I have never written a review but felt compelled to write this one in the hope it will help others…read more Some years ago I developed two spots on my lower left leg. I didn't think much about it and used every ointment imaginable to treat but the spots only got worse. I then resorted to home remedies that included coating the two areas with honey and avocado. None of these treatments helped and both of these areas had now become very painful, inflamed sores that created hole like indentions in my leg. The wounds were now extremely painful 24/7, very swollen, and there was a discoloration of the skin. I didn't know what was wrong, where to go, or who could help me. I can't begin to express how blessed I was to schedule an appointment with Dr. Hayes. Someone was finally able to tell me what was wrong and how he was able to medically treat in order for the wounds to heal. He explained that I had Venous Disease and the wounds were venous ulcers that would never heal without proper medical treatment. Dr. Hayes has performed more than one vein procedure for my chronic venous insufficiency and have all been very successful. I hope this helps others who might be undergoing a similar situation. If you need an excellent vein specialist, please contact Dr. Clint Hayes. Respectfully, Connie Holt

Christian based health care…read more Dr. Hayes is fantastic. (He's a coffee lover, so I have that in common with him) Wait times in waiting room are pretty short, be prepared to wait in the rooms, though. Rooms are cold! Procedure room is cold, too! (FYI they do have heated bed for procedures which is super nice). But your hands and feet will be COLD. ESP. If they do another procedure before yours while you are laying there . Prep is COLD, too! Ahhh warm that up, lovies! Don't worry about the sour face on one of the front office staff people. It's nothing personal. I think they are just focused or something. The nurses are all friendly. (She could smile more, but whatever. She's never rude or anything, so must be a demeanor thing.) They are all down to earth and personable. Fee free to ask questions. They should give out coffee to warm you up in the rooms, maybe music or a television would be useful. ‍ The care was great, so def. would refer!

I was 65 and diabetic when Covid came. My job did not shut down, but most our business did. The…read moreonly was for me to stay safe was to stay home. Bradley, who I had loved up to that point, refused to write a note for me to be off because I was a big risk senior. I left his office that day in tears. In fact I had to sit in the parking lot and cry until I could drive. He didn't care about me or the potential that I could get very sick. (This was before any vaccines came out.) I never went back. I also ended up with breast cancer later that year after using Bio TE hormone replacement therapy that he said was so wonderful. He never mentioned that HRT could cause breast cancer. I might have used it anyway, but I should have been told.

I attempted to establish care with UR Clinic due to its proximity and new facility. I became ill on…read moreMonday and began calling on Tuesday to schedule an appointment. Multiple calls made Tuesday and Wednesday went directly to voicemail without response. I did not receive a return call until Thursday afternoon. When I returned that call, it again went to voicemail. When I left a voicemail on Thursday returning the receptionist's call, I believed the clinic might be experiencing phone system issues and wanted to make them aware. My husband, a new patient, experienced the same issue after calling five times in one day without reaching staff. On Friday, the receptionist returned my call and left a voicemail stating, "your phone also goes to voicemail, and just like you're busy, so are we." This response was concerning given the context of repeated unsuccessful attempts to reach the clinic for medical care. As of Friday, I have not been scheduled for an appointment. Based on this experience, timely access to care and effective communication appear to be limited. I would not recommend this clinic to patients who require prompt medical attention.

I love this office! It's always very clean and also Dr. Justin is a rockstar. He has helped me when…read moreI had back pain and his recommendations to specialists were great too. I had successful surgery thanks to his recommendation. I've been with them since they opened their office here in Sherman and recommend them to all. His office being open on weekends is especially convenient as my working hours make it hard for me to go to the doctor during the week.

Used to be great and I really like Dr. Justin. However the office staff is now unprofessional and…read morerude. in May I had to call three times to get prescriptions actually called in to the right place, I was polite, patient, waited a week between calls to check on it so it was about three weeks before it was resolved. I left a message to ask a question of the doctor and three weeks later still no answer. When I called to cancel an appointment two days in advance and set up an appointment for an injury that required urgent care I was met with short, snappy, unprofessional communication. Clearly Amelia was annoyed to talk with me and yelled at me that she has put in a million pre authorizations for medication prescribed and she refused to do it this time when it was prescribed and she received the request. I let her know I can see I am annoying her and I am good and ended the call. This person called my phone number three times and left a very rude voice mail telling me she would "let Dr. Justin know about this phone call." Hopefully they have recorded monitoring and he can listen to the call and hear how she talks to patients. Also, I can leave a doctor office if they have a terrible office staff if I choose. I shouldn't be harassed by the entitled office staff that refuses to do their job and instead calls me to attempt to scold me twisting the conversation as evident by the voicemail she left. Now 6/26 I got a letter dated 6/15 that they are choosing to drop me as a patient, of course it's received over ten past when it's dated. I highly recommend just staying away unless you enjoy a dumpster fire office.

