If this is your property management company I just want to say I'm sorry and god speed. Invest in some good tools and start YouTubing everything. No one is coming to help and if your property manager responds it may have been the one cold day in hell- a monumental moment. read more

Thank you to VPS! Sterling is a plumbing wizard. On time, friendly, tidy and polite. - ML

I have lived at the H-Street Apartments for almost 3 years. Each year I've had a different property management company, but so far Vision Real Estate (the current management company) is the worst. Not only did these crooks jack-up my lease by 8.3% on renewal, they never answer the phone, and when maintenance requests are made through the online portal they are canceled a few days later with no explanation. The few times I've gotten someone on the phone they are unapologetic and slow to fulfill any measure of positive customer service. read more

Made a bunch of changes to their system amounting to a bunch of hoopes and hurtles to avoid getting hit with extra bills which then resulted in getting hit with a bunch of predatory late fees, absolute shit bussiness read more

JD is an excellent Property manager and Is always quick to respond

Literally the absolute worst experience I have ever had renting. they will wrongfully take as much money from you as possible and have no respect or decency for their tenants. Save yourself the trouble and do not rent through them read more

I am extremely disappointed in this management. I lived in Windsor park apartment complexes and had numerous issues. Our dryer was broken on numerous occasions and it was practically impossible to get ahold of maintenance. Our water was nasty and green mold grew from the toilet. The water smelt like hard boiled eggs so there were definitely pluming issues which we made aware to the management. To add onto that, parking was a NIGHTMARE. I paid for an assigned parking spot and 9 times out of 10 it was taken. When I called the towing company they refused to tow the car because the spot number was too faded. I made management aware of this they made excuses as to why they couldn't come out and repaint it. Most of the time I was stuck parking at illegal places and walking to my apartment alone in the dark. Shonay was my relator and I'm sure she is kind but not a very good person to work with. Would not recommend living anywhere run by this management unless you want your money to go down the drain. read more

I was a prospective renter and I'm very disappointed with how I was treated by Leuri Zibetti. I have been looking for a townhouse in the Orem area and when one was listed in the area we've been looking at, I immediately filled out an application on Sunday. Since it was Sunday, I wanted to be respectful of her office hours, so I sent a text. I received an aggressive text back demanding the weight of my dog, even though I hadn't mentioned a dog in my text. I replied politely, as it is a pet friendly rental and my dog is well within the weight limitation listed on the property listing. She replied back the price was actually $25 higher and that I could call her at my convenience during the week to set up a showing. When I called, she was very rude to me and told me that my application didn't mean anything and since I hadn't actually seen the property, she didn't process my application and already had another tenant. She told me she'd transfer it to another Vision property. However, Vision doesn't have any other properties that will work for our needs, and frankly I would never want to rent through a property management company that treats potential tenants so rudely. I am new to the area from Seattle, but I am a fantastic tenant with glowing references and we are financially capable of renting this property as well; I'm a lawyer and my husband works in college athletics. I'm not sure why we were treated this way, but I hope it's not common practice. I would definitely avoid Vision Real Estate as both a tenant and a property owner. read more

They take your application fee, say it's on hold due to missing information and never answer the phone.

Living in one of their rented homes, we had a leak in our wall and nothing was done about it for 6 months. In fact, nothing has still been done about it. They only made a serious sounding response once legal action was threatened, which we pursued after having a wet carpet for three full weeks. Even then, nothing actually was done despite promises that it would be done by the end of the month of June. (This is being posted in July). We have been waiting for something since that promise, even clearing out the gutters (which is clogged--there are even plants growing in them and is causing the gutter to leak into our basement). This company is ridiculous and does not take care of their tenants or property, to the extent that I would claim that if any owner switches to this company will lose quality tenants. We are definitely NOT staying with vision again. Oh. I made a Yelp account just to give this company this review. read more

If I can give zero, I will give for such an unprofessional staff and management they have. Be careful this company staff. They have no responsibility and treat customer like what you will never ever had the experience like this before. Please read all the reviews. I totally agree because I have just had the experience. read more

