I had a very simple and pleasant experience at Vonderman two years ago. I had been shopping around Indy, Ohio, Kentucky looking for a sportwagen. I knew what i was willing to pay and there were 3 places that had what I wanted and Vonderman ended up being the most competitive. I have had two good experiences with them for the follow up service also. They always seem to accommodate my needs and seem way more flexible than my local VW dealer so I find other reasons to head up there like the zoo etc and make a day of it. read more

I found an suv I was looking for online. Driving an hour and a half away to go see it was a risk but it paid off. Ron Blum went above and beyond to make me happy. After I bought the vehicle, three days later the ECU went out. They drove the hour and a half to pick up my vehicle and fixed it and made it right. They even delivered it back to me when it was finished. I love my suv and I was extremely pleased with everything they went through to make things right. Very happy customer. read more

Terrible experience sales people were very pushy and trying to make my fiance jump into terrible deals using number games to try and take advantage of her. And they wouldn't do any deal unless it was threw vw credit duh because they get paid for that we got up attempted to leave and they made rude comments as we left if my car was broke I would destroy it to get home before even pulling in there dealership terrible way to do business please never go here or let anyone you know because I won't ever go back or let anyone I know read more

I recently Bought a 2012 Beetle and I just love it!!!! The sales team worked togather and made it very enjoyable, I was treated like a queen and I would recommend this dealership to all of my friends and family. Thank you Vordermans!!!!!!!! read more

I am a die hard bug owner. I was needing to replace my 2002 diesel beetle with 300,000 miles. Went to Vorderman last year. Found a 2014 new diesel beetle, black, it was perfect. Had a sign in the front window for a good price. Went in to make the deal, and just as I was ready to sign the paperwork discovered that the price was $1500 more on the paperwork than what was written on the sign in the front window. I asked about it and they said the price on the sign in the front window was a cash only price, REALLY!!! I went to Gurley Leap in South Bend and got the same deal with no upcharge of $1500. This year, needed two vehicles for my company. Thought we would give Vorderman's another shot at selling us cars. BIG MISTAKE. That day, I was emailed this from Vordermans 2015 Beetle Classic MSRP: $21,015 Vorderman discount: $500 Dealer Cash: $1,500 Loyalty Bonus: $2,000 Final Price: $17,015 Good price on two beetles for our company, but wait.....That does not apply if you plan on leasing. If you lease, the car is $2000 more. I showed the sales person the email, and she went and got the GM. The GM explains that the email is not for those that lease WHAT!!! Vordermans will deceive you every way they can. If you are a Volkwagon fan (even after all the emission problems, DO NOT GO TO Vordermans read more

-1 star. I bought a 2002 Jetta over ten years ago. In those ten years the service department went above and beyond for me. Around 2 weeks ago I took it in for service. After spending $530 it still had problems and it wasn't running. I knew it was time to let my old car go. I was working over 15 hours a day, so I set up an appointment to test drive 2 cars. After the test drives I said I would be back on Monday because I had very little sleep and needed a moment to think about it. That's when the pressure began. On about 3 hours of sleep I didn't see it as pressure. It was done in a "it's best for you way" They knew I was in a rental car and I was working a lot of hours so I didn't really have much time. At some point the Finance Manager talked to me and then General Manager was called over to help with the sale. He said he could give me the best deal but only that day. In the past they had taken care of me so I gave in and signed. My old car was at home (not running) and GM said something about them picking it up. Sunday, the next day, I woke up I felt uneasy about the deal. Monday when they first opened I called and left a message for the GM to give me a call. They had always looked out for me so I thought they would want to know how uncomfortable I felt about the deal and try to find a way to work with me. I also wanted to know if he was going to let someone come pick up my old car or if I had to drop it off. I waited around 4 hours to hear from him and called again. A few hours later I got a call from Customers Care, I explained to them what was going on. Maybe 10 minutes later I finally got a call from the dealership , but not from from the GM, from someone from a different department. I explained to her what was going on, she couldn't help me, but she said she would pass my message on to the GM. Hours later at a time I made clear I would be at work and unable to answer calls, I got a call from the salesperson. The next morning I leave the GM another message. A service light had come on in the car so I really wanted to talk to him about it. Hours passed so I called to speak to him again. I got yet another salesperson. He told me that the GM was busy and didn't have time to talk to me. I left a message with the salesperson. I made it clear what time I would be at work and I wanted to talk to the GM and no one else. I finally got a call from him, but once again it was at a time I was at work and couldn't answer. I called the customer care service to file a complaint about how I was treated. In that conversation I made it clear I still had my old car and asked what should I do with it. I told her I wanted out of the deal because I felt like I was getting the runaround. I said my old car was apart of the deal if I got out I knew I would have to keep it. They told me to hold on to it until they talked to the dealer. Next day Customer Care called me back to tell me that the dealer was unwilling to work with me and the dealer said if my old car was not on the lot on Friday they would report it stolen. Later that day I talked to a friend and I found out that she knew the owner of the dealership She gave me his name and told me to reach out to him. I wrote an email explaining what had happened. The next day I got an email back. It thanked me for my past years of loyalty. Then he went on to say he would have helped me but because I had stopped in to the dealership and "made a scene" and used language he did not approve of that he was NOT going to do anything. In fact I was a thief and he would make sure the police got called if they did not get my old car. MY BIG SCENE: I did go into the dealership because when I called he never answered and I wanted to look him in the face when I asked if he would do anything about the new car. When he said no. I did say he fucked me over. When he asked me to leave. I did. He stopped me outside and complained about my language. Which I said was called for and reminded him within 2 days of me having the car it needed to go in for service. Then I left. END SCENE This is the last car I will ever buy from them. I have a feeling that they don't care because they already have my money. If I'm nothing more then a thief. Then they are nothing more than con artists. read more

