Unfortunately, this is a not a reliable option for a spa service. I booked an appointment for a facial and was so excited to have the opportunity to treat myself. Two hours before the appointment, I received a call from the spa saying that they had to cancel it because the service provider was stuck in traffic. I found this to be highly disappointing and unprofessional. If you value actually being able to have the service that you booked performed, I would choose another spa. read more

Wow! NATALIA MELLO gave me the best massage I've ever received! I run and have continual lumps,bumps, tightness in my legs. She worked on stretching them (a version of a Thai massage) then spent most of the session dealing with the tough spots. It was just what I asked for an just what I needed. I'll definitely go back to Natalia! read more

I went for a float spa appointment and was super excited since it was my first time. The woman at the front desk explained everything to me so I felt comfortable. Once I got in the pod though it was really hard to zone out. It sounded like someone was doing dishes or making some kind of loud noise right outside of my room and I could hear someone walking back and forth upstairs. I could hear all this with a white noise machine, ear plugs, and the pod closed. I know they cannot guarantee complete silence but I felt like those noises could be avoided. As soon as I started to relax I would hear another noise that would jolt me back. Also when I left, the woman at the front desk was speaking to someone (looked like another employee or friend maybe with her mask half way down) and I was not acknowledged at all and had to say thank you before she realized I was there. Did not ask how my experience was just said your welcome so I left. read more

Cozy, Relaxing, Wonderful!!! I had an awesome massage with Parker. Left feeling sooooo relaxed. I can't wait to go back. The space was warm, cozy, and quiet. They also do floating, cupping, acupuncture, and more. I would definitely recommend this for yourself and a great friend / family gift! read more

I had a massage with cupping with Kenzie. Oh my goodness! I admit I had been kind of wary beforehand, as I am kind of a wimp when it comes to pressure, and I was worried the cupping might be uncomfortable. I was so wrong. Kenzie was very professional and knowledgeable, explaining that she can customize the pressure with the cups. It was SO relaxing. I absolutely loved having it done on my face. I basically left here a puddle of goo; it was that good! The space is a nice little oasis nestled among the hustle and bustle of Carytown. Very beautiful, very serene, and very conducive to relaxation. I will definitely be back, and I recommend this service to anyone and everyone! read more

Received a gift card from work at Christmas time and just got around to using it this past weekend. I booked a 60 minute deep-tissue massage for my husband with Ashlee. He loved it. He said her pressure was strong enough, that she was thorough, and that the facility itself was so nice, peaceful, and clean. He said He's excited to go back for a float. Thanks, Ashlee! read more

This is my definition of self care. From the moment you enter it feels like the secret garden spa that would be in the garden from the movie. The massage was detailed to my needs and not a one for all. The fact that stones and cupping are included will have me coming back. My massage was professional, emotion releasing, and my body felt so much more flexible. My facial was detailed and informational. The face cupping was beyond amazing. I could feel the drainage. The spa float was clean and relaxing. Visualization and relaxing breathing made the float beneficial. My advise is not to shave right before the salt float. I didn't think that one through. The front desk was welcoming and kind. My experience was beyond amazing. This is much more than your normal massage place and the prices make self care available for the community. The kind human that gave me my massage, I am pretty sure this is their calling. I can't put into words the gift and level of relaxation I was able to obtain. read more

Had a massage here today, and I honestly can't wait to go back. I purchased one of their monthly packages, so luckily I don't have to wait very long! I work a job where I stand on my feet and use my body daily, and Talbott made me feel both relaxed and worked out my aches and pains. The space was cozy, warm and comfortable, and the massage itself was one of the best I have ever had. I think I will also try some of their other services in the future. read more

I booked 2 appointments for Reflexology for myself and a friend for 9/1/19. From making the appointment to leaving the spa was great a experience. Katrina made my appointments. She was very gracious and answered all of my questions. Elise checked us in and again very pleasant, gracious, and made you feel comfortable. Megan was our Reflexologist. She was very professional, friendly, kind, and accommodating. Both my friend and I enjoyed the session and I will definitely come back when I visit Richmond again. Luckily for my friend she lives in Richmond and said she will be back. I can only speak on Reflexology for Vitality Float Spa and I highly recommend it with Megan. Also Amanda checked us out and what can I say customer service goes above and beyond. read more

Kenzie gave me a deep tissue massage (with cupping) to deal with scar tissue from a major surgery. As expected, some of it felt great and some of it hurt, but it's an intense massage. She periodically asked if the pressure was OK. Felt relief and a deep sense of relaxation afterwards (which has continued into the afternoon). Kenzie is very knowledgeable and gave me some tips for self-care at home. Much appreciated. Love the look of the spa, reminiscent of the spas in Bali. They sell vegan body scrubs and other products. Was too wiped out to look at them, but I'll do that next time. read more

