Associates look at you like your speaking French when asking for help. Definitely won't be back

My experience at Advance Auto Parts was great. The employee who helped me was very knowledgeable and helped me install the purchased parts. I would recommend AAP. read more

Always willing to help. Even if you don't know about cars the staff doesn't make you feel intimidated.

I was helped by a bald man and he was extremely kind! However, I was then helped by a lady with pink/red hair and she was incredible rude.

Called autozone they said they don't change batteries in the trunk, gave this location a call... had the battery in stock and changed it for me in under 5 minutes. Garth is very professional and made this a seamless process. Highly recommended with their great customer service! read more

Just went to ask a question about a key fob battery. Was met with a slow moving, unhelpful and uninterested young man who basically told me he didn't want to help me. DO NOT GO HERE. read more

Every time I go this AAP, I have a great experience. The location is convenient as well. This most recent time, a guy named Terry helped me and was very patient! read more

Went to the store on Oglethorpe Highway Hinesville Ga, brought a battery which they changed and kept the old battery but they are refusing to refund my core charge of $22.00 which he stated that he would. Called the store several times but still refusing to refund my money. This store 09685, is THE WORST STORE AND DISRESPECTFUL EMPLOYEES. I BELIEVED THAT THEY TOOK MY MONEY. read more

I went to the Advance auto parts #05584 at the 1093 Duluth Hwy. I stand right at the counter but the guy he never ask me ( I think he is the Store manager) until he saw another American come and than he ask the American for helping. Maybe I'm Asian? read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Atlanta, Georgia

Advance Auto Parts ROCK!!!! I discovered in the worst way that I needed a new battery and Advance Auto Parts did not let me down! On an entire day outing with a friend and out of the blue my car wouldn't crank. So we had to go and buy jumper cables and jump my car off, in the middle of a Saturday who knew that most Auto places close up around 3ish and they were quoting crazy amounts to install batteries. (What on earth happened to the $50 battery?) So we ended up at Advanced Auto, where the coolest guy ever tested the old battery and sold, and installed a new battery for us for the price of a new battery (around $150). He was fast and easy to talk to, it all happened within 20 mins. While there, I noticed a few employees out helping people! Friendly service, Great people! I would definitely recommend this place! read more

it's bad enough I spent 130 for a rear caliper but after calling and asking if I could trade the wrong part that was sent for the right one and told YES! I was forced to pay an extra 90$ instead of trading or credit to the part now I can't get gas or anythin! completely feel scammed and bamboozled definitely will be reporting to corporate and more. read more

This is my neighborhood Advance Auto Parts store (store #7175). It opened in 2013 in Berkeley Park in Westside (West Midtown) near Atlantic Station and Georgia Tech. Bell Street Burritos used to exist on this lot, but it was demolished and the Advance Auto Parts store was built in its place. I'm glad this store opened because for many years, this part of town didn't have a good auto parts store. I'd either go to the AutoZone on Donald Lee Hollowell or the Pep Boys in Lindbergh, but most of the time, I'd go to the AutoZone in Marietta near my workplace. It makes sense this Advance Auto Parts opened where it did given all the auto repair shops in the immediate vicinity. This store is located at the busy Howell Mill and Chattahoochee intersection which can get quite clogged during rush hour. There are entrances from Howell Mill and the neighborhood side street (Holmes) and there's plenty of parking. The store still feels relatively new and is clean and well organized. From time to time, Advance Auto Parts will run great limited-time specials on motor oil. For example, from a recent special, you could get 5 quarts of Castrol Edge synthetic oil and a K&N oil filter for $32.99 and get another $10 back after mail-in rebate. Total cost: $22.99 plus tax. A quart of Castrol Edge synthetic oil regularly costs $9.49. 5 quarts at regular price = $47.45, so the cost savings are significant. This store stocks specialty antifreeze/coolant. I first when to AutoZone to see if they had the correct coolant for my car, but the employee there wasn't sure and didn't seem to care. I then swung by this store on my way home from work and they showed me all their specialty coolants, which are located behind the counter. The manager checked on his computer to make sure I was getting the correct coolant for my car and I double-checked on my phone. I was able to pick up a bottle of Pentosin Pentofrost SF (VW OEM pink G12 coolant) with the red cap for $14.99. After looking it up online, AutoZone carries it for $2 cheaper, but the AutoZone employee I asked didn't seem to know they even had it (AutoZone's website showed it as in stock). Before my visit, I checked Advance Auto Parts' website to see if this store had the coolant in stock. The website said the store did not have it in stock. I called the store just in case and the person I spoke with said it was in stock, so the website was wrong. Even though the website says a product is out of stock, I would still call to make sure. read more

