I feel like we're not dealing with the cream of the crop over here. This place is like a 90's time-warp... very outdated and not kept up. I also thought it was weird that there were SO many random signs posted everywhere... just felt unwelcoming and unprofessional. Staff was on the struggle-bus trying to order contacts and get my HSA card to go through. IDK... maybe it was her first day... I came here b/c they take EyeMed ins. and they're right by my house. Based on my experience, I would not come back and would not recommend this place to a friend... read more

Tried to make an appt for eye exam. They don't answer the phone and you can't leave a message. Called a different store and told them about problem, asked for customer service #. Tried to explain problem to customer service, but she told me she had other customers to see to. I was already upset and she sent my blood pressure sky high. I told her what I expected to hear and she snapped back don't tell her how to do her job. Horrendous experience and I was only trying to make an appointment read more

HORRIBLE Srvice! Went in to get glasses. They over charged me so the lab would not make the glasses. (I had waited over 2 weeks to find this out.) I went back in to pay the correct amount and have the glasses reordered. This was January 24, 2019. Never heard from them. Finally on February 11th I called them to check on the glasses. They told me they called on February 1st and my number wasn't in service. My service has NEVER been shut off EVER! The idiot obviously dialed the wrong number. But the real insult was when the receptionist argued with me and said the my phone wasn't in service on the 1st. Doesn't common sense tell a person to at least dial the number a second time to make sure that they dialed the correct number? I suggest that you only use them if you don't have a problem waiting months to get your glasses!!!! read more

I stopped in to see about putting plain, polarized lenses in my Ray-Bans. The lenses are $62/ pair and add another $62 for polarized. Seems excessive when the RB4340 are $150. read more

My wife and I both went here because it was the closest place that accepted our insurance. Next time I'll drive somewhere else. We each had similar experiences on different days. The front staff was dismissive at best. The optometrist was gruff and short to the point of bordering on being outright mean. We order our frames and lenses online, so we both needed our pupillary distance measured. The staff refused to do pd measurement for my wife (although they didn't give me any trouble about it). This is a simple measurement that they do at the front counter. Their excuse for not doing it for my wife was that they couldn't do it accurately. Funny, since you need to do that every time you order glasses for a customer. It was generally an uncomfortable experience that I hope to never have to repeat. read more

This is NOT the place to go if you are new to glasses. I started my conversation with "This is the first time I've ever had to get glasses" and the woman simply said "Go try on frames." No help with what frames would look best with my face shape, no recommendations for colors, no help at all. When I finally found something I kind of liked she told me I couldn't have them, they were only for people on state aid. After settling on frames that would fit my needs, she filled out the paper work, asking if I wanted bi-focals but never explaining why they would be beneficial so of course I said No. Then she talked me into anti-glare even though the glasses are for reading and computer work. Fortunately I had printed out the charge sheet from my insurance because she overcharged me by over double for the anti-glare and had the nerve to say "Oh, you don't want the GOOD anti-glare?" when I questioned the discrepancy. I did receive the completed glasses very quickly but was disappointed again. A different person handed me the glasses and said "Do they fit?" I put them on and told him these were my first glasses, he needed to tell me if they fit. After being told to shake my head around and if the glasses didn't move, they fit, I realized customer service is truly dead and I left. I could have gotten this kind of service online. I am disappointed that I wasn't a better patient advocate for myself, I should have never spent a dime in this place. read more