Clarkson eyecare is the most unprofessional eyecare provider I've ever dealt with. The billing…read moreperson has no idea of what she is doing. I had services provided more than a year ago and they still haven't figured out how to bill my insurance company. I've called them more than a dozen times only to speak with someone who was a total incompetent & after explaining how to do the billing the idiot continually sends me an invoice & then sends the account out for collection. I've dropped the company & now work with another eyecare provider & recommend that you steer away from this unprofessional, arrogant bunch of idiots. The doctor on staff has no bedside manner & I'm glad not to have to deal with him or his staff ever again.

I had the most negative experience with Jaime Costello of Clarkson Eyecare. I have never received…read moresuch unprofessional and inadequate care in all the years that I have been seeing an eye professional. I was referred to this practice by my husband. He gave the practice a great review. He, however, was seen by John Costello, not Jamie. I am a healthcare provider and have always introduced myself as I enter the patient's room. I had to guess if this was the technician or the provider until I asked who she was. After determining that she was the provider, Jamie launched into monologue (not dialogue) about how I was misdiagnosed by my long-time eye care professional about my dominant eye. She indicated to me that not only was I misdiagnosed, but the contacts that I was wearing were the wrong prescription. I had to stop her monologue and state that I had not experienced any vision problems with my current contact lens prescription. She was insistent that I needed to have the power and dominance changed and proceeded to give me a new pair of contacts. This was after I told her repeatedly that I was there for an annual eye exam, not a contact lens consult. Much against my better judgement, I put the new contacts in. I could not see anything but a blur. I must have stressed this to Jamie many times after putting the newer prescription lens in. My voice was never acknowledged. Jamie said I would have to get used to them and stated further that I shouldn't drive a car for a few days. What kind of professional advice is that?!!!! Jamie then proceeded to state that " I want to dilate your eyes today, but I won't." Again, what professional says that?!!! I indicated that I had hypertension and as a standard, had annual dilatation to exam the vessels in my eyes. It is a standard of care that patients with hypertension have a dilated eye exam annually. Patients are entitled to this standard of care!! In all, the exam took 20 minutes. As a healthcare provider I spend at least 30 minutes with a new patient. The ingredients that were missed with Jamie were failure to perform a comprehensive, quality eye exam for baseline data, failure to obtain a subjective history, dispensing a prescription without clinical indications. I have no recourse but to report Jamie to the Board of Examiners of Ophthalmic Dispensers and Ophthalmic Technicians. Jamie needs to review standard principles of a comprehensive eye exam as well as taking a course in public relations. The frightening part of this is how many times has this inadequate care been going on for. How many times has Jamie dismissed a patient's concerns or not completed a comprehensive eye exam? This represents a huge problem for senior citizens who lack a working knowledge of the standards of eye care. I was then verbally humiliated because Jamie could not believe that I did not have a pair of glasses. She stated, " I can't believe that you don't own a pair of glasses." I thought to myself, what if I can't afford a pair of glasses? I was then ushered to the front of the office where I was met by Jill. I was pressured into exploring the progressive lens option despite my repeatedly stating that I had tried them in the past and they were not an option for me. At this point all I wanted to do was leave and get home to remove the contacts that Jamie had insisted on giving me. I called the office later that same day and spoke with the practice manager Dana. I relayed my negative experience about the visit to her and requested that I be given a refund since the care was not what I made the appointment for. She offered an appointment with John Costello. I declined this quite out of concern that my eye care needs would be incomplete and not comprehensive. Again, I will be sending an official complaint to the certifying organization for failure to perform a comprehensive/quality eye exam for baseline data, failure to obtain a subjective history, and dispensing a prescription without clinical indications. I strongly urge the public to read this review and find another eye care provider. I needed to give a star rating, I was forced to give a 1 star. I should have been a negative 5 star !

Oh my God! What a horrible experience. But it's New Jersey and you'll have to come to expect this…read morekind of attitude & disrespect. I walked in there to buy a pair of glasses. I was humiliated. They looked at me like I was from a Third World country. It clearly goes to show that no business in the state of New Jersey needs business. They literally hate their customers. I've never seen anything like it before in my life. What a total waste of time driving all the way to this place. Do yourself a favor and find another place. These people will treat you like you're a piece of garbage.

I had to switch to a new eye doctor after relocating. I was excited to try America's best, but it's…read morehonestly America's worst. The problem with this business is that they do not listen to what is wrong or what you need. They treat you like you're an imbecile. I would recommend anywhere else before here. And I've been wearing glasses since I was 10.

Will never ever do business with this company ever again Customer Service stinks. The woman who I…read moredealt with, was very rude and short with me.

Great experience! The doctor spent time really trying to understand what the cause of my irritation…read morewas. He continued to show tremendous care and follow up with me throughout several visits and even after I was feeling better.

