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    Patelco Credit Union

    4.0 (42 reviews)
    Open 10:00 am - 5:00 pm

    Services - Patelco Credit Union

    Personal banking

    Auto loan

    Patelco Credit Union Photos

    Recommended Reviews - Patelco Credit Union

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    4 months ago

    Business owner information

    Photo of Tashae R.

    Tashae R.

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    1 month ago

    Business owner information

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    Patrick R.

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    5 months ago

    Christina Marquez is a great help and she guided me through all the things required for setting up a new account

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    Photo of Tashae R.

    Tashae R.

    Helpful 1
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    5 months ago

    Business owner information

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    Tashae R.

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    1 year ago

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    Jessica R.

    Helpful 1
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    Photo of Salvatore P.
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    5 years ago

    Business owner information

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    Jennifer M.

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    2 years ago

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    Jennifer M.

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    4 years ago

    Business owner information

    Photo of Tashae R.

    Tashae R.

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    2 years ago

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    Tashae R.

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    Photo of S H.
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    2 years ago

    You shut the ATMs down at noon. Not sure who's idea that was but it wasn't a bright one.

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    Jennifer M.

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    3 years ago

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    Tashae R.

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    7 years ago

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    Peter M.

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    5 years ago

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    2 years ago

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    Jennifer M.

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    2 years ago

    Business owner information

    Photo of Tashae R.

    Tashae R.

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    5 years ago

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    Tashae R.

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    3 years ago

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    Tashae R.

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    Photo of Mag Z.
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    5 years ago

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    Tashae R.

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    5 years ago

    Business owner information

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    Tashae R.

    Helpful 1
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    5 years ago

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    4 years ago

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    Tashae R.

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    6 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    Patrick R.

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    6 years ago

    The office closed at 4 pm, I came at 3:50 pm but it already closed! Wasted my trip, this is not how you provide good service.

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    Summer S.

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    6 years ago

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    5 years ago

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    Tashae R.

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    5 years ago

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    4 years ago

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    Tashae R.

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    5 years ago

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    Jessica R.

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    4 years ago

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    5 years ago

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    7 years ago

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    Summer S.

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    6 years ago

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    8 years ago

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    Patrick R.

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    5 years ago

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    4 years ago

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    4 years ago

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    Tashae R.

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    8 years ago

    Great, helpful, people that listened to my concerns with patience. I really appreciated feeling welcomed in. Thanks

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    Patrick R.

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    Page 1 of 2

    Patelco Credit Union Reviews in Other Languages

    Ask the Community - Patelco Credit Union

    Is this branch open on Saturday?

    Hello Justin B. The San Jose location on Cherry Ave is not open on Saturdays. To find other… 

    Is this location open on the weekend?

    Hello Regina! Our branches are temporarily operating under modified business hours of M-F 10AM -… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Patelco Credit Union

    I recently went into the branch to get an auto loan I was assisted by Esmeralda.

    Mentioned in 4 reviews

    Read more highlights

    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (47 reviews)

    Downtown

    I've been using this location for at least 10-15 years but I wish I had a better choice. Do select…read morea different BofA location as this corner does not have the customer access . There are a handful of parking spots under building but they all seem to be taken even when the bank is empty. I'm never comfortable using the outdoor ATMs with all the homeless nearby. National call center support is friendly but be prepared to wait even if you are a "preferred" customer . I think I waited 40 minutes and did not get any assistance today. Counter and Desk Loan Staff is always quite friendly. Good luck getting into your safe deposit box during Covid as it's a two day wait just to get someone to call you to make an appointment.

    So disappointed with their services. The customer service rep told me that I have to upgrade my…read morebank account in order to use my debit card. A new debit card was issued to me at this bank and the customer service rep helped me with my check deposit using that new debit card. In fact, she opened another new saving account for me and transferred all my saving to that new account without letting me know. Also, she took my previous debit card. I wonder if this is a fraud? How could a bank closes the account owner's saving account and transfers all the money in that saving account to a new a account without letting the account owner knows? After this incident, I called Bank of America, none of the customer service rep can help me. No one can really tell me where my saving is being transferred and where my check is deposited. The only thing they told me is "WAIT".

