since. Our dog was becoming very sick again. On April 21st Josh called and was transferred to Dr Jankowski's voicemail. No return call. We waited a few days to give them time figuring they were busy catching up on things after being out. On April 24th I called and spoke with Emma who then transferred me to Nicole. After some research Nicole explained that due to multiple missed appointments and payment issues we are recommended to seek treatment elsewhere! She then explained that she would call me back either the next day or that following Monday. Of course no one ever called me back. So from April 9th-24th no one provides us with this information! That is awful! We immediately sought treatment at another facility. Our English Bulldogs lymphoma cancer relapsed far worse than it was originally. You do t stop treatment like that! Now our dogs best case scenario to live is 6 MONTHS! On April 29th I received an email that stated we should seek treatment elsewhere. We have full intentions of getting our money back. Thanks for cutting my dogs life expectancy in half! Ashley you have some serious explaining to do! Nicole I'm still waiting on my call back! You should be ashamed of yourselves! read more

Virginia Veterinary Centers - Richmond - Veterinarians Near Me - Richmond, Virginia

I had a great experience with our dog here! Dr. Turner and the vet techs were very helpful and loving with our grey. He could barely walk due to a broken toe, and they were helpful. We didn't bring a bed and we weren't offered blankets and unfortunately he couldn't stand because his hind leg had a break. We went into ourcar and made do with his hammock and a coat. We arrived at 8:00am and didn't leave until 12:00pm. They had a critical case come in which delayed our care but they made giving our dog pain medication a priority so he could be more comfortable. In my experience, you never want to be the first one being helped in an ED! It means you're not too bad off! Thank you for all of your help! read more

Virginia Veterinary Centers - Richmond - Veterinarians Near Me - Richmond, Virginia

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Dr. Mercurio and staff were wonderful! They were all very professional, caring and kind. They were in touch, via phone, before and after surgery, keeping me informed every step of the way. Everything was explained to me in detail and all of my questions were answered. I'm extremely pleased with the care provided by this practice. read more

This place is a complete shithole. Waited 7.5 hours to be seen and then was told it would be at least another 3 hours or more. This is totally unacceptable. One lady said she had been there close to 2 days trying to get her pet seen. I wouldn't suggest taking even a hamster there to be seen. read more

Horrible facility!!!. They obviously do not have enough staff and instead of telling you they can't see you in a timely manner they make you wait with no communication from the Veterinarian!! We arrived at 6:30 AM. No one ahead of us. We left at 10:00 AM and hadn't been seen nor spoken with by the Veterinarian. Many people behind us waiting. DO NOT GO HERE!! read more

This was my 3rd vet visit of the week, 2nd ER and also a regular vet visit yet they topped it all! I cannot thank this staff enough, my sweet boy was attacked by another dog and I had a gut feeling something was off we ended up here and they immediately reassured me they would do everything in their power to help us. The staff was just awesome, they allowed my pup to sniff before they began doing anything so he felt comfortable and safe. The Dr I cannot rave about her enough she was so compassionate with myself as well as my pup it showed she truly cared. She took the time to sit with me and explain everything, answer all my questions and concerns until I was sure on everything which I appreciated more than she knew as she was the first to do so!! She not only cared for his injuries, set up a game plan and prepared me for what that looked like but also took the time to completely clean the area up! This hospital definitely has there patients in mind throughout everything! The wait time can be crazy don't get me wrong but that shouldn't steer you away these people do an amazing and kind job!! read more

If I could give this place zero stars I would! We took our very sick puppy there only to wait 3 hours without seeing a veterinarian! We asked if we could sign papers to start hydrating and get blood work drawn and the tech came back and said by signing this your bill will start between $750-900. We just wanted our puppy to be cared for and treated! There was absolutely no compassion from anyone, with the exception of the tech said if you can get in to another vet, I would do it! That was after 3 hours and no vet, no hydration and no blood work done! This place is filthy and the people that work here should be ashamed of themselves! Blood spattered on walls, dirty floors, peeling/cracked walls and a molded vent! Fortunately we got our puppy and took to the best Emergency vet, VRCC! read more

