I called for them to come out to repair my air conditioner. I called twice and left messages with…read moretheir answering service. No one called me back until 9:30a. They wanted it to wait until Monday. It's 100 degrees outside and I have guests in town. According to them, they do not call anyone from 8pm-8am and they are closed on the weekends. If that's true, then they should advertise that. Then, I would have called someone else to begin with. I purchased my air-conditioner from them a few years ago. Also, if someone leaves you a negative review you should do better, not call the customer upset.

The tech originally came out for a noise in the air ducts. He ended up finding an unrelated faulty…read morepart in my furnace that was causing a leak, and required me to turn the furnace off until the replacement. The tech made sure and got the part and installed it that night. He stayed until 6:30pm to see the job through. My 8 1/2 month pregnant wife and I would've had to go without heat that night in freezing temperatures if he did not do such an expedited job. I do not remember his name, but he went way over and beyond in my eyes!

Absolutely incredible experience dealing with Steve at Urgent Air. I gave 5 stars because 6 stars…read morewasn't an option. I have previously had to rely on the large HVAC companies in Tulsa, and my experience was totally dependent on the technician who showed up. I was lucky to find UrgentAir on yelp and only called because the ratings were perfect. I completely understand why he's 5 stars now. Steve diagnosed our issue in about 5 mins. It's hard to find men who know their business like Steve does but when he also goes out of his way to save you money and help...what else could you ask for? Couldn't be better! If you have any doubt about who to call, do yourself a favor and trust Steve!!

Steve Price is very professional. Even though there was some problem with scheduling, he worked us…read morein and stuck to the date that he had given us. He quickly got out furnace running but could not get it to duplicate the fail so he could identify the exact problem. Spent about an hour & twenty minutes and because he couldn't pinpoint problem, he didn't even charge us. There's not many tradesmen like that anymore!!

Words cannot describe the outstanding service and professionalism Edwin provided my family and I…read moreregarding my outside heat pump unit. The air quit blowing cold over a weekend, and after filing a service request with my home warranty service, I'm glad they assigned Oaks heating and air to service my a/c. I filed the request on a Saturday, and they were able to come out Monday afternoon (next business day)... nearly immediately in comparison to other a/c service companies that have taken DAYS to just come out and diagnose (looking at you AirMax and Service Experts). Edwin quickly diagnosed the problem, and showed up the next day with the new part to swap out. The unit worked fine for about a day and half after the replacement of the orginal fault component, but then would not turn on sometime overnight less than 48 hours later. Edwin came the the following evening and found out another part that was on it's last legs and replaced it. it's been about 24hours now since he made the additional repair and my unit cools (and sounds) much better than in the past!!! Important things to note: There was excellent communication with Gary, who called me to schedule the service appointments, notify me when I can expect the technician and get a sense of what was going on with my outside unit before they came out ot look at it. Very professional, friendly and welcoming attitude over the phone. Edwin, the technician was extremely helpful, knowledgable, and professional. Was quick to diagnose the issue. Truly went above and beyond and explained to me how my heat pump worked (I had no idea besides the basics) in details I could understand. He called me well in advance to let me know he was on his way, and sure enough arrived on time as promised. Lastly, He showed up past normal business hours (around 6:00pm) and did not rush when making repairs to my a/c. He was also bilingual (Spanish) which was helpful for me. Most other companies wont allow their techs to work past a certain hour, and if they do they may charge a "on-call" fee and, from previous experience just rush and half way job since they're trying to hurry up and get home. Now, I understand an "emergency" fee (such as a tech coming out during a weekend or holiday), but again, the work performed was just truly exceptional and exemplary. All in all... they set the bar for what other a/c companies need to be like, and NOT just guess, overprice, oversell, and underdeliver with something as critical as air conditioning, especially in the brutal 100 degree Texas heat. Oaks Heating and Air truly are the real deal, and I am glad they were able to rectify everything before the 4th of July weekend. I will only do business with them for my routine maintenance and warranty repairs, as other companies cannot hold a candle and are not on the same level/caliber as these guys!

Professional, worked with us for payment and installation, tidy, educated us on how to properly…read moremaintain our unit.

