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    W Austin

    3.6 (427 reviews)
    Open • Open 24 hours

    W Austin Photos

    Recommended Reviews - W Austin

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    Dee W.

    In the heart of downtown Austin its rooms are perfect size has excellent accommodations really close to the airport. The staff was very accommodating they allowed an early checkin I loved the restaurant onsite and the speakeasy as well. It's also very close to restaurants and bars downtown amazing location!! I would recommend this hotel if you're in Austin

    Gorgeous room
    James P.

    Our new favorite hotel in Austin, period. if you're looking for a nice, quaint hotel in downtown ATX, look no further. Despite its size, it has the feel of a boutique hotel. No crowd. No wait. The valet service, albeit pricey at $60 per night, is by far the best we've experienced anywhere. Two valet attendants helped us at vehicle dropoff and four (yep quatro!) at pickup. The staff everywhere are sharp and professional. We received a complimentary pour of Prosecco at check-in. We got a corner room with lots of windows and a great view. Although small, it was ample. The room is gorgeously appointed with outlets and amenities galore. Plenty of closet space. Bath area is uber modern and clean. The king-size bed was comfy and the pillows were great.

    Scott F.

    W Austin: A Clinic in How to Alienate Guests The W Austin is proof that a hotel can get almost everything technically right--nice lobby, efficient valet, slick branding--and still fail so completely at the basics of hospitality that the entire experience becomes laughable, if not infuriating. The trouble began with something as trivial as receiving non-functional room keys at check-in, which on its own would barely register as an inconvenience. But the hotel's response turned it into a slow-motion train wreck. What followed was 40 minutes of being effectively locked in my room, trapped by the staff's apathy and empty promises. Here's the play-by-play: Arrive at my room, keys don't work. There happens to be a staff member right there who verifies my identity, lets me into the room, and promises new keys will "come right up." Twenty minutes pass. Nothing. I call the front desk. "The ambassador is on his way." Ten minutes later, still nothing. I call again. Same line. When I point out they already told me this, I get a smug correction: "No, I said he was going to be on his way soon." At 40 minutes, the so-called "ambassador" arrives. No apology. No explanation. Just says, "Here are your keys," and leaves, as if basic courtesy is somehow optional at the W. By this point, I'd already wasted enough time to file a corporate complaint. Corporate, naturally, was worse than useless--an endless hold line, "We are experiencing higher than usual call volumes" (no s**t, Sherlock), an auto-generated "we value your feedback" email, followed the next morning by a vague suggestion to speak with "leadership staff." No names, no phone numbers, no email addresses, no effort (see pictures). I responded almost immediately to that email, requesting that "leadership staff" contact me. The punchline? Over a full day after I'd checked out, I received an email from Brian Leibel, Director of Welcome Office & In-Room Dining at the hotel. Bland, perfunctory, and calculatedly late. The cowardice is almost impressive: waiting until the guest has left ensures there's no chance of an awkward face-to-face, no risk of accountability, and of course, no possibility of offering a gesture of goodwill during the stay (see pictures). Remember, I was booked with a group that also rented out the second floor conference area; they knew exactly where I'd be all day Tuesday and Wednesday morning. This is hospitality stripped of its humanity--transactional, evasive, and contemptuous of the very customers it pretends to serve. The irony is that this entire disaster could have been neutralized by the smallest flicker of effort: a timely apology, a handshake, a token credit of Bonvoy points. Instead, the W Austin chose stonewalling, smug deflection, and hiding behind email. If Marriott's Bonvoy brand is supposed to stand for loyalty, let me translate: it actually means, "We got your money. Bon voyage." For my part, I'll take my business--and my company's events--elsewhere. And if you're a Bonvoy member, I'd suggest you do the same, there are plenty of other Marriott properties in the area (see pictures). The W Austin has made it abundantly clear: you are not a guest. You're just an inconvenience they can't wait to check out.

    Sam P.

    I stay in Austin most weeks usually in the Marriott or Otis but decided to try the W this time! It was okay but I won't return as there was nothing I cared for on the property besides the nice smelling shower gel! Hotel is under construction- you have to take the elevator to the third floor to check in and check in was not particularly friendly - same can be said for Valet. Hotel has a fun modern vibe and the room is huge for Austin with a cool modern bathroom and decor but it had a weird overpowering smell like mothballs ! Some reviews mentioned a signature jasmine smell so maybe this was supposed to be it but it was bad and appeared to get worse when the AC was on - it made for a miserable stay it was that bad. Room was clean, bed not very comfy standard view of downtown. Room was pretty quiet and hotel felt very deserted! Ordered room service - salad with salmon was good, hummus was awful the bread it came with was hard, oily and inedible! Left most of my meal. It was okay but for the price there are way better hotels downtown - maybe it will get better after the construction is through!