    PremierOne Credit Union - Grand Opening Ribbon Cutting

    PremierOne Credit Union

    (69 reviews)

    Santa Teresa

    I've been banking with PremierOne on Via Del Oro for several years now and the customer service…read morehere has always been exceptional. As a young person, anything related to money and financial planning has always been intimidating to me but PremierOne has educated me on all things money and finance. PremierOne helped buy out my lease from Honda and helped me to finally purchase my car! I would especially like to shine some light on Horacio who I've known since he was a teller and is now a member service officer, he's helped me secure personal loans that have helped with everything from veterinary bills to small business purchases. Horacio has always delivered incredible customer service, helped me make financial decisions, and has educated me on PremierOne's many financial products. If you're trying to move away from the big 4 banks, please consider a more local institution like PremierOne!

    I have been a loyal customer of Premier One Credit Union for over seven years, and I am extremely…read moredisappointed with the customer service I received recently. I spoke with a customer service representative who said they would transfer me to a manager for further assistance. After speaking with both the representative and the manager, neither of them were able to help me with my issue at all. There was no solution offered, no flexibility, and no effort to support a long-term customer. For a credit union that has been in business for years and makes millions of dollars in fees, the lack of care and support was shocking. Being treated this way after more than a decade of loyalty felt downgrading and dismissive. Customer service should value long-term members, not make them feel like they don't matter. Unfortunately, this experience showed me that loyalty does not seem to count here. Very poor service, and I expected much better.

    Provident Credit Union

    Provident Credit Union

    (88 reviews)

    North San Jose

    I'm not a member of Provident Credit Union. However, I had the most efficient, positive, and smooth…read moretransaction selling my vehicle with a seller who banks at PCU. We met up at this particular location and I don't think I've ever had a more pleasant experience at a credit union, specifically because of Nancy. She was so kind, helpful, and skilled and made the transaction between me and the seller easy peasy. I highly recommend this branch because of Nancy and I hope she gets all the recognition and praise in the world. Also, this particular PCU was tucked in a very peaceful plaza that felt safe (and had ample parking spaces). There was a security guard in the parking lot ensuring there wasn't any shenanigans/funky business taking place. Kudos to this Provident Credit Union and cheers to Nancy!

    I would like to express my sincere appreciation and commendation for the excellent service provided…read moreby your bank officer, Jenny Hsieh. She has consistently demonstrated outstanding professionalism, dedication, and efficiency in assisting me. What impressed me most is her timely response and willingness to help whenever needed. She always handles matters promptly and ensures that issues are resolved smoothly and efficiently. Her positive attitude, attentiveness, and commitment to providing exceptional customer service truly made a difference in my banking experience. Employees like her reflect positively on your bank and deserve recognition for their efforts. Please convey my heartfelt appreciation and thanks to her for her wonderful service. I truly value her support and assistance.

    Bank of America - Area BoA closures

    Bank of America

    (80 reviews)

    I have always had good experiences at this branch. I usually do the drive through (or rather, drive…read moreup & hop out since I'm short). I appreciate that they have so many ATMs so you don't have to wait. Parking is good and far away from the insanity that is the Pruneyard. There's always cash in the ATMs and it doesn't shut down for maintenance as soon as I walk up. I had to go inside for the first time today. First off, it was very easy to make an appointment with a Banker using the app, and then reschedule it when something came up. I was warmly greeted and asked to take a seat while I waited for my appointment. Yes, the line was long. Yes they only had one teller. Why? Because the other two were sent home by the manager because they were sick. You don't want a place that forces sick people to work, do you? They do have a greeter who tries to triage and I thought that was very helpful. I did have a comfy seat while I waited. And then the manager came to help me herself. It could have been complicated but she found a way to make it easy for me. So thank you. Everyone who was shocked by the long wait times, remember it's difficult to hire right now to get people to come onsite. Remember people get sick and you can't have anyone sneezing or coughing onsite. Let's all be a little more patient and appreciate what they are able to do with what they have.

    I am not surprised by this bank's low rating. There is always a huge line and very few tellers…read moreavailable. There is no bathroom inside the bank for customers and no food samples or anything. I remember banks used to have free coffee and cookies. Waiting in line and smelling peoples BO is just disgusting. If you have any other options, I would suggest finding a different bank.

    Patelco Credit Union - banks - Updated September 2026

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