Our son is looking to purchase his first car. Dealer employee was always available and appeared…read morepleasant. Dealer agreed to allow a 3rd party inspector come see car at our cost before purchase which is a comfort and A+ attitude. Dealer does appear to be more one price versus negotiable which is ok, but clearly share and advertise this. Car is used and easily tracked on Carfax and clearly sat at another dealer for months unsold, may have been auctioned, and then wholesaled to here. It's not a HIGH value unit when mileage is low as it's only factor. Our offer was fair, and ok as not accepted by dealer. Hope they get the $$ versus long hold period. Overall a good experience but did not result in car purchase here.

Deceptive & Fraudulent operating practices. False advertising. DON'T buy anything from Autohaus of…read moreNaples. You will regret it. You will be out $1,000's of dollars. The owner David Rinker & General manager Tim Peck are SCAMMERS & FRAUDS. They refuse to stand by their vehicles.They refuse to abide by their promises prior to purchase. They advertise & promise: "Quality Luxury Cars-- High Quality Inventory--  Meticulously Maintained vehicles that are inspected thoroughly by their Master Technicians to ensure quality prior to placing them for sale." I purchased a vehicle from them 6 months ago. Within the first 2 weeks of ownership, 4 major issues were found on the car. I'm still trying to compell them to take financial responsibility for THEIR product. 3 leaks were discovered & hidden wrecked major damage to the front bumper cover was discovered. I had the hidden wrecked damages repaired for $2,600. The general mgr has refused to reimburse me for the repairs. I recently found out that the 3 leaks are much worse than I thought. On January 7, 2026, I hired a mechanic that specializes in German vehicles to begin work on one of the leaking areas, the oil filter housing & oil cooler gaskets, these repairs are a major undertaking. When he began removing parts, the amount of oil leakage that was found was extensive. Oil leaked everywhere. It's obvious that those gaskets have been leaking for a long time. He also removed the large plastic engine guard that bolts to the underneath of the engine bay. It was saturated wilth huge areas of oil and oil sludge. He then noticed that the engine oil pan drain hole looked as though the drain plug was screwed in with bubble gum. He removed all the gunk and drain plug to discover that the threads of the oil pan drain hole are stripped. The threads can't be repaired. I need a new oil pan. Everything is documented with photos of evidence. I'm in the process to begin suing Autohaus of Naples for $8,000 thru Florida courts. On January 24, 2026, I received a message from a woman that read my many online reviews of Autohaus of Naples. She shared with me that she recently purchased a Mercedes from Autohaus of Naples. While she was driving on the highway, the entire metal roof flew off. She sent me a photo. It's shocking. She mentioned that the general manager, Tim Peck, has refused to compensate her for the major damage & safety issue. Her vehicle is currently not drivable. She shared screen shots of her communications between she and her salesperson and Tim Peck. Tim was as completely unprofessional just as he was with me & refuses to take responsibility for his products just as with me. Some of the online review platforms allow posting photos but some do not. If you have anything to ask me or share with me about Autohaus of Naples, find my Facebook review on their page. You can then message me thru Facebook. STAY AWAY FROM AUTOHAUS OF NAPLES! They are NOT a quality preowned vehicle dealership. Of importance, I have only been able to drive the vehicle about 200 miles during the 6 months of ownership. The vehicle still has less than 60,000 miles & is a 2011. As a result of my complaint against Autohaus of Naples to the Florida BBB on 9/18/2025, Autohaus of Naples now has a lower rating. It has dropped to B- because they ignored the 3 attempts by the BBB to resolve my complaint. Autohaus of Naples is no longer accredited.

I went to Carmax to get my parent's car appraised last Monday morning, on MLK Day. The supervisor…read moreon duty that morning greeted us immediately and was very polite and quick to assign us to Allen Prudhomme, the Sales Consultant that would be helping us in the transaction. In the first five mins of meeting him, i was kind of bummed that we wouldn't also buy a car with Carmax because I knew that Allen would've made a stressful process so much easier! Right out of the gate, he was exceptionally attentive. Especially warm with my retired parents, which I appreciated! He offered to show us cars but wasn't pushy or less helpful when we declined. We got an appraisal in under an hour and could've obtained our check right there and there had we decided to sell. Instead we sold the car to a friend, but the appraisal was very helpful! If you are in the market, I highly recommend Allen!

