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    Vueling

    1.4 (382 reviews)
    Open 8:00 am - 8:00 pm

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    strandberg travel guitar on top of carry-on luggage

    Beware of rude abusive agents who will try to humiliate and harass you, and try to charge excessive unreasonable fees for travelling with small soft-case musician instruments which all other airlines allow as carry-on luggage and usually without any extra charge. I've been traveling around the world with my Strandberg guitar (soft bag) since 2023, it is very small and specifically designed to fit horizontally across overhead bins on standard commercial jets, and on fuller flights it can easily slide on top of roller bags or jackets. On June 2nd 2026, I was flying Alicante-Barcelona-Nice with Vueling (first time ever, and I am sure it's the last time!), prior to the trip I did some research and pre-purchased a carry-on allowance for an extra item (the guitar) for 40 Euros. While boarding in Alicante I was shouted at by a Vueling agent "You are not going to fly with this thing today!"... That was an unexpected and scary beginning... She shouted "It's over the allowed dimensions! You have to buy a box to fit it in, pack it, pay for extra checked-in luggage, so you can't fly now".... Very politely I asked her if there were any other options, she said "You could have purchased a full extra seat for the guitar in advance, but now it is not possible as the flight is full".... Not boarding the flight would ruin my plans, as I was asking her if there is anything that could be done - and eventually she said "Yeah, ok, you can purchase "an extra seat" now, for 110 Euros, but you'll not have any seat, you'll have to carry it on your laps". Of course at this point I would have agreed for any options, so I paid 110 Euro requested by her (on top of previously paid 40E) to board the flight. She also said "But while boarding in Barcelona you will have the same problem again" - and she was wrong - an agent in Barcelona checked that I had a pre-purchased carry-on item for 40 Euro and allowed me to board without any problem. The biggest issue here was that the agent in Alicante used her way of psychological pressure ("You are not going to fly today!") to make the passenger (myself) pretty much devastated and ready for anything, and later she "softened up" and "allowed" to board after charging the maximum fee she was able to charge... If it really was "the company policy", then the 2nd agent in Barcelona would have try to charge me extra fee as well, but as it did not happen - this incident had a completely personal touch, it depended on the mood of an agent, and her desire to display her powers, harass and humiliate the passengers and charge for extra money. Trying to resolve this issue with Vueling support later did not result in any refunds. I will never be flying Vueling again, and will be spreading the word about my bad experience as much as I can. On a separate note, if you are flying in or through the US, federal regulations (FAA / 49 U.S.C. 41724) mandate that airlines must allow small musical instruments in the cabin as carry-on items if there is available overhead space at the time of boarding.

    Horrible Experience. Me and my family were flying from Barcelona to London and they did not let check our bags because "checking had closed." This was an hour before our flight so it was very odd to us to close checking an hour before the flight and the lady was very hostile towards us not being helpful at all. We have now missed our flight and cannot get on another until tomorrow. We also spent $450 on checked bags and did not get that money back. After this diabolical, we checked the policy and the latest you can check in to your flight is 40 minutes and against we were there an hour early. For our new flights we ended up having to continue to use Vueling and I will say it was much more better this time we made our flight, I am not sure if this is a company issue or just the person we were originally working with.

    Rand E.

    Definitely a budget airline! Took a flight from Basel to Barcelona and service in Basel excellent, including their wheelchair assistance. The flight was only slightly delayed but totally packed flight! There was a limit on carry on of 10 kg and they were very strict with this. Also strict liquid limits, my 3.8 oz lotion was confiscated. There were no free drink or food options...only pay ones. But on their last flight of the day, you can get 50% discount. Seats are all small and do not recline and there is no entertainment. Luckily we only needed to fly this airline once on this trip!

    Aaron S.

