This is my favorite tea spot. I brought my boyfriend here and he loved it as well. He had a few questions and the owner (I think) was extremely helpful and knowledgeable. The price is fair and I love the little tin cans they pack them in! read more

I have yet to have a bad experience with them. They are my go-to for special and flavorful teas. The staff is always extremely knowledgeable, friendly, and ready to help. I can always find exactly what I'm looking for and be introduced to some new goodies. There are always samples to try out and hundreds of teas to choose from as well. The store is rather small and can get crowded at times, but I've never seen it where it's to the point of being crammed or uncomfortable. There is an excellent arrangement of tea pots, tetsubins, infusers, and other accessories to choose from. The prices are reasonable as well. Whether you're a big tea-drinker yourself, are looking for a gift for someone who is, or just bored and want to shop around, I highly recommend this place. read more

A friend took me here to try and cheer me up. I had fun trying a couple different teas and ended up buying earl grey creme and regular Earl Grey. They give you free tins to store your tea in. I also bought a chocolate ganache cookie which was very good. I will definitely be back. Only minus is that the place is kinda small. read more

If you want a friendly and educational tea buying experience, Voila is the place to go! They have a huge selection of so many different teas. Their blends are all delicious and there is always something new to try. The people working there are very friendly. They'll usually give you the discounted tea price (for when you return with your empty tin) for another tea if they don't have a tea in stock. They really do a great job serving customers. They do not allow you to take pictures inside for some weird reason, but I won't get too butt-hurt about that. read more

The staff was very helpful and the teas are amazing! Every time I'm downtown I stop here and try the sampler teas and always end up buying at least one of them, It's that good. read more

I am always looking for a new place to get tea as well as new teas. When I stumbled upon Viola in Frederick on my first trip to Frederick, I was like a kid in a candy shop. There are so many teas to choose from, and they encourage smelling the teas. Everything is separated into sections: green tea in one area black teas in another. So far I have gotten two teas on staff recommendation and I was not disappointed. They know what they are talking about and customers can tell they really enjoy their job. The shops sells more than just tea, they have all kinds of tea paraphernalia even candles. I got a cute tea infuser that is a rubber duckies that floats on top the water and has a holder that looks like water when you take it out. So cute! They also have clear glass teapot for the blooming teas. Basically anything you can think of they have. As a bonus if you return with your tin, you get a discount on the next purchase of that tea! How cool is that? read more

So if you know me, you know I love tea! I'm a tea addict- is there a self help group for this? So when I ran into this little store downtown I was thrilled ( Frederick is moving up, hu?) I was in the shop for over 5 minutes though, and the clerk working didn't even acknowledge my existence even though there was only one other person in the store. I made eye contact a few times, but decided against purchasing anything because the lack of customer service. I'll throw in an extra star just because of the variety of teas..greens, blacks, roobios, etc.. and they had all out to "sample" or smell before purchasing. Sorry Voila, you apparently didn't want my business that day. read more

As I've gotten more into the world of tea, I have become less and less impressed with this store. I liken this store to Teavana - good as a gateway for people to get into tea, but you soon outgrow it. I'll start with some positive things: You get a free tin with your tea purchase. That's cool, since most places you have to buy a certain amount first, or they charge you extra no matter what. They also have the samples of the tea displayed ingeniously in magnetic canisters with see-through lids attached to the walls. The tea prices are not unreasonable for loose tea, and are on par or lower with what I'm used to at other tea shops, both online and physical. They also have a very nice selection of tea accessories, and I bought a very nice in-mug infuser from them that I love. And the staff have always been friendly to me. However, the shop is very small and gets crowded very quickly - on First Saturdays, it's near impossible to get in and navigate without feeling claustrophobic. There is either also a lack of back room storage, or they've filled it up completely because the last time I was in there the space behind the counter was filled up to chest-level with boxes and tins. As for the tea itself, the teas I have bought have been of questionable quality. They have traditional teas, but those are far outnumbered by herbal, fruit, and flavored blends. The tins they store the tea in are huge and I have to wonder sometimes how long the tea sits there, because some of the tea I've bought have tasted like it's been on the shelf too long. When I first found the store, I bought a tin of lapsang souchong - one of my favorite teas and it was hard to find in the area (it's since gotten a bit better). When I brewed it up at home, the tea tasted old. The flavor wasn't as strong as it should have been. I've also bought a number of flavored rooibos blends that have not been as flavorful as I would have liked. I did a bunch of research into those teas, searching google to figure out who their distributor was. I'm reasonably certain that Voila gets at least some of their teas from one of the online distributors that I do not have a very high opinion of, and have found their teas to lack flavor, have strange flavors, or are just stale. I'm a tea fanatic. I have several hundred different teas in my cupboard (at last count, it was close to 300), so it really says something about a tea shop if I don't get the urge to walk in. But I've been disappointed too many times by Voila and take my tea money elsewhere. read more

