This hotel is in a great part of Austin. The rooms are very clean and have all types of amenities. One of the best parts of my visit was being greeted by the excellent front desk staff, especially Caleb. There was a slight wait while checking in and he was so respectful and kind that i didn't notice the wait. He also greeted my son by name the next day because he truly took an interest in making sure our stay was pleasurable. I will return here because of the great staff, cleanliness, and location! Caleb deserves a raise!! read more

I judge bars on if they can make and have certain cocktails. I don't mind if a bar charges 10 dollars for a stiff drink if they spend time making more complicated ones like sazeracs (or even know what one is). I have an issue with paying 7 for some idiot bar tender to mix vodka (esp cheap house Taaka with tonic). This bar could mix any drink I threw at them. The W bar does have more yuppies, but I am a yuppie so what can I say? read more

Noise Charges: When we stayed at this hotel accommodations were great but we got charged a noise fee. During our 3 night stay we were told twice to turn down music that we were playing on my iPhone (not powered speaker). Once during the middle of the day and the other in the evening. There was a couple next to us that had an infant that was crying all hours of the day/night and brought the crying baby into the hallway so that their spouse could sleep but made the noise louder in our room. We didn't bother to call security on them in order to reduce conflict suspecting they had made the two complaints on us. We were friendly to the couple when we saw them in the hall with the infant. A few days later I got a charge for $337.50 on my credit card for a "noise charge". I called the manager to explain what had happened but they were not willing to make any accommodations. Our only recourse would have been to file complaints on the other couple during our stay that would have probably just escalated the issue. I travel 3 weeks out of the month for work and will never stay at a SPG hotel because of this. read more

The bloody Mary's are the best I've had here, but it was from one particular gentleman bartender. God forgive me I forgot his name because I had one too many, hahaha! Any who, I love the fact that my dog is welcome here. The staff is kind and helpful. The rooms are too narrow for me, but that's just the standard city view room. I bet the bigger rooms are better. I stayed here for about a week, the staff knew me by name by the second day and greeted me like they knew me. That made me feel even more welcomed, and comfortable walking in barefooted at 4am after a night out hahaha! read more

Had an amazing stay this past weekend at the W Austin. When we originally booked the room, we booked a queen bed. And to our surprise, when we arrived, we asked to upgrade and our upgrade request was met free of charge. We ended up getting a huge room with a king size bed that had a balcony overlooking the pool. It was better than I could have possibly imagined. The car valet service was excellent and our car was always ready by the time we arrived downstairs. Not to mention, the bar on the first floor of the hotel allowed us to celebrate our engagement without ever having to leave the hotel. I would most certainly stay here again, as they did everything to make our stay as pleasant as possible. read more

Booked a five night get away for my wife and I, first time in Austin, and thought we'd splurge at the W. What a waste of money! The "cozy" room was ridiculously small for two people, especially if you need more than a single nights worth of clothes. There seems to be a $35 penalty for parking with the hotel, instead taking care of its guest it burdens them with the most expensive parking downtown. Considering checking out and going to the JW Marriott... It just feels cheep... read more

I'm wordy, but will try to keep this short. My WEDDING NIGHT. We not only reserved, but prepaid for our our room. We arrived at 11:30PM for check in. Did I mention they knew it was my wedding night? After 10 minutes we were told they did not have any rooms and we would be staying in the Hilton. After I spoke with the manager and was informed of "engineering issues" with my room, I was told "Sorry" offered "a" drink before departing to the new hotel. She did offer to comp my breakfast at the new hotel.... Really? My wedding night. Standing there with my bride. Ready to check into my prepaid room and all you can say is sorry, how about a drink before you go to another hotel and I'll buy breakfast. Talk about a great way to kill the exciting buzz of a wedding night. An hour later we checked into the 4 Seasons which was a fantastic experience. Too bad some of our guests were enjoying their stay at the W since they had managed to find time to check in earlier in the day. Had I receive a phone call, text, email or courrier message by horse to notify me earlier in the day there was an issue I might be will to excuse this mishap. But to know there is an issue, and not even bother notifing us when they knew it was a wedding is inexcusable. The supposedly paid for my room at the 4 seasons, but I still see over $1000 of charges on my credit card between the two hotels. Including a $150 charge from the W on the night that I was told I couldn't stay there even though I had prepaid for the room. I will be writing a letter to company executives and letting everyone I know hear how this place runs their establishment. Never again. read more