    Vueling is a low-cost Spanish airline based in Barcelona; I flew with Vueling for the first time from Manchester in August 2024. Vueling's main base is at Barcelona-El Prat, which is the Airport that I flew to on my recent trip although they serve many cities and countries around Europe, even reaching into Africa. My experience with Vueling wasn't too great - I found the booking process to be overly complicated via both their app and website - just because they're a low-cost airline doesn't mean they have to make cutbacks to the website too. My seat reservations were changed multiple times from the point of booking to actually arriving and checking in at the Airport - I was also denied the chance to change my seat reservations, even at an extra fee. We travelled as a group of three, and as the seats are in rows of three, it would have been perfectly straightforward to put us all together but it didn't work out that way. To make matters even worse - the group next to me was a family of three, and was in the same situation where the father was separate from his partner and child, with seat switching not possible, I had to put up with a misbehaving child next to me for the entire flight who kept going into my space and even head-butted me. I understand the Airline can't be responsible for other passengers' behaviours but surely to split up a group for no reason makes no sense. I had to request special assistance for a member of my travelling party - it was possible to add this during the booking process but again there was no confirmation of this - a few days after booking I attempted to use their chatbot to get a confirmation of this and I found it next to impossible to speak to a human, I later did receive an email in Spanish which related to the assistance, but this appeared to be impersonal and an automated reply. I did have a small delay waiting to board the flight and I was unhappy with the level of information provided by the Airline regarding why this delay was taking place and how long I'd expect to wait, so the boarding gates were uncomfortable and crowded. The Airport facilities at Manchester were very poor as they used Terminal 3 at the time of my flight. However, it is positive to hear that they are relocating to the newly renovated Terminal 2 in November. WiFi is available in-flight as well as a basic selection of food and drink, not really much for gluten-free, but that's fine for a short flight. I wouldn't use Vueling again if I had an alternative, mainly due to the poor customer service, difficulty making the flight reservations via both the website and app and lack of information provided to passengers. 2*

    Picture of original flight at 1400 Delayed to 0300

    I flew Iberian airlines 10 years ago and remembered not have a good experience. I must have had severe amnesia because I foolishly booked a flight with Iberian Airlines. Thinking that after 10 years that the service would have improved. I was sorely mistaken. There was absolutely no human to speak with and calling the help desk was useless. The delay was over 12 hours and counting. I'm writing this review as I am waiting. I took a flight from Naples with a 2 hour layover in Barcelona. As soon as I left the airport, the airport screen stated at 12 noon that the flight was delayed until 22:20 pm. I was given no voucher or accommodation. I am writing this review at 1 am. Over 12 hours after the flight was suppose to leave. There was no representative from Iberian airlines. It is nearly impossible to speak to a customer representative. Many of the passengers attempted to contact Iberian Airlines with no success. I have been there for over 13 hours and all during this time, I have had zero updates about the status of the flight. No text messages, no emails, no calls, no customer relations person giving updates Nothing My suggestion to future customers DO NOT FLY WITY IBERIAN AIRLINES I have flown twice with them and have regretted it. Save yourself the frustrating and unnecessary stress of looking at a monitor that changes every hour stating the new time for departure is 90-120 minutes away, only to have this updated with a new time 1-2 hours latter If I could give a negative number, this airline would definitely deserve it I can not emphasize Please DO NOT FLY WITH IBERIAN AIRLINES You will thank yourself

    At El Prat in Barcelona on the day of my flight.
    Art B.

    Old, dirty plane. Delayed. Surly, rude stews, one of which accused me of accosting her when she backed into my arm with her food cart. The fully booked A-320 was old and dirty. Beverage service is a joke on a 2 hour flight. Bus from the plane to the terminal in Barcelona, no boarding ramp. They did, however, allow several pounds of overweight luggage.

    Barcelona, Spain is what's up! Feelin' like "Mr. Big" again ;D

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    By far the worse company and customer service ive ever experienced. Their website is faulty on purpose as well.

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    4 years ago

    It's not possible to give a ZERO... My luggage was lost... the entire trip in Italy! No reimbursement of any type!

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    Page 3 of 10

    Vueling Reviews in Other Languages

    Review Highlights - Vueling

    It was our only option when flying from BCN to NCE and I was nervous but had no other options.