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I am so disappointed in this practice. They are not responsive to emails, phone calls or any type of follow-up, even though they said we should call if we had any questions or needed medication. If you send an email they advise their response time is up to 72 hours. This is unacceptable when you have a sick pet. Of course, you can go back in and pay another visit fee if you want an immediate response. Find another place to take your loved ones. read more

***ATTENTION PET OWNERS*** If you experienced veterinary malpractice and negligence while seeking care, please submit a complaint to the Virginia Department of Health Professions/Veterinary Medical Board. This is how we STOP poor standard of care practices that are resulting in the harm, injury, or lass of your beloved animals. Worst veterinary hospital I've ever. DO NOT and I repeat DO NOT go here. On Saturday 8/24/24 we were referred to this vet from the previous vet that morning due to a volant attack by the neighbor's dog with most of the damage done to her neck. Leaving one vet with them saying she need surgery as soon as possible and they were unable to perform it so they sent us to Virginia Veterinary Centers - Richmond. We were at Virginia Veterinary Centers - Richmond for approximately nine hours in total. We were not informed of what was going on during those nine hours other than she did not need surgery according to them and they were flushing the wounds and sent her home bandaged with a purple polka dot bandage from below her ears to her front shoulders, she had one bandage on her left front paw that was covered with blue medical tape and a shaved square spot on her top left side of her back with an open wound. Along with four different medications. They did not send home spare bandages to help care for her as prescribed in the paperwork, how were we supposed to take care of her under these circumstances if they did not send this wound care home. On Sunday 8/25/24, that morning she had blood on bed she was sleeping in the night before and had lost control of our bowls urinating on herself. We called Virginia Veterinary Centers that morning concerned of her condition, and they told him to take her to the primary vet on Monday or Tuesday with no concern that her condition had worsened. Once again trusting what the veterinary clinic had advised, they gave her the prescribed medication as instructed. We closely monitored her during the day and provided the medication as instructed during the indicated time periods. On Sunday August 25, 2024, she passed. Attempted to give her CPR but was unable to revive her. I documented this information with pictures, and you can see there was not one single suture anywhere on her body and the bandage that was wrapped on her neck was covered in blood. I was appalled by the lack of care for her during the nine hours she spent at Virginia Veterinary Centers -Richmond. The negligence is unjustified and unacceptable provided by this provider. We as a patron of this facility trusted this provider to provide the best care for our pet. I feel in my heart that she suffered due to their lack of care and ultimately, she succumbed to her wounds. They gave my family hope that she was going to be okay, and my family trusted them to make the right decision, and they did not. She suffered due to the lack of their standards, and she did not deserve this. Our animals cannot speak for themselves therefore, we as their owners need to raise concerns in their name and fight for what is right. read more

Professional and empathetic. The assistants frequently came to tell us what was going on. And the doctor was very thorough asking questions about patient and discussing symptoms and possible outcomes. I gave it 4 stars due to wait time.Very long for owner, but pet was taken almost immediately. My pet had to stay overnight and I rcv'd a call later that night to give a progress report. I greatly appreciated that. I then got a call the next morning with another report. I was very pleased to see my pet come back to me very happy and obviously liking the Dr and techs. Further directions were very well given. read more

This place is a disgusting, manipulative business. My cat is having an asthma attack and they suggested HUMANE EUTHANASIA when I said I couldn't afford FOUR THOUSAND dollar treatment. They play on your emotions to get you to spend more money. If I could give this place 10 negative stars I would. I had to take her elsewhere, where the same treatment started at $180. I am truly disgusted with my experience at this veterinary hospital. read more