Today, I called a facility on behalf of a friend who doesn't speak English. She needed to make an…read moreappointment for her son, who also isn't fluent in English. Both are here legally and pay taxes--her son even works. The phone rang, and a man named "Stu" answered. I explained the situation, letting him know why I was calling and making the appointment for them. The moment he understood what I was saying, his entire demeanor shifted. His tone turned cold and condescending, and he asked, "How are we supposed to understand them then?" His attitude was palpable. He abruptly put me on hold. When he returned, he said there was an opening for next month, but his frustration was evident as he began asking for the boy's information. For some reason, he became flustered and placed me on hold again. This time, I was connected to a woman named Elise, and she was the complete opposite of Stu. Elise was kind, professional, and understanding. She took the information without any issue, wished me a good day, and even thanked me for calling. Her attitude was a breath of fresh air, but it made Stu's behavior stand out even more. I understand that tensions are high right now with the ongoing migration issues. I fully support efforts to secure our borders. However, that doesn't give anyone the right to mistreat others--especially those who are here legally. A simple, polite response like, "I'm sorry, we don't have anyone who speaks her language. Does she have someone who can interpret when she arrives?" would have been sufficient. Instead, Stu seemed determined to create a problem where there didn't need to be one. I can't shake the feeling that his behavior stemmed from a deeper, racial issue. At the very least, it was a blatant lack of respect and professionalism. Next month, we'll be seeing Stu in person. I can only hope the facility addresses his attitude before then. Everyone deserves to be treated with basic human decency--no matter their background.

I've been going to Spare Pair Howell for a good 6 years, maybe more, my family as well. For me,…read moresuffering from retinal and other eye issues, they're the best. Dr Goldberg is an excellent eye doctor: caring, extremely knowledgable, thorough and and keeps in close contact with my retina specialist in terms of any updates, concerns and/or findings. Stewart, as well, is excellent in terms of assisting you with selecting the best frame and lenses for your needs. Further, making sure the lens is cut correctly and that the frames are fitted correctly as well. The staff as well, is always pleasant, helpful, and knowledgable in addressing insurance coverage. Although one usually gets eye glasses every 1-2 years, it's always a great experience. This location may not have the wide selection as Manalapan, however I've always found a frame that perfectly fits my needs and their service is excellent. Highly recommended.

I have purchased glasses here a few times. Recently I went for a repair of said glasses. Most of my…read moretrips into the store I note optical department short staffed. This trip was no different while I waited for the rep to finish up with a customer. After about 15 minutes waiting without being acknowledged I decided to leave & return later as I had other errands in the area. That being said, when I returned the gentlemen was free and was more than happy to make the repair needs, free of charge. The optical department appears to be an add on and not really part of BJs. You can get an eye exam but you would benefit with an appointment. They do have a decent selection of glasses.

My eye exam was very thorough. I also had excellent service picking out frames. The staff was very…read morefriendly and helpful. I will be returning for my next visit and will be recommending this office to others.

Have always been treated very professionally at this establishment. The exam is done with great…read moreefficiency & it is seamless... insurance claims are handled correctly with no effort on your part

I went to this establishment on the recommendation of a specialist, Whereas my situation was a bit…read moremore difficult I was charged a $300 sitting fee for a singular Contact Lens. that was in April I had heard three different stories on why it was not forthcoming until June when I picked it up and it did not work as promised. I had to travel one hour for a new fitting whereas I am blind in one eye was not the easiest thing to do. They could not accommodate me in any of their closer offices as they advertise. I left the lens that does not work with them as I cannot use it. I have been told now that my new Contact Lens which is going to be ghastly looking is ready but only after many phone calls but you can't get through to anyone and three emails and they told me I have to leave my Contact Lens which I did they don't have any communication with each other and they are very unprofessional.

UNETHICAL: BEWARE OF ILLEGAL BILLING AND FAKE DIAGNOSIS. I had a regular, annual eye exam on…read moreDecember 16th. I am not supposed to pay a co-pay on annual exams but I could not finish their electronic paperwork without paying one. I contacted the billing department *that day* to fix the issue: I was wrongfully and forcefully charged a co-pay and I wanted my money back. The billing department told me to wait for the EOB and they will issue the refund. I get my EOB, they billed it as a MEDICAL visit and not ANNUAL. Which means SOMEONE WENT IN AND CHANGED MY REASON FOR VISITING, WHICH IS ****ILLEGAL****. My mother, who has the same insurance and went to the same office and had the exact same exam only a couple of days later, was billed for an ANNUAL. After months of going back and forth and arguing with the billing department, I was told to "call back mid-March." Here we are! I call them today, over THREE MONTHS after my visit, and they tell me that my visit was deemed "medical," because the doctor "diagnosed [me] with dry eyes." THIS IS THE FIRST TIME I AM HEARING THIS. "DRY EYES" WAS NOT MY REASON FOR VISITING. THE DOCTOR DID NOT TELL ME I HAD "DRY EYES," NOR DID SHE PRESCRIBE ANYTHING FOR "DRY EYES." This is a steaming load of B.S! They're literally making up to steal and keep my co-pay and teach me a lesson for complaining and wanting my money back. What they are doing is ILLEGAL and have half a mind to contact a lawyer. *** DO NOT GO HERE ***