    Mentioned in 14 reviews

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    Level

    Level

    1.6(26 reviews)
    2.3 km

    You get what you pay for. Level is a budget airline from Iberia. I booked my SFO-BCN flight…read more(early-Feb) about 60 days from my travel date (mid-Apr) on Level's website. The flight to BCN had a 3-hour layover in Madrid, enough time to go through immigration and security checks, restrooms breaks, and a stroll through DFS. This flight was serviced by Iberia, 12 hours from SFO to Madrid. This leg included food and beverage service much to my surprise as I had previously read these "amenities" were extra. In preparation for the worse I even packed a 3L camelbak bladder which I didn't take one sip till I was as Madrid. The plane was an Airbus and seat arrangement was 2-4-2. The flight from Madrid to BNC was a quickie (1 hour) and on a smaller airplane, 3-3 seating. No complaints really going to BCN. However, coming back was a completely different story. I had let my guard down. We were running a little late due to traffic and luggage check. So when I got to the gate I wasn't thinking about anything. My 3L bladder was empty. Luckily I had time to buy a sandwich and grabbed two regular bottles of water. I say luckily because this flight was non-stop and operated by Level. 12.5 hours no beverage or food service what-so-ever! You may ask for a cup of water which comes with a judgemental glares and sip it guilt-fully. I had to ration my 2 bottles of water, taking small sips just to clear my throat. And don't get me started on airplane seat etiquette. The jerk in front of me just laid his seatback down as soon as it was allowed and kept it there all 12 hours! Anyways.... be warned, if your flight is on a Level plane and you got a "deal" BYOB (and water)!!! At least there was a screen for in-flight entertainment.

    If I could rate less than one star, I would. The experiences of dealing with two cancellations,…read moreflight attendants who forgot to bring our meals (granted they probably had to deal with furious passengers, as we were all so thoroughly sad and exhausted from the lack of information and communication from the airline for two days), to the COMPLETE INCOMPENCE THEY HAVE SHOWN IN GIVING ME THE MONEY THEY OWE ME. I'll start there and include pictures. EU Regulation 261/2004, please look it up. I qualified legally for them to pay me, my eleven year old daughter, and my sister $600 Euros EACH. Yes, we are American, it's still the law. After about twenty emails, (I'll include pictures) my sister got money deposited in her bank account, and so did I. For my eleven year old, they first made me send her signature hahaha. Then they responded two days after that. I need to send her passport. Several days after that they ask me to send her birth certificate!?! At this point, after the initial bizarre experience of the flight and pre flight experience, I'm convinced a third party is stealing her identity. I SENT THIS INFO WEEKS AGO. They tell me the money has been deposited. Then they say oops it wasn't please fill out the bank info again. Then I do and it says there is an error. Then I say but I did the same thing the first time and it worked for my money?! And I swear this has happened eight times. On to the flight and pre flight. Our flight was cancelled twice. Once a few months before. Fine. We rebooked but our hotel was non refundable so we lost a night. Then our flight was cancelled the day of the trip. Zero info. Just, hey, your flight was cancelled, you're on a new flight tomorrow. Then we called and they said it's possible to get on a flight through Madrid so we rushed to the airport and they said, "that was through a third party, Level didn't confirm it so you can go home." When we showed up at the airport the next day (THERE WAS NO INFO ONLINE) so all of the passengers (we were all trauma bonding) were like, "Does anyone know what's going on? Have you heard anything?" Nothing on any screen in the airport, no one at any kiosk. At last, a few workers showed up and the flight was set to take off a few hours after when they told it was going to the day before. At the gate, on the screen was the most bizarre display any of us had ever seen. Picture attached. We truly didn't know if we would ever get to Barcelona and I'm not wealthy. We'd now lost two nights at a nonrefundable hotel and are in the Twilight Zone with Level. When the plane got there we were all shocked and delighted. Is this really happening? So now I'm hoping there is not a house somewhere in this world being built in my daughter's name and someday I'll get paid and I'll never have to write another email to "Care LEVEL" again. They do not care.