First off I don't know if Keisha is still there, but I've been reading your responses to some of these nasty-grams and I just want to give you your own round of applause. We have been to this Emergency Room more times than my wallet and dog would like to acknowledge, but through the expertise and patience of the ER Staff and Specialists upstairs we are headed in for hopefully a final visit for liver surgery. This is an extremely busy clinic and yet we've always been presented with our full range of options and when we have to make hard decisions based on chances of survival and/or money, we've had all our questions answered and we're the annoying folks that are like," Ok..let me make another call about this and I'll call you back" two or three times. We are very fortunate to have found our local Vet in Norfolk who stays in close contact with her friend/Colleague at VVC and together they have gotten us through a lot of stormy months. Yuki wouldn't have made it to her first birthday without them. People are on here crying about dogs eating poison and not getting immediate attention...there is a poison control line managed by ASPCA that will tell you how long your dog can manage before seeking treatment and what you can do to help. The Docs also know how long your dog can last compared to other injuries coming into the clinic. That's called triage. It's literally what every Emergency room for humans & animals do. To the staff member (if it's not Keisha) who has to read through all this self-absorbed, tom foolery. I'm sorry. My sister worked at a clinic and I know the bull you have to put up with, I'm sorry for the ignorance and down right rude comments. One piece of advice for anyone who actually makes it this far...if your dog happens to contract a UTI right before going to VVC, I recommend booking a test with your local vet, it will save you a couple hundred bucks. Amazing service and people, but dang it's like I'm back at Ohio State paying top dollar. read more

Virginia Veterinary Centers - Richmond - Yuki happily dreaming of her final trip to VVC for Liver surgery - Veterinarians Near Me - Richmond, Virginia

The owners replied to my critical review. They missed the boat completely. Hiring more staff isn't going to solve a broken "work process"; theirs is designed for "failure". An effective and efficient "work process" isn't rocket science. Watching re-runs of MASH is all the education the owners need. [1] medic meets the chopper; [2] medic decides routing [a] death watch/palliative care, [b] sooner-or-later whenever, or [c] [prep for] OR tent. That's triage. That's it. But VVC/Richmond? Everyone is classified [b]. For hours. read more

When my kitten had a bloody nose I came here, because better safe than sorry. They were busy so they said to see her would be 2-5 hours and I would need to wait in my car. I totally understand waiting in my car but I asked if I could go home and they said no, they would move onto the next pet if I wasn't back right away. It was a hot day but I wanted her to be seen so I waited. If you go, be prepared to hang out in the car, they might change their policy but if not just be prepared! I waited maybe two hours. The vet was great! She prescribed medicine for the cat and said to monitor. After a half an hour waiting in the room, I peaked my head out and the techs and receptionists acted like they were waiting for me. The visit cost me $150 but I'm glad I went. The front desk staff could've been more cordial but the vet was great. The one thing that really bothered me was they kept referring to my female cat as he. That might sound silly but it's the little things. It shows you care as someone who works in a place where anxiety and emotions run high! read more

VVC was the second stop for my 11.5 mo. old puppy with severe pneumonia (he was in isolation/icu at VRCC but transferred after 5 days due to their weekend hours). My boy was a "wait and see" case - he had been given the most potent antibiotic and received great care at VRCC, but needed oxygen therapy and was not showing great signs of improvement. VCC treated him with all the top-notch care and love that I could have hoped for. Dr. Torrence and Dr. Honious made the decision to alter his care to add in a feeding tube and high-flow oxygen, and later a steroid, and the improvement he showed was astounding. We were allowed to visit whenever it fit into our schedule, and he had very comfortable set up that he seemed to enjoy. It broke our heart each night to leave after a visit, but a lovely vet, vet tech, or vet assistant would step in to soothe him as we left. After 5 days of wonderful care from the entire VVC team, he was off oxygen and we were able to bring him home. The ER staff all said a collective happy "goodbye, Angus!" as we walked out. My family has always taken our animals to VVC and many times it was an end-of-life situation. No one wants to end up at an emergency vet, but we felt he was in the best of hands the entire time, and were thrilled to be able to bring our boy home a week before his first birthday. Thank you to the VVC team! We are forever grateful. read more