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Take your trash out Empty your used oil canister. There is no reason your used oil canister should be full till overflowing. read more

I had to go in to buy/install a new battery and I was dreading it, especially on a Saturday afternoon. When I walked in, Marcus immediately greeted me, uninstalled my old battery and quickly replaced it. He was extremely knowledgeable, polite and efficient. I was in and out of there in probably 20 minutes. Give that man a raise!! read more

A wonderful employee, Matthew helped me with my purchase and installation of a part replacement. I am beyond grateful since I do not know much of anything about cars. He made the process simple and efficient for me. Thank you Matthew! read more

With trouble of some kind brewing in my Corolla (turning over just a bit too slow, uh-oh), I drove out of Stone Mountain one hot, hot August Saturday only to find three stores without any ability to check my battery (Attention, Advance Corporate: is something now systemically amiss on the ground if you have simultaneously THREE stores with bad data devices or software?....Fix this). That's about 40 miles of brutal, heavy-traffic driving to try and get a simple thing done from the Car Care brand I have used exclusively for 17 years. So why my Five Star rating? In one word: Steven. Steven not only graciously bore my melt-down level frustration, he beautifully related to me as a whipped, weary, disappointed brand-fan, he did what he could to repair it with genuine human kindness. Result: rather than write a letter to corporate explaining the why of my decision to replace Advance with any of its competitors, I wound up buying one of the higher-end batteries (my original plan, if needed, anyway) and doing it with a relieved, repaired, I'll-Be-Back smile. And the only writing I would do?---well, turned out to be this: a thank you to whomever for having the good sense to hire him. And a shout-out to both Advance Corporate AND the public that you both should take note. Thank you again, Steven. read more

My daughter went to advance auto parts at 1667 Howell mill rd, Atlanta, Ga. They had a battery for her car, that was great, she went to this location, which was the nearest. She had to call for roadside assistance due to battery problems. They advertise they install batteries, she purchased the battery and the no one helped her, she had to carry the battery outside with tools the handed to her. There was a customer who helped her install her battery, there are still awesome people who are kind and helpful, it was not any of the employees. They did not tell her she had money coming back from the old battery, core credit. I called the store and an employee answered with a mouthful of food, he did not provide his name, I and asked for the manager, he said, "hold on." I was transferred after 6minutes without notice, no answer, then transferred back. This happens 3-4 times and I was disconnected, after almost 20 minutes. Poor service, unprofessional staff, maybe they will get to experience that level of service when their wife, or daughter experience trouble with a battery and the staff is unwilling to help. District Manager should evaluate the staff at this location. read more

I called ahead to make sure they can help me change my battery if I buy one there, they told me they service most cars. I came in, they helped me select the best battery for me out of many options, and immediately changed the battery. Met all expectations. read more

The good Lord Jesus don't care about their customers much at all. Not a response on the phone when I called to find out if they're open. Very little customer service when you get there, and they are more interested in talking to each other than they are dealing with a customer. read more

