Not all advisors are the same, I think it depends who your agent is. I have been with mine for over 30 years and he has done an amazing job and has always been there in a timely fashion. read more

If you're considering Voya Financial, proceed with caution. I've been waiting over a week for a transaction that was supposedly being expedited. I've spoken with four different representatives. Every one of them assured me the transaction would be completed within two business days. Yet the funds have remained in my account with no movement. Finally, the most recent representative admitted they're experiencing an internal processing issue, which explains the delay. Ironically, I was once again told it should be completed within "the next one or two business days." I've never experienced this kind of issue with any other investment company or financial institution. Hopefully they resolve the problem soon, but based on my experience, I'd recommend doing your research before choosing Voya. read more

Horrible customer service, and communication is non-resistant. There were problems with my roll-over from my 401k into another financial services company, and they never let me know there was an issue with the rollover. They don't accept an electronic signatures, and my funds sat there for weeks, delaying the withdrawal. I cannot recommend VOYA. read more

I'm currently on medical disability and Voya has delayed my claim and payment. Instead of emailing to schedule calls, they call at random times. They don't respond to emails. Absolute trash. They (Sabrina from Voya) keeps saying that they need my medical records when they are the one's that have the doctors information to reach out and I signed a release for them to get them. read more

Worst customer service. Voya outsourced its support to an Indian call center. It takes weeks for an answer if you get an answer at all. They close tickets without resolving issues. Its stupid. read more

How are these scam artists still allowed to be in business? They're total and complete trash. Insanely incompetent. I was unfortunate enough to have to deal with these clowns when my company decide to use them for our retirement plans. Anything that you need that should be completely simple ends up being an astronomical task and burden on you. This is one the most unprofessional, I don't even want to call them a company, let's just say outfit I've ever come across. How have they not been shut down by the Govt?! Btw their corporate office is in Hartford Connecticut and New York. Here are a couple of numbers if you just want to call and complain. Their CEO is Heather Lavallee and David Katz is their Executive VP. (212) 309-8200 (860) 275-3720 Has anyone tried filing a complaint with the CFPB? read more

Almost every aspect of the Voya experience is a quagmire. The online interface is a morass of confused flows jumbled together that has clearly not gone through any usability studies. God forbid you are directed to call their Customer Service, because the automated robot forces you around a quagmire of menus asking for pin numbers and trying to get you to do voice authentication, which is super annoying when I've declined this on all other occasions already. The biggest insult is when the robot suggests you can do stuff online directly instead of calling them, when in actual fact you can't ,because their system is broken, giving me an error message and prompting me to call customer service (see photo). When you actually get to talk to someone, usually that person is actually nice and easy to deal with, but why do I have to take a half hour out of my life to do what I should be able to do online, myself, in 2 minutes? The best solution? As soon as possible roll over the full amount of your account to an external self-directed IRA where you don't have to deal with Voya ever again. read more

Voya Financial Advisors - Random error message when I'm trying to complete a routine task online. - Financial Advising Near Me - Campbell, California

customer service is the worst I have ran into in a long time. 3 calls and no resolve. tried to get a team lead on the line but they will simply not connect you. 8000 dollar mistake with no resolve. 0 stars if i could. read more

VOYA IS A TERRIBLE COMPANY FOR HSA, FSA and anything they have a hand in. It truly is amazing that even with the gross level of incompetency, that you are actually still open. I have had issues since day 1 of dealing with them. No one knows anything, has any answers or the slightest bit of information about your own account. I question how they have any good ratings because it can't just be me. One example is, I lost my HSA card and requested a new one. I was sent the exact card I lost that obviously can't be activated because it's lost in the system. BEFORE you just to the defense of Voya.... Who sent out the exact same duplicate card, Voya, not me. That is a mild example of how incompetent they are. I hope they do a complete overhaul, extensive training and re establish the entire company. read more

The worst Customer service I have ever experienced! Can't withdraw MY 401. No one helps, just robotic replies . read more

