I came to Vision Works for an eye exam and glasses. I have horrible vision and I'm aware that not many glasses will "fit" my prescription. But after I got my prescription the staff was very helpful in helping me pick out my frames. The were very detailed about the type of frames i should get and what I should stay away from. They were very helpful from when I entered to when I left. I don't understand some of these reviews that people have left, because the staff was very professional. They informed me on everything that my insurance would and would not cover. I just picked up my glasses the other day and they have been perfect. I will definitely be going back, and taking my husband and kids with. read more

Very sloppy and poor service. No attention to details whatsoever. I ordered a distance and a reading glasses. When I received them I had problems with both. They told me I need to get used to them before I detailed the problems. With the reading glasses I saw things sharper than I have ever seen in my life. I don't think I was born with that sharp a vision. However, I need to hold things farther than I'd like in order to see them focused AND squares and rectangular shapes appear trapezoid. How can one get used to this when you're in a desktop publishing business? With the distance glasses I was seeing double. I could see the road and signs better without the glasses. The doctor checked the glasses 3 days later and said everything is made according to the specs after checking my eyes again. She acted as though I didn't know what I was talking about when I said I see trapezoid instead of square or rectangular when this this a well documented problem online which I was not aware of until then. I asked if these were truly reading glasses, she said no. They're computer glasses. Here is one example of sloppiness. They're going to remake my distance glasses thinking that the distance between my eyes was measured incorrectly. One of the girls in front office (all optometry students) checked and said the measurement is correct. She thought there was defect in lens (smudge she said) which I could not see. When you are seeing trapezoid or double. Or you can see sharper without the glasses, there is nothing to get used to. These people don't know better than you do. I would not recommend this place to anyone. read more

Holy smokes. I should have read these reviews first. DO NOT GO TO THIS STORE! They are the absolute worst. They up-charge everything. And their customer service is the worst. I tried to call to confirm my appointment 2 hours earlier then my appointment. I pressed the option to speak to a sales person. I was on hold for over 35 minutes, at which point I drove to the store. Someone answered while on the way and I was told that if the store is so busy they can't answer their phones, it goes to corporate. They called the store and got someone IMMEDIATELY. They confirmed my appt and told me the same thing, they were extremely busy. Got to the store less than 4 minutes later. I video recorded as I walked into the store. Not a soul in the store. No ringing phones. Nothing. In the time I was there getting my glasses, I recorded the entire interaction, not ONE phone call. No customers, no phone calls, What the heck kind of a way is that to do business? The manager should be fired, the entire store should be shut down. This is not a successful business but I'll bet they're getting bail out money. Incompetent manager, incompetent store owner. SHUT THIS PLACE DOWN! Unbelievable to cause this much aggravation on people for absolutely no reason other than laziness. read more

Absolutely horrible. The woman helping me was rude, which was strange because I have usually had very friendly people helping me before. She asked me if I wanted an extra procedure done which I told her no, I did not have the money for right now. She did the photo procedure anyway and told me I wouldn't be charged for it unless the doctor saw anything that he didn't like. I told her I wouldn't pay for it even if he did because I COULD NOT AFFORD IT RIGHT NOW. I had made an appointment at 12. It was 12:30 before they even took me in to do any sort of testing. They then made me sit in the waiting area for another 15 minutes before I walked out infuriated. Overall, I would just find a better place to go. It would be one thing if this was the first time this had happened here, but I've had to wait for ridiculous amounts of time previously at this location. read more

Terribly disappointed. I went in for an exam. First ever in my life walking in to an eyeglass store & first ever eye exam. Front desk was really rude when I arrived for my appointment and pointed for me to "go sit over there to wait for Dr." He put me through all the tests and gave me a prescription. I told the Dr. it was my first time ever doing any of this and he talked about his daughter the whole time and rushed me through. When I was done nobody helped me select frames or offered to explain the process to me. I was on my own with a store full of employees. After 2 hours of searching, I picked about 4 or 5 different frames to choose from and was texting pictures to my fiancé and Mom asking which one I should choose. Come to find out after the fact that the employee should have sat down with me and fitted me! Fitted the glasses, asked me questions, etc!!! I knew I should've received more customer service but it now makes sense that I should've had more professional attention. I'm so disappointed that I have glasses I can't see out of (I think the prescription is wrong) I need a second opinion. This was a terrible first experience. read more