    Blue room
    Thomas E.

    Loved this hotel. They just finished a remodel in October of '24 and were still doing some construction in the lobby as of December. Still the room was really great. The style of everything was on point, the lighting, the couch, the rug, the closet. It all went really well together around a daring sort of teal color. Some standouts. Nespresso machine is always clutch. The bar end of the console, that lights up was a nice touch. Even with a cocktail beaker and spoon, just fun to have. The bath robe was luxuriously soft, maybe the nicest I've felt. Lights under the bed that light up by motion when you step out of the bed are also a subtle plus. Bathroom was spacious. The vertical blue shower tiles were gorgeous. The toilet separated by its own door is a nice touch for sharing the bathroom. The bed was luxuriously soft and same for pillows. The restaurant looked great though I didn't get to try this time. The bar and lounge were expansive with comfy furniture. Love when this space is joined together and open like this. There's a secret bar behind the lobby bar called the blue room. A cool vibe though less loungy, not as warm and inviting. Nice cocktails though with some top shelf alcohol. There's a lot of bathrooms back there too which is always good to have. It's in a good location in downtown austin, I found it to be sort of in the middle of everything I wanted to go see and do. Great walkability. Overall will definitely be my first consideration to stay next time I return to Austin.

    Shelley R.

    We were here for a quick Valentines staycation and it was lovely. From the unprompted rose petals creating us to the friendly staff it was a perfect weekend.

    Sabine M.

    This is such a nice hotel! It's super close to a ton of food places and bars downtown and has an amazing view. They have an amazing gym and spa and a great restaurant, Serenade, downstairs for breakfast, lunch and dinner. The bar is great too!! Service was excellent and the rooms are spacious with great amenities! Super clean, would definitely stay again!

    ARUGULA + BABY SPINACH Salad with shrimp added
    Karen C.

    I recently stayed at the hotel and it was just ok. The hotel is being remodeled so the front of the hotel is mostly blocked off and they have a temporary restaurant on the 2nd floor in the hallway. My check-in was fine and my room was nice. Definitely can feel that the hotel needs a refresh though. Paint and wallpaper in the hallways were beat up. I did go to the restaurant for lunch one day. I ordered a salad and they ended up bringing me the wrong one. But I ate it anyway as it was my 2nd choice. I got there in between staff breaks so they were not as attentive as they could have been. I had the ARUGULA + BABY SPINACH salad: Cherry tomato, avocado, pecorino, lemon vinaigrette, balsamic honey reduction. I added shrimp. The salad was tasty and I really liked the shrimp. The hotel did not have a store but they were very nice and gave me a can of soda one morning when I asked if I could buy one somewhere. I did eat some chocolate covered almonds from the mini bar which I told the hotel about when I checked out. Over $17 for a little pack of chocolate almonds. That is ridiculous. Then the hotel charged me again for them, plus some sort of oxygen thing I did not use, after the cleaning staff cleaned my room. They did take that charge off my bill. So hopefully things will improve when the remodel is done as its in a great location.

    Bedroom
    Yvette K.

    Great location that's within walking distance to a ton of restaurants and bars. Front desk was really knowledgeable and efficient Room has great beds and was very clean

    Chicken Caesar Salad
    Love K.

    The scent of a hotel automatically changes my mood during my trips. The W has that soft (jasmine?) smell throughout the hotel which makes me so happy. Hubs and I stayed in the King Suite which was super roomy and a nice change from our last few hotels (tiny rooms in New York and Europe). Some things worth mentioning: + spacious room + friendly front desk staff and room service for cleaning and in room dining. They're all genuinely happy and it shows throughout the hotel. + they change their elevator mats from good morning, good afternoon, to too evening. I love it! + they offer robes (but no slippers). + the hotel is under construction but has their restaurant on the 2nd floor which offers a delicious Chicken Caesar Salad! + the hotel is located in a walkable area. My go-to coffee shop and restaurants were all walking distance to the W. I think the only downside is the construction taking place so the exterior isn't the prettiest but it's not like it changes anything with my room. I would have also preferred a branded body wash/shampoo but I luckily had my own travel-sized goodies with me. Aside from that, I was very pleased with my stay and would definitely consider staying at the W again.

    Had the best time hosting my birthday party at The W!
    Kimberly C.

