I give this place a 5-star rating. They've always been Fair with me. And I want to give a special…read moreshout-out to the current manager Lashae.. Excellent attitude! Goes above and beyond. She has actually taken the time to PERSONALLY call me before I was late with the payment. In my experience most do not take the time to put a personal touch on there their customer service. I've been a customer at this location over 10 yrs. Highly recommended 1st street mini Storage.

Pros: cheap. Cons:…read moreyou get what you pay for. Confessions: I'm not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4x4 space, anyway], I find myself there more than I'd care to share. That said... note the gate hours of 7am-7pm; I realize a lot of places have 'em, so can't ding them for it, just a drag... after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story... __________ Trip 1. On our first trip there, we got a prize of an extra lock. (We're in a "sub" unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn't come out of the lock. Really, like... really? I ate my Wheaties today, and couldn't get the dang thing out. Hit it with WD-40 and liquid wrench (since I'm a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number -- though I wouldn't consider an unlocked outer door an emergency by any stretch -- and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling "We'll be back at..." sign in the window. Um, okay -- but rest assured, our day isn't going to be rescheduled around the office staff's errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize (apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock (note appointment is during business hours... she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn't their key -- which are round -- and if we had to have keys made, we should have used the local locksmith (Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key "Sec... Locksmith" wasn't a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys (as noted), yup, that's our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office -- once we found a moment it was convenient for them to be in the office -- to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See "Cons", "Trip 1," "Trip 2," and "Trip 3"

Cody is great ! Love the space…read more ................................................... Thank you ....................................... Perfect spot

5 stars to this storage also the Cheapest storage in Livermore with the best quality and great…read moreservice if you go there go talk to Maseh & Cody they will help and give you the best advice in getting a storage unit here.

The worst movers. Damaged multiple vintage pieces of furniture. Damaged our fridge. They dropped…read moreshelves from one of our cabinets. Complete disaster. I even called to talk to the manager afterwards and he defended his workers and didn't care what I had to say. Do not use them. 0 stars.

Address 1027 Shary Ct Concord CA 946518. Franchise in concord…read more Every cup and saucer was broken. Every picture frame glass was broken. The last day they left, our SAFE that they put in the truck was not unloaded or missing. All my grandmother's wedding gift to me 90 years old was in the safe. The owner in san jose threatened that if we tell anyone it will be defamation. I filed police report and still waiting to see if they found video of the workers with the safe. The workers took the truck and were missing for 1.5 hours . The distance between the 2 houses was 20min. When asked where they were, they said they had gone to lunch but with all our valuables! All the workers denied taking the safe and said they put in garage. But when we said we dont' see the safe in the garage.... they said oh its not in the front of garage its in the back. During the move they would always ask where to put all our items, but they never asked where to put the safe! We moved everything out and the safe was no where to be found. This is quite a scam you give perfect strangers all your valuables they load into their truck and just don't unload. ... no need to beak in to your house as you are letting them in! I WISH I HAD PUT A TRACKER IN MY BELONGINGS AND CAUGHT THEM! whomever took my grandmother's jewels. :(

I had a 40" x 50" framed picture that I needed shipped. Maria and Rommel were great, They had all…read moreof the special packing materials in stock to correctly prepare the item for shipment. Included was protection of the glass. It arrived in perfect condition at the destination. I was very happy with their customer service and their competence at what they do.

Amazing service! I needed to ship two guitars across the country. I first tried calling several…read morelarger shippers who were not very helpful and very expensive. I never used Box World before but remembered seeing their sign off the freeway so I gave them a call. The staff there were so friendly and helpful. They had to make a custom box and made recommendations on how to best package the guitars. Not only did they make the whole process easy, the price was very reasonable. They even offered to hold them for a few days so the shipment arrives on a specific day. No one else does that! I will definitely use them again. Thanks Box World!

We needed a notary on short notice over a weekend, and our neighborhood Postal Annex was there to…read moreprovide the service that we needed. While their hours are reduced on a Saturday closing at 2:00 p.m., I was able to get a quick confirmation of their service and opening hours with a quick phone call, and when I arrived service was immediate and friendly. I even got to take advantage of their Yelp notary service coupon which made it a great deal with pleasant customer experience. I highly recommend this Postal Annex for notary service.

The phone is never answered - I had called several times just to check if they are open before I…read moredrive there only to find out that they are not open during their stated business hours

Emergency Packout has since offered compensation. I am very satisfied with compensation. This…read morecompany has definitely done their best to compensate me.

We love Emergency Packout Co.because they were prompt, efficient, tidy, thorough and very…read morerespectful of our personal belongings. We got to know Matt Trenner & his crew. Yosselin, Tiffany, Michael, Jose', Jamie', Diego, Fernando and Matt were all very personable, friendly & funny, too! Honestly, we were sorry to see them go. -- Lynn S

Right off the bat, they actually answered their phone!! We needed a huge, heavy, built in…read morerefrigerated pulled out to have repairs. My husband called at 8am and they were at our house by 2pm. They were prompt, friendly and reasonably priced. We will definitely use them again.

Berggie Movers moved my mom from her apartment to an assisted living community without a hitch!…read moreEverything was smooth from beginning to end. Thank you Jet and Justin for the excellent service and hard work getting my mom all moved in!

We used them twice, in 2020 and 2023. They offer one of the best prices in the area, the guys were…read moreso efficient and careful with the furniture. A great experience, very smooth and easy if you or a friend around happen to speak Chinese. Thanks!

amazing 10/10 experience! they started at 9 am and we wrapped up everything at the new house around…read more4:45! they filled up their truck and it was 2 guys, everything was wrapped up so well, they were super nice and caring. recommend these guys to anyone moving in the bay also bonus- it was unfortunately raining today but everything was still done so well and quickly!

I highly recommend Good Times Moving. We just used them this past weekend and they made our moving…read moreday so smooth. I've never seen people work as hard as these guys did that day. We went from a one story house to a two story house with very heavy furniture and appliances, and they made sure our items were protected along with the floors and walls. Thank you guys so much!!

These guys responded quickly to my project post. Their rates are reasonable; within my budget. They…read morecame days before my move date to assess my moving project. They assigned 3 strong guys which made the move time end before 12noon. They moved a heavy Murphy bed up a flight of a narrow staircase which was awesome to watch! They took good care of my items. I recommend you start your move time early! And have more than 2-3 movers to complete the move in a timely fashion. Good job to the team! I gave each mover a good tip. :)