I saw and drove a Mitsubishi Mirage 2022 ES yesterday at CarMax in Naples, I was so disappointed…read morewhen I showed the customer service representative Very True pricing figures proving that this cheap vehicle was definitely $5K overpriced on their sticker. I was told and have subsequently read that their policy is set at the posted price and they will not budge. Kelly Blue Book and another reputable pricing site means nothing and I was politely told that. So, needles to say CarMax is just another untrustworthy car dealership that could care less. I also had to stand out in the heat for about 15-20 minutes waiting for the car to be brought around even though I had a set appointment made the day before and was told the car was ready for my viewing on that same day. I set the appt for the following day at 1pm so I could bring a trusted friend with me. Needless to say I still thanked the guy for his time and walked away! As a nice senior citizen woman and retired FL teacher, I found the excuses I was given yesterday absurd and basically BS. Needless to say nowadays is a very different and very unsatisfactory time we're confronting for all ages. Yes, this is Naples, FL, but not all of us are multi millionaires-billionaires and since I was initially born and raised in a very affluent town, Pelham Manor, Westchester County, NY, where the affluent cared about their integrity and Helping Others, that for the most part no longer exists and is a sad commentary on our current times. I always help others even though I lead a simple life as one of your teacher retirees, and many years ago I watched my family's wealth disappear in my teenage years. I continue to work part-time tutoring jobs at age 76 just to pay my increasing condo and other fees! At any rate I highly doubt I will visit CarMax here in Naples again. Janet M. O'Connell

Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.

I purchased a car from the Mercedes Benz of Naples with Dairon Niebla as the sales representative…read more It was the easiest, most efficient purchase I've ever made. I was new to this particular car and Dairon was a terrific teacher, methodically going over every aspect of the car I would need to know. He did this a few times to be sure I was familiar with all aspects of the car before leaving. I'll be back in 2 years for my next purchase The Mercedes Benz facility is beautiful and the staff is very friendly

I called and made an appointment for "just an oil change ". After driving to the dealer 20 miles…read morethey told me they would not reset the service light unless i paid for the up graded A service. When I said no, they told me is was a legal issue. How can refusing a service be a legal issue? I walked out and will never be back. I have a 2025 GLS

We purchased a new Jetta in Indianapolis and moved to Naples. Active cruise control was not working…read moreso I stopped by the dealership and asked them to check it out. I did not have an appointment but they worked me in right away. Turns out there was nothing wrong with the car, I just did not have the settings set right. I should have read the owners manual. Everyone was friendly, they had drinks and snacks available while waiting. They are building a new facility just a few blocks away that will open late 2026 I am very pleased with this VW dealership.

I've literally had nothing but issues with this dealership. They messed up all of my banking…read morepaperwork when I bought the car, and didn't rectify the situation until I left them bad reviews about the headache of a 2 month long situation to fix that. Now I'm having issues with the car- bring it to them because I PAID for a bumper to bumper warranty- and they said they can't duplicate the issue so there is nothing they can do. The car literally doesn't move forward when I press the gas, the last time it happened I was in the middle of an intersection. Does that sound safe to you? Well apparently it does to them because all they can recommend is me record the issue the next time it happens. How do I even record that? Let alone record while I'm actively driving around Naples. This dealership is a joke and a money grab and I will never do business with them again because of the constant disappointment when I'm here. I've literally never had a good customer service experience here, except for the man from Audi that called me to fix the paperwork after they neglected the situation for 2 months. That's literally the only reason I changed my review the first time. The man from Audi asked me to change it once he fixed my issues.