Awesome place with a wide variety of teas. The place was crazy crowded but yet the sales associates were doing great job off meeting the clientele's need. They also have Free Samples-Yeah!. I would recommend this place over Teavanna as this is local and filled with people who love tea. I am not a tea lover so I will move on and not clog their store. Prices seemed pretty fair for a tea place and it smelled wonderful. read more

This place is pretty awesome. The sales lady explained the different sections of the store/types of tea they carry, then let me play (aka smell EVERYTHING) for awhile. I really like that you can smell everything they offer on your own... so much that I bought lots of it... so far, the teas taste even better than they smelled. So I'm a fan fo sho. & the discount if you bring your used tin back for a refill is also nice :) read more

Lovely little tea shop! They've really got a great selection of teas and cute pots as well. My favorite are the smoky Lapsang blends. Thanks!! read more

A welcome addition to downtown Frederick, Voila is a wonderland of everything tea and tea-related. How many varieties? Must be hundreds, all available for sniffing. Four selections brewed and ready for tasting. VERY reasonable prices, and the owner is smiling and helpful. A perfect place to find something for yourself or for a gift. We'll be back for more! read more

If you love loose leaf tea, this is the place! I'm an herbal tea drinker, and they've got SO many amazing options. I went and stocked up before I move out of the area, because I'm just going to miss this place, and their amazing tea, so much! read more

Next to the curious iguana. This little tea shop is the perfect place to pick up a bit of tea after grabbing a good book. They have an excellent selection of black white and green teas. I've purchased many of these varieties and they are very very strong! Which I love but if you prefer your tea a bit lighter you have been warned! Don't steep these teas for too long. This is also the first place to ever get me to appreciate a fruit tea! It was life changing. I hate hate hate fruity teas. They always taste awful to me. They had some samples of these fruit teas in the front of the shop and I thought no thank you! But one did smell very nice so I tasted it expecting to want to spit it out. Turns out it was delicious! So if you are interested in something without any caffeine I recommend checking this place out! A couple of the reviews proclaim I am a tea purest... I know everything about tea... Eye roll please! This place is awesome. Whether you are a purest as some tea snobs have describe themselves here, or looking for something delicious and warm to wind down your night this is the place to come. Great service and quality read more

Great store, wide selection, great prices. Simple as that! I stopped in one day and was amazed at the selection. They have an abundance of teas as well as mugs, pots, tea pods, etc... Everything you need short of a heating source. read more

Wonderful experience today, a very knowledgable gentleman helped me find a super citrusy Earl Gray, my fav. Then I had them make me a cup with milk, yum. We also picked up an awesome thermos infuser, and a cute little pin. Would totally come here again on my next trip. read more

I LOVE this place even though I'm not a crazy and avid tea drinker. As a singer I value tea when my voice is tired and they have LOTS of options. I really suggest "Warm Your Heart." Speaking of which, they were out of stock and the owner emailed me when it came back! She remembered who I was and where I worked. You also get $1 off when you bring back your reusable tin. read more

I love iced tea and Viola has so many delicious selections of loose tea that it is hard to decide what flavor to purchase. My latest purchase of watermelon is a fabulous drink iced to cool off with during the hot summer in Frederick. A must visit destination for tea lovers. read more

