Drop my phone cracked the screen went to get it fixed. First one in the door and to be get the help…read moreI needed after spending time with Arlan all my questions were answered, great customer service . He was polite and helpful . This location quickly became busy really fast. A small couch and a few high tops with chairs for waiting guest. The store was clean and well lit , a good selection of phones and accessories for them along the wall . Come to this location and get the best deals on your favorite iPhones.

By far one of the slowest customer service store I ever came across. Just to return equipments you…read moregotta wait at least an hour!! The guy working (they only have 1 employee working btw) is completely rude, slow, and sarcastic. One of the many reasons why I cut off being a spectrum customer

Experience was nothing short of dreadful. The store is understaffed. The staff that is available is…read moreundertrained and largely incompetent. The manager (Brian) is dishonest, manipulative and decidedly unhelpful once he books a sale. Prepare to be misled, and to wait, wait, wait. Made the mistake of going to the store based on the premise I would receive better service than over the phone, this was a terrible mistake. Frankly, the manager should be charged with fraud. Without a doubt, the worst retail experience I have ever been subjected to in my life. Avoid, avoid, avoid any Russell Cellular Verizon store if you value your sanity and your wallet.

Helped us with an account issue. Went above and beyond even dealing with the corporate customer…read moreservice for us.

walked in at open with my mother to get a new phone. the lady who helped us, who I think was the…read moremanager on duty, was very rude and short spoken. did not smile once. when my mom asked to see the phone she told us to get up and look at them, did not guide us to the displays or offer to help us look at them. Very poor service at this location.

Under the guise of protecting my account, Verizon has designed a system to ask multiple questions,…read moreand keeping people in a hopeless loop, so that they never reach customer service. They simply won't talk to you until you have "authenticated", which they never allow to happen.

I had a phone to be transferred from ATT, and an apple tablet to purchase. They made it easier…read morethan staying with ATT and getting a new person to pay billing with ATT . I spent 4.5 hours with ATT. SPECTRUM took care of me in 15 minutes from start to finish. AND it was cheaper!

The CS phone reps are idiots and pathetically incompetent. I spent three hours over two days with…read morenearly a dozen reps (including TWO hangups) and not one of them was able to do a simple transfer from one room in a facility to another. The tech (5 stars to him) finally had to resolve it by adding a new box to the account, leaving me to return two boxes that couldn't be moved because someone screwed my account up so badly I couldn't get anything done without having to go IN-PERSON to a store. I can't wait until I have to go to the store and watch how badly the store reps screw up. They're lucky they have a monopoly in the area because no sane person would ever put up with this level of nonsense.

So disappointing! I have been a Bright House/Spectrum customer for 16 years. Their prices kept…read moregoing up and I called customer services more than once in search of ways to reduce my charges. They offered minimal options until I called to cancel my subscription. Suddenly, they offered an option that would have given me reason to stay had it been offered before I went shopping for other options. It was too little too late. Spectrum lost a long time customer because they didn't listen.

In line for 45 minutes to swap a remote. 3 employees wandering around with only 1 actually helping…read morecustomers. Online list of people in line now up to 14. Need to find a better provider.

We went to 3 different metro stores and they sent us on a wild goose chase. This store actually…read morefigured out the problem and helped us solve it. The staff were engaging and friendly. If you're in need of help of your metro plan go to this store

From the owner: Switch today & enjoy America's largest 5G network.read more

They take forever, to come to my house and do the installation. They irritated me a tad bit, a lot…read more actually, but the service is really good. All that out weighs the installation process.

From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

Great service...when it works…read more I've had clear wireless internet for quite some time and internet service outages are quite common (almost every week) and can last for days at a time. This is all while I am in great range of a number of service towers in a well developed area of the city. Stay away. Stay far away.

Outstanding service! The turnaround was impressively fast, and the quality exceeded expectations…read more Colors were vibrant and matched the proof perfectly--exact Pantone and shade with no variation. Highly recommend Sir Speedy for holiday cards!

If I could give 10 stars versus 5 I would for the impeccable service provided by Klarissa Estevez…read moreyesterday (6/10/24). I called Sir Speedy, Longwood and had the pleasure of being assisted by her. She went above and beyond, and I am well pleased. If you want quality service, Sir Speedy is the place & Klarissa is the person! (Actually Ms. Angela, and a gentleman I observed carrying a customer's project out, were also quite the professionals!) Have a print project, Sir Speedy is the place to go!