    I hosted my birthday party this year at the W Austin pool and truly had the best time ever!!! Here are the things I LOVED: - I coordinated my event with the Marketing Manager, Julia, and she was incredible to work with: quick response time, professional, and welcoming. I got to meet her in person as well and she was very kind and seemed genuinely excited to have my event at their property! - Was greeted upon arrival by the Pool Deck Manager (he could have a different title), Jorge, who made sure my event ran smoothly and he was super attentive to my group's needs. The event went perfectly thanks to him!! - The pool deck and pool itself were SUPER clean. Lots of towels and staff taking care of the space. And it's literally stunning. Plenty of cabanas with shade, a walk up bar, and lots of additional seating. - DJ played amazing music and let me request songs (which I know some DJs hate, but it was my birthday so it made it extra special hearing my favorite songs!) - The servers were so sweet and helpful! They all had wonderful energy and were quick to take my guests' orders and bring their drinks/food back to them as efficiently as possible. Other notes: - Drinks are pricey, but that's standard for a downtown hotel in any city - Valet parking available - Yummy food on the menu - I also stayed in one of their suites and it was incredible with gorgeousss city views! Thanks again for having me W Austin! Can't wait to come back again soon! 10/10 recommend for your next event.

    Bar service atop...mini fridge within
    Rick R.

    Marjan and I visited the W this past weekend, not having returned for some 7 years previous. The transformation of our favorite boutique hotel is remarkable. The hotel is found on Lavaca Street, conveniently located proximate to watering holes, restaurants and shopping. On arrival, valet staff were prompt, registering our car, bell staff immediately offering help with luggage. Entering, the W is not as we remembered. Over the past year the hotel has undergone major renovation, and scanning the area, registration, bar and restaurant assume a gleaming new look. The registration staff were more than polite and welcoming, and immediately attentive. One feature new to us: a phone app that serves as key to our suite! Entering our room, here friends is a description that meets the eye. Previously, the very pleasing decor featured colors and decor elements that some could say assumed, almost whimsy. Images of rock stars had covered the walls, the color schemes bright, pleasing. Now however, entirety of the suite is of a more elegant decor, with very upscale furnishings, lighting, carpeting and wall art. Left of the entrance is found a writing desk, one end topped with beverage service glasses, the other with our desired Nespresso coffee pot. The living room features stylish chair and floor lamp, modern curved sofa with interesting cushions, and area rug of pleasing texture, dimension and color, large flat screen television. The bathroom features large tub, glass enclosed shower and gleaming chrome faucets and rainfall shower head. The lighting over the basin perfectly placed below, above and around the large mirror, the mirror completely covering the wall. Separate water closet as one would prefer, the lighting motion activated. The king bed was raised on a small pedestal, again with contemporary lighting left and right of the headboard. Our particular suite featured large windows on corner, facing north and west, giving a remarkable view of the scrapers surrounding the area, and the lake area below. Wow! Also within, stylish chair...yellow...and wall mounted flat screen. Our overall impression: major investment in quality finish, with very high end furnishings throughout. Marjan and I favor very modern, contemporary as opposed to more traditional, so for our taste, we consider the reborn W certainly among the top 3 hotels that we visited...ever. We spied the exercise room, well equipped, and while we dined and breakfasted elsewhere with friends, did not experience the restaurant nor room service of the W. But, in truth, given the significant investment we witnessed, we cannot imagine that food service would be less than exceptional. Would we recommend the W Austin? Definitely! We know where we will stay at next visit to Austin! Be well Yelpers!!

    Entrance to fabulous queen corner on the 12th floor
    Zak R.

    The W is located in downtown Austin two blocks from the lake in a newly developed area. After booking an impromptu and long overdue trip I booked a fabulous corner queen room. Check in was easy breezy and I was offered champagne or water. As a non drinker the choice was clear. My room on the 12th floor had two corner windows with sweeping views of the bustling and expanding downtown Austin area. Features such as single point lighting, magnetized bedside charging, labeled work desk charging, Nespresso espresso machine, and clothing steamer were -appreciated. I've discovered in my 400 plus day run streak that running is the best way to explore any new area. My run around Austin was perfect even though my Apple Maps kept leading me astray. I digress... The W also has a fabulous AWAY spa, workout area, and outdoor pool. The hotel is undergoing renovations but this wasn't really felt in any way. The restaurant has moved to the 2nd floor and has healthy tasty food. The entry lobby bar area has some great art on display. Thanks to all the great staff who were inviting and helpful. Hurrah W!