I regret that I have to give even 1 star. This company will try to squeeze every penny out of property owners. They have contracts that protect THEM, not the property owners. I worked there for a year and time after time saw how little ownership invests in its employees. Totally cheap! They have a high turnover rate due to employee frustration and customer dissatisfaction. If you own a property to rent out, it is cheaper and easier to hire a real estate contract attorney to execute the lease and save you the headache of trying to figure out why your ledger never balances, why you have to keep putting money into THEIR account. A lot of the employees also say that ownership is so cheap that they make them use their cell phones for after hours "work" they aren't paid on and have to spend half of their time driving around instead of helping prospects or tenants which puts miles, wear and tear, gas costs on the backs of their employees. Beware! read more

If I could give no stars I would, I lived in an apartment managed by vision for four months and during those four months I have experienced some of the most unprofessional from any company. When me and two roommates moved in the property was trashed and took three full days to clean and remove previous tenants property. While cleaning I had to clean urine off of multiple walls of the both restrooms and my closet walls. This should have been taken care of the previous tenants of a professional cleaning company not three college age girls. We had to file numerous requests to get the door code changes and that happened a month after we moved in. We had to file multiple request about our showers leaking and not turning on with no response back. Cheri the person in charge over the whole property would read our text and not reply about important matters. You may ask how do I know this, she has her read receipts on. We had to start legal action against vision in order to get anything taken care of and as a result of that they removed one of the long time tenants with out notice to a different property and are requiring him to move to a different property. My whole experience with vision has been terrible and I would never recommend renting any property through vision! read more

WHO WOULD WANT TO LIVE IN THIS HOLE?????I wish I could give this place a zero star. The place I live in is a dump. When I moved in there was socks, underwear and other personal items left from the last tenants. Vision Real Estate obviously took nothing out of the last tenants deposit for all the damage done. I have only been here 1 month and the oven and microwave have broke, none of the windows lock, neither does the terrace door, the dryer does not dry, and no one has been out to fix any of these things despite the fact there have been work orders in for all of them. They promised to give us a new table and couches which are still not here. Every time I have tried to call vision real estate they send my calls to voicemail and do not call back despite the very nice messages I leave. When I go into the office literally after calling them what do I see? A bunch of workers doing nothing and eating chips at the computer. This place sucks. You would be better off keeping your $600 and live in the gutter outside of Lanai, because you would be happier. read more

My wife and I got to work with Will Linton in accounting and he made us feel super comfortable and was able to answer all of our questions. Definitely a good experience, especially cause we have had really negative experiences in the past with other places we have lived. read more

So helpful and willing to do whatever it takes to make me happy! Cayden Norton was/is so knowledgeable about the real estate world that I typically am lost in. He led the way and was a very bright light in a dark tunnel! Awesome company!awesome employees! read more

I lived in the unit in front of the Provo City temple and our unit was initially managed by Aspen Real Estate. They did an A-okay job. Communication was quick and problems were taken care of. Electrical was fixed within a day and a lot of work was done to improve the unit. After a year living there the management company was switched to VISION REAL ESTATE. THEY ARE TERRIBLE. The electrical blew in the unit next to ours and it knocked out power to the entire Quadplex for TWO ENTIRE WEEKs! We had to threaten legal damages if they didn't get an electrician out for them to do anything. Jeremiah Maughan & Tyler Reese were absolute nightmares. I had to call several times over a period of weeks to get any sort of answer. After the power went out for this period and 6 months of hell the wife and I bought a home and sold our lease. We paid our rent on time every month. We took care of the unit and had no children (no silly damage). Vision forced us out with their poor management abilities. ANY OWNER THAT SWITCHES TO THIS COMPANY WILL LOOSE QUALITY TENANTS. I own two rental properties in South Carolina and Colorado and I WOULD NEVER TRUST MY PROPERTIES IN THEIR HANDS. read more

Jeremiah is great and really works hard for his clients. I would recommend them to anyone that wants a worry free rental experience.

If it were possible to give negative stars I would. The apartment at Lanai was filthy upon moving in. Carpets hadn't been cleaned in years. We contacted Vision Real Estate who said they would send someone to clean. They never did. We complained. They told us they would deduct money from first months rent. They never did. Multiple problems with bathtub and sink drainage. They would never fix it. Just told us to try Draino. It never worked. Other roommates were using illegal drugs which the apartment stunk of constantly. We reported this to our landlord. Nothing was ever done. Finally moved out. Thank goodness to be out of there. They had the audacity to charge a carpet cleaning fee. Also charged $175 for a contact transfer. I have never been charged for a contact transfer before. How this is accredited through BYU housing I don't know. Don't ever rent though Vision Real Estate. Biggest thieves in Provo. read more