I have had a mixed experience with LensCrafters. I bought…read moresome new lens and frames and was promised 7 to 10 business day turnaround. The purchase date was March 25 which, as of the date of this review, is almost a month. Today, I went back to the store which is the fourth time to find out where my glasses are. The three previous trips I was told they "are in transit". I also discovered they went to a lab in Mexico which they were encouraged to use. Today, I was informed they were out for delivery and had been shipped the 20th, yesterday. The delivery could be affected by customs. My concerns are: 1- Being told three times previously they were in transit when they had not yet been sent. 2- why wasn't I told they were being assembled in Mexico which could delay arrival? 3- why utilize Mexico when it takes longer especially considering processing through customs? 4- why wasn't the store monitoring the fulfillment instead of my going to the store 4 times and getting false information?

Jazmine did an outstanding job from start to finish. Great communication, very knowledgeable, and…read moreshe made me feel taken care of throughout the process.

I walked in and was immediately greeted, helped, and had a nice conversation. While they didn't…read morehave a coffee bar, it wasn't a deal breaker as I could just walk into the mall if I really wanted something. The staff were friendly and helpful. I was most impressed with Dr. Lee's accuracy and precision when asking me all the right questions, coming up with delightful recommendations I wasn't ahead of and that would have taken me hours to days of personal research to come up with. Genuine *WOW* experience and would absolutely visit again for any services they offered. While I didn't have a full look, the eyewear I did see seemed fashionable enough and would consider reviewing to prescription sunglasses at a future point.

There's a point where I had to move back to GA and establish a trusted staff and Dr. Warstadt and…read morehis team have filled that comfortably since 2015! They work tirelessly within their capacity to provide care and solution to client base, even in these trying times of COVID-19, they have shown they can get the job done! Highly Recommended!!

This office has a staff and doctor of professional, courteous, and friendly individuals. I've been…read morea patient for four years and keep coming back. Thank you for providing excellent care and service. You can schedule appointments on line. They have convenient hours and parking is free.

Dear My Eye Dr Corp, There is nothing to resolve. Your…read moreaggressive sales tactics are baked into the entire process. When the sales person finished calculating my glasses, she looked up and told me not to be alarmed. I am guessing you teach your associates to start high and whittle down features until a price can be agreed upon. Just like the finance guys at a used car dealership. I just don't shop in places like yours.

What can I say about Dr. Kyle Jones. I have been going to him for over 20yrs. I have had the best…read moreexperience everyone I go to see him. The staff is very friendly and knowledgeable. He has a great sense of humor and personality. He is caring and kind. He found a pituitary tumor in my left eye. When I had my surgery, he checked on me and I was so humbled by fact that he wanted to check on me. I now live I Dacula and it's an hour drive. I will take it every time because he is worth dealing with 85 traffic.

The good thing I can say about Georgia Eye Center is they really take a deep look into your…read moreeyes/vision to see if you have any eye diseases/ other issues going on with your eyes & the doctor is very sweet & helpful. The workers are super nice & helpful as well. The bad part is I picked out a pair of glasses and I really liked them when I tried them on and when I finally got them they weren't the same exact ones that I picked out. The glasses were way bigger than the ones I tried on that day and now they don't fit my face they keep falling down and when I told them about it they said in order for me to change my glasses I have to make another appointment & be charged $60 or more if I want to change the frames..

**** DO NOT USE ATLANTA EYE GROUP **** This is the worst customer experience I have ever…read morereceived. No one takes responsibility or accountability, and they do not care about their customers...You are just a number to them. Forget about a return phone call, as they can care less about you. I had a visit in Jan 2025 that required for them to file a claim with my medical insurance. I paid my portion of the co-pay that they stated after my visit. Insurance was to cover the rest. There must have been a mistake on their part, as insurance did not cover what they had determined. Not a big deal, as the visit was only $90 total. I do not have an issue paying the difference if they would only have called about the payment. I even returned later in the year for my annual check-up. Again, there was no mentioned of an unpaid balance. Rather than calling me, they submitted the receivable to a debt collector who added another $30 charge. When I called to inquire about the debt collector, no would return my call or provide a person who would talk to me. That is a great way to treat a long-time customer, right? They said they emailed an invoice, which I probably took as phishing, as I was not familiar with their name. I thought this was Lens Crafters, but now I know they are a different eye group. There are better companies to support, than a company that can care less about you. Don't be a number, be a individual and support a medical practice that cares about you.