    Wonderful room

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    The only reason I'd stay here is to go to the spa, which is ok. The pool is popular. Love the restaurants below

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    Page 4 of 11

    Review Highlights - W Austin

    “Hannah at the concierge was super helpful, and don't even get me started about Tres (pronounced Tray, I guess).”

    Mentioned in 7 reviews

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    The Eleanor

    The Eleanor

    (76 reviews)

    Warehouse District, Downtown

    The Eleanor delivered an exceptional experience for our company event. Their events team provided…read moreprofessional support throughout planning, and the stunning space worked perfectly for our needs. Highlights: * Spacious layout with dedicated stage area (our band sounded amazing) * Attentive, friendly bar staff who kept drinks flowing * Great energy - our team danced all night Ideal for private parties - we're already planning our next event here!

    The Eleanor is right next door to The Roosevelt and is its sister bar…read more It's mainly an event space with a concrete floor, a cool curved bar, exposed ceilings, and exposed brick and wood walls. Similar in design to The Roosevelt. If you want to go The Roosevelt without reservations and waiting for space to open up, this is a great way to pass the time until then. Just like The Roosevelt, they offer N/A cocktails, classic cocktails, and house creations. The N/A espresso martini is primo. The French 75 is one of the best I've had in the U.S. House creations, Show Business, Estatua Verde, and Standing Ovation are my faves! Show Business: Hendrick's Gin, Witch Hazel, Lavender, and other flavors Estatua Verde: White rum, sherry, lime juice, and more including smoke Standing Ovation: Campari, rum, bourbon, espresso, and more. So. Much. Goodness. They get pretty busy too and service can take a bit but never so long that it's bad. In fact, it's good, especially since you're getting high-end cocktails made by talented mixologists.

    Zilker Park Clubhouse - View of the patio facing north.

    Zilker Park Clubhouse

    (30 reviews)

    I cannot adequately explain how amazing our wedding celebration was at Zilker Park Clubhouse!! I'm…read moreholding a star since we received an email saying we got our deposit back Aug 12th and I still haven't seen the funds in my account- but besides that issue it's definitely got a 5 star rating! We actually got married a month prior in MA, but needed to celebrate the occasion with all our friends who live here with us in TX. This event space was perfect for a party on a budget. The view- I mean, come ON, was just incredible, and the backdrop for everyone's photos! People could not stop talking about how phenomenal it was. The process of getting the place was a bit tricky, as I could not navigate their government website to select the date and missed the cut-off time before having to do the lottery. Luckily, not a lot of people were begging for dates in August as the venue does not have air conditioning- so the heat was a bit brutal (but that's Texas!)- but we got it no problem! I ended up calling and the person I spoke to was very helpful. Speaking of air conditioning- or lack-there-of- we ended up renting some swamp coolers (huge cooling fans that run off of ice- but a LOT of ice!!) to help with the heat. There are ceiling fans and a few industrial fans included- but those don't help too much in August! I had a hard time figuring out what exactly we needed- so I'm going to add a quick "plug" for Preferred Climate Solutions our of Hutto, TX. They worked ZPC before and knew how to set things up. Brett even had an extra swamp cooler from an earlier event he let us use. Moving on- because this place doesn't require use of specific vendors- it made it that much affordable. We hired Slab BBQ to cater and Pixster photo booth for fun. For drinks, we filled out the necessary paperwork (some cheap $10ish permit? I can't quite remember) and we're able to just bring in a few kegs and boxes of wine from PartyBarn. Everything went off without a hitch! Good to note- the place provides a bunch of tables. Two huge round ones, a few smaller round and rectangle ones, and some nice cocktail tables we used on the patio. (The cocktail tables and one rectangular were good enough condition to go without tablecloths- the rest require coverings.) For lighting- it was definitely important to us to get string lights on the patio. I realized last minute that getting a few hundred feet of lights was going to be trickier than I initially thought- since I had to consider ones that connected and could manage the power of 300 ft of lights. I used Americanpartylights.com- it worked out great! They included zip ties which is important since it's against the park rules to use tape (holds better anyways.) I found a great diagram of ZPC patio for the light arrangements and measurements (photo included.) It was a perfect celebration and I HIGHLY recommend this space for any event! It has such a cool vibe even without decorations, your set up can be minimal and still look amazing. Plus... that VIEW!