Dr. Mac has been my Dr for over 15 yrs. We live 60 miles away now and still go to him..read more

Healthcare in this country is such a joke. If you want your medication refilled they MAKE you come…read morein for an office visit just so they can charge you another $100 for every visit. All they want is money. Mind you, health conditions don't just GO AWAY, so of course I need the medication refilled. And they didn't even tell me it would cost anything for the consult. Do better. It's disgusting.

After the Baylor provider made me wait over 2 months, I was able to get a next day appointment with…read moreRick Templeman at the North Texas Family Health & Wellness clinic. I felt comforted to know I had someone I could count on and trust, we talked about adjustments I could make to my routine that would help my symptoms. Bedside manner is good, but expertise is so much better. As an overeducated RN, I look for someone who relies on science, doesn't throw meds at every issue, and who obviously cares about me. I am grateful NOT to have gotten in to see the provider at Baylor Scott & White, because I am so thrilled with the care I received today and know I can look forward to.

Have been seeing Rick for many years and honestly didn't think I could love him and Patti anymore…read morethan we already do. The love, care and special attention they give to their patients is just so very very special. Rick listens to you and goes out of his way to help you no matter how busy he is or how big your need is. Patti also goes above and beyond.... You can feel her smile even on the telephone. When I needed help with my mother in law during her last years with us it was Rick & Patti who became the "Calvary". I just cannot put into words how much they mean to our family. Finding "North Texas Family Health" will be the best choice you've ever made. A++++++

Great service, fast check in, paperwork fast and easy, Nurses were super nice, Dr was straight…read moreforward and explained everything well. Tests done, Xray done and check out was quick. I recommend to all. I will be using them again as needed.

Just want to let all seniors know that they do not take Medicare or any Medicare Advantage plans…read more If you are older go down to the ER at Sherman. They are affiliated with TMC and they will take care of you.

Normal wait in lobby 35 to 40 minutes finally get called by nurse to go weigh and then to room,…read moretake vitals then was told there was five people in front of me and the doctor had a surgery to do first so the wait time in room could be 20 minutes to two hours . I asked why wasn't I told this in waiting room waiting to get called , I got no answer instead I was told that they open at 8am and they are an hour behind as soon as they open the door well I said I would like to know now if it's 20 minutes or two hours now so I can go somewhere else then nurse leaves I sit there another 15 min waiting and then proceeded to front desk and asked did she find out if it was 20 minutes or two hours wait time because I could just go somewhere where else. I just walked out thinking if she knows that they are an hour behind every day when they open at 8am why do u wait until patient is in the the room to tell the about a two hour wait time . This use to be a good urgent care close and convenient with good staff No longer so save urself so time just drive sherman

04/05/24 RE: Jenny ~…read more Went in earlier in the week for my symptoms. By Thursday everything had worsened. My phone call was misdirected on Thursday so I had to call back Friday morning. Jenny was extremely helpful and was able to get a stronger medication called in. I appreciate her helping me in this situation. She is an amazing and extremely efficient. Thank you again Urgent Care and Jenny! #DenisonTexas #GraysonCounty

I have had many procedures done at Baylor Scott and White Surgical! Always got top notch care! They…read morealways explained everything very well from the anesthesiologist coming in to introduce himself to the nurses that will be back with you! I'm deeply sadden they won't be doing Medicare/medicaid anymore

Re: Pam ~ Radiologists…read more Went in for a sonogram. Had the pleasure of meeting Pam the Radiologist. She was very kind, and attentive. I was comfortable during the entire procedure. It was done in a timely manner and I was in and out within a very reasonable amount of time. Thank you Pam and the entire team here. #ShermanTexas #GraysonCounty #04-24-2024