My experience was frustrating, unprofessional, and unpleasant. I completed online pre-registration…read moreinfo in advance as requested, but they ignored or disregarded some of the info. I arrived on time but it took more than 30 minutes for the appointment to begin. I asked questions about what was included with the exam and was given erroneous and misleading information. Staff members were unwilling or unable to help resolve issues. It was a very frustrating and unsatisfactory experience, and I will not be returning.

Great customer service - the frame of my old glasses was not fitting properly . Keith adjusted the…read morefit and tightened all of the loose screws and they are so much more comfortable and not crooked any more! I have been buying For Eyes glasses for year and am glad to have this location in my neighborhood.

The eye exam was 2 months ago. I have been trying to get the contact lenses ever since. 2 months! I…read morecalled back for updates on my order. No one ever knew anything to tell me and wouldn't reach back out to me, even when I requested call backs. I even revisited the store in-person. I've also spoken to the manager. Nothing! She said she was familiar with the situation and had planned to reach out to me, but didn't. What?! She said she was busy working at multiple stores. It's crazy for this to be this difficult. I am pretty much begging for service over this 2 month period. Calling and calling. Today, after the umpteenth call, I had to listen to yet another long explanation for why they haven't ordered my contacts and details about the system not doing this or that. I.DO.NOT.CARE. I just want someone to assume responsibility for my contact order and RESOLVE the issue. That can't possibly be too much to ask of an eye glass store. This is beyond poor customer service. I finally got close to receiving help today during a 50 minute phone call, but not yet. I am still holding on as I type this review. I can't recommend this company to anyone. For Eyes makes the vision care process unnecessarily burdensome and difficult.

I use to use an eye care provider who for no explainable reason closed its doors and it forces me…read moreto find a new Eye care provider. I began searching for a private eye care (not a chain) that was close to my house and worried that I wouldn't be able to find one I liked. My search has now ended. This office has a friendly and professional staff, thorough exams with providers that listen and answer all of your questions. If you need an eye doctor that you can have pure confidence in this is your place.

I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

I've been going to Italy Optical for several years now, usually returning every three years for a…read morenew eye exam and updated lenses and frames. One thing I really appreciate is that the staff has remained the same over the years -- they're always warm, professional, and welcoming. After my positive experience, I recommended this place to my parents, and they were very happy with their glasses as well. There are a few things I really like about Italy Optical. First, if you purchase lenses or frames from them, the eye exam fee is waived, which is a great benefit. Second, the quality of their lenses and frames is excellent -- I've worn mine for a long time and they've held up very well. Third, both the eye exam process and the overall service are thorough and attentive. I also noticed that my vision has been much more stable this year, which is reassuring. Although my eyesight isn't perfect, I decided to try a slightly larger frame this time -- it definitely helps balance my smaller eyes and gives me a better overall look. Overall, a consistently great experience!

i came in after my sunglasses broke and they fixed them in less than 2 minutes and I'm good to go!…read morethank you! thank you!

Dr. Teresa Hsu is an outstanding optometrist. I first saw her when she was at the Brookhaven…read moreCostco, and I've followed her to her own practice--and for good reason. Her new location is beautifully designed, modern, and spotless. You can tell a lot of thought went into creating a great patient experience, from the layout to the equipment. The office is easy to get to, with plenty of parking, and the staff is just as welcoming as she is. Dr. Hsu has a fantastic attitude, listens carefully, and really helps you get to the end goal you have in sight--pun intended. She's knowledgeable, patient, and makes the whole experience comfortable. I would HIGHLY recommend her. Go see her once and you'll be telling your friends, too.

I made an appt. a week in advance. I arrived on time and filled out their paper work and waited…read more ...and waited. ...and waited. I'm not claiming that my time is more valuable than anyone else's, but I work at night - so my daylight hours are precious to me- far too precious to be frittered away by a business oblivious to its schedules.

After being having a not so good experience at another place. Took my business here. They were…read morehaving a sale and my daughter got 2 nice pairs of glasses for 1/2 the other store. The lady working there was nice. The only problem was that there was only 1 person working.