Forget corporate America Teavana for it can't compete with Voila on any level. Literally hundreds of unique high quality, flavorful teas at extremely fair prices. If you are a tea drinker this is a must stop. Try the house black tea. You won't be disappointed. read more

I'm a tea junkie. I love it. And Voila has an excellent selection and awesome flavors. My favorite is the maple taffy. Delicious! But I have tried many of the different flavors and have never been disappointed. I only wish it was closer to my home. I have to make special trips there, but it's worth it. If you are a tea lover, you will be thrilled with this store. Awesome! read more

Of all the tea stores in Frederick, Voila! is by far my favorite. This quaint shop carries over 300 varieties of tea, including black, white, and green teas. The staff is friendly, very knowledgable, and always helpful. As a tea noob, I often ask for recommendations and they have never once steered me in the wrong direction. -Plentiful selection of teas -Extremely helpful and knowledgable staff -Hot and iced tea available daily On a side note, I think a few of my fellow yelpers could benefit from learning to respect the rules of an establishment. Who knew that leaving one star reviews was such a popular form of consolation for the disgruntled yelper? read more

Worst & most unprofessional & inappropriate language with a shopping experience in my life. I had a terrible time with these people. I went in last month on January 21, before leaving on a trip to care for my 92 year elderly mother who has had cancer and asked if they could ship within the U.S. for a fee. The clerks @ the register told me yes, (the one with red hair gave me a, round brown label with their contact info so I could later call in my payment prior to shipping) and I proceeded to select a few teas there with Joanne manually writing down, an actual list, so I could just relay via phone, my Visa card numbers from South Florida within 10 days or so when I got paid. I even gave them the holiday card & mailing address for the package so clearly, my intent was to ship domestically to a U.S. address near Boston, Massachusetts. The owner-manager later informs me she will, not ship, my order (even though they had been previously always paid in full) and totally left me as a customer, in the lurch, for a loved one's gift when I was well over, 1000 miles away, It was not as if I had been informed that, they no longer continue to ship, when I went in there on January 21, 2018. The staff's assurances were, in fact, quite to the contrary. Stay away, if you want a vendor that honors its verbal, offer and acceptance, commitments to you as a consumer. Order loose teas from Amazon.com or swing into David's Tea @ Clarksburg, Maryland's Premium Outlets just off highway I-270 for great & follow-thru and appropriate customer service. I used to think it was good to, shop locally in downtown Frederick. read more

As a person who loves tea, I don't much about tea itself. I know what flavors I enjoy. On that note, I appreciate being able to go into a tea shop and ask a million questions about the teas and not have the employees talk down to me.I've been to other tea shops and was treated poorly for asking questions. Each time I go they usually have 2 or 3 teas prepared for sampling. If you bring your tin back you get a discount, they were out of Smokey Russian Caravan so I was given the discount for the one smokey one I bought. I go about once a month and enjoy every visit. read more

Voila is my most favorite tea shop ever! The staff is amazing! There is always a warm welcome and a selection of tea that far surpasses any other place I have ever visited. I have lived in Frederick all my life and couldn't be happier to have Voila here representing who are are, good people with something amazing to offer. I believe this Hannah person who gave a poor review would be better off visiting another town. She clearly doesn't recognize what a jem of a shop Voila is or how good hearted the women who run this place are. Maybe she should just stay out of Frederick all together. Keep up the amazing job Voila ladies! You are very much appreciated! read more

Great selection of teas, so many! They have organic teas too. The staff is very helpful and the prices are decent.