I ordered some seat covers on Memorial Day and paid online. It said orders usually ready in 30 min. I know in some stores that is a bit hopeful so I waited over 2 1/2 hours. I called first to make sure store was open on the holiday. I told the guy who answered I ordered seat covers and I was coming in to get them. He said "I see it". I thought all was ok. When I get there I wait about 13 minutes to be helped. The guy then starts looking for my order. I thought it might be ready. Then he wanders out into the store to start looking. He looks and looks. Sorry we dont have it. It shows avail in another store. A guy calls that store. Again a long wait. No, they dont have it. Oh well! I have 2 homes and at the other one the reps in the Advance Store take each order that comes in and as soon as possible puts it on the shelf behind the register so they are ready when you come in! I know...guess thats a pretty novel idea, but it hasnt hit Atlanta yet! WHY NOT??? I go home, order again, a different store that shows online. Pay again, wait three hours. Go to that store and there again, nobody is prepared. The guy wanders out into the store ONLY after you arrive! This seems to be a corporate problem. Standards are obviously not kept if they ever existed. If they did like they do in another state nearby, they can call you before you head out on your trip to the store and say sorry its not in. Its a lot better to find out this way than to have to drive in, wait in line and then wait while the help wanders through the store looking. Its not rocket science. The inventory online is a problem, the stores are often a problem. The system here is broken and certainly not customer friendly. Ordering online here gets you NOTHING. No certainly your item is there, you still have to wait in line like behind everyone else, then your clerk has to look for your order in the system. Its actually quicker to scan and charge! read more

I don't even like to do reviews but it's the fact that y'all have one good person working in the store at this time. Shaun and another don't know much of anything, everything I asked he was clueless.. The younger gentleman was helping but had to make a delivery so he asked another person to help. The only one that could help me, told me he was the only one that could but he didn't have the time to do something that should take 3 min! To see him then help someone else, is funny to me! Everytime I come here, someone doesn't know something. read more

The manager with the really bad wig was no help when I tried to return my $60 bulbs that didn't fit my car despite their catalog and computer saying it should. She told me the bulbs were exactly the same which they weren't. She told me their policy was not to return bulbs but their bulb isle had plenty of opened, clearly returned, packages. Save yourself the head ache and avoid this lame place. read more

They have no idea what they are doing! Went in for a battery check, woman comes out and check battery and states I need a new one. Okay, fine. She tells another associate he can sell me the battery and install "b/c he has to learn" Mama no one is installing anything in my car as an experiment. I'm asked over and over the make of my car. Finally hears me, give me prices. Then come to find out b/c of my car make it must be professional installed. I wanted to purchase some parts and it was difficult for the staff to grasp the simplest ask. Overall, they are not capable on simple task that's advertised in from of the store. read more

Useless... Need a drive belt for your car? We can order it and have it in a week... If I had an exotic supercar, I could understand. But for a Corvette? Or any Chevy with a 6.0L engine. AutoZone hooked me up. read more

I've ordered several things online for in-store pickup and it was a quick and fast transaction. Friendly customer service and a new store made it a good experience. One suggestion for improvement is an email for when the order is ready to pick up. read more

Worst Advanced Auto Parts I've ever been to. Extremely rude and unhelpful. I asked for some help simply applying a new mirror and I was told no one could come out to even take a look at it. It's just so frustrating when I have been to other locations with people who have no problem giving a helping hand. Sorry I don't understand how to do everything on my car - I though that was the point of places like this. Extremely upset at how I was treated. read more

I always experience excellent service whenever I got to this Advanced Auto Parts. They have a lot of tools and products I need that aren't carried by a lot of the other stores. The customer service also excels at this location, specifically, Daniel and Sadi have gone above and beyond for me many times, stopping whatever they were doing to help me find part, tool, the right oil - whatever it was. On the few occasions when they did not carry what I was looking for they even phoned up the other stores to see if they had what I needed. All around an unmatched experience from the moment you walk in the door to the time to when you leave. GO TO THIS LOCATION! read more

I don't think that anyone anticipate having to go to a auto parts store, but I went to advance auto parts because I've had good experiences in the past with this company. This day everything changed... I was having battery problem and my car wouldn't start... as a women that might be your worst fear to be driving and your car start acting up. When I went in advance the manager essai was so spicy, smart mouth and rude that I was shocked.. I found out he was the manager on duty after the incident... I thought advanced kept your information in the system after you have shopped with them multiple times, and when I mentioned that to him he told me that is not a thing here.. he proceeded to give attitude the whole time... when we found a battery for my car he said it would be 159.99 I said okay I would like to buy it.. when he gave me the total it was 198 I was confused so he said there's a core charge of 22 dollars.. I asked him why didn't he tell me about the core charge when he told me the price, and he told me "because I'm telling me now!" I was pissed and didn't want to speak with him anymore. He left the counter and never found anyone else to help me.. my friend went outside and asked the man that was changing a battery to help me when he got free. He came inside his name was Mr. Diaz and he was a lot of help and turned my experience around... read more