    Photos
    Level - At Barcelona's (BCN) El Prat.

    At Barcelona's (BCN) El Prat.

    Level
    Level - August 3 2022.

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    August 3 2022.

    Ryanair - Gum stuck to the floor

    Ryanair

    1.3(27 reviews)
    1.1 km

    Worst Airline in Europe. Predatory practices. I flew out to Morocco from Barcelona. No problems…read more On my return flight the gate attendant stopped me and said my carry-on would not be allowed on the flight. No real explanation, just that I needed to pay more. No amount, just hand over a credit card. lmoments before boarding or I would be denied. 80 euros. Stay away.

    Ryanair is a budget airline. I flew them from Budapest to Barcelona…read more The ticket counter was inefficient. There were four counters open, but not really. Three agents were helping one customer and two agents were helping another customer. When I checked in at the ticket counter, I was told it would cost 36€ for my bag as it did not meet carry on size criteria. We went to our gate, and my friend told me her Ryanair app said our flight was delayed for 1.5 hours. Even so, our tickets were scanned and we were corralled into a waiting area. In the waiting area there is a priority section and non-priority section. There wasn't enough seating in the non-priority area and some people had to sit on the floor or stand. When it was time to board, we could board at the front or back of the plane. Once everybody was on the plane, we were informed there would be further delays because of weather we would have to pass through or something. We ended up sitting on the plane for about 2 hours. I felt like they could've at least served us water. It was not a good experience overall.

    Photos
    Ryanair - The queue moved at a decent clip

    The queue moved at a decent clip

    Ryanair - Why I clean my own seat... ick

    Why I clean my own seat... ick

    Ryanair

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    Iberia - Short flight from Madrid and BCN and got jamon y queso, pimenton, guava jelly. Nice. 10.7.23

    Iberia

    1.2(19 reviews)
    2.2 km

    We made the grievous error of booking a business class flight from Lisbon to Barcelona through…read moreMadrid. From the first second we arrived at the airport, Iberia continually reached new lows. They did not post a gate for checkin until less than an hour and forty minutes prior to departure. Then the gates they posted did not have any staff. Now 90 minutes from departure another passenger/victim discovered all 200 people were at the wrong check-in desks. We had to run for 5 minutes and were able to get checked in about an hour before the flight. Security was decent and we arrived at the listed gate with about 50 minutes to spare. The fun was only beginning. While standing in the free for all line, they changed the gate so we all ran to the new one. The gate agents had no clue their gate was our flight, and had no interest in helping anyone find out what was going on. Lo and behold, with less than 30 minutes before the scheduled takeoff, Ms. I don't give a crap announced that the original gate was now correct. So run to that gate and stand in another line. They then changed the flight to almost an hour delay so ciao bambino to our connecting flight to Barcelona. After standing in line for another 30 minutes, we finally boarded. Landing in Madrid after the connection had left, we went to the original Barcelona gate and asked the agent what we should do? We obviously interrupted some very important games of solitaire or tinder romances as she disdainfully waved us away to go to the help desk. So, off we went and found 3 non-functional kiosks and not one sentient being, or at least a breathing Iberia representative. We then had the brilliant idea to go to the Iberia business lounge and see if they could help us. We finally ran into someone who at least showed a modicum of interest and helpfulness and were put on standby for a flight in 3 hours. We asked about our luggage catching up to us and we received the very assuring "maybe". 30 minutes later, we both received economy seats 21 rows apart but we did not care. Flight left on time and arrived on schedule. We checked our Apple ID tags and all of our luggage was still in Madrid so off to find the lost luggage desk. After asking a half dozen people and wandering around for 30 minutes, we found it. Shockingly, there was a line of over 20 people waiting to report lost bags. The story is not over yet as we have been waiting for over 45 minutes and are only marginally closer to the two beleaguered agents. Where this nightmare will end is anyone's guess. We fly all the time and can safely say Iberia is the worst airline known to man or woman. From the complete disorganization and unhelpful attitudes, I am shocked they are not extinct. I guess when government runs an airline, there are no consequences for incompetence and they just keep gorging on the public teat. I would rather hitch hike in a two sizes too small speedo with a transparent bag of $100s around my neck than suffer through another Iberia "flight". Y'all have been warned and can only blame yourselves if you are foolish - no, stupid enough - to ever use Iberia. Caveat Emptor cannot be stressed strongly enough.

