Associates look at you like your speaking French when asking for help. Definitely won't be backread more

My experience at Advance Auto Parts was great. The employee who helped me was very knowledgeable…read moreand helped me install the purchased parts. I would recommend AAP.

My Diehard Gold battery has been dysfunctional for a while. If i don't drive the car for a few…read moredays (about 3 or 4) it loses enough charge not to crank. When I arrived at Advance on Cheshire Bridge at around noon, I presented my issue to Tyrus behind the counter. They seemed to be short-staffed, because Tyrus and the commercial manager Sabrina were the only ones there. Tyrus made the statement that a battery will die if the car doesn't get driven. I told him a battery shouldn't die after 3 days, especially the Diehard. he seemed very frustrated with me, and I acknowledge it was already a hot day and they were short staffed. He conceded that it might be a bad battery, so he looked up my make and model car- 1999 Saturn Sl-1. There's a footnote for my car that says the replacement cannot be done by store personnel because it might take over 30 minutes to do. Tyrus was quick to shut me down. He did offer to go test the battery so we went to the car. After a quick test, he said the battery needed charging, but they would agree to a replacement if i wanted to. I showed him the bracket with three bolts holding the battery in place. he still held his ground and stated he couldn't do the work. He suggested I go to a neighboring mechanic to have the battery removed (for a fee). I asked him how I'd get the car back to advanced for a replacement. --no answer. "well they can charge this battery for you" that's not the issue. the car alternator charges the battery when it's running. We went back inside and I spoke to Sabrina. She was very cheerful, but held the line. They would not do the work themselves. I asked if they could print my receipts. I was searching my folders and didn't see them. No to that request as well. "take a picture of our screen" When David, the new manager of 2 months arrived to help out, he gave me the same story. When I told all of these people that this store replaced the battery last time, they all told me it didn't matter. when I showed Sabrina and David THEIR APP regarding Diehard batteries that it says plainly "Free installation on all diehard batteries" (no exceptions or asterisks) , David said that it wasn't in their private system that way. He says if they try to install my battery and they damage something, they would be liable to repair it. Surely there's something i can sign that waives that liability? guess not. So when I told David that I would somehow replace this battery and then let the warranty run out, and never buy a battery from advanced again, he was unfazed and didn't seem to care. Other than Tyrus seeming frustrated, the other two were pleasant and not rude. They just would not replace my battery. I'm not a mechanic, and am not good with tools. They have a battery changing cart/kit with all the necessary tools to do the job. The complication is there's a retaining bracket with three nuts--two are easily reachable on top and side near the top. the third is near the bottom on the side. In the past, they were able to have the new battery into the car in about 20 minutes. Sad that I need to find another auto parts store for my business.

I'm disappointed with how Advance Auto Parts handled my warranty issue. I purchased a Platinum…read moreDieHard battery from them four months ago, and last week my car wouldn't start. After getting a jump, I drove to a trusted mechanic who ran a quick check and suspected the battery was the problem--without charging me. I returned to Advance Auto Parts expecting a straightforward swap. Instead, they asked me to keep the car running for 30 minutes before testing the battery. I explained that testing a freshly charged battery doesn't reveal whether it can hold a charge, but they insisted it was store policy and refused to do more. I went back to the mechanic, who kept the car overnight and confirmed the battery was indeed defective. Only after I contacted Advance Auto Parts corporate and shared the diagnostic results did they agree to replace the battery. Since the swap, I've had no issues--but they still refused to reimburse the diagnostic fee. To be clear, the store staff weren't the problem. The real issue is the flawed policy that prevents proper testing and delays warranty fulfillment. Advance Auto Parts needs to update its procedures to better support customers and honor its product guarantees.

This place has helped me more than anywhere else in the past two years. I cannot express my…read moregratitude towards the workers who helped me out. Kwe and Shakira were a blessing that i did not know i needed. They helped me out and greeted me with a great attitude. I definitely recommend this place.

This is O'Reilly Auto Parts store #1674 and it's located in the West End neighborhood of Atlanta,…read morejust southwest of downtown. This store is OK. Compared to other O'Reilly stores I've been to, this one was the most weathered and worn, but it still got the job done. I needed to stock up on oil for my car. I was looking specifically for Castrol Edge synthetic 5W-40. As luck would have it, the only 1-quart bottles they were completely out of were the ones I was looking for. I went to the front to ask for help. David helped me. He went to the back to check and see if they had any extra in stock, but they did not. However, my bad luck turned to good because I noticed right below the empty rack, they had 5-quart bottles on sale for $28.95 each (regular price: $39.99). The 1-quart bottles weren't on sale and cost $9.99 each (regular price). So I ended up buying a 5-quart bottle and saved $21 if I had bought the equivalent amount in 1-quart bottles. David was nice and double-bagged my purchase for me. After tax, my total came out to $31.53. On a Saturday afternoon around 3:40pm, I saw at least three employees and the store had light traffic/was moderately busy. The store is attached to a Subway.

