I was recently shopping around for glasses and had horrible experiences with customer service and/or frame selection. I walked into Visual Eyes and was greeted Mariana, I told her what I was looking for and within 5 mins she had me paired with a pair of glasses that I loved. I've honestly never had such a pleasurable experience shopping for glasses. I highly recommend getting your next pair of glasses from them. read more

Came in for an apt. for contacts and Shaun was amazing! Got me in and out super fast! They have an amazing selection of contacts and glasses. I would recommend this place to anyone looking for great service and a huge selection. They have the best of the best! Make sure you ask for Shaun he's amazing!!! read more

Buyer beware! Upon entering the store for my appointment the receptionist greeted me and then went over my patient financial responsibiliy for the exam and coverage for eyeglasses from my insurance company. All the information they provided me with was incorrect and told me if I did not pay upfront for the visit I would not be seen. I was severely disappointed with their lack of professionalism and demeanor that I escalated to the manager of the store jack. He took over my encounter and initially incorrectly verified my insurance benefits too until I called my insurance company right there in the store and had them tell him the precise coverage without any out of pocket expenses for me the patient. i was finally taken back and examined and the doctor part was fine. I picked out new prescription sunglasses that were promised to me in a timely matter because I was leaving town for 3 months. I was never contacted and never received the glasses because their laboratory filled the prescription incorrectly more than once According to jack the manager. Finally I get a phone call yesterday from one of their underlings telling me my glasses were ready to be picked up I told her that her manager James would overnight ship them to me because of the various mishaps in this transaction. She was very rude to me ,condescending and told me that I was only using them for my annual benefit from my insurance company. Her name is Emmy. My whole patient store encounter was appalling And at this moment I still don't have my glasses. read more

I don't know what happened to this place over the last 3 years but it has become a joke. This was my go to optometrist and point if purchase for new frames I would actually drive 35 mins out of my way to go to this particular location. Last couple of years though it has become progressively worse, from customer service to order placement and just overall organizational business skills. There is probably one competent sales associate in this store the others simply act & look like there disinterested. All I can really say about this place in the end is I'm done with it, my last experience sealed the deal took over a month for them to order me the wrong frames and another week for them to figure out I payed for prescription lenses as well. Like I said idiots, do yourself a favor and don't waste your time this stuck up boca boutique isn't worth your time or your dollars. read more

The location can't be beat, and the staff is super knowledgable. Not only does Dr. Evans bring strong technical expertise, but they have a killer collection of designer eye wear. It's one of the largest collections of fashionable eye wear I have seen in South Florida. The personal attention you receive from the moment you walk in is second to none! read more

The best experience I have ever had a an optimist! Extremely friendly and helpful spent 25 on hold with me to find out about my insurance that changed and what it would cost me. They have a machine that doesn't require my eyes to be dilated and then the doc spent time with me to go over the map of my eyes and show me what he sees. A unique experience and I am happy to recommend them to anyone looking! read more

Amazing experience!!! I will never go anywhere else. Dr Radice is awesome, and the staff is super friendly and thorough and makes sure that you get the best service for your money. I have never seen that before. To top it all , it is the most sophisticated , high class all the way and with latest technology !!!! read more

I highly recommend Visual Eyes. The staff is extremely nice and knowledgeable, and also very helpful. I first selected Visual Eyes due to the wide variety of eyeglass frames, and I am very pleased with my choice. I had one of the employees help me choose the best frames for my face and the frames they suggested couldn't be more perfect! The best choice in frames I've made, thanks to the honest and helpful staff. I recommend Visual Eyes to everyone I know! read more

I love this place. From the state of the art equipment that Dr. Evans uses to diagnose eye condition to the Opticians and having the best collection of eyewear and sunglasses around, this place is the best. You'll want to wear glasses after your visit here. Having worked in the ophthalmic business all over the country we are lucky to have such a resource in our community! read more

The best eye doctor I have ever met! Customer service is amazing and very personal! Glasses are ready in less than a day for most complicated glasses) I ve been here twice: first for my mom and now for myself, and both times loved it! read more

The staff at Visual Eyes is simply the best! They are very knowledgeable and are always eager to help. They also have the best glasses and sunglasses selection in town. I highly recommend going there for your eyewear. read more

We have been patients at Visual Eyes for almost 20 years. When Evans took over and updated the office we were blown away. Kirsten, Ty, Marietta, Kevin, Dr Radice & the whole staff treat us like family. They're always professional and extremely helpful. We love the selection of frames as well for any budget. I refer all of my coworkers and friends. read more

