It's no wonder that they are down to 1 store in Columbus. Worst eyeglass place in town. Terrible customer service. And apparently the doctor is only in 3 days a week and no one could give me a copy of my prescription. Bought 4 pairs in April. One frame already broke at the temple, not a missing screw ... can't get a replacement part because it's their in-house frame company. And can't get repaired. First pair of glasses I've EVER had to throw away (40+ years of various glasses). Also 2 pairs of lenses aren't fitted into the frame correctly... just waiting for them to come out. Hope they'll last at least a year more read more

I found the staff to be polite in both my visit and my sons'. They did not try to up sell me on any extras, however I wanted all the extras! My insurance is supposed to cover everything from vision works minus a co-pay and the test. However when I dug deep into my plan it doesn't cover everything if you have eyesight as terrible as mine! I have a couple of gripes yes, first being they told my son he has scarring on his eyes but the eye doctor was busy with another patient and couldn't answer any questions we had, they said they would get the information and call us with it. Never got that call, will find out in about a year I guess. I have a strong prescription, +5.25 and +5.50 (legally blind in my right eye no matter the prescription and yes she did humor me by writing a prescription for this eye instead of a filler lens) I hadn't seen an eye doctor in many many years and had been wearing +4.00 readers but they just weren't helping that well anymore... I do see much better than before, but still can't read license plates on cars in the next lane.. Still have to be closer to billboards to read them, even with bi-focals reading fine print is practically impossible! read more

BLUF, go somewhere else. I went in for a routine vision exam. When I called them to make an appointment, I specifically told the person I only need a regular exam for glasses (my insurance would cover this.) When I was there, I happened to be wearing my contact lenses; and they ran me through a bunch of tests without telling me and gave me a contact lens fitting. The receptionist ended up charging me $120 for a bunch of stuff that weren't covered by my insurance. Maybe tell your customers what they're getting into before running them through the tests? Although the optometrist was a very nice, I won't ever be coming back here. read more

I would not recommend visiting this Visionworks location. I appreciate nice and friendly customer service representatives, however, they refused to listen to my concerns and requests. My mother and I went in for 1 pair of glasses each and expected everything to be covered by our insurance like our glasses usually are. It was recommend that we get two pairs each, but in the end we decided that it would be too expensive. After deciding on one pair only, a nice woman calculated the costs of my glasses and insisted that I add on special shiny HD lenses with special UV protection and fancy coating. It was much too expensive and as I mentioned, I did NOT want to pay anything out of pocket. I expressed this to her many times. I had her remove the fancy features and I still ended up paying about $100 out of pocket. I asked the woman about 3 or 4 times what I was paying extra for and she couldn't give me a straight answer. She made it seem as though all I was paying for were my frames and regular lenses. I didn't want to stay and argue because I was irritated and I thought that maybe my insurance coverage had changed and I needed to call them. I contacted my insurance company multiple times and confirmed that my glasses should have been completely covered. It turns out that the woman who calculated my costs kept on some kind of UV radiation protection on my lenses even though I asked that she remove anything extra. The optometrist at this location also charged my mother and I a copay, but he was very nice after discovering that our insurance covered it and promptly refunded us. I went to pick my glasses up and when I received them, I couldn't see properly through them. The lenses were completely screwed up. I ended up getting a refund and plan on going to another location. I would like to mention that my mother also ended up paying about $100 out of pocket for her glasses. She says that her prescription is not good either. read more

My daughter and I had a great experience at the Easton Visonworks. Dr. Mike Mendoza and the staff were exceptionally welcoming and attentive. I highly recommend the establishment. read more

Very friendly staff and doctor, clean facility, great selection and prices- overall great value for the price!

I was at your Easton location today I the ladies were so wonderful and helpful every step of the way from eye exam to helping my son pick out the right frames for his new glasses. They were just so wonderful. I thank these ladies are so great and wonderful for what they did to help my son out. Thanks again for a great experience at this location. I will be going back their in 2 weeks for my exam and new glasses. Again these ladies do a wonderful job. Thanks again Alvin Parker I give this place a 5 Star in my book I wish I could give more. read more

Great service! Everyone in the office was kind and helpful. While waiting for my appointment, they engaged in pleasant conversation with me. Dr. Shah answered all of my questions and explained things well like why she chose a particular contact brand, etc. She offered to have me come back and she'd refit me for contacts at my convenience if I was unhappy with them after using my trial pack, but they worked great for me! My husband visited to get new glasses and all of the ladies in the office helped him pick out a great pair that look fantastic on him. We both left with copies of our prescriptions so I could order our contacts and glasses from somewhere online if I wanted. read more

Over the last several years I have purchased three pairs of glasses from Visionworks in Gahanna Ohio. In short, everything has been great. The prescriptions for all the glasses have been made perfectly, all the glasses fit very comfortably, the prices are fair and the entire staff is knowledgeable and exceptionally polite and courteous. My family and I only go to Visionworks for glasses. read more

They are horrible. My glasses broke in five months. They were rude when I went in to have them fix or replace. They weren't fixable, and said the only way to get them replaced was if I had gotten insurance. I did not drop or treat them hard. I have been wearing glasses for 25 years. This is the only pair that broke. I have progressive bifocals and they are expensive. Also, they try to get you to add features you don't need. read more