I got asked today, what company i use for my HVAC needs. With alot of confidence in my answer, i…read moretold them, Air Solutions. I had a young woman do the maintenence for my unit yesterday, and she was outstanding. I think her name is Andrea. I'll have to find out for sure because i would definitely trust her to do more work on my home. Thank you Air Solutions

The work was fine they did on a Wednesday. I called trying to find out where to send a check get an…read moreanswering service this happened three times she said someone would call me back no one ever did Friday 2 day after the work they're outside my home wanting money NO communication

Thursday, 07/23/2026. "Vickery Heat & Air, Inc.", of…read moreClaremore OK. Thank You, Repairman Zack!!! He saved my 38+ year old Seer 10 workhorse outside air conditioner to work a little longer. New fan motor, new capacitor that had been previously changed but believe old motor was wearing it down. Homeowner babied, yearly diligent in keeping it clean. Zack checked that drain plug was cleared, checked air flow efficiency, checked all electrical vibes. We had one additional issue that he was able to clear up. We are hoping to use Vickery again for an upstairs A/C install.

The techs are great and very responsive. They research what is needed and do the job right. The…read moreprices seem to be reasonable in this day and market. I would recommend this company without hesitation or reservation. And they were able to schedule us quickly even though we probably are out of their normal service range. Stellar work

On February 6th, we had our septic tank professionally pumped. Shortly thereafter, our plumbing…read morebecame clogged. On February 11th, we contacted Murray Plumbing and Electric to snake the drain line located between the two bathrooms inside our home. On Friday, February 13th, my husband took time off work to meet your technician, Zac. He explained the issue in detail. Zac proceeded to snake approximately 10 feet into the line, removed some grease, confirmed that everything appeared to be flushing, and then left. The service call lasted approximately 10 minutes. We were charged the $89 service fee plus $195 per hour, totaling $284. Unfortunately, the clog returned almost immediately, leaving one of our bathrooms completely unusable. It is unacceptable to pay $284 for what appears to have been a minimal and incomplete service. I contacted your office and spoke with Jenny through your call center. I clearly expressed my dissatisfaction, explaining that the technician did the bare minimum and failed to thoroughly clear the line. I also stated that I expected a higher standard of service based on your company's reputation and reviews. Jenny assured me that you would send another plumber at no charge to correct the issue. On February 18th, Ozzie and his trainee arrived. Ozzie was professional and informed me that the $89 trip fee would be waived, but we would still be charged $195 for the service. I explained that our funds had already been depleted after paying $457.60 to have our septic tank pumped and an additional $284 for the initial snaking service that did not resolve the problem. Even Ozzie acknowledged that Zac likely only cleared enough grease to temporarily relieve the blockage, which would explain why the clog returned so quickly. Ozzie then connected me with Missy, the manager. At that point, we were informed that the issue was being attributed to the company that pumped our septic tank, despite the clog clearly being located between the two bathrooms inside our home -- not in the septic tank itself. We were then told that because the septic tank is allegedly full again, your company cannot snake the line. This situation is extremely frustrating. We have paid significant amounts of money and still have an unresolved plumbing issue and an unusable bathroom. We expect a proper resolution and accountability for the incomplete service that was initially performed.

OVER PRICED ! 759…read moredollars for moving 2 outlets, took 3hours. service fee doesn't even go towards the job. And no finance available under 1500 which I did not find out till after. Gentleman was nice but had to do a store run and I had to pay for that time he was out shopping. NEVER AGAIN, OVER PRICED !

It was a complicated installation, but all the technicians were very professional. Of all the…read moretechnicians addressing the various troubling symptoms, I'm so very grateful for Josephine Grissom, who finally researched all the symptoms to finally identify and correct the problem just as I was losing all hope of having a fully functional HVAC. I highly recommend Josephine for all good things ProThermal can do to promote her career with the company. Please know that this was not a typical installation, but one with many challenges & unique nuances. I appreciate the whole company's efforts to make this a positive experience for me.

charged me $50 to do an AC Tune up but there was no tune up involved. they were just trying to sell…read moreme an overpriced package to service my existing unit. then I inquired about purchasing a new condensing. They really didn't seem like that was what they wanted. The new unit they sold was 20K or nothing. I said no thank you I'll call someone that doesn't want to gouge me.

Dowd heat and air replaced my 30 year old gas furnace with a heat pump and new gas furnace to add a…read morebackup heating method. Dowd's bid was complete with two alternatives, one with an air handler only and one with a gas furnace backup. The job was complete in a day and the installation was neat and professional. Clean up was good. Of the bids I received Dowd's bid was the most complete. One competitor, bidding the same equipment, was almost double the bid I received from Dowd. So far the system handled both 13° and 95° days in stride. My old system caused variations in the temperature from room to room of +- 5-7° now with this system the variation is around 1°. The gas furnace never turned on during the colder stretch. Very pleased.

We had a unit that was not cooling as well as expected. Dowd's technician cleaned it and assured us…read morethat it was running as well as possible for a +20 year old a/c. The cleaning helped a lot. Pricing was fair.