DO NOT BRING YOUR PET HERE FOR "URGENT CARE". I can not speak on the emergency services, as we were never seen after 9 hours of waiting with no updates. My dog and I got to this location at 7:30am on Saturday, and were told that we were looking at a wait. (That was the last time we were updated about being seen without having to drag it out of them) After sitting in their cramped lobby for 2 hours, we were told that at 9:30am they would be cleaning half of the lobby and proceeded to have all sick animals and owners pile into half of this cramped lobby. (Needless to say this was not ideal for any of the patients, but that was none of their concern) From there we decided to go wait in the car. Before moving to the car we asked how much longer and they informed us that we were 2nd in line and that it usually takes an hour per patient. Once in the car, my dog and I took a nap and I was awoken to him vomiting every 30 minutes, and his condition was clearly deteriorating. After 3 hours had gone by after they informed me we were 2nd in line, I called back in. (We were waiting in the car because of the cramped conditions they created with closing half of this tiny lobby) I was then notified that he was still 2nd in line and that 3 other pets had gone before him as they were "worse off". (I totally understand situations arise, but my main concern was that there was no follow up, care or even concern for my dog or our time. It was obvious I had bothered the person at the front desk for caring about my dog.) By this time it was about 12:30pm and we were still "second in line". At this point I realized that they were full of it and decided to start calling elsewhere. After quite a few calls I was graced with getting in touch with Partner Veterinary Urgent Care at 6506 W Broad St, Richmond, VA 23230. (804) 206-9122 https://partnerveturgentcare.com/ (That is their information if you want a company that truly cares) They made us aware that they are slammed with appointments, but heard my concern for my dogs deteriorating condition and made time for him at 4:30pm that day. Because we still had 4 hours until this appointment, I decided to keep the appointment at Virginia Veterinary Centers as well, because there was no way we weren't getting seen after 9 hours and was hoping we could get him in. Or so I thought. After waiting an additional 3 hours, I decided to call into Virginia Veterinary Centers to see where we were at in line. (As I had not heard a word for 3 hours and am now taking my dog to puke every 10-15 minutes due to his deteriorating condition) At that point an irritated receptionist informed me that they would not be getting to my dog today and that they had known that for the past 2 hours. I promptly told them to have a great day and that I would be detailing this lovely novel in all of their reviews. (For the rest of this review, I will be detailing why Partner Veterinary Urgent Care actually cares about your animals) Once we finally found out Virginia Veterinary Centers would not see him, after I had to hound them for some sort of an answer, we made our way to Partner Veterinary Urgent Care. We got there early and let them know that we were waiting in the parking lot. We were seen at 4:15 pm and to start the experience was 100 times better than Virginia Veterinary Centers on Cary in Richmond. The lobby wasn't crowded, the receptionist actually seemed to care, and we were greeted with empathy to my dog and myself. From there they proceeded to lay out our options. It ended up that my dog had an obstruction in the stomach and would in fact need surgery. Partner Veterinary Urgent Care called around, found another hospital for Stuart to rest at until surgery with a practice at the Partner office in the morning. In conclusion, Virginia Veterinary Centers did not show any care in the world for Stuart or myself throughout the process and I thank God that we found Partner Veterinary Urgent Care. Stopping the mistreatment by Virginia Veterinary Centers on Cary in Richmond. read more

Super nice facility with exceptionally helpful and friendly staff. Convenient and fast service. Fixed my cats problem with front leg without having to leave him overnight read more

Check-in process was quite smooth and efficient. I also cannot stress enough the infinite patience and kindness of the front desk Staff. Things that rated highly for me were (again) the ease of check-in and initial registration, the detailed explanation by the Doctor(s), and the careful treatment of my sick pet (he's a former feral, and they were very gentle with him). An emergency Vet visit is hard enough, thank goodness the VVC made it so much easier for us and our pet. Now build a location in Chester, please. :) read more