I needed my 2004 Passat TDI sportwagon fixed and it was outside my expertise. Vorderman was able to get me in quickly and diagnose the problems and fix them. They even went the extra step that I would do in that they replaced the old part to check that it was indeed bad. It was. The cost was high but I was happy to pay for top quality work. The only complaint I have is in communication. It doesn't happen and I didn't get correct answers. Two months later I called again and got a different (one I expected to get) answer but again they was able to get it right in and fixed but this time I didn't wait for a call but made it myself. Yes it was done and done properly. Enjoy the service but need better communication. read more

Servicing my car was hassle free and enjoyable at Vorderman's on Cross Creek Blvd. Quick queck in with Larry, aka, laid back yet witty, and a comfortable waiting area with tv, cellular charging stations, magazines and complimentary soda, water and juice. After a short wait, I was told my car was ready. Abbey was quick to give pricing break down and so peppy and kind. Her enthusiasm was clear and I could tell she was a hard worker. My car was ready, vacuumed and washed as I rolled out in less than an hour! Great experience! read more

I was out of town working in ft Wayne, im from detroit. Truck had a bad vibration when i hit the brakes. So i took it in. These guys charged me 650 bucks and didnt even fix the problem. To add insult to injury matt told me ill be really happy with it. Way to pat yourself on the back buddy.. I mean did they even test drive it what do they do drive around the parking lot and say its good? read more

I purchased my Jetta at Vorderman's in Fort Wayne, but now live in Indy. My oil light came on when I stayed in the Fort Wayne area, so I was concerned, and took it into their service department where I was introduced to Abbey. They stated they would do a 30,000 mile checkup, since I had one scheduled in Indianapolis, and I had to pay for the oil change anyway. Abbey stated they would get me a much better price than Indy, so why not! The bill was over $400, but it stated they did an oil flush and break fluid flush. When I called Abbey, she said they would resend bill stating they did the $30,000 mile check up. Next day..nothing. Called Abbey and left 3 messages with her...nothing. Asked for manager and was given Chad's number. Called him 3 times, left messages..nothing. Communication is non existent. Bottom line...I don't trust or know what they did to my car and now will have to spend another $400 to have my $30,000 mile checkup. If you live out of town..don't go there. They just don't care. read more

I purchased a 2014 Passat in August. I wanted to have the windows tinted. When my car came back from their tinter my front door panels were distroyed and the back door panels had chemical stains on them. They switched out the front door panels with a new car from their inventory. The front passenger door looks good. The front driver side door that they put in had a scratch on the hard trim and leaving my back doors with chemical stains. I took my car back two weeks later hoping they would install new door panels. The fix for this was to paint the scratch and clean the back doors. Now two weeks later I have a huge shiney spot on my driver side door. I have back door panels with chemical stains. I was told they are not going to replace my door panels "that they absorbed the cost when they changed them the first time" even though the door panel had a scratch in it. I didn't purchase the car with scratches and chemical stains ...fixing my car to the state of how it was when I dropped it off should have been their top priority. Very disappointed and pissed off. Buyer beware. If they have treated me like this how many other people are going to get the exact same service? read more