Voya Financial Advisors - Financial Advising Near Me - Campbell, California

The customer service was great while they were in the process of wooing me into investing with them. Since then it has been nonexistent. They never, and I mean ever answer their messages. The phone support appear to be brain dead, The website is so unused friendly that it had to have been created by someone who has a severe thought disorder and is noncompliant on their medication read more

This is the worst customer service ever! No one can answer your questions everything is shifted to another "team" who are equally unhelpful. Nearly impossible to complete a loan request. Makes you wonder if they're playing Monopoly with your money and that's why you don't have access quickly. I have never trusted someone less with my money than this company. read more

Absolutely WORST Financial Institution I have ever dealt with. Upon retiring, my husband and I moved ALL of our retirement accounts into just one so that it is easier to manage. We are also using a money management company; they assisted us with all of our rollovers. It was very easy, EXCEPT FOR VOYA. One year later, plus MANY emails, phone calls and letters, I STILL HAVE BEEN UNABLE TO OBTAIN MY MONEY. They make it IMPOSSIBLE to get your money out of their institution. Even my money manager has never experienced a company this bad. Thousands of dollars that I invested and am not "allowed" to get. They should be shut down. read more

you have to be insane using this company. I recently retired and had several companies I could liquidate. Empower formerly of Prudential was effortless, helpful, and done in a timely manner. Voya? Absolute and total $hit Show. Notarize this, fill this out, notify them, have you been to a seminar, call Customer Service, call your job. Their website and app feel like a child created it. I'm so done. Oh wait, the performance of that fund absolute du du. Who the hell they got managing accounts? I could've done better by myself throwing darts at stocks. In short they suck stay away. read more

Voya Financial Advisors - Me on the phone with Voya - Financial Advising Near Me - Campbell, California

Stay clear of voya financial. Took me over a year and 5 tries to withdraw my money. Was giving the run around by everyone I spoke with. Finally got a check from them and I cant cash it for 30 days. They also took pretty much half my money that was saved. read more

Zero stars. It took for separate calls and 3 different agents to find my account. I was literally told by 2 different agents that I didn't exist. read more

Absolutely useless, wrong address on address changes but the envelope is addressed to the right one? Wrong account numbers on checks, absolutely useless company. Would avoid like the plague read more

Absolute scam of a company. Given the run around on getting signed receipts from providers that weren't necessary then a deadline changed due to me changing companies but I wasn't informed of that, was directed on how to fill out the paperwork without any note of that change of date, and submitted multiple times paperwork they couldn't find in their system. They run out the clock and keep your money. All denied. Appeals, approved or denied by their own internal group, sent in 40 pages of paperwork, denied. I'm contacting the attorney general in my state. This is in practice a scam company. My account still has my balance there in their portal, they say it just doesn't exist anymore in their system. Their call center staff laughed and thought it was funny when I said i had sent in 40 pages of paperwork. Another staff made me get signatures from a school closed for the summer and I later discovered the signatures weren't even needed. Given direction and how to fill out forms for receipts and told I had until the 30th of September back in May, then submitting it is suddenly past deadlines I received no notice of. This is a scam. I'm sending over my meticulous notes on the obstruction throughout to the Attorney General of my state. read more

They are a nightmare to deal with on rolling over 401k funds. They do everything possible to delay and mess up everything possible along the way. read more

DO NOT USE VOYA. My company recently changed from Fidelity to Voya. I retired and they have done nothing but screw with me and my money. They screwed up my last 3 paychecks before retirement and took -0- out when I should have contributed 4000 more to my retirement, then they told me to take out my old information give it 15 minutes and log back in to put new information as my phone no and email had changed and now I can't get into my account at all. Now after hanging up on me once they said they would mail a pin but could take 7-10 days. WORST SERVICE EVER! read more

Terrible interfaces, FAQ has no real FAQ, lack of response from cry for help. How did these peeps integrate themselves into SF Deferred Comp? Did they "persuade" Willy to help out? read more

