Open and clean store, very quiet with low customer volume (a perk for the customer honestly)…read more Doug was incredibly kind and patient when my husband and I had to go in for some new pillows. He was very helpful and knowledgeable and made the process so pleasant. Would definitely recommend visiting for your pillow/mattress needs. Ask for Doug!

I visited your store today to purchase pillows for my elderly parents. Unfortunately, I had a very…read moredisappointing experience with one of your sales associates, Kingsley. When I arrived, Kingsley was outside the store talking on the phone. He briefly asked what I was looking for, and I explained that I needed pillows suitable for elderly people. Instead of helping me understand the differences between the available options, he repeatedly said, "Extra firm, firm, and soft are all the same. This is what we have." He showed me three different pillow sizes but continued insisting they were all the same, rather than explaining how they differed or helping me choose the most appropriate one. Throughout the interaction, he appeared irritated, impatient, and uninterested in assisting me. As a customer, I wasn't expecting extraordinary service--just basic professionalism and a willingness to answer my questions, especially since I was trying to find the right pillow for my elderly parents. His dismissive attitude made the shopping experience unpleasant and left me feeling that my concerns were not taken seriously. I hope you can address this matter with your staff so that future customers receive the courteous and helpful service they deserve.

I had a five-star experience with Sharon last month. She taught me so much about this industry and…read moretreated me like royalty. Once you try this, you'll never go back.

Hastens is just one of those thing that makes your current life period (If you believe in…read morereincarnation) slightly better, or actually much better. First time I lay down on the bed and the rest is history. I mean there is nothing like the feel of floating like the sensation you get from Hastens. I mean some people say that this is for elite or rich people, but really it is just for everyone. It is where your priority is set in living life. I mean most of us drive cars that cost as much Hastens bed and it is kind of necessity in life. For me I have owned many nice high end cars, things, watch, fashion, cuisine and wine to make our life's little bit more interesting. I have to say this is one of those things that I never regret purchasing. Its so good to own a Hastens bed and Kristofer Eriksson is the man. He knows how to take care of you like a king and he will even text you when he is not working day and night. Being on a Hastens bed is not this is amazing rather I say it just feels different than any other bed. It feels organic like cozy and really you do get the best sleep ever. Its just incredible sensual feeling and upbringing this Hastens bed brings you. You feel good, so you do good and everything in life just seem to sort out better. If you want to change your life for the good, I really do recommend getting and living on Hastens bed. The biggest task for them was to ship this to my home in Hawaii, and I have to say they did a fantastic job. The bed came on time, delivered with white globes. I mean I'm so satisfied. How much better can you be? This is a world class bed with world class purchasing experience. Thank you Hastens Beverly Hills Team!

Great Customer Service…read more I stopped by here a month ago to test out some beds for a relative in another state. William was working that day and was very helpful in helping me find what I needed. I've bought several mattresses before from this company so I have a good idea as to what's involved. I did tell William I was not looking for myself and he didn't care, he was still helpful. He also said I could order from his store if I wanted and he could set up the delivery in the State I wanted. No pressure. So I went through the process and it was done rapidly and easily, including discounts on delivery and the free adjustable electric bed frame. 100 day free return policy. Standard stuff with this company. A few weeks later sadly, the relative passed away before being able to use the bed that had been delivered. I called William and explained the situation and said I'd not be needing it after all. No problem. He arranged for the bed and frame to be picked up and returned and even reduced the standard return fee by 50%. He could easily have stuck by the book, but his gesture was greatly appreciated. I've only had good experiences with this company. They have a great selection of mattresses and deals. None of this FedEx or Amazon delivery of a rolled up mattress you have to deal with on your end. They deliver them intact, do the set up (in the case of the electric frame, well worth it) and remove the old mattresses you don't need anymore. So all that and great customer service, as William's example illustrates, why bother with any other mattress store?

Devin! Thank you so much for your amazing help. I'm dealing with a serious back issue and the right…read moremattress really is crucial in my rehabilitation. Your extra dedicated care and kind attention to detail really helped tremendously. You went above and beyond! This level of customer care is so rare these days and we truly appreciate you very much. You rock

Buying a good mattress is dizzying . Trying it out at SleePare certainly helped my husband and…read moremyself to realize we wanted a different feel to our mattress. What set this experience apart from other stores was the advice we received from Dray. We were very happy when we exited the showroom. But as we are in the real world , a few snafus arose. And Dray handled those issues in a way that was most helpful to the customer, to us. Both he and Kelvin who provides delivery and white glove services did everything each could to right the situation . And they did. It was a relief that Dray understood the anxiety level and made it disappear with quick thinking . Dray is the man . He does not take the customer for granted and remains engaged and follows through til the customer receives the purchase and is satisfied. Kudos to.