This was my first time visiting, I usually shop at America's best. I broke my glasses and don't have a spare, I went in to see if there is anything they can do to repair them. The two ladies upfront seem to be busy with other customers, so they had a man from the back help me. Hefixed and cleaned my glasses. I decided to look at some glasses since these are my only ones, the guy was very helpful with recommendations and directing me to the best frames, until one of the girls were available to tend to me. I have eyemed, they don't take it but the lady went over their sales, and told me I can still submit to my insurance for reimbursement. Sound like I might save a little more. read more

I posted a very similar review on Google maps but I thought it would be a good idea to post here as well. This is from my visit on 08/18/19. The owner has since been in contact with me and I have emailed customer service. I went in for an eye exam and ended up needing glasses. However everyone I interacted with wasn't very friendly and I didn't really know what was going on the entire time because no one told me anything I've never had glasses before so I thought this establishment could help guide me after my eye exam. Granted I should have asked more questions but the ones I did ask just felt like they were dismissed by the staff like I was an annoyance to them. Also they couldn't find my insurance even though according to their website they accept 1000s of insurance plans . I honestly should have just walked away after that and not paid anything but I continued on. I ended up having to pay out of pocket for glasses that I don't feel 100% sure about. No one made me feel confident just confused and annoyed. I don't recommend coming to this location if you want an eye exam/glasses I would go to lenscrafters or and actual optometrists office. read more

Let's just say, you get what you pay for. I have come here a couple times simply because they have had that $19 eye exam. Let's face it, who can beat that? I have insurance but apparently they don't acknowledge that even though they say they accept Blue Cross Blue Shield. The first time I came around a year ago I called to schedule an appointment for the 19 dollar eye exam. The woman I spoke to was friendly and assured me the sale was still ongoing. I made an appointment for TWO DAYS LATER. Get my screening, including the bogus contact fitting with fee (that was not covered under the $19) and they say my total is something extravagant. I said, no I have the coupon for the 19 dollar eye exam. They say, "oh that ended". First of all, no apology. Second of all,I say that I just spoke with someone on the phone two days prior who specifically schedule me for this reason and they said there was nothing they could do. Very unprofessional. Also, when I asked to speak with the manager, the guy said "I am the manager and there is nothing more I can do. That will be - insert total here -" I legitimately would never have come back to this place. I understand sales and how they work, if you can't accommodate it I understand but at least be a little apologetic about it and not nonchalant. I literally did not have the money to pay for this eye exam and you tell me after the fact that I owe you. Unbelievable. Second of all. I recently came back for a contact lense exam for my husband. Not only did we receive poor customer service by people who seemed like they did not want to be there, they told us we would have to come back for the actual fitting since they were "too busy". you literally had one other person in the waiting room. You just didn't want to take the time to do it. I am paying for a service I expect to receive it. You made us leave and come back. What's the point of an appointment for a contact lense exam without the fitting? And then you won't release the prescription without the fitting so I paid money for nothing? You get what you pay for. I will be going to lenscrafters -- I will pay more but will be treated way better. read more

When I called I got great customer service, answered my questions .. Told me if I come in an hour I could be seen for an exam and new frames! I go .. Talk about 180 , I was greeted with a brush of hi , told I would have to wait around to be seen & they (two males at the desk) couldn't even give me a time frame ? Um ok but you said an hour ago I could come in and be seen! I left walked down the mall to lenscrafters .. whom did take care of me right away! read more

I came back at least 5x on my new pair prescription glasses to get an adjustment. The staff are not that friendly.I asked for 1 tissue to clean my glasses since they are out of disposable unbelievable they won't even give me 1 tissue. You guys are so stingy. I was gonna refer u guys but not anymore. I was gonna have my other pair of glasses for a new lense. Nope iam not coming back here.For 1 lousy tissue that you didn't give me u lost a customer & a future ones. read more

We thought we would try VisionWorks since our ForEyes was closed today.This place was HORRIBLE! They ran a "bait and switch" ad for two pairs of glasses for $99, and eye exam for $42. My husband went in today, chose two pair from this price range, and when he was checking out, the store manager gave him the TRUE total which came out to be $490, WITHOUT the exam! The manager said the ad did NOT honor the plastic lenses, but we have the paper ad from the Sunday paper saying YES IT DOES..And, they also charged an additional $12 for the eye exam saying it was for a "field depth perception" that was not an additional charge at ForEyes! We've NEVER been charged an additional fee anywhere else. When this was brought up to the manager, he argued and would not adjust anything, so clearly, this is a SCAM!! We had a much better experience at ForEyes and will go back to them and stay there! We would warn anyone considering VisionWorks to run the other way! Shame on them for treating customers in this way! read more