Virginia Veterinary Centers - Richmond - Plissken is an ex-feral. To see him settle in, relatively calm (in a sink, no less), was a welcome moment of relief. - Veterinarians Near Me - Richmond, Virginia

I think a lot of the bad reviews are issues with emergency vets in 2021 overall versus this practice specifically. My dog was very ill on a weekend, and every other emergency vet within a driving distance that I felt she could make was not accepting any patients, even NC state vet school. They were able to get her back and triaged/stabilized quickly and then there was definitely a 4 hour wait until the vet determined the full treatment plan for her pneumonia. In those 4 hours: -A county sheriff brought in a dog who was in a car accident that killed the owner/driver and the other dog in the car. - Someone brought in an elderly dog who collapsed and was suffering for euthanasia. - Someone loudly berated the front desk staff for not prioritizing their dog whose vital signs were normal but was walking funny. Not sure if they didn't see the other ones come in who were in the middle of dying, but yelling at the technician seemed unnecessary. - Several people came in with appeared to be non-emergencies Is it frustrating to wait when your pet is sick, absolutely. However just like the human ER, the ER vet is not there to diagnose and treat non emergencies. Their job is to keep everyone alive and stable and then treat what they can or hold you over until you can see your regular vet. They are also going to be significantly more expensive than your regular vet since they have to pay people to staff 24/7 Definitely don't come here if you can wait until your vet is open, and if you think something is going on, try to avoid letting it go until after hours if you can have it seen at your regular vet earlier. I don't know what happened with ER vets in the past 2 years but they are all completely overwhelmed with dogs who can not wait 6 hours, so if your dog can wait that long, they'll have to. My criticisms would be that sending owners to check in at a kiosk was frustrating and felt dismissive (though the young lady working there was lovely) when you come in having what feels like a crisis. I'm sure that saving the time the front desk would ordinarily be typing and doing data entry is helpful, but there were a few people who I could tell were struggling with that. I think just based on the volume some things slip through the cracks on communication to the owner and between the vets, and I would have liked to have met with the vet when we were discharged since the technician didn't know the answer to some of my questions. Overall, though, I am grateful that the service exists and understand that being over capacity is probably what kept my dog alive, since most others wouldn't even see us. I'd much rather have a long wait and a little confusion than no care available at all. read more

The doctors and staff at Virginia Vet Centers go above and beyond caring for my pets. my pets have been to see the dentist Dr Babbit, Internist Dr Dong and Surgeon Dr Aktay and they were amazing with my pups. each and every member of the staff has been kind and gentle with my pups. Three of my pups have been treated by Dr Dong and they love her! I couldn't ask for more qualified, world class, veterinary care than what my pups have received at VVC. They are the best of the best. Thank you. read more

I could not have been more appreciative of the way Dr. Jankowski handled my emotional visit. She was so kind and helpful. Everyone, at every step, with VVC has been truly wonderful. Starting in FXBG with an ER visit and diagnosis of Lymphoma, to our first visit with the Oncologist in Richmond. VVC has been a blessing. read more

Virginia Veterinary Centers - Richmond - My sweet girl recovering from her first trip to the Oncologist at VVC. - Veterinarians Near Me - Richmond, Virginia

I have been very impressed with the level of care and communication we have received from Drs. Laia and Jankowski. I was also especially impressed with Dr. Rash in the ER, who quickly came fully up to speed on our critically-ill dog, which reassured us he was in good hands. I understand she's a floater. They should hire her full time. Some others in the ER were less on top of my dog's case. They're overwhelmed these days and my dog has a complex condition. They kept him alive and he's on a road to recovery, so I have no complaints. ER vets are overwhelmed these days. Communication was great, though there were certainly times I was worried about my dog. I figured it was more important for them to put their time into their work, so I didn't pester them. It all worked out. The care for my dog was EXTREMELY expensive, but it was my choice. I often thought that, if it was 20 years ago, or I lived in central Kansas, etc., my dog simply would have died or been put down. For better or worse, we can now put thousands into a pet's care. Again, that's our choice. I sympathize with those who are told they have that option, but simply don't have the money. read more

