I had a great experience at this VPC. I showed up a little before they opened and drove around looking for parking, eventually finding the rear VPC storage lot. An employee there pointed me to the main entrance (see photo) and let me know they start letting customers in right at 0800. As soon as the doors opened, I signed in and was called up within about five minutes. I used FASTPASS, so all my documents had already been submitted and approved ahead of time, which made the process smooth. After the paperwork, I completed a joint inspection with the vehicle inspector, received my tracking number, and was done. Total time at the VPC: about 45 minutes. Tips for a smooth vehicle turn‑in: -Use FASTPASS and submit all required documents at least seven days before your appointment. -Follow the instructions on PCSmyPOV.com for the specific VPC you're using. -Plan for the possibility of spending the full day in case something needs to be corrected. -Check what items are allowed to remain in the vehicle (e.g., sun shade, jumper cables, first aid kit, child car seat, playpen, fire extinguisher, trailer hitch receiver (subject to change). read more

VPC LA - Blue area-entrance to VPC. Red area-paid parking for hotel. Yellow area-possible waiting if you arrive before the VPC opens. - Vehicle Shipping Near Me - LOS ANGELES, California

Absolutely horrible service by the ASSISTANT MANAGER Nicole. The only saving grace was for Lamont. When I disputed damage Nicole became unglued and commenced her childish attitude. Never in my 20 plus years of moving in the military have I encountered a more hostile person in this industry. When I sensed her hostility and her unprofessional demeanor I requested to speak with anyone else to include the manager. When I made this request she proceeded to proclaim that SHE WAS THE ONLY MANAGER. This God-like complex seems to fuel her animosity. Upon asking her to ease her hostility she then made the statement of , "I don't have to give you your car and you can come back another day if you don't like it." I understand you have a government contract so service members are forced to come here, but come on you can let your rogue employees treat customers like this. The sign says satisfaction but Nicole is definitely contrary to that. Please be advised and warned that it f you also encounter her toxic personality that you are not at a loss because there are two managers above her named Belinda and Desiree. Avoid her since you can't avoid this business if you're military. Be prepared for a berating and attitude of you dispute your Vehicle Condition wit read more

VPC LA - Not to all employees - Vehicle Shipping Near Me - LOS ANGELES, California

Scheduling my pickup appointment was a breeze and availability was great. I arrived a little bit before my appointment time and I was driving off the lot right as my appointment should have started. Pickup was a breeze and no issues with my car. read more

The manager is horrible. I've been here twice to drop off a vehicle and it keeps getting turned around because it's not clean. Mind you I just paid for a professional detail 2 days prior to shipping, $165. I brought it in and over 1 day it accumulated a small amount of dust. They would not take the car unless I rewashed it. So I washed it for their satisfaction but it doesn't even matter because it's going on a truck across the country. I understand the inside but the outside. Ridiculous, I feel like they don't want to work with people. The dumbest thing, the people are great tho, it's just the manager. read more

One of the worst customer service I've ever experienced. On top of being in the military for almost a year now, I just got assigned to Germany and I drove all the way from San Francisco to drop my car off. Two things caused me to be rejected: my car had 3/8ths of a tank of gas when it was supposed to be 1/4th or less, and there was a tiny spec on my rear windshield. I told them my car was 1/4th of a tank but they insisted it was 3/8ths. On top of that, I just ran it through a car wash in LA and they still said it was "dirty". Even though I told them I drove 6 hours, they said they were too "booked" to wait an hour but when I returned to the waiting room, there was no one in the chairs read more

HORRIBLE CUSTOMER SERVICE FOR PCSING MILITARY & THEIR FAMILIES!!! My husband (service member) & I dropped off our car last month at Los Angeles VPC. We had a horrible customer service experience, I would give them ZERO STARS if I could! First of all, the location of this VPC is in the ghetto of LA and there's A LOT of HOMELESS CRACKHEADS right outside of the building. Due to Covid, they only allow the service member to enter the building & the garage for the inspection. I wish I would have known that because they made me wait outside near the homeless crackheads at 2:00 PM in the afternoon. I told the guy at the door that I was vaccinated and could show my vaccine card but he said "I don't care, only the service member is allowed inside". Mind you the car's title is in my name, not my husbands! Super rude customer service!!! Also I heard the guy at the door tell his boss that he "accommodated me" by giving me a car to sit in, instead of the curb. Really??!! They should have told us that only the service member can enter the building before we got there! They don't care about the Military and their families! Luckily our car passed inspection. We washed it and vacuumed it at a car wash down the street (AquaMax) right before our appt. Especially since it was covered in bugs because we drove our car down from the SF Bay Area. Also They are very strict about the 1/4 tank of gas, ours was slightly above the 1/4 tank so they had us run the engine a little bit. Also it's extremely important to be on time! Our friend who dropped off his car 2 days before us, said he was ONLY 5 mins late to his appt and they tried to cancel him. So make sure you're on time! read more