After my terrible experience at Autozone the same day, I went to advanced auto with very low expectations. But, I still wanted to give it one more shot because my car was making a horrendous noise. A very friendly gentleman was quick to follow me out to my car to "try and see what was going on". Just like at Autozone, the guy told me I needed oil. I hesitantly asked if he would put it in for me since they wouldn't do it at AZ. He said he would definitely put it in for me and not only that, but he noticed the top of my battery terminal was a little corroded so he sprayed something on it to help with that. The whole time he was putting the oil in, we talked and laughed, he was so nice and sweet and really took care of me. He said he wasn't sure if this would fix the issue or not but he suggested several places I could take it that would be able to assist me. THAT'S customer service!! read more

Perfect. It took him (the manager) 20 minutes to fix our car. He kept us informed, and had a great attitude!

My car kinda hates me. It has to wait months before I replace its wiper blade because I prefer to get them at a auto supply shop. But the idea of driving outside my area of convenience has denied my car of some TLC and frankly, makes my car dangerous to drive in the rain. THEN, this new store location appeared on Howell Mill en route to the supermarket and I turn sharply into its parking lot. Not particularly busy on a Sunday afternoon, but that meant I was out of there within 10min. Many products with a spectrum of prices. And a nice sales associate to install the wiper blades for me? Why, thank you for crossing another to-do item off my list. read more

I showed up with a dying battery about 10 minutes before closing time. The salesmen were kind enough to install my battery in the frigid cold. Much appreciated. Awesome customer service. read more

Went here 3 months ago and got a new battery after it getting tested for free. Now the battery was bad and got it tested and then replaced for free by Raven. She was awesome! She had extensive knowledge about cars. Definitely going back!! read more

I come here all the time. Yea it's hard trying to get in or out, but the staff is always helpful and they're timely

Let me start by saying, I don't know much about cars. I should, but I don't. I went in to Advanced Auto to get my battery replaced and to buy new windshield wipers on October 17th around noon, and had the BEST experience. Not only did they help me figure out which products I needed but they also diagnosed a faulty terminal and were happy to help me with that as well. They were patient and happy to answer all of my questions. Usually I'm afraid of getting ripped off when it comes to my car because of my lack of knowledge but I got much more than my dollar's worth at this store. Raven and the two gentlemen working with her (unfortunately I didn't get their names) did such a great job. Thanks! read more

I live very close so AAP on Howell Mill RD is a natural choice. But after my last couple of experiences there, I will not be back. Staff was extremely rude and seemed totally uninterested in helping anyone there. Today all I needed was a battery for my car key remote. I stood at the counter and no one would come to help me, so finally I caught someone's attention. He wouldn't help me figure out how to open the remote to see what kind of battery it took. He said he wasn't allowed. He suggested I get a screwdriver to open it. I asked if he had one and he said no. He didn't have a screwdriver. He suggested I go somewhere else. I asked where and he said "I don't care" read more

I was having car trouble, and once I got a jump start I drove straight here. Poku was super friendly, professional, and helpful. He diagnosed the issue (whether it was the alternator or battery), and once he determined it was a battery related issue, he helped me select a good battery and installed it for me. It was a wonderful decision to go here out of all of the car service locations on Howell Mill! read more

They have a 50% off 100 dollar deal going on, check for the coupons online, they are still live!

I have to give a huge THANK YOU to this Advanced Auto Parts location. My car battery needed to be replaced and I had to get a jump just to get to their location. I bought the battery and they went above and beyond to help me install it and get back on the road. This was no easy task considering the unusual battery configuration in my car. I know I took up more of their time than they would have liked but they helped me out with a great attitude and no complaints. I will be coming back for all of my auto needs and telling everyone I know to as well!! Thank you Joe and team! :) read more

Yesterday I went in and waited for just a minute until Walter offered to help me. He smiled from the very beginning, which put me at ease because I know nothing about cars. He helped me find the wipers I needed, it took just a moment to pay, and then he installed them on my car in under 60 seconds -- still smiling! I definitely will return to this clean, inviting, friendly store. read more