First time returning to this location in nearly 15 years, and I must say the newly renovated…read morefacility is impressive. My service advisor, Jeremy, was cordial, professional, efficient, and genuinely helpful throughout the process. Service requested based on a diagnostic code identified during a previous inspection. Vehicle was brought in for further evaluation, confirmation of the issue, and recommended repairs. I still have a few reservations until I receive the final diagnosis and estimate. For now, I've entrusted them with my vehicle, and I'm hopeful the experience will continue to be a positive one. Beyond vehicle maintenance, this location offers value through its professional staff and updated facilities.

Took my car in for tires, got it back and found out a few weeks later that the wheel lock key had…read morebeen broken they let me drive off on four lugs with no attempt to inform me at all.

Here for the Corvette car show. Great group of people and everyone had a nice time. There were…read moreabout 40 C5, C6, and C7 owners out today.

Fast shipping friendly and good communication. Even gave me 15%off! will order again soon....read more

I brought my 2012 VW Passat into Catherine's to resolve a check engine light. I had originally…read morebrought my car to the VW dealership, and they gave me a list of repairs that totaled nearly $5K; which I was very skeptical of because my car was driving fine. Catherine's reviewed everything on the list and checked my car for each of the suggested repairs; they were unable to substantiate the majority of the repairs on the VW dealer's list. Like I said, my car was driving fine when I brought it in; just needed to get the check engine light fixed. They resolved my check engine light issue by replacing a leak detection pump, and they were able to get me back on the road for ~$600. Their service was quick, friendly, professional, and reasonably priced. I would definitely recommend them to anyone in need of repairs or service.

Catherine's went up and beyond to help me with my 2003 Audi. A part was no longer working and they…read moredid everything possible to find a replacement. Most mechanics would not have been as diligent and truly concerned about my situation. Special thanks to Geornette for her expert advice and strategic thinking on what to do! I am so very impressed with this car repair business!

I went in for a car battery. They immediately tested it... I went back a couple of hours later, &…read morewas helped by Maceo. He recommended a durable battery that wasn't too expensive & it came with a warranty. Maceo completed the purchasing process, then installed it on the spot, all while providing great customer service with a smile!

Great service & timely!…read more Customer service: We were helped by Roger G & William. My bf specifically took me to this location, and now I see why. They are sooooo helpful and knowledgable. I needed to get a new battery, and they got it done in a spiffy. Even when William ran into a snag with tools, he was still in a great mood and got the job done. Not sure if he is a manager, but he definitely has a manager type of vibe about him. Very professional!! Location: This is on Buford Highway, which apparently has everything! I saw lots of restaurants, some clothing stores, and other service-type establishments. Would I recommend? Absolutely! Will I be back? If I need something, yes. They were more than helpful.

awesome staff and great prices transmission shits great thanks stacy and Mike we are extremely…read morehappy with service

Whatch out for them send wrong part and won't give money back then talk to you like your garbageread more

Purchased a set of the Morimoto XB LEDs Gen II for my 2021 Civic Type R and installed them last…read moremonth. I absolutely love the look of the headlights and have gotten a number of compliments on them from others. The brightness and general build quality is on par with the OEMs, but the upgraded aesthetics, the sequential signals, and the start up animation (which compliments the aftermarket taillights nicely) really put these over the top. I have only had them in for a month, so I can't really speak to long term ownership. If any issues do arise, I'll update, but for now I'm very happy and would recommend these to anyone looking for an upgrade to their lighting.

I purchased the XB evo headlights and XB taillights for my 3rd gen Tacoma. Honestly they are…read morebright as heck and very sleek! I've had them for a few months now and I haven't had any issues with light dimming, or LEDs going out. Customer service was also great and they were able to help me out with the install. Can't wait to get these lights on my 4Runner next!

I do not recommend this place of business. You are discriminated against if you are not utilizing…read moreinsurance. I was told the next available appointment date to come in and receive a quote (assessment of damage) was 7 weeks out. 7 weeks?!?!?!?!?! Of course this was told after being asked if I was referred by an insurance company and confirmation I was going to pay out of pocket. DISQUSTING

Do not go to Kelly's. Not sure what has changed over the years but the customer service is…read morecompletely lacking. Plenty of other shops in town that are professional and stand by their business.