Last week, I visited the Tarpon Springs Ace store to buy Citronella candles because love bugs swamped my front porch daily! Online, the Tarpon store was the nearest location to New Port Richey that had the set of 3 citronella candles in cute little terracotta dishes. Upon arrival, Kim/sales helped me look for the candles, but nothing on the shelf. She even checked her computer and the candles appeared to be in the store, but perhaps another shopper had picked them up. So, I decided to buy a live citronella plant from the garden center. Sally told me it's easy maintenance, water every other week and the plant would be healthy. I was sold! She could tell that I didn't have a green thumb. I had passed right by the citronella plants and then asked her if the store carried them. She gave me the kindest grin. Well, Kim was my checkout person. She really wanted to make things right! Kim offered to call me as soon as the next shipment arrived. What a pleasant surprise! She also recommended that I download the ACE app to receive $10 off of a future purchase. So, I went home and downloaded the app. Guess what! Kim left me a voice message yesterday that the candles had arrived. Today, I drove to Tarpon to pick up my candle set and used my $10 offer towards my purchase! The plant did take care of the bugs on the front porch and now the cutest candles for the back porch. Ace Hardware's customer service is unmatched by any other hardware store! Ace employees have a way of making you feel that your purchase is an important one! read more

Just want to share how upset I am. Long time customer 10 years plus at this tarpon vision ace hardware store. The hurricanes in tarpon destroyed my families home and also my business, and to make matters worse, my wife an d I were displaced to GA where within a week we were in a bad car accident and I broke my neck and she broke her shoulders amond many other lifelong dibilitating chronic issues. Long story short, during the hurricane I took in my back blower to be fixed and due to the hurricane, that unit was destroyed. Since I was in such a bad accident I was laid up in the hospital and also months afterwards I was bed ridden along with my life. Life turned upside down, fast, and everything gone. We just moved back to tarpon in April, I rekindled my business mentality and decided after a long hiatus I would return to this work. I went into ace today and spoke with the gentlemen who took over Johns position after dear John had passed away during corna virus, and well, he pretty much told me there was nothing I could do. To top it off, he then insinuated that I was a lier and categorized me with another group of "liers" who have come in and "said the same thing as me" Really could have cared less about the blower in reality, even though it should have been at least credited to my account. But after 10 years of purchasing from this store, I could not believe the disrespect. I let the manager know in the front, not to much avail. Still let me walk out totally upset. I made a report with corporate when I originally realized they had my blower after the hurricanes, made a ticket, got a docket number and everything. But I just can not believe the extent I'm having to go in order to get sub standard customer service from a place in which I have revered and spent hard earned dollars with for over 10 years. Totally disrespectful, disrespected, and I cannot just sit and let someone talk badly about my integrity or character. Something needs to be done I have already put a new complaint in with corporate. read more

My favorite place to shop, great customer service. Friendly hometown feeling and they usually have what I need.

Today I had exceptional service from 2 Tarpon Springs Ace employees. Patrick and Neil I want to thank you both for taking the time to work out my plumbing problem. Tub works fantastic. No leaks. Thank you again Debbie read more

This is a great store! They didn't have what I needed in stock but they found one at another store and got it to our store within a couple of hours!!!! I am so impressed! To heck with Lowe's or Home Depot, Ace is my place from now on! read more

OMG I love this hardware store. Patrick has helped me about three times on items said I was trying to fix it. I couldn't figure out. He was so helpful! And all the other gentleman that I've gotten help from have been kind and pat! I'm sorry I do not know their name but everybody is so kind and so wonderful. The girls at the checkout desk are friendly. Everybody says hi to you when you walk in, they're very helpful and I highly recommend them read more

This is an incredible ACE store! The employees are friendly and helpful. It is bright and clean. Hand sanitizing stations are located throughout the store and one is positioned by the front sliding doors. Their inventory is terrific. I found exactly what I needed. I also had a pleasant, quick experience checking out. read more

Vision Ace Hardware - Lots of wide aisles to navigate! - Hardware Stores Near Me - Tarpon Springs, Florida

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Needed keys made, Ace was close by and since they're a local business the choice was easy. The guy behind the key counter was busy re-screening something, but once he saw he had a customer, he put that down and helped us with our house keys. It took literally minutes. We picked out 3 designer keys, ones that people would recognize for our home and he cut them while we waited. Once they were handed to us, we looked through the store. It's a nice store, filled with merchandise, not at all like a Big box hardware. Nice and friendly, but not terribly busy. read more

Large clean store, friendly helpful staff. Nice selection of plants, a step above. Each area we shopped offered a variety of items not available in big box home improvement stores. Prices competitive, several seasonal sale items. Rewards members receive additional discount offers months $5 of $10 off regularly priced items. read more

Love this place-people are awesome selection is great and pricing is fair! Thank you for your help!

I went to Vision ACE to get an 11# propane tank refilled and was charged for 12# because the register operator said there was not a SKU for an 11# fill. I asked the filling operator to weigh the filled tank and even though the tank was sitting on a scale she told me she couldn't weigh it since they no longer fill by weight. When I got home I weighed the tank on a bathroom scale and it didn't even get filled with the 11# I wanted. Tare weight of the tank is 13.3# and the gross weight was 23#. This means I paid for 12# but only received 9.7#. This place rips you off on propane fills. read more

Two stars because it's a local business. Tried for second time to become a customer. Was looking for white gloss paint. Found one and only one unfamiliar brand and asked if there was a color chart. White is not always white and this was labeled designer white. Unhelpful sales guy pointed to myriad samples on display and said I could find a sample of that white there. What??? I should spend hours thumbing thru the rainbow of colors to find it?? Just wanted white. Not puce not magenta. Just white. Then we asked about receptacles. Wanted decora because they're made in USA. Explained we wanted square ones. Made no attempt to help us find them. I think we may have interrupted his chain smoking time. Whatever. Last time we enter that store. UPDATE JUNE 23. So stupid me goes back with spouse because we truly like to stay out of big stores. Needed insecticidal soap. Went back to garden area - had to walk thru main store because gate to garden supplies locked - and looked around waiting hoping fo a salesperson. Nope. So spouse sees a small check out counter in rear shed and a display of the soap. He goes to get it and out of the back comes an obnoxious woman questioning why we were there. Told her we found what we needed and she sarcastically said with a freakin smirk you could find that in main store. I looked at her and the guy she was with and told them I can also find it at Home Depot. Seriously last time we ever go there. It's almost as if they don't want business. read more

Superb customer service, and acknowledgement the moment you walk in the door. Personable and knowledgeable staff. Had everything I was looking for. I prefer to shop local businesses and help keep them in business. Clean store, rewards program and reasonable prices. Always my go-to store. Patrick so friendly when he loads tons of mulch in my small car. All staff very nice. Keep up the good work. read more

Thank u Matt for moving your truck back so we can see our children get on the bus safely from the parking lotmuch appreciated.

Nice group of people working there--they help U as soon as U walk in--they also answer all those questions--they work real hard to keep your business--I'm new to the area & shopped several times in the past 3 weeks read more

Awesome customer service! KUDOS to Maria (manager on duty), Craig (assembled our new Weber grill) & Logan (cashier). We're new permanent residents of Tarpon & will be loyal customers of Ace as a result of this great experience. read more