It's very tough to give a 1 star for anything and place, but this VPC location made it extremely eaSy to do so. I made a 0800 appointment. I arrived 30 mins early and waiting in my car until they opened the doors. There was people lined up outside and I didn't think much of it since I booked an appointment and figured I would be the first person seen...WRONG! Once inside I signed jn and noticed that someone also had an 0800 appointment and others didn't. After waiting almost an 40 mins, they finally got to me but almost didn't had an employee not catch that I had an 0800 appointment. Thus thE one star rating. Otherwise I would give this place a 0 star. Honolulu VPC by far for their process right. Perhaps management here should take a look at how real customer service and processes work. Hopefully no one else experiences the same issue as I did. Maybe I should've forgone making an appointment and just did a walk-in to set my expectation level low and come out a satisfied customer. On a side note, plenty of parking and facility is nice, clean and spacious. There's also a play room for the kiddos. read more

Zero stars if that was an option!!! This is a formal complaint against the Los Angeles Vehicle Processing Center in Gardena, As an active duty military member I have used six VPC's worldwide and the LA VPC by far was the worse!!! I scheduled my appointment at least 4 weeks in advance and emailed required paperwork for a smooth process. One of the attachments was'nt clear which I resent and there was two forms that were easy to fill out once I arrived. Back story where I was stationed the closest VPC was the LA VPC so I drove 6 hours to get there. My appointment was on a Friday so I got there on a Thursday. I was also scheduled to fly out to my new command on Sunday. I arrived to the VPC 15 minutes early and called to check in because the front door was locked and was told I am too early and someone will come to my car when they are ready. They finally came to my car 15 minutes past my appointment time. Meaning I was at the VPC for 30 minutes now. The manager Nicole Mendoza was the rudest person I have ever met in my life!!! She had me stand in the front requesting documents that she was already sent via email while other customers were seated and given a clipboard to fill out paper work.Time was purposely managed inappropiately. I felt stereotyped and singled out as the only minority customer at the time. After about 15 more minutes she finally allowed the inspector to inspect my car. In which he said it was clean and the only problem was the gas was one bar over the limit and they did not want to run it out because it will go past their working hours at 1600 and refused to process my car. The car had 4 bars and the requirement was 3. I told them I will drive around the block, it will take less than 5 minutes and they still refused to process the car. They also refused to reschedule me there mentioning to go on the website. If my vehicle was processed at my scheduled time and I was not told to wait all issues would have been mitigated and the vehicle would have been processed with out delays before close of business. The VPC is closed on the weekends and I was scheduled to fly out on Sunday. I explained to them that I am on orders to fly out on the weekend and do not know anyone in LA so I can not do a power of attorney or anything. To which the manager did not care even though she wasted 45 minutes of my time and could not support 5 minutes to empty one bar of gas. I ended up having to contact my command leadership, SATO and administration to cancel my flight and report the LA VPC. I had to pay for a hotel two additional nights out of pocket and purchase a new airline ticket. Looking at the reviews for the the Los Angeles Vehicle Processing Center in Gardena, CA this experience happens to be a common theme. I am incredibly disappointed in the disreputable, idleness, insensitivity and unwillingness to assist customers from the manager of International Auto Logistics. Not to mention the second time I returned I was not greeted and the manager was still rude and unprofessional. She appeared to have a chip on her shoulder and a preference towards certain customers of a specific race. The second time I returned a customer had a car that was dirty and over the gas limit and was allowed to remediate their issues and return the car the same day without an issue. I will never recommend LA VPC to anyone!!! read more