This was my first experience with float therapy and I LOVED it! The staff was very kind and the check in process was so simple. The facilities are SO clean and beautiful. I have pretty severe anxiety and saw online that float therapy helps relax anxiety so I was very willing to try it out. I felt incredibly relaxed. Will DEFINITELY be back! Also, the mural on the outside of the building is pretty cool and parking is easy. read more

My face has been angry with me of recent & displaying said anger in the form of heat, redness & irritation so I booked a facial appointment with Summer for her help. My face feels amazing, so hydrated and calm after one hour at her hands. She has a great touch, the extra massage was on point and her product recommendations were perfect. I'm looking forward to seeing her & all the amazing therapists again soon. read more

I truly enjoyed my first floating experience at Vitality. The facilities are very nice, the float room is warm and inviting, and I had no problem relaxing within the first few minutes of my session. Check-in was easy and the staff were very welcoming and nice. I will definitely go back soon! read more

I totally enjoyed my massage. Very relaxing and therapeutic. I had some problem areas and my therapist was sensitive to these areas and was attentive to the details of my goals. Very authentic relaxing atmosphere. Staff friendly and customer service oriented. read more

Amanda was fanominal . I was having the worst day and this massage made me so much better physically and emotionally. She is so kind and attentive to areas that needed more attention. The whole staff is so loving. 10/10 recommend to anyone who just needs a pick me up! read more

Clean and a great experience. Did I mention how affordable this is? Get the massage and float for yourself or a gift for someone. Enjoy

Floating in the pod was a uniquely tranquil experience; to soothe the mind, relax the spine, and take a weight off of the soul. Highly recommend for general wellness and relaxation but also for meditation and paths to enlightenment. read more

Today I got a great massage from Kenzie at Vitality LLC. She used multiple different techniques during the session. My favorite was the massage cupping that felt great. A very nice salon conveniently located in Carytown. Also, I used the YELP deal and paid $75 for a $100 voucher! read more

Stay away from this place!!!! I fell and broke my foot and instead of giving me a two month's refund on my membership they have backed me in to a corner that I will now have to contact my lawyer if I want to resolve this. read more

You have to be certain type of person to really enjoy this. My initial three stars isn't for the location but more so my experience. I really wanted to try something new in order to help me relax but this just wasn't for me. If you enjoy laying in a bathtub for long periods of time definitely try it out. The staff is super friendly and the rooms are super clean/inviting. I ended up shortening my time and they were more than accommodating which added the extra star read more

So I was pretty nervous to float so I chose the float room. It was amazing!!! I was so relaxed. I'm not really a water person but the soak was worth it because I could feel all the places in my back that were tight, which made my massage 10x more effective. Don't let the small size of the masseuse fool you--- she is strong! It was a deep tissue massage so it made a difference for me for weeks. I bought a gift certificate for my mom for Xmas I enjoyed it so much! read more

My first time floating and I am so glad I chose Vitality Float Spa! I made the appointment online and it was very simple! The lady working was extremely knowledgeable, answered all of my questions, greeted me as soon as I came in with a smile and a glass of water! She was very friendly and made me feel comfortable with the process and like my business was appreciated. Loved the decor and the entire floating experience! I will definitly be going back! read more

Ok so they made my first floating experience very comfortable and answered all of my questions prior to the start of my session. I have been back three times now it's always clean and well kept there. All of the staff members are friendly. I would recommend vitality to first time users and also for well experienced floaters as well. read more

I loved everything about my float and massage! Space is extremely clean and has a very calm, relaxing vibe as soon as you walk in. Staff took time to give me run down for the day, explain everything to me, and check in with me between float and massage to see how everything was going and if I needed anything. Massage therapist, Natalie, took time to get to know me, what I needed, and preferences before starting massage. Great day overall and I can't wait to come back! read more

I came to Vitality for the overnight float. My float was in the ROOM. I have been floating for many years and this is the best float tank I have ever experienced. I typically float in silence but the ROOM has a great sound system and one of the listening choices was Pink Floyd's Dark Side of the Moon. The time flew by and at the end it was one of the most unique floats of my life. Vitality is a relaxing and creative float center that I highly recommend. read more

I went to Vitality for the 60 min float + 60 min massage. The float was very relaxing - the room clean & well stocked with essentials. I was very impressed with the massage afterwards - she got into some old hard tissue like no other masseuse had before! I am definitely going to come back and am planning to bring my husband too! read more

This is an incredible spot tucked away just off Cary street, if you've never floated before I promise you it will be wonderful. I will admit I was skeptical at first, but there is such a peace that comes over you when you're floating and there aren't any distractions. The staff are super friendly and walked me through the entire process. read more

Just had a customized massage with Michael, highly recommend him! I've been here a few times over the years and have always been incredibly pleased with my services, staff and overall experience. Such a great place! read more

Wonderful float at Vitality. The staff are always very friendly. The atmosphere is so peaceful and I love the float.

