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    The Retrofit Source

    3.1 (106 reviews)
    Closed Closed
    Updated 2 months ago

    Services - The Retrofit Source

    Vehicle battery testing

    Auto electronics installation

    The Retrofit Source Photos

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    S S.

    I purchased 2 sets of Morimoto XB LED headlights & fogs. The shipment arrived well packaged and safe to California. The Retrofit Source provided excellent customer service both through e-mail and phone-- just have patience (they are on Eastern time zone). They were very professional and experienced making recommendations, and provided me with extra parts as needed. I wish I can leave product reviews on their website because that was one thing I was skeptical about when I first stumbled across their website-- I didn't see any recent reviews from actual customers. Maybe that's something that'll change for the future. Overall, very happy with this purchase. Looking forward to doing business with them again. Highly recommend!

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    4 months ago

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    Content T.

    Thanks for coming out, Chris! We hope you had fun as much as we did!

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    1 day ago

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    2 years ago

    Fast shipping friendly and good communication. Even gave me 15%off! will order again soon....

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    6 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    9 years ago

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    7 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    9 years ago

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    2 years ago

    testing items before shipping must be shit! because right out of the box there crap & fail!/not working!

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    8 years ago

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    7 years ago

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    3 years ago

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    9 years ago

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    7 years ago

    Super slow shipping on a warranty replacement of a simple burned out bulb

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    7 years ago

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    5 years ago

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    11 years ago

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    6 years ago

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    11 years ago

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    Page 1 of 3

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    Review Highlights - The Retrofit Source

    One of my HID bulbs from another vendor on the ClubLexus forums I bought from 3 years ago have started to fail prematurely.

    Mentioned in 3 reviews

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    NAPA Auto Parts

    NAPA Auto Parts

    2.6
    (8 reviews)

    Very disappointed. Called Michelle and she stated that she had my part. Went to the store 10/25/25…read more, there was no-one at the counter and I yelled hey" is anyone here and another employee came from the back. She yelled for Michelle banged on the bathroom door no answer. Unable to locate Michelle -her co-worker said I have no idea where she is at this time. Left without my part. Would give a zero if I could!

    I tried I ordered a part which I thought I was ordering from a store but apparently I was ordering…read moreit from online. It was the wrong part so I took it back to that store and they said no it was an online order. I would not have ordered it online if I would have known that. So I went through the process of returning it through ups and that was 12 days ago 13 days ago and I still have not gotten my refund even though they gave me a refund approval number. I've called customer service three times and cannot get an answer as to what is going on with my refund. They keep telling me that their warehouse isn't getting back to them well that doesn't work as an excuse for me because they're internal communication problems are not my problems. So it's been over 10 days they owe me a refund and I can't even find out if it's been processed what they're doing with it but they did receive and I have receipts for the receipt of the part I shipped back. And they don't seem like they're in much of an urgency but to me a couple hundred dollars is a lot of money and I need that to do other things with my car. And this is holding me up and I can't even get an answer their customer service is absolutely horrid they don't care about you and they don't get back to you when they say they're going to get back to you not once have they gotten back to me when they say they're going to get back to me I have to keep calling them. I filed the complaint I was supposed to get confirmation of that nope nothing. They had absolutely no problem taking my money like immediately.

    Advance Auto Parts

    Advance Auto Parts

    3.8
    (29 reviews)

    Tasha and Randall were the best help for me today. They ran the battery test and helped me…read moreunderstand what was going on. They also installed my new battery for me which I am so grateful for. Both were very kind to me, and I also noticed they were helping others as they were assisting me. As a younger woman who just moved to this city, I felt very same and comfortable with them and their help!

    My Diehard Gold battery has been dysfunctional for a while. If i don't drive the car for a few…read moredays (about 3 or 4) it loses enough charge not to crank. When I arrived at Advance on Cheshire Bridge at around noon, I presented my issue to Tyrus behind the counter. They seemed to be short-staffed, because Tyrus and the commercial manager Sabrina were the only ones there. Tyrus made the statement that a battery will die if the car doesn't get driven. I told him a battery shouldn't die after 3 days, especially the Diehard. he seemed very frustrated with me, and I acknowledge it was already a hot day and they were short staffed. He conceded that it might be a bad battery, so he looked up my make and model car- 1999 Saturn Sl-1. There's a footnote for my car that says the replacement cannot be done by store personnel because it might take over 30 minutes to do. Tyrus was quick to shut me down. He did offer to go test the battery so we went to the car. After a quick test, he said the battery needed charging, but they would agree to a replacement if i wanted to. I showed him the bracket with three bolts holding the battery in place. he still held his ground and stated he couldn't do the work. He suggested I go to a neighboring mechanic to have the battery removed (for a fee). I asked him how I'd get the car back to advanced for a replacement. --no answer. "well they can charge this battery for you" that's not the issue. the car alternator charges the battery when it's running. We went back inside and I spoke to Sabrina. She was very cheerful, but held the line. They would not do the work themselves. I asked if they could print my receipts. I was searching my folders and didn't see them. No to that request as well. "take a picture of our screen" When David, the new manager of 2 months arrived to help out, he gave me the same story. When I told all of these people that this store replaced the battery last time, they all told me it didn't matter. when I showed Sabrina and David THEIR APP regarding Diehard batteries that it says plainly "Free installation on all diehard batteries" (no exceptions or asterisks) , David said that it wasn't in their private system that way. He says if they try to install my battery and they damage something, they would be liable to repair it. Surely there's something i can sign that waives that liability? guess not. So when I told David that I would somehow replace this battery and then let the warranty run out, and never buy a battery from advanced again, he was unfazed and didn't seem to care. Other than Tyrus seeming frustrated, the other two were pleasant and not rude. They just would not replace my battery. I'm not a mechanic, and am not good with tools. They have a battery changing cart/kit with all the necessary tools to do the job. The complication is there's a retaining bracket with three nuts--two are easily reachable on top and side near the top. the third is near the bottom on the side. In the past, they were able to have the new battery into the car in about 20 minutes. Sad that I need to find another auto parts store for my business.

    The Retrofit Source - autopartssupplies - Updated August 2026

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