What I need is to exchange these glasses for a different pair. If you can do that,fine. If you…read morecan't then you will have lost a customer,permanently!

Had to return multiple times just to get the prescription right…read more They kept giving me way off the prescription and then never updating me when the trials were in. I've never visited an eye place this much in one year

This optometrist works in the Walmart vision care area under the name Best Eye Care. One can…read moreexpect the same diagnostics to be performed as any other optometrist would (intraocular pressure, phoropter, slit lamp exam and retina exam). Wait time was short (15 minutes as I recall) even though I was a new walk-in patient.

Dr. Nguyen immediately found my vision issue after years of different doctors. She got me to the…read morespecialist I needed. I will always be thankful I found her.

I've been calling this office for over a month three times a week trying to get an appointment. No…read moreone will answer the phone. So I've left dozens of messages stating I need an appointment. I've been going to this clinic for years. All of a sudden, they don't answer the phone ever, and I'm forced to leave a message. They have never called me back. I've given up. I'll find a new eye doctor. Avoid this place.

Beware of Double Charges and Poor Service at VisionWorks in Baytown, TX…read more About a month ago, I bought a pair of glasses and sunglasses from VisionWorks in Baytown. After checking my Flexible Spending MasterCard, I realized I had been charged twice for the same transaction, leaving me with a negative balance that I had to repay to my account. When I called VisionWorks, they claimed it didn't happen. Then, mysteriously, one of the transactions disappeared the next day. That issue was resolved, but then I ran into another problem. I received my glasses, which worked fine. However, I couldn't see properly through the sunglasses and needed a refund. All of a sudden, I wasn't able to get the full refund because of some "discount" transaction that no one could explain. Bottom line: Be very careful if you're shopping at this location. Check your receipts and account statements closely. Their customer service is awful, and I can't recommend doing business here after such a frustrating experience.

The employees are awesome & they actually care & go out of their way to help you. To give you the…read morebest deal & quality. I was very impressed & will come back!

Great place to have your eyes checked! Whether you need a medical exam or just an exam for glasses…read moreyou are promptly taken care of by very friendly and accommodating staff. Highly recommended!

I went to the Baytown office this morning. I am a 100% disabled veteran. The VA sent me there…read more Everyone was extremely helpful and polite. After my exam, I was looking at glasses and the tech told me I would have to go to the VA for my glasses. I have mobility problems and is hard for me to get around. I couldn't understand why they would send me for an exam but no glasses. I thanked them and went to my car. While I was trying to get in, the tech said if I would accept lined bifocals, so i accepted their offer. I asked them how much it would cost. They just replied, thank you for your service! I was flabbergasted. I never expected that kind of kindness. I would definitely recommend them with my highest praise. Thank you so much! Micheal Conlin

Dr Arisco was very personable and made me feel at ease. Everyone was really friendly and helpfulread more

All good till one worker was fixing the other one's hair!! Very unprofessional!! Right at the desk…read morefor everyone to see!! Must have a lot of time on their hands !!

Dr. Berce is hands down the best eye Doctor I've ever seen...no pun intended. She is genuine,…read moresweet, kind, a makes you feel like you are very special. I could go on all day about how much I love her

She's a Awesome Doctor very knowledgeable, and super insightful. She cares about what's she's…read moredoing. And she is definitely a well respected person in this small town community.

it's great as far as price goes but customer service and the attitude and warranty should cover…read moremore than 2 frames . anytime I need repair or replacement its difficult to find ones that don't break and the contacts are cheaply made.

0/10 would not recommend. My son walked in to do an eye exam & get glasses, we had a coupon for 2…read morefree pairs of glasses that we got from their booth at a fall festival. Saved the coupon to use for back to school. I handed the receptionist the coupon & before even looking at the date she said it was expired, I said no it's not we checked it before coming. She then finds the expiration date that is actually pretty big (expires in December of 2025). She then takes it her what I assume is her manager, he proceeds to tell me that it's not a coupon for free glasses it's actually just a promotional card to tell you about their 2 for $79.99 deal. I said no it's not, it's a coupon for free glasses. Then I tell him where I got it & more specifically who gave it to me. And that I had used one when I received them late last year or early this year, as they gave out 2 coupons per family. He then says that they'll honor it this time (with attitude) and says it'll be a $10 difference because their prices went up from 2/$79.99 to 2/$89.99 & that anything else I'll have to pay the difference. His tone was giving rude & as though I couldn't afford to pay it because I was trying to use a coupon that THEY gave me. We do the exam, pick our glasses & just stand there waiting for someone to help us checkout. I finally have to walk up to an employee and ask for help. She starts checking me out, tells me my total is $79.99, trying to only honor one pair of glasses with the coupon that clearly says 2 pairs of glasses free. I had to point it out, she called the guy back over to help her override it. I just asked him bluntly if everyone who came in with this coupon was going to receive this kind of drama from their staff, he acted clueless as to what drama I was referring to. All the employees were rude because I wanted to use a coupon that they gave me & I had used before under previous management with absolutely NO issues. I will not be going back here, I'll be back at TSO. Matter of a fact I don't remember them even sizing his face to make sure the frames fit, yea 0/10 do not recommend!

My mother got one eye done, all is good so far. But it's ridiculous at the office. They make appts…read moreto have a full house. But don't care we have to wait 2-3 hours to be seen. I just don't understand, why make appts over lapping each other. No consideration for patients or their caregivers. They call you from the front waiting room to place you in a smaller waiting room in the back. Come on, I wish someone would really consider on doing to better job on time management and scheduling.

I needed to have a cataract surgery in my right eye. I was apprehensive and did a lot of research…read more I had complete eye exams in Pakistan, Canada and with two ophthalmologists in Houston, TX. I also went through the cost involved as I wanted upgraded, multifocal lens. I am happy to report that I chose Dr. Abbas. Twenty minutes after surgery I had 20/20 vision in the eye that had lost all vision. Also he charged 1/3rd of what other doctors had demanded. I highly recommend him. He answers all your questions and is highly professional.