    I booked an XL seat for extra leg room on a trans-Atlantic flight for a extra cost, and they seated…read moreme in a regular seat. I have called/submitted claims for a refund 3 times now with no resolution. This is VERY DISHONEST ROBBERY. Please send me a refund Iberia! (claim # P20240905-51620189)

    Photos
    Iberia - Man chignon rules! Lol

    Man chignon rules! Lol

    Iberia - Cute man chignon n club cut! Lol

    Cute man chignon n club cut! Lol

    Iberia

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    EasyJet - This was the first half of the line, another half behind me....

    EasyJet

    2.4(10 reviews)
    2.0 km

    When booking with this airline to fly out of Barcelona, I was hesitant. I must say this was a very…read moregood experience easy smooth process of checking in. No fuss bag drop off. The flight itself was very good. No issues to report. Staff was friendly.

    By far the worst checked luggage experience I've ever had from an airline. For starters, the speedy…read moreboarding and bagging conditions are extremely unintuitive. Once I found my bag wouldn't fit as a carry-on, I was told I will need to check it, which is fine. I was already checked in, but the rep at the front told me I had to wait through the entire check in line to get my bag checked. When all I needed to do was go to the bag drop. Why didn't the rep simply explain that? I wait for 40 minutes and get to the check in rep who tells me I need to go to the next line over to pay for it. What? Why can't I just pay at the location I dropped my bag off. Turns out I can, but the rep never told me I could. It gets better. So I go to the next line over to the bag drop and wait 15 minutes at which point the rep tells me in need to go to THE OTHER LINE at the service window to pay. I then wait another 15 minutes at the service window to pay and then I had to go back to the original check in rep (and wait a couple more minutes) to get the receipt for my luggage. Please total that up. Yes, I had to wait in 3 lines (almost 4) and well over an hour just to check my bag. That is the absolute antithesis of anything I would consider "Easy". EasyJet, please review your processes and staff training to be more informative and accommodating.

    Photos
    EasyJet

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    Norwegian Air Shuttle

    Norwegian Air Shuttle

    1.7(11 reviews)
    2.0 km

    DO NOT FLY NORWEGIAN. Nothing but disrespect from the employees…read more Will try and get you to spend more on missed flights and late check-in's by making you stand in 3 different lines, get to the front, and being told to move again. Started check-in process exactly 3 hours ago and still have at least an hour wait in the NEW line. Manager tried to get physically aggressive with my husband as we expressed our concerns of how many people will miss their flights based on their 1 line for international and 8 OPEN lines for domestic with no signs indicating this. (they even admitted they don't have signs for this!) Lucky we came to the airport 6 hours in advance today, because this company isn't getting another penny from me trying to give international patrons a runaround like this 100% on purpose. Rude. Disgusted. Unacceptable.

    THE most inefficient airline I have ever experienced. The boarding process is third world quality…read more They tell you to get in line one hour before boarding and then won't let you board for another two plus hours. This happened to and from my destination. Priority boarding my A## No explanations no sorry for the wait no courtesy in any way. Standing for hours in a hot terminal. No water no nothing. I will never use this airline again.

    Photos
    Norwegian Air Shuttle
    Norwegian Air Shuttle - Does anyone read or listen to the instructions anymore?

    Does anyone read or listen to the instructions anymore?

    Norwegian Air Shuttle - Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

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    Cost almost 260 dollars extra to take this tiny " carry ons" on the plane both ways from Los Angeles to Spain.

    Vueling - airlines - Updated September 2026

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