I went into Viola over the weekend to pick out a Mothers day gift. I myself know nothing about tea and don't drink it. BUT my mom loves it. I went in having no idea what to get her or what she would like. The staff was wonderful!! So helpful and kind, really made the experience great. We ended up choosing three varieties for her and blending her her own mix of teas. I highly recommend going in and checking it out. Even if you are a non-tea drinking novice it was worth the experience alone and it is always nice to give your business to small little shops like Viola! read more

This place is the best. They have an awesome collection of teas (lots and lots of teas!) All of the tea tins are magnetized so you can remove them from the magnetic board, open them, and check them out for yourself. They have brewed tea available to sample and a collection of cute tea pots and accessories. My fiancé and I bought a Peter rabbit themed tea set from here (I really don't know what we intended to do with it but it was adorable). I've been in many times before but I went to get a Mother's Day gift today and the staff was extremely friendly and helpful. If you buy three 2 oz tins they will gift wrap them for you and you can take $1 off your refill if you bring your tins back. Basically if you love tea you'll love this place. It's like Teavana, but better. More reasonable prices and friendlier staff. read more

What a cute tea shop! Friendly and helpful service. I love tea and buy it entirely too often, but I could not leave Voila without buying at least a couple ounces. I just enjoyed a cup of If You Like Piña Colada Rooibos. Delicious! I can't wait to get back to downtown Frederick to get some more tea. read more

Love all the flavors they have -- it is a feast for the senses. Great to be able to get a full-size version of whatever you like since they can prepare it for you there as hot or iced. read more

Always a pleasant experience when I walk through the door of Voila! The ladies on staff are very prompt to greet you, eager to help find the perfect blend that you are looking for and have great knowledge on the teas that they offer. There is also a magnetic wall with small tins of tea that you can pull down and smell before you buy. read more

Glad I stopped in -- took home "Floral Fujian Peach" -- enjoying it right this minute. Friendly and knowledgeable staff.

Small shop. Not bad. In fact, quite good. Just not enough selection to get them to a five. Yet. Very nice staff too.

Excellent variety for teas. Owner is wonderful and will assist with whatever you need. My favorites are the coconut chai and gingersnap cookie. Great taste and no need to use sugar. It's nice to know we have a shop like this is downtown Frederick. read more

Great place to stop in Frederick for some tea! Staff was helpful. Tea prices were average, but what I loved is the fact that they didn't charge extra to put the tea in tins! Other specialty tea stores will charge you $5+ for the tins, or just put it in a paper bag. I'll definitely be back! read more

I love this place! The variety and quality of tea offered here is unreal. Anything you desire! The store has free samples everyday and its a good place to get a hot (or iced) cup on the go! They sell a lot of tea accessories as well such as teacup sets and such. A great Frederick gem. read more

Great place with reasonable prices, lots of variety, and very friendly and helpful staff

Awesome tea store and cafe in downtown Frederick! Great selection of teas and tea accessories and a super friendly staff. Definitely the tea experts to go to when in Fredrick. read more

I have always loved tea but this place made me love it even more! I got a beautiful teapot from there that makes the most amazing tea (It's also beautiful which is a plus) they have such an amazing selection of tea! Drinking some black tea that I got from there right now! Yum! The people that work there were so enthusiastic about tea and they were sweet and honest about their products (they really tried their best to understand which kind of tea I liked rather than just selling me something random for the sake of money) I make tea everyday and I cannot wait to return! I drink tea more than coffee now! Morning, afternoon, and night. Their white tea is really good too! I just love everything about this place and I'm so glad I stopped in there! Love love love!!!! read more

Loved this tea shop. Knowledgeable staff helped me get exactly what I was looking for. I even left with the best tasting tea and all the accessories to make it at my office. read more

I'm not sure why there aren't more independent loose tea shops around, but Frederick is lucky to have two of them. We went into Voila for the second time today. They seem to feature 2-3 sample flavors at the back of the store, right near the door. Plenty of teas available to smell, and many friendly staff members to give you advice. The price isn't the cheapest, most teas seemed to be $8-10 for 2 ounces, but it comes with a small tin. If you want to get more of that same flavor when the tin is empty, they'll refill it with a $1 discount. There are also tea accessories and some baked goods at the counter. We had a triple chocolate scone which was delicious, even if proper scones aren't supposed to have chocolate in them ;) The only problem with the place, as mentioned in other reviews, is the place is fairly small - it's long and narrow. And when we've been there, it's been a bit crowded, but nothing that isn't easily handled, and the tea is well worth that minor inconvenience! read more