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    Visiting Angels

    3.9 (7 reviews)
    Open Open 24 hours

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    2 years ago

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    7 years ago

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    Touching Hearts at Home

    4.5(4 reviews)
    10.8 mi

    Dear Touching Hearts of Brentwood TN, Yesterday, my family…read moregot the greatest news ever. One of our family members was released from the great Craig Wound Center after 10 grueling months of suffering. If it were not for a Touching Hearts Agency's Caregiver, the greatest caregiver ever, WE WOULD NEVER HAVE DISCOVERED THIS LIFE THREATENING ISSUE. No one saw it but her! Not only was she extremely competent, but RELIABLE and reliability IS THE BIGGEST challenge when counting on agencies for caregiving. BUT NOT TOUCHING HEARTS! The scheduler at Touching Hearts is literally an angel among us. Due to in and out of hospital, from Cancer and more, we never knew when a glitch would happen to our schedule; however, we were never afraid to call and inform them. They worked with us daily, sometimes, hour by hour, to try and accommodate us. "That's our job," they would say, as we begged for forgiveness. And their on the front lines staff, who answer the phones, simply MAKE YOUR DAY. Not only with the biggest hello, how are you doing today, but manage somehow to get a lot of giggles in midst of bad trying times. I love Haley, Bryan, and everyone at Touching Hearts. They literally got our family member where he is today, MORE INDEPENDENT! That is their goal. Not to keep you there to make money, but to nurture one back to independence. I recommend them to anyone looking for competence, reliability, while being compassionate. We are still amazed how the thing we dreaded the most, getting reliable care, actually became the easiest, during a very challenging time. They became our family and we still feel that way. I hope they will be there when I need them! At this time of COVID horror, I would only trust Touching Hearts to come into my home knowing that they will do everything possible to protect our family. 5/6/20

    care was ok but there are no clear guidelines as to whether the caregiver is to consume the clients…read morefood or should they bring their own breakfast and lunch food. we found feeding the caregiver not very professional.

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    Touching Hearts at Home
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    Senior Helpers - Dementia Care

    Senior Helpers

    1.0(1 review)
    12.2 mi

    I lost my sweet mother 2 weeks ago while under the care of senior helpers. First - her caregiver -…read moreLiberty - was a sweetheart and was very kind to my mom. I know the experience was hard for her. But this review is about the company and lack of any compassion whatsoever from their leadership and the lack of training they give to their caregivers. Did you know they do it have them trained in basic first aid and CPR? I didn't know this. They will tell you they are non medical. I own a daycare center - we are also non medical however every single teacher is trained in first aid and CPR. Every single person in my family is trained in first aid and CPR. Anyway - I sent a text to their client relations coordinator - Amy Jo - the day after her passing. I heard nothing back for 5 days. I wanted to thank them and give them some feedback that I thought would be helpful so I called their director of operations - Brooke. They put me on hold for quite awhile and came back and said - umm she appears to be in a meeting and will call you as soon as she's out. It's 8 am. I get a call from Amy Jo at 9 asking why I want to speak to Brooke and wanting me to just tell her so she can pass along the info. I said thank you but that I would just wait for Brooke. (Amy Jo never gave me her condolences or even mentioned my mother's passing) I called back at 11 and put on hold and again - Brooke is in a meeting she will call you back. I call back at 3:45 and new person answers and I ask for Brooke and they tell me yes please hold but ask who's calling. When I say my name the tone changes and puts me on hold. Come back - yep - you guessed it - Brookes in a meeting and will call me back. I said - wow, that's one long meeting. This was met with nervous laughter. Brooke calls me back about 15 minutes later. She sounds very nervous and proceeds to give excuses why she's not called me back. Tells me she's off site at meetings. Which is odd since every person who answered the phone told me she was in the office. She wants to know why I am calling and I asked if she knew about what had happened and she says - your mother's passing? I said yes and she says - well first - we are sorry for your loss. First? Pretty sure first was avoiding me , second was excuses and this happened 5 days ago and you knew and you as the director of operations did not reach out. I didn't say that tho I just said thank you. I thanked her for Liberty's kindness and asked if they trained their caregivers in basic first aid and CPR? She said - no we are non medical. I suggested they add that to their basic training. I also told her that I had never heard from any of them and she said how unusual that was. Later she called my sister and said this was the first time they'd ever lost a client. And claimed they never got my text. However in the next breath was told it "slipped their mind" to reach out. You're called senior helpers. Seniors - and you don't think it's wise to be trained in basic first aid and CPR or have any protocol for emergencies. Fortunately for us I called my workers when I got the call from Liberty and they were there to start CPR in 4 minutes from my mom's collapse. We have cameras in the house - during those 4 minutes their caregiver stood with her hands in her pockets - . My employees quick action gave us the chance to tell my mom goodbye before she passed. I just want others to know when using this service - 1. No basic first aid and CPR will be done if your loved one has an emergency - even babysitters (good ones) have this training 2. The complete lack of care and compassion was shocking to me. A simple - sorry for your loss - would have gone a long way. I am very disappointed in their entire organization and hope they do better in the future. Their website says "peace of mind" - I do not agree at all.

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    Home Health Care

    Visiting Angels - homehealthcare - Updated September 2026

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