Outstanding service here! I went in for an eye exam. The staff was both friendly and knowledgeable (a rarity in Boca, where everyone seems to be so standoffish). Not only was I treated in a very friendly manner but I received the perfect prescription. My vision is much improved. read more

Ask for Ty and get excited about wearing glasses! You will not be disappointed! He will quickly select the perfect pair of frames for you based on your face shape. He and the rest of the staff are extremely knowledgeable. The selection at the store is unique and beautiful. My prescription is very high and usually takes 2 weeks for my lenses to be made. Visual Eyes made my lenses in 2 days!!! I left with 2 amazing pairs of glasses all within my budget within one week. Awesome experience!!! read more

I recommend Visual Eyes to all my friends. I have been coming here for many years and its nice to see familiar friendly faces. Customer service is always amazing and the Dr's are the best! I have order many frames over the year and I have never had a bad experience! A+++++ read more

Knowleable , thoughtful. , precise ! Great selection eyewear and the eye exam equipment is top of the line along with my examiner. Just because it's in Mizner park you'd think very expensive NO!! Very Competitive with a staff that has surpassed other eye establishments I've been to. Give it a go - I'm glad I did read more

Visual Eyes not only has a great selection of designer frames but unbelievable customer service. The people who work here are experts in eyewear and they are extremely engaged in making sure the frames you pick look great and meet your needs. Shaun is the best eyewear consultant I ever worked with. He really goes above and beyond to make sure his customers are happy. Also, they value customers who give them repeat business- they remember you and value your business !!! Anyone who is tired of the awful service at the big box stores at the mall should go to Visual Eyes and experience the difference in working with people who are knowledgeable and care about their clients. read more

Until today, it had been over three years since I made time to see an eye doctor. My eye sight, to my knowledge, had been stable for a bit over 14 years, but it was the particular care I received at Visual Eyes that made all the difference. As soon as I walked in I felt very welcome, more like a friend than a patient. Dr. Radice was very strategic in her work and has ultimately made me see the world better than ever. I also had help from the lab manager, Shaun. He really took his time with me to pick out the perfect pair of glasses. His knowledge about every brand and style was exciting, making the experience very fun for me. In just a short hour the professionalism shown from both Dr. Radice and Shaun has made all the difference in the world. I will continue to recommend Visual Eyes for their outstanding service, and wonderful staff. read more

The doctors are the best... the customer service by all of the employees is AMAZING! I never have too wait long to get taken back for my appointment. I've ordered two pairs of glasses from them and it's the best prescription I've ever gotten. I would highly recommend Visual Eyes! read more

I have to say that I have been coming to this optometrist for a while now at least 3 to 4 years maybe longer. Prior to that I believe it was owned by someone else. The new optometrist I think is terrific!! He is smart, attentive, and has a ton of information about my eyes. The staff is fabulous as well. Not only do I go there, but my children go there and my ex does too. His experience is similar. Each time I go there I watch them trying to improve their business. I went in yesterday afternoon to get glasses for my daughter who lost hers. I did not want to spend a lot of money, turns out I didn't have to. Her glasses were ready in less than an hour. While I didn't see the optometrist this visit, I did work with one of his staff members who was incredibly patient with both my daughter and myself. Is just an all-around terrific business and terrific staff. read more

had a very bad experience a couple years ago with this vendor and would never recommend. they sent my son home TWICE with incorrect prescription - he literally could not tolerate wearing them for even a few seconds. Although he reported the problem immediately, they encouraged him to "try to get used to them". slight improvement on the second attempt, and they finally got it right on the third attempt. They also got my prescription wrong - instead of the progressive lenses i paid for, they gave me reading glasses. back to the lab they went. the doctors were very nice, seemed very competent, and the staff were actually very nice. However, the staff were utterly incompetent, in my view... it should not be so difficult to obtain a pair of prescription lenses in this day and age. The selection is nice. read more

Our entire family has been getting our annual eye exam and eye glasses at Visual Eyes. It's easy to set up an appointment (Saturday eye exam gets somewhat challenging as doctor does not work all Saturdays), customer service is good, they work with insurance and their selection of frames is good and prices are reasonable. read more

great eye place. they made my life easy. they continually adjust my frames when needed. their customer care and doctors are really good. they will not be the cheapest around, but competitive and worth every penny. read more