DROVE 6 hrs JUST TO BE DENIED AND DROVE 6 hrs back home!!! I PCSD WITHOUT MY VEHCILE!! I had dog hair under my seat that I cleaned up real quick. They said "Just reschedule to another day it takes an hour to process the vehicle". I had two days left to leave the US! "Just make a power of attorney to take your car back another day". Excuse me?! Why would I drive home 6 hrs just to have someone else drive it back to LA. PRIOR TO ALL OF THIS. I asked repeatedly called "is there a preinspection I could do?, I would hate to be denied when I get there". The VPC response: "just follow the website and you're fine". I brought the documents and cleaned the car and left the right amount of fuel. When I get there "per the white glove inspection your vehicle cleanliness did not pass". I said what's the rules and checklist of the "white glove inspection"? I got a sarcastic response " obviously, 'white glove' it's just not clean to go overseas". If they were worried about pet hair under my seat why didn't they mention anything about the dirt foot prints of my shoe then? I left some dust there too. Poor customer service. Btw, I cleaned my car within 10min (I went to the store to buy tape to clean hair from my car). They did not let me borrow tape from their office so I could clean it and process the vehicle. I was so desperate I told the lady.. I will pay overtime for someone to process my car through.. Not to mention all the employees were caught up with homeless people fighting in the streets and calling the cops instead of helping the customers in the VPC building. I thought your job was to HELP us get our cars overseas. I didn't know this was a Pass or Fail test?? read more

What an absolutely miserable experience. Rude staff! We had an appointment at 2pm. Made us wait around. Denied us during the inspection. They closed at 4pm. So when we returned, they were closed. We're not from L.A....So, we had to get a hotel for the night. When we returned the next day at 8:30am they didn't see us until 10am. They basically don't care about you. They wouldn't clear us until 11:30am...Pretty shameful to treat customers this way. But, since they have the military contract they don't care. Trust me!!! Don't come here if you can avoid it! read more

If the government did not force us to go here it would be out of business in a day. Possibly the most rude, pushy liars I've ever had the displeasure to encounter. Do not sign anything before you are ready to leave and you are sure everything is in order. read more

VPC LA - Front of the establishment - Vehicle Shipping Near Me - LOS ANGELES, California

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If I had to choose between slamming my head in a door repeatedly and shipping my vehicle here, I'd choose the less painful option from the door... Spent hours waiting and ended up having to get a hotel because I don't live in LA.. never coming back. read more

This is probably the worse experience I ever had with any type of business transaction. I have a friend who is a service member who had already PCS to Nigeria with his entire family. I live in Fresno and traveled all the way to Gardena to drop off my friend's vehicle to be ship. I arrive an hour early at their place. The door is lock and there is a phone number listed to call. I called and let them know I have an appt. But arrive early. I asked if they can see me. I was told to wait until my appt. So I waited. When the time came I stood in front of the door waiting and no one open the door. After 5 minutes of waiting I called the number again. I was given an attitude telling me that they are aware Im outside. So a short slightly chubby African American lady open the door and look very annoyed at me for calling them several times. Anyways she asked for the documents and I handed everything to her. She said, that I have to reschedule because the orders were not originals. I called my friend and had him speak to the lady in charge. One minute later another African American lady told me that the car is dirty and that they can't accept it. I said, I traveled 4 hours away im just here to drop the vehicle off for a friend who is already in Nigeria. So I told her I'll get it wash there's a gasoline station at the corner with a car wash. She gave me an attitude and says unless you can do it in 5 minutes which you won't be able to do because you will be late for your appt. I told her I have been here early an on time and I am not aware it needs to be in a brand new condition in order to be ship. I asked to speak to a manager because I felt like the two ladies were being very rude from the beginning. The shorter chubby lady who I was talking originally told me she is the manager. I asked if there was someone else because I don't think she's qualified to be the manager. She insisted for me to make another appointment because I'm already late and that I only have 15 minutes of time to be assisted from the time of my appt. Even though there was only me and one other customer there. So I insisted not to reschedule because of my efforts just to bring the vehicle in. I explain again that I drove really far just to drop off the vehicle. I was told by both women the that it was my fault for not reading the rules on the website. She yelled and told me to get out. I don't understand why the company is hiring employees like this who is very rude, inconsiderate, and no customer service skills whatsoever. This is a place of business for the company if it wasn't for the military this company would be non existent. The majority of their customers are men and women in uniform. Who's serving their country. The two ladies should be fired especially the one who claim to be the manager. I don't understand why an employee would not try work things out for the benefit of both the Service member and the company that they work for. I will write my city official about this place. read more

This place stinks, complete shitshow. Customer support is terrible and employees are condescending.