My wife had been shopping online and a neighbor said to go to sleepare. We went today and our…read moreconsultant, Setareh, was wonderful. She knew more about mattresses than chat gpt. She was so patient and really terrific. We bought the perfect mattress, Wink. and we got a discount, too.

Highly recommend Nest Bedding and the staff at this store is particularly wonderful to work with…read more The shopping experience was super pleasant and Brooke seemed to genuinely care about getting us into a bed we would be happy with. After sleeping on one of the beds for a couple months, we decided to exchange it for a softer bottle and the store was fantastic about the process. I was shocked at how easy the exchange was and how Brooke and others at the store were completely focused on Learning what we did not like about the bed we bought and getting us onto something we would be happy with. I could not have asked for a better exchange/return experience. Highly recommend!!!

God mother loves this store and nice cute little store off Montana in Santa Monica but…read moreunfortunately staff was less than thrilled to assist us when we walked in and seemed almost reluctant to even approach let alone great us...? But as soon as my god mother asked to purchase a few expensive pillow his mood and attitude completely changed? Love the store didn't really appreciate the staff!

Omg these guys are seriously the nicest and most accommodating mattresses shop in LA. And I've…read moredealt with a LOT bc I have orthopedic issues and spend a lot of time in bed so I not only need a good mattress but I have to replace mine more frequently. I've worked w them a few times now and they are consistently courteous, resourceful and very fair on price and their policies. They are also easy to communicate with and their delivery ppl are super helpful and friendly too. It's rare in this town! I highly recommend and will definitely be back.

This is specifically for the W Pico location! My husband and I stopped by the first time to look…read morefor a new bigger mattress to upgrade our current mattress. Anthony was extremely knowledgeable, transparent, and patient with going through diferent mattress materials, warranty, and even going through the different technicalities on mattress production (eg coiling, tufting, etc) -- we learned a lot and we spent essentially a very helpful hour in the store to help us determine ultimately what we were looking for. We appreciated that the interaction didn't feel pushy/like a hard sales pitch and we left with the plan to look at other store fronts to compare experiences/prices and ultimately came 3 weeks later to put in our order. No weird up charges and he gave us a free gift with the purchase :) if I had to purchase another mattress in the future I'd definitely come back and recommend this place to other people!

No wonder this place has a five-star overall rating…read more I worked with Richard when buying my new mattress, and he was very knowledgeable and accommodating. I accidentally ordered the incorrect mattress size. Instead of charging me full price for the replacement mattress and refunding the money I paid for the original mattress days/weeks later, Richard simply charged me the difference between the two mattresses. The delivery team also hauled the original mattress away after delivering the replacement. I'll be recommending this Mattress Pros to all my friends and family, as well as returning for all my future mattress purchases.

I had a genuinely great experience with Mattress Pros in Culver City. I went in skeptical, as the…read moremattress industry can feel opaque and salesy, but these guys were the opposite. The staff was knowledgeable without being pushy, and they took the time to really explain the differences between options. I ended up purchasing an Aireloom mattress at a very competitive price. Delivery was yesterday and everything went smoothly, right on time and handled professionally. Overall, this is exactly the kind of local business worth supporting. If you're mattress shopping and want a straightforward and low-pressure experience, I'd absolutely recommend Mattress Pros.

This may very well be a good enough retail experience in store but I caution you if you do any…read morecustom work with Paul. Through email, he was direct but not clear, assuming in some ways, that jargon and language familiar to him in the industry ought be familiar to you--not very forgiving and fairly abrupt, in service ultimately to efficiency, I'm sure. However, for us, a tremendous miss on his part as a service provider was ensuring that we got the product that was right for us. We did not end up with that product because he did not ask us the right questions, and we didn't know what we didn't know. Be very careful working with Paul if unless you know exactly what you want. It can be a very costly mistake for you.

Best natural mattress and bedding resource in WeHo/Hollywood! Incredible prices for very…read morehigh-quality natural mattresses, bedding and linens. Bought a beautiful throw, bamboo fabric pillow cases and a nightgown. The owner was kind enough to add some Wool Dryer Balls with our purchase. The Harmony mattress is such a slice of heaven, my friend bought one. No off-gassing or toxic manufacturing chemicals in the store: all natural for real. Recommend!