We used the Silver Spring branch of Specialty Care Services and had nothing but wonderful…read moreexperiences with this organization. Venise helped coordinate all of needs while assuaging all of concerns and our care giver, Yancy, was a gentle, ameliorating soul who was always kind as she was helpful.

After speaking with several other agencies we decided on Specialty Care Services to provide 24/7…read morecare for our 99 year old mother. The certified nursing assistants who were sent were amazingly kind, and Mom quickly bonded with them. Emily, Helena, and Mavis were all excellent caregivers. They did everything we asked of them and more. We are so appreciative of the compassionate, professional care they provided for our mother. We highly recommend this agency to anyone seeking home care for a loved one and would not hesitate to use them again if the need arises. Special thanks to Al, who was fantastic. He's a terrific communicator and was deeply committed to providing empathetic service during a very stressful time in our lives.

We had experience already with Brightview Fallsgrove through my mother-in-law's stay there last…read moreyear. We always felt comfortable with the environment, and the care was so outstanding. Over time, with Brightview's recommendation, my mother-in-law graduated out of Brightview to independent living--a true testament to the level of progress she made and Brightview's priority to put the resident's needs first. So, Brightview was the obvious choice when, after a long hospital stay and rehab, our family faced the challenge of arranging ongoing care for my mother, Dottie. Insurance terminated our coverage for rehab 2 weeks early with 2 days notice, which was terrifying. The sales team, led by Stacey Taylor and supported by her assistant Mark, worked genuine magic and secured us a space. We are forever grateful for their care and dedication. From the start, the Brightview team made a scary transition feel manageable. After the first evaluation period, it became clear that memory care would be necessary. The staff didn't just provide care; they created a comforting routine that helped my mother feel safe and steady every day. What stood out most was the care woven through every role: - Concierge staff who welcomed us with warmth and consistency - Activity coordinators who kept life engaging and meaningful - Day-to-day experienced and long-term hands-on caregivers who treated her with patience and kindness - The wonderful chefs who prepared meals with care and attention to nutrition - The healthcare teams led by Mary Jean McCarthy and Irene George, whose expertise and compassion were pivotal to her improvement - Above all, Kimkitta Cariah-Butler consistently demonstrated professionalism and warmth, making us feel safe and at home every step of the way. We are deeply grateful to everyone who touched my mother's life at Brightview Fallsgrove. Their teamwork and heart made a difficult time not only bearable but significantly better for her--and for us. We would wholeheartedly recommend Brightview to anyone needing quality care for a loved one. If you're evaluating options, Brightview Fallsgrove is a standout choice. Thank you to the entire Brightview Fallsgrove community for the care, patience, and unwavering support.

Our experience at Montcare Potomac was deeply disappointing. My mother was admitted here to recover…read morefrom hip surgery and receive regular PT and OT. While the physical and occupational therapy teams met expectations, every other aspect of her stay fell short of professional standards. The facility lacks clear protocols or any sense of a standard schedule. Our arrival set the tone for the entire stay. No one was available to meet the ambulance, and our family was forced to wander the halls just to find a staff member. Once she was settled, the lack of oversight became even more apparent. Because my mother has dementia and cannot advocate for herself, we remained by her side. We witnessed firsthand as call buttons went ignored. When we finally stepped into the hallway to find assistance, we were often told staff members were at lunch. It feels as though the staff does the bare minimum, especially when they believe no one is watching. Memory care should never be an excuse for providing less than adequate care, yet that is exactly what we witnessed. I am particularly frustrated by what felt like a "bait and switch." I toured the facility beforehand and was shown private rooms on the first floor which are in much better condition. The second floor, where my mother was placed, is a stark contrast--peeling wallpaper, broken furniture handles, and bathrooms that feel unclean. The clinical follow-through was equally poor. Despite having a nutritionist on staff, no one ever consulted us regarding my mother's dietary restrictions. We explicitly instructed the nursing staff not to give her sugary juices to avoid spiking her blood sugar. While they acknowledged the request, they failed to follow through, delivering orange juice with her breakfast the next morning. Had we not been there to intervene, her health would have been at risk. Furthermore, basic administrative tasks were handled poorly. The social worker was asked to order a wheelchair and ordered the wrong size. While I recognize that having family advocates present can add stress to a team, the staff showed no extra concern; if anything, they backed off, seemingly assuming we would handle her care ourselves. Everyone here seems to be passing the buck, ignoring patient health, safety, and comfort. These facilities are paid significant sums by Medicare and private insurance, yet Montcare is not delivering on its promise of quality care. We have moved my mother out of this facility to ensure her safety.

MontCare Potomac:…read more We were very dissatisfied with this facility. My mother was placed here for about one month in 2024. The furniture was quite old and dilapidated -- think busted drawers and broken handles on cabinets. We worried about our mother's safety as dementia patients were allowed to wander in and out of her room.We were required to direct these dementia patients (thankfully, they were women) out of her room. The nursing station, although nearby, was understaffed and was unable to monitor patient rooms. Our mother contracted COVID-19 at this facility and when we complained to management about the strong likelihood that she got it from dementia patients wandering into her room, our concerns were dismissed outright. We were told that, "it could have been one of the nurses". When we countered that by stating if all nurses were on duty nightly (we came every night/evening), why were there no absences among the nurses? Furthermore, we asked why the facility isn't testing its staff, to which the management replied that it wasn't necessary. The management personnel just reiterated that we had no proof it was from one of the dementia patients. As our mother was elderly, the physical therapist (a young lady more concerned about her Instagram page) was totally disinterested; and in my humble opinion, did not conduct an adequate assessment to determine that my mother wouldnot receive physical therapy. If your loved one is quite elderly or very incapacitated, think twice about this facility. Its good rating does not reflect the reality.

Highly recommend this service. Compassionate, dependable and very trustworthy. They answer your…read morecall/ text promptly and treat your family member like one of their own.

The CNA has been very patient with our difficult family member, and arrives on time. She tries to…read moreengage. We are grateful!

Nicolas Hars, PT, was truly outstanding. I've seen many physical therapists over the years, but I…read morehave never had such a positive and reassuring experience. He is incredibly knowledgeable, calm, patient, and professional. I'm genuinely sad to hear that he is leaving the practice. He will be greatly missed.

I have received the highest level of care at Mt airy Maryland. Staff is wonderful. Steven is super…read morecaring, friendly and strives for his patients to achieve their optimal goals. This is the best and most effective physical therapy I have ever had. I highly recommend it to anyone who wants to get back on the horse. God bless Steven and his entire crew

I cannot say enough wonderful things about Comfort Home Care. A family member became ill suddenly,…read moreand I called them from the hospital on a Friday evening. I heard back from Crystal almost immediately and she could not have been more professional, helpful, and caring. She was careful to get all the information she needed, including what would be most useful for my family member, but was incredibly efficient. We needed home care the next day and she set everything up within a few hours. The following morning the most extraordinary aide came to spend the day with my family member. Professional, kind, and skilled, she went above and beyond to be helpful and was truly a lifesaver. From the moment I called and throughout our entire experience with them, we felt taken care of and cared for. Though my family member is feeling much better now and no longer needs care, we feel so lucky to have their number at hand if and when we should ever need them again. It's really scary when you need this kind of support last minute. They truly are a comfort. Highly recommend.

Worse care company by far, missed vital medication "blood thinners" general manager and client…read moremanager tried to blame me, useless carers, terribly run. AVOID comfort home care