Stopped into Airport Kia of Naples twice. First time I had only 15 minutes to browse and Anthony…read moreinitially helped me upon arrival and handed me over to Pedro as he was helping someone else. Pedro was very nice and although he wanted to sit down and chat about options but I had limited time and just wanted to look at a few Tellurides to get a feel for the car. Pedro brought his manager Brody over to introduce us and just let him know we were there and Pedro was a great help. Brody was very professional and nice as well, On our way out of Naples, we stopped in again and I brought the whole family so they can check out the car too and get everyone in the car to get feedback. Pedro was there and was able to assist again. We asked to look at some previously owned vehicles and wanted to look at them in person. We saw a nice black Telluride with the works. Then saw two white Tellirides. I don't love the brownish orange leather interior which killed it for me. But then we saw another beautiful white Telluride that was pretty much new, 2025 with only 6k miles. But there was some small exterior damage and the lining around the back windows needed to be fixed as well, not to mention manual back door lift. Nooooooo!!! Lol. It was great to see the cars in person and compare. We saw someone who just bought a gorgeous matte dark grey Kia Sportage and got to talk to them a bit. They said they were trading in their Audi and BMW for a Kia because Kia's technology is so advanced and you get more luxury options for a fraction of the cost. He said his uncle is trading in his Range Rover for a Telluride too. This is CRAZY to me!!! Ha. But hopeful as I keep hearing Kia has been more popular with the technology and how far they have come in everything! We didn't walk out with a car today but it was helpful to compare the options. Jeremy, another manager also approached us to see if we had any questions and we mentioned Brody was assisting us too. Jeremy was very friendly and professional. He was able to assist with questions my husband had regarding Certified Kia options. We really appreciated his time in answering our questions or concerns. Good experience overall. We're still shopping around and comparing options before making a final decision.

Everything from beginning to end!! The service department is the best around. I love my Kia. I have…read morethe Telluride can't wait to get the 2027 someday.

I was fortunate enough to meet Ingrid who handled my services through Ford she was Kind patient and…read moreknowledgeable she reminded me of the issues that the technician pointed out that should be addressed as soon as possible I will contact her next month and set up an appointment

Dear Tamiami Ford Team,…read more I hope this message finds you well. I am writing to share my exceptional experience at your dealership and to express my sincere appreciation for the outstanding customer service I received. From the very beginning, my interactions with Carlos and Michael were nothing short of excellent. They worked diligently to earn my business and consistently followed up with me, answering all my questions promptly and professionally regarding the vehicle I was interested in. Their knowledge and dedication made me feel confident and comfortable throughout the entire process. As a longtime die-hard Chevrolet GMC enthusiast, I was initially hesitant to consider Ford products. However, thanks to the expertise and genuine support provided by Carlos and Michael, I made the switch with complete confidence. The finance department also deserves commendation for their efficiency and professionalism. They managed all the paperwork swiftly, ensuring I was in and out in a timely manner without any unnecessary delays. I would be remiss if I did not also mention Isabela, your client specialist and greeter. Her warm and welcoming demeanor made me feel right at home from the moment I stepped into the dealership. Moreover, I was impressed by your state-of-the-art facility. The clean and inviting environment further enhanced my overall experience and made conducting business a pleasure. Overall, my experience at Tamiami Ford has been remarkable, and I cannot speak more highly of your team and services. I look forward to continuing my relationship with Ford as I build my fleet of commercial vehicles. Thank you once again to everyone at Tamiami Ford for making this such a positive and memorable experience. Warm regards, Javier Lopez

Fantastic service department. These folks are very good at what they do. We buy cars from them too…read more Excellent experiences.

My observations. They put a 69 year old woman in danger. I…read moreshould have read the Yelp reviews before buying a certified 2020 Audi Q3 in 2024. But my fiance insisted and said the salesperson was really nice. My fiance's battery went dead on 7/30/25. I jumped it that evening and let the battery charge for a half hour. Dead the next morning and wouldn't jump, multiple tries. I drove to Auto Zone and got a new battery because the Audi dealer is 1.5 hours away, round-trip. Replaced the battery and drove immediately to Audi Naples. Audi told me to let them replace the battery AGAIN and TRY to get my money back from Auto Zone. I refused because I don't want another Audi battery with "Sudden Death Syndrome"! They charged my fiance $291 to reprogram the Audi for a new non-Audi battery. Verified by the Shop Foreman. BS! This reprogramming fee after battery change is NOT required by many manufacturers, but VW Audi wants your money! My fiance then drove to North Georgia for a family emergency, where she noticed that the Audi Q3 wasn't displaying tire pressure, battery charge, service displays, etc. The reprogramming didn't even work! Now she's 10 hours away and afraid to drive back alone. I'll fly up there and help her drive back. $266 for a battery that works, $291 for Audi to "reprogram" that didn't work. Flight $?. Huge waste of time and money! I'll never buy an Audi or VW product again! Horrible, arrogant, disgusting!