    BEAUTIFUL PERFECT location for a wedding! And VERY AFFORDABLE!! Last year I was looking for a nice,…read morebut affordable location for our wedding, our wedding would be in January of this year(2020) and we were worried about having bad weather if we did our wedding outside! After being so stressed, I remember finding this location randomly and calling to see if they had any openings in the month of January, luckily they did at the end of the month on the 31st and I looked up photos and reviews and just had to book it right away!!! Easy to find, a lot of parking space, and just beautiful. I felt so blessed to have found this place. My wedding was just so beautiful!

    Tiger Lilly

    Tiger Lilly

    (9 reviews)

    Warehouse District, Downtown

    Tiger Lilly is the newest occupant taking over 400 Colorado Street. If you've ever been to the late…read moreEstelle's, it offers a similar vibe with moody, elegant decor, but with a friendlier, more inviting atmosphere. There are no food offerings, but the specialty drinks offered are immaculate (& ridiculously overpriced for the size). Open Thursday to Saturday from 6 PM to 2 AM, the space boasts vintage furniture, eclectic artwork, and carefully curated décor. Tiger Lilly has two floors, the first floor showcasing a bar and bar stools around and the second floor with more dining spaces and modular spaces for intimate conversations. There are also private rooms and a whole venue buyout for rent.

    We visited Tiger Lilly for my girlfriend's birthday weekend, and let me just say, it was a vibe…read more She had been looking for a spot that had that moody, speakeasy feel with an artsy aesthetic for some birthday pics, and this place delivered. We actually found it pretty last minute and decided to go early since we knew we'd be taking photos and didn't want to deal with crowds. When we arrived, it was pretty quiet, which honestly worked out perfectly for us. The décor is bold and eclectic in the best way, think velvet booths, curated gallery walls, low lighting, and these amazing feathered chandeliers that tie the whole space together. We ordered the Tiger Lilly cocktail and the Elote, both were fantastic. The drinks are not only pretty but good, which isn't always a given in places that are more vibe-forward. Ours were balanced, flavorful, and well-presented. The DJ was there, early, which was a nice surprise, it gave the whole place some life without being overwhelming. The staff was super kind, especially the manager who came by to check in and even gave us a little background on the space. We appreciated how welcoming everyone was. We heard that the night before had been packed, so it sounds like this place definitely fills up later at night. We're looking forward to coming back when it's livelier to get the full experience, but for a chill early visit focused on ambiance, great service, and creative drinks, it absolutely hit the mark. Pro tip: If you're someone who loves a visually aesthetic experience and wants a place to snap a few pics before the rush, go early like we did. Can't wait to return!

    Urban Creekside - Plan your holiday party at Urban Creekside in Downtown Round Rock and leave the decorating to us!

    Urban Creekside

    (5 reviews)

    We needed a venue to hold about 50-60 guests for our baby shower & I am SO happy that we found…read moreUrban Creekside. As soon as I walked in, I knew the venue was perfect for our event. The day of the shower, the staff was extremely helpful. Everyone there was very professional and made sure everything ran smoothly for us. If you're looking for a decent size venue with great food, this is the place!!

    We had a great baby shower here for my daughter in June (2026)! It was a lovely event! ---that's…read morebecause of the work WE put into it!! I'm extremely disappointed because on the day of the event, the coordinator, Stephanie, was not there. Would she have made a difference in the day? Probably not, but I feel it was tacky she wasn't there to oversee the event. The two staff ladies that did work it were great. Very friendly! The event coordinator put it all on them. We ordered pastries and muffins and they were AWFUL. Dry, blah and nothing tasty or pretty. The assorted fruit was pineapple, cantaloupe and honeydew. That was not only bland looking but tasted bland. The bacon was good! ‍Overall, the food was nothing exciting AT ALL. For the amount of money we spent, the food was a D+ at best. Thank god we could bring in our own desserts!! The worst part of this whole event was NO ONE ever contacted us to see how our event was! How were the staff? How was the food? How can we improve? Could we have done anything to make the day better? Etc. etc. ----THAT'S what you do in customer service! A business should follow up. I did try contacting the owners (via googling to find their names), left a message and again, NO RESPONSE. WOW. They took the money and ran!! So, on that note, I will not recommend this place to anyone. The event coordinator was very firm the entire time---you can't do this, you can't do that----and EVERY time I talked with her she repeated herself constantly . She kind of took some of the joy out of it. I took one of my friends to see the place (who was hosting with me!) and Stephanie was cold and not the least bit friendly. Again, very disappointed in her. Day=great!! Daughter= happy and beautiful!! Guests= we had a place full and they enjoyed themselves!! Food=awful Customer service= terrible

    W Austin - hotels - Updated September 2026

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