1 Star for my last visit. 5 stars for my 1st visit. Loved the staff that helped my dog deliver her puppies., but this last visit....::, We waited for several hours to be screen. I hate to pull the race card but the lady with a cat ahead of me was not charged for her visit because they determined her cats did not have a broken paw. The doctor determined my puppy's legs were not broken as well yet I was charged $95 for the exam. The girl at the counter tried to smooth it out by saying her car was not examined when I witnessed they take the cat back and both the owner and I heard the pull cat yelling while being examined. I heard the doctor tell her he wasn't going to charge her because he didn't find anything wrong. I spent over $800 during my prior visits between them inducing my dog to trying to save the runt of our litter. I wonder why I was charged for an exam when they could not find anything wrong with my puppy who is obviously struggling to walk but the other patient with a similar issue was not???? Shameful! read more

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The doctor we saw helped us through the decision for palliative care for our terminally ill dog. A week prior to her meds running out, we called to renew subscription. We have called every day to get subscriptions renewed and have been promised a call back. No details, no urgency and now a week after our dogs prescriptions have run out and now in a steep decline, we get spoken to in a condescending way that they have been trying to "reach us". Yet when we call, no one is available and that "someone will call us back". Horrible service and certain members of the staff closest to Vets could care less about the care of animals - would rather spend time on the phone with customers reprimanding them in a horrible, demeaning tone - rather than focus on the animal and solving problems. read more

I've only had a positive experience here. Dr. Mercurio was recommended to us by our Vet because our Basset Hound needed a specialized surgery. I can't say enough good things about Dr. Mercurio. He is so kind and compassionate and he's is just an outstanding and highly-skilled surgeon. VVC was very good to us. I never had a problem with them. I would use them again. read more

THIS EMERGENCY OFFICE JUST KILLED MY MOMS BABY!!!!!!! She dropped her off last night because she had a rawhide blocking her and couldn't use the bathroom. They REFUSED surgery even tho we gave them a $1400 deposit (which we want back!!!!) and they "monitored her". At 1AM we got a call that she was "doing good" with no surgery, at at 3am my mom, with stage 4 cancer who should not be stressed, got a call that HER DOG IS DEAD AND DIED ALONE IN A CAGE!!!!! This is malpractice and neglect at its finest and i will NOT stop until we have the autopsy from another clinic to prove this, and they will be BEGGING for my moms forgiveness. The doctor was COLD and mean and his workers obviously incompetent. How sad!!!! Do NOT bring your pets here for an emergency, better off on your OWN!! My poor mom!!! read more

Virginia Veterinary Centers - Richmond - Neglect!!! MALPRACTICE!!! I will get to the bottom of this today!!!! - Veterinarians Near Me - Richmond, Virginia

My 2 1/2 year old boxer as having a stroke /seizure at about 10pm the other night. I called to let them know I was on my way and they told me they weren't taking patients and to go elsewhere. I tried another "emergency vet" and they told me the same thing. WTH? don't advertise as an emergency vet if you aren't going to help people and their fur babies. read more

The whole staff on Sunday June 19 and Monday June 20, 2022 were wonderful and great to work with. All the staff took great care of our elderly poodle Riley. The response to our arrival with a very sick poodle was timely and helpful. The staff took great care of Riley and answered all the questions we posed to them about him and his care. The staff took their time in working with Riley. The home instructions and meds were very easy to work with and follow. Thank you to every staff member there for all you do for the animals. read more

Our dog ingested rat poison we rushed her to Cary town Va. Vet Center. We waited outside for over 2 hours before anyone called us!!! They gave us NO HELP at all, it was like they didn't care at all about our family's dog. Lucky we called poison control and they told us to get some Hydrogen Peroxide in her too make her vomit till all of the poison was out of her system. This clinic was useless. I will never take my dog to them again. I want to give them no stars but it wont let me, so they get 1 star. read more