First time floater, and it was amazing! Staff was so friendly and walked us through what to expect. In the tank it took a couple minutes to get used to but left feeling so relaxed and calm. Anyone thinking about trying a float tank should definitely come to Vitality. read more

Taylor is magic! Best massage I have ever had in my life!! She introduced me to cupping and i will never not get it again. Such a wonderful place. read more

Vitality Spa is clean, open, inviting, and revitalizing! It was a great experience, and I plan on being a regular customer. Thank you for creating such a great space and experience, and by offering the spring challenge, at a very reasonable price point. For someone like me who suffers with chronic pain, the magnesium float is a godsend. read more

I had a really great experience at the float spa. It was my first time, and they did a great job answering all of my questions and explaining how everything worked. The float was AMAZING and I will definitely be back! read more

I got a massage from Kenzie last week and added the Medi-Massage Cupping and Massage Cupping with Magnets at her suggestion for a knee issue I've been struggling with for several years. I begin training for my first half marathon next week and really hoped to be feeling better with this issue before beginning the training. If I didn't believe in miracles before the treatment I SURE DO NOW. I felt immediate relief in both knees and at my cross training workouts I am feeling stronger and steadier with all types of lunged and square (which have been near impossible for me in recent months). Cupping was a great compliment to my massage...I HIGHLY recommend Vitality in Carytown! read more

This place is very warm and inviting. They made me feel at home the moment I walked in the door. Great massage and best (first) acupuncture experience. She could feel my trouble spots without me saying a word. I have been a horseback rider most of my life and never have I been able to walk away from a chiropractic or massage without still feeling some discomfort until today. Thank you vitality and Lisa for today read more

I was told about this through a friend and OMG...I love this place. If you ever need a break away from everything, then this is where you need to be to de-stress. This is now my favorite spot! read more

Well first off the fire alarm went off during my float which was very very unsettling I know that it was a fluke but still I feel like I should've been offered some money back or something. Nobody even came and told me that everything was OK because here I am sitting naked in a dark pod not knowing if there's an actual fire or not. Also the room is not soundproof at all I could hear everything that was going on at the front desk, everything that was going on in the hallway outside my door, cars and ambulances outside. It was overall not a very relaxing float and I am definitely looking into visiting some other places for next time. read more

I've been wanting to try "floating" and I'm so glad that I went to Vitality. Kenzie was great about explaining everything and answering all of my questions before and after my float! The atmosphere is very warm and relaxing. I can't wait to go back to do it again. read more

This might be a long review, but I feel the need to write it. My natural doctor told me that I need to be receiving massages AT LEAST twice a month to help me with stress (husband has been deployed in Afghanistan for 2.5 years, and I work part time while raising our 3 year old while he is gone), hormone balance, SLEEP ISSUES, and just to have human touch. I worked with another massage therapist that was associated with the same practice as my ND, and while she was great, I never slept well after the sessions. Everyone was surprised to hear that I never slept well after energy work, and I just figured its because my body was that out of whack...things that were supposed to be relaxing and worked for others were overstimulating to my body. that massage therapist ended up moving, and I was on the hunt to find another one. I really just stumbled upon Vitality and read the reviews (I am a BIG review person), and knew I needed to book with Kenzie. I had one massage with her, and was extremely excited to see she used other things in her sessions other than her hands, like cupping for example. That night I actually SLEPT. slept a straight 6 hrs and according to my sleep tracker, didn't have any movement. It was like I had died and gone to heaven. lol. I have worked with Kenize for over 6 months now, and she is always fast with getting me in when I ask for an appt. Since I live on the Southside, and Kenzie is downtown, I decided to try another massage therapist that is literally 5 min from my house. This massage therapist was great, but again, did not offer anything like Kenzie, and wasn't as tough on me like I need and want. lol. Sleep immediately went downhill again after my month break from Kenzie (when I decided to try someone closer.) Needless to say, I have learned my lesson, and just one massage from Kenize after a one month break, and it kick started my sleep again. This morning I even overslept. that is a NEVER. but in this case, much welcomed and all due to Kenzie's work :) Thanks Kenzie!! read more

The receptionist was awesome. That's all I can say that's positive. I've floated at six different spas, and I know what good looks like. This was the worst. The tanks don't have proper insulation. Even through two sets of silicone plugs in their best tank, you'll hear sound machines, a loud HVAC system that stays on, adjacent activities, thumping walks, and any people who happen to be chatting in reception. The rooms are cramped. The building seems unfinished lending to an unclean atmosphere regardless of how hard one would try to keep it clean. The rooms are cramped, and they give disclosures stating all of their other services and that you'll pay a gratuity if you're not pleasant (all of which should be dealt with differently). I'm sad that there's no better place to float in town. read more