They have the worst customer service and it's not even the representatives fault. It's the shitty policies and supervisors. They intentionally avoid dealing with customers because they know how shitty they are. read more

I've never dealt with a company as incompetent as this one. Also, I am on COBRA, and have to pay $20 *per transaction* if I want to pay my monthly VOYA health premium online. Though it's free to send a check, I am hesitant to do so because I fear it would just get lost and my health insurance would end. Also, if you have to call them, ask for someone in the USA. In my experience, the customer service agents in the USA are pretty bad, but the ones in the Philippines are worse because they have less of an idea of what's going on. read more

Worst company I have dealt with. I opened a Roth IRA with them 2 years ago. Or so I thought. They instead put a Roth contribution into my 401k. Make that make sense?! Why would I contribute a Roth contribution without a Roth IRA account. Now I'm having to escalate the matter to see if I can even get the money I have contributed for the last 2 years out of the 401k. I will never have another account with them again. read more

They take your money with empty promises you pay for services that they deny after you jump though hoops well your trying to deal with your health they drag it out and make you repeat steps you already did accident Insurance junk, short-term disability junk, critical illness junk save your money and if anyone you work for uses them leave them cause they don't care about you they are legal thieves. read more

It's frustrating that Voya, my husband's 401(k) provider, actively prevents customers from accessing their own financial data through trusted third-party platforms like Monarch Money, YNAB, or Empower. Voya markets itself as a company that helps people "plan for the future," yet by blocking integrations with widely used money management apps, they're making it harder for customers to see their full financial picture and make informed decisions. In today's world, financial planning means being able to track your net worth, budget across households, and model retirement withdrawals with real-time data. Voya's lack of support for this is disappointing--and perhaps one of the reasons many customers choose to roll over their assets to more modern, open platforms the moment they're able. Transparency, access, and interoperability aren't just nice-to-haves--they're essential for effective retirement planning. It's time providers like Voya stopped blocking access and started empowering their customers. read more

I had my retirement set up and worked through a contractor with local state government. I have had so financial difficulties and health problems and due to this have been trying to withdraw funds from my 401k with Voya Financial. I initially tried to take money out back in February but had problems getting my pin. The account now is less than a 3rd of what I put in, in February and still they are not helping me to get my money. I've delay with horrible and I empathetic responses from staff. My health is further deteriorating and I have been in and out of the hospital. It took 4 months to update my address so I am not happy with this added stress to an already stressful situation. Every time I call I get a different answer and to be called the most ethical company their seems like their should be some consistency across the board. I've had people lie and say they were managers, yell at me and hang up. I haven't always been the most pleasant to speak to due to my deteriorating health and keep getting the run around. My patience has run out and moving forward I would not put any money into a Voya 401K account. The manager I spoke to today said her name was Michelle and when I said that to her, her response was good, don't. If that is how they treat their customers than I rather not engage with Voya because if I wanted to be treated badly and talked to any kind of way I'd choose that. Customer service is key because without customers you have no job or company even to run. read more

AVOID AT ALL COST!!!! Horrible customer service. I have been trying to roll a 401K account out of Voya for several months. I have attempted via 7 phone calls and on 6 of those phone calls the Voya representative disconnected me and did not call back. Today the Voya representative disconnected me apparently because it was quitting time. When I do get some information it conflicts with what the previous advisor told me. Horrible customer service, I am at a lost of how to proceed. Do I make a dozen calls before I turn it over to an attorney? Or do I make two dozen calls? Or do I make 100 calls? read more

Totally disgusted with VOYA. I am a recent retiree and my company uses VOYA to manage payments for retiree benefits. They are awful, they cannot keep my payments and benefits in order even though I have set up ACH payments directly from my checking account read more

First time I ever needed to withdrawal money from my 401K. My stuff was approved and they said it would be sent out the next day (which was a Thursday). I waited the time and my check never came. I called and then the supervisor Lori Ann would not help me at all. She refused to help me get my money that was sent out. It never showed up to my house, and refused to overnight a new check. read more

