I came in to look at frames and glasses. I always forget about these other stores that are here as…read moreI'm used to walking past them when I come to the UPS store to pick up my mail. They have quite a good selection. They have frames from Ray Ban, Tory Burch, other high-end brands, and several off-brand frames. I found a pair I liked that were wire frames (which I'm leaning more towards these days). Several of the expensive brands are locked. so you'll have to ask for assistance. I was pressed for time but will definitely be back, as I've spotted a pair I like. I was greeted when I entered and was told to let them know if I needed assistance. It was a quick exchange, but appreciate the greeting.

This is the eye doctor that I usually go to. The staff is very kind and professional. I went in for…read morean annual eye exam and I was seen on time by Dr. Buchanan. She was very knowledgeable and thoroughly explained everything to me. The exam was relatively fast. They have a wide selection of frames and a promotion where if you get a year of contact lenses, you get a free pair of sunglasses. However, there was not much variety in the sunglasses. The only reason I'm giving it four stars is because after my exam, they tried to charge me the full price without my insurance. I don't think it was on purpose, but it was a little concerning to me that they were not aware that my insurance fully covers my exam. It turns out that they were giving me a brand of contact lenses that were not covered by my insurance. I would highly suggest you look at your insurance coverage prior to having your exam here. In the end, however, they did fix the mistake.

Called to ask for an update on my glasses, a man answered and he was giving attitude when I asked…read morehim to repeat hisself when he took me off hold. I genuinely couldn't hear and when I asked additional questions there was no help, it was "like I said your glasses aren't in" which he said verbatim. Rude and distasteful & not helpful.

Very strange tele-optometry experience. The optometry tech did all the machines and exams without…read moreintroducing herself, explaining what each machine is testing, explaining how to position myself or what to hold onto or what to look for in each machine, or explaining that the optometrist is going to be virtually telling her what to do. Things were not adjusted well so I could tell my prescription was going to be off based on how careless the tech was. The virtual optometrist was very impersonal and rushing through things, I could barely hear her through the glitched audio and the video was severely lagging. Overall, I don't think "techs" should be performing the tasks of a licensed doctor. The training seems to be very off.

Decent eyeglasses store with great staff members/optometrists. Unfortunately messed up my order and…read morehave to re-order one pair of frames I paid for. ( sucks! ). It's relatively close to the Owings Mills subway station, which is nice.

always excellent service, Dr. Jill is amazing. All the staff is knowledgeable and very helpful, the…read moreophthalmologist is very explaining and understanding. I even stopped by to say hello when I don't have appointments. I highly recommend this business.

Customer Since 2015:…read more 4/25/22: I, at one time really liked this business for my glasses. After seeing another optical specialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician. I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie. After more though about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined. Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'. I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'. 5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office. Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her. My biggest concern is 2 things: 1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office. 2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer. AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22.

4/25/22: I at one time really liked this business for my glasses. After seeing another optical…read morespecialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician. I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie. After more thought about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined. Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'. I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'. On 5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office. Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her. My biggest concern is 2 things: 1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office. 2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer. AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22.

Buying glasses here is a very streamlined and efficient process. There are two full walls of…read moreglasses to try on, with prices clearly listed (all between about $100-$200). Once you make your selection, ordering with a salesperson is very easy and fast. They even take insurance, which I was not expecting. We walked away with two pairs of great glasses for less than $300. This is more expensive than a purely online retailer, but the frames are way better quality.

I had such a great experience in the store, they have an amazing selection…read more Annette was really helpful and had amazing service skills. She made my first experience at a Warby Parker store feel very welcoming, and I will definitely be coming back here because of her!

I made a new patient appointment to have a stye treated, and I was scheduled with Dr. Le. This was…read moremy first experience with a stye, never having one before. Well, Dr. Le was rude, condescending, arrogant and insulting. She repeated herself over and over and spoke to me like I was a child she was 100% annoyed with. Dr. Le was rude, condescending, arrogant and insulting. See how I repeated that Dr. Le? I regret going to them in a time of need and will never return. She gave me the prescriptions I needed, but that is her ethical duty. Her bedside manner is horrible. For all of your eye care needs, go elsewhere. Oh, and I browsed the frames while I waited to be seen - wow, the markups were insane. One more time just for Dr. Le...Dr. Le was rude, condescending, arrogant and insulting.

Their lab lost my prescription and they kept me waiting over a month without any follow up. They…read morerefunded my $$ without a hassle.

They were kind to my disabled friend for whom I work, and that's worth more than the price of the…read moreglasses!

The nicest people . The service was excellent. I highly recommend them.Everyone was really…read morecurtious. The selection of frames was large and affou

I brought in my eyeglasses for repair, and I was truly impressed by the professionalism,…read moreefficiency, and attention to detail demonstrated by your team. From the moment I arrived, I was greeted courteously and treated with genuine concern for resolving my issue. The repair was completed quickly and with excellent craftsmanship--my glasses now fit comfortably and function as well as (if not better than) when they were new. They value customer satisfaction.

I just want to give a HUGE shoutout to Miss Renee, the owner of @affordableoptics…read more She personally called me to let me know my contacts were ready, and when I explained that I wouldn't get off work until after closing, she asked if I was completely out, which I was. She then asked where I worked and VOLUNTEERED to drop them off to me. When I tell you my heart is FULL . I no longer go to my previous eye doctor due to multiple less-than-favorable experiences, and for this Black woman to go above and beyond for me speaks volumes about her character and confirms that I made the right decision. And let me add... this was my FIRST visit to this place! Customer service, community, and care like this is EVERYTHING.