I was a little nervous after reading the reviews, but we had a great experience at the LA VPC. The staff was friendly and efficient. We showed up 4 hours before our appointment time, hoping they could see us early and they did. We only waited about 15 minutes before being called back and got out out of there about an hour later. This was the 3rd VPC I've been to and the process was the smoothest. Definitely recommend. read more

Picked my vehicle up from here due to a PCS and it was so quick and easy. It must have been the best pick up I have done. I was greeted right away, and minutes later my car was ready. read more

I was nervous about picking up our vehicle due to the negative reviews, but I had a positive experience. I arrived 20 minutes before my appointment and they were able to assist me right away. I was greeted when I walked in and Jason assisted me with retrieving my car. The process was fast and had no issues at all. read more

I'm giving this place a one star review because their customer service was terrible. When you get there you have to wait outside and call for them to let you in. On the website it says arrive 15 min early and when I called upon arrival she tells me "due to COVID you have to wait till 10am". No worries right, so I go back to my car and sit until 10 but as soon as I get in my car other people wait by the door and they help them in no particular order. Just a hot mess!!! I can go on and on about how unprofessional they are but bottom the way they talk to customers is terrible. The wait is longggggggggg! By the time I got inside and still just waiting some more listening to them talk to military members calling in to inquire about the process they are so rude to them. The employees make comments back and fourth to eachother. No professionalism. I was talking to another guy waiting and he told me this is the worst vpc he has ever dealt with. This was my first experience with them and I hope my last. read more

I arrived early and they had me finished in a hour! Donna was great and very nice to work with. Staff that inspected my truck were also helpful. read more

Shipping through pasha from Hawaii, found out small damaged spots on the surface. We have photos evidences before and then to prove they are new. Feeling bad since if we wanna claim those minor damages we will need wait till another whole day to pickup, they will request photos from Hawaii side which is gonna mess up our schedule. Disappointed but not surprised - it's pasha. read more

They are operating on appointment only due to COVID. Arrived 30 mins early and they got my vehicle right in. I had researched everything on their website (pcsmypov.com), so I had all the paperwork ready. Appointment took 20 mins, we were already in the Uber leaving before the appointment was supposed to start. Great staff. We'll see how the vehicle looks on the other side. read more

Great service, was extremely late and showed up 5 minutes before they closed, Carlee went above and beyond to get my vehicle in!

Went in yesterday morning and everyone was very helpful. I was in and out in a little over an hour. Had to ship out my brothers car, and I had no clue on what needed to be done. Thankfully I was walked through the process once the paper work was in order. The inspector was very detailed and observant, he explained what was being done and why it was necessary. I really appreciated it! read more

They take their sweet f***** time. Only one person working and skipped over my name after waiting for 2 hours. Had to rewrite my name on the check in sheet to get helped. Better off sending your vehicle to San Diego. read more

Great customer service from Donna and the gentlemen conducting the vehicle inspections. I had an issue with my e-brake, but a local shop tighten the cable in minutes. Overall, painless and quick. read more

Dropped off my daughter's vehicle this morning and I thought the process was quite smooth. Just make sure your tank is 1/4 full or less. That was the only issue I had and it was my fault, not their fault. I can't vouch for anything after the vehicle was dropped off. We'll see what the car looks like after it makes it to Anchorage. {Just wanted to add that the car made it to Anchorage without any problems or issues.} read more

This lady Nicole is so rude. I went with my brother who is separating from the army after his 4 year term and went to pickup his car from this business. We don't mind waiting outside and following COVID guidelines. Nicole should get some remedial training and sharpen her customer service skills. I can see why all the one stars reviews mention poor customer service. I was helping my brother go over his vehicle along with the check in sheet to ensure his car landed safely. The car was in the warehouse near the roll up door. As soon as she saw me she yelled "get out". How rude is that? I told her I'm just helping my little brother check his car, she replied " you can look at it outside when he is done". I told her I'd like to look at it before he signs anything. She replied "that's not going to happen". I'd be embarrassed to have her on my staff treating customers like that. For anyone reading this, don't let Nicole talk to you in any other way but polite and professional. I do plan on making a complaint to the DoD. Just a matter of time before this business loses its contract because of one bad apple. read more

Super rude staff. Had an appointment at 10, showed up at 0945 and signed in. The staff helped people with appointment at 11 and totally forgot about us until I said something at around 1045. I went up to them and said "our appointment was at 1000, it's 1045 and nobody has said anything to us," they responded with "well did you sign in?" YES AND WE HAVE AN APPOINTMENT. And then they were giving my boyfriend and I attitude the entire appointment. We went and got the truck washed before turning it in, and then they told us it wasn't good enough. So my boyfriend spent an hour scraping off bugs front the front of his truck (if you live in California, you know that those bugs WILL NOT get off the truck whatsoever). Like another user said, if the government didn't force us to come here, we wouldn't have. Very disappointed, and I'm a very understanding person and hard to piss off. Just mad that this was the last day I got to spend with my boyfriend for a few months. Wasted at this place. read more