I would strongly recommend NOT using VOYA. Repeat. STONGLY AVOID. In this appreciating stock market VOYA managed to lose approximately 20%. Heed my warning. Do not let VOYA manage your money. You've been warned. read more

Customer service representatives are not helpful and cannot explain the reason behind unresolved issues with my account after numerous calls. Very frustrating and disappointing. read more

They should rename this company NBT Financial (Nothing But Trouble). Their customer service reps in general have no idea what they're talking about. I've repeatedly been given incorrect, misleading, insufficient information, which ultimately has led to my losing a considerable amount of money. read more

AVOID IF YOU CAN High maintenance fees. Charged me $135 to close and rollover funds to another larger financial institution with much lower maintenance fees. Charged me additional $50 to "EXPEDITE" transfer. Transfer took 12 days of lost earnings to arrive at my preferred institution. Should have electronic transfer of funds rather than cutting a check. Its like waiting 12 days in line for "Molasses Granny" to write a check for a couple of cans of cat food! read more

Avoid Voya at all costs. The investment options are limited and high cost. Upon retirement it will be impossible to arrange a rollover to another company. Best to avoid dealing with them in the first place as I can't imagine a worse company to deal with. read more

Horrible company. Was denied a small hardship loan after my wife was diagnosed with stage 3 cancer. Made me jump through hoops for over a month just to say I didn't qualify. I'm now forced to quit my job in order to receive any money. They still use 1980s technology and change policies when it suits them. Stay far away from this company. ​ read more

I strongly advise caution when considering supplemental insurance, particularly with Voya. I submitted an accident claim for my son on October 16, 2024, following a severe football injury in which he fractured his femur and required major surgery. Despite the pain and hardship he's endured, Voya's claims process has added unnecessary frustration. After completing Voya's accident form on their online portal, I uploaded 45 supporting documents, including chart notes, hospital admission records, and X-rays--exceeding the documentation requested. However, the online portal showed no updates over the next 10 business days. When I called on the 10th day, a representative informed me that additional information was needed, and a letter would be sent. I asked her to clarify the specific information required, and she claimed they had not received the online accident form. I resubmitted the form on October 29, the same day as this call. It's crazy because to start a claim online you must fill out said accident form online but they are claiming sometimes the "information doesn't transfer over". After another 10 business days without an update, I called again on November 12. This time, I was told I'd need to wait until the end of the day because the claim was still under review due to that same "missing" document--which I had already resubmitted 10 days prior. This stalling tactic seems aimed at prolonging the process and avoiding payout. I'm currently on hold, waiting for a supervisor. I will be requesting that my company explore alternative insurance providers. I have a valid claim here, but Voya appears to be avoiding payment. Day 11 of the 2nd submittal and still no update on the online portal. Currently on hold again wasting more of my time because they will not do their job. This is the most fraudulent company I've ever had to deal with. According to online reviews everyone is having the same issue. They refuse to pay out legitimate claims you have to argue with them and threaten lawyers before they do what they are suppose to. For those considering Voya, please be aware: they may delay and hinder the claims process when you need them most, though they are diligent about taking payroll deductions. read more

I have talked to 5 different people at Voya today without a successful solution to the problem of transferring my account to Vanguard. Voya's process for this is unnecessarily complicated! Perhaps this is purposeful and designed for me to NOT be able to close my account with Voya?! I will never do business with Voya again and I will advise everyone I know to NOT do business with Voya. read more

If I could give zero Stars I would. This is one of the worst organizations I've ever had to deal with. Their customer service Representatives are nothing more than people reading from a computer screen that don't understand anything you tell them regardless of how many times you try to explain yourself. They basically run you around in circles collecting information for them only to deny your claims regardless of how many times you do exactly what they ask. I would never recommend using Voya. read more

The customer service is really bad. My husband had the hardest time getting the check from them and had to get his HR involved.