I walked into this place with a copy of The Books of Enoch and The Tao te Ching, my own books. The…read moreowner was asleep in her chair or pretending to be asleep. It was creepy, like the scene with the pale man in Pan's Labyrinth. I spoke to her trying to wake her up multiple times. She wouldn't wake up. I looked around I couldn't find any books. I was looking for sacred texts of the world's religions. I said something to her again and she abruptly opened her eyes and started talking to me. I asked her if the place had any sacred texts. She said, "No. Besides those two" and pointed to my books. I said they were mine which I brought in. She was acting like she didn't believe me even though she runs the store and would have known she had no books there. She gave off deranged vibes, so I tried to leave and she blocked the way to the door. I had to demand repeatedly that she let me leave before she did. She wanted to steal my books for some reason. Also, the store looks really trashy on the outside and makes Medford look like more of a dump. Not cool.

The store workers misled me about the delivery date on an item. It did not arrive until much later…read morethan what was promised. When I complained to a store manager, she told me to "just be happy that I have my boots now." That absolutely blew my mind, who taught to customers like that, especially when your employees lied to them. I would not have gotten the boots if I would've known they would take that long to arrive. I'm especially appalled at the manager's response to " just be happy I have them now." Absolutely worst customer service experience I've ever had. I hope nobody shops here, I'm not the only one who seems to have had a horrifying customer service experience

I've shopped at Boot Barn for years and so has my family, but after this experience I'm done…read more I bought a pair of black Cody James jeans less than 30 days ago. From the factory they had an absolutely overwhelming chemical/sulfur smell -- so bad you couldn't even stand near them. This wasn't wear-and-tear, it was clearly from the dye/manufacturing process. I went back to exchange them (no tags, but clearly unworn and within the return window) and was treated horribly by two employees, Daniel Slater and Alexis -- one of whom said they were a manager. I was flat-out denied any help because the tags were missing, with zero attempt to acknowledge the manufacturing issue or offer a solution. No flexibility. No customer service. No respect for long-time customers. I wasn't asking for anything unreasonable -- just an exchange for a defective item. Instead I walked out frustrated and honestly shocked at how dismissive they were. Just a heads-up for anyone shopping there: if something is wrong with a product, don't expect Boot Barn to stand behind it.

It's a little pricey at first glance, BUT the clothing is high quality and the colors wash well…read more The t-shirts are thicker than average and often 100% durable cotton. Customer Service is Excellent! I went in attempting to shop for my college student and had a couple of pictures of things they liked on the website. Marissa (sp?) was such a big help! She is super proactive and her eye for color and style was a game changer. Marissa effortlessly helped me pick out several pants and complementary shirts among other items. The colors she suggested are all interchangeable and results in several new outfits. Best of all, Marissa made me aware of the current promotions and saved me a few dollars with my overall purchase *every bit helps* I highly recommend coming here for high quality fashionable finds *thumbs up*

I've gone this store three times this year and every time I ask for a shoe they can never find…read morethem. It takes him 20 minutes just to let me know. Also, the manager I overheard him saying just recommend a different shoe because they couldn't find the shoe I was looking for that was on display. Also, the employees aren't really even helping much. They're just talking to each other and ignoring customers, which is very odd almost every time I get one person somewhat acknowledging me, which is fine actually I just want to buy something specific. They can never find when I'm asking for. It's pretty sad about a year ago. They were on different management and those guys were pretty awesome but I don't know what happened since then and it's become a pretty poor experience actually

Friends and I were walking through Jacksonville Oregon today. I saw a gorgeous crocheted sweater…read morehanging on a rack in front of a boutique I had not seen before. My girlfriend and I went inside (leaving our husbands outside) so I could try on the garment. It was beautiful but not quite as long as I wanted. The lovely young lady working in the store mentioned a longer one hanging on the rack outside which I had overlooked. She got it for me and it was perfect I thought it was $190 but decided to purchase it anyway. The owner of the store checked me out and that is when I learned that it was only $49. I was shocked ! This boutique has many very beautiful things I am happy to report. The next time you go to Jacksonville I highly recommend that you stop in and see what you might like. I intend to take my own advice and every time that I go to Jacksonville I will check this place out. Very lovely merchandise. Very lovely people who work here. And very lovely people who own it.

A STUNNING boutique. Phenomenal quality, prices and customer service. Kim was soo helpful and kind…read morethroughout my entire experience and helped me pick some awesome pieces. Will be returning whenever I am in the area!

Our company needed to print off t-shirts for our employee's and clients. They had awesome customer…read moreservice and got my order done in a short period of time. I was very impressed with the quality of material and how the print on the shirt came out with our company logos. They also had top notch customer service and were very good at communicating when asking for updates, etc. I will definitely be using them again in the future!

We love Manny and his crew at Forte Clothing! We get all of our Hats, Sweatshirts and Shirts made…read morefor our construction business from them. Top notch quality, friendly atmosphere and they get our orders out to us quickly to keep our crew looking sharp with more than fair pricing. We trust Forte with all our screen printing needs. Highly recommended!