The front desk "accidentally" charged my debit card 900 dollars. They admitted the mistake and said it would be taken care of ASAP. Nothing was ever done after several calls and attempts. Finally had to file a fraud claim with my bank in order to get the money back. Ridiculous. read more

I love this place and I try to stay here when I'm in Austin which is almost always for work. Austin is great in general and it's nice to stay in this part of town for the convenience. They have a nice pool, a nice gym and spacious rooms with good bathrooms. I admit I get a little creeped out by the dark dark dark hallways but other than that, this is a pleasant place and all the staff has always been more than helpful. In fact, the went way above and beyond on my last visit (August) to help me get my tons of materials and boxes around the corner to the restaurant I was having a client event at. Everyone is super friendly, no attitude. I recommend it especially for business travel. read more

I came here for Cinco de Mayo weekend with three other girls. The W was in a great location, close to the river and walking distance from many great restaurants. The hotel is beautifully decorated and the room was quite spacious. We had a double room with a great river view on a high floor. We hung out for happy hour on Friday and it was pretty happening in the living room. The cocktails and apps we ordered were delicious. The entire staff was very friendly, particularly the waitresses at the bar, the concierge and bell man. They were all very helpful. We would definitely stay here again when we come back to Austin. Pros: - Fully appointed gym with every piece of equipment you'd need, including fresh towels and extra headphones. - Wonderful locker room. Since we were 4 girls to one room, to save time two of us used the locker room to get ready. Again, very clean, fully appointed with Away skin and hair products, towels, lockers, large private showers, etc. - Great pool area with plenty of seating variety - Helpful and friendly staff - Good location Cons: - Open glass shower/ no door on bathroom, which was a bit inconvenient because we ordered room service and could not let the runner into the room since the someone was in the shower at the time. - Room service forgot to include sugar/sweeteners with our pot of coffee. We'd already poured our cups and it got cold by the time they brought it. And they didn't offer to comp it. - Room only has the soft feather pillows. When we asked for firmer pillows, they brought more of the same feather pillows. - The lighting in the room/ bathroom was dim, which made it difficult to put on makeup. - Very pricey rack rate. Fortunately, we were able to get a discount through an acquaintance. read more

I was disappointed on my last visit to say the least. I love the W and have stayed at several different W's in Chicago, Dallas and even at this Austin location. However, my last visit was subpar to say the least. I felt like the guest were treated like any common stranger walking in from the street, literally. They open their bar, restaurant and pool to the public and it leaves little room for guests who have paid to stay there. I was not impressed. read more

My wife and I stayed here for our 10 year wedding anniversary. We emailed in advance and worked with Tony Ingargiola, one of the concierges. He got us all set up and made sure that we had a wonderful and memorable anniversary. We would stay there again in a second and highly recommend it. read more

This review is for the Lounge area, and cocktail bar for a happy hour event I recently attended. I haven't had the pleasure of staying overnight here, but the rooms look amazing from what I've seen, and it's located in one of the best spots downtown with lots of options nearby for food, music, movies, shows, the lake, etc... so you can't go wrong there. As for the interior, the second you walk in, you can tell you're walking into an upscale place. Lots of vibrant colors, and beautiful decorations surrounding you, and the bar area is full of comfortable lounge chairs to really help you relax. The bars themselves are quite ornate and feels very upscale with all it's eye catching bits and bobs. Lots of seating, darker more intimate lighting, a huge gorgeous fireplace that makes you want to curl up with a book, walls of records and a dj corner, and a selection of handmade cocktails and drinks. Not a cheap place to get a drink, but you're paying for the ambiance and it is something you can't get everywhere or everyday. The jalapeno lemonade is quite spicy and delicious if you enjoy spicy drinks, and the appetizers and finger foods are all tasty as well, from the truffled popcorn, to duck nachos, lamb kabobs, mini sliders and on and on. Definitely a spot I'd enjoy coming back to! read more

went here for the 4th of July pool party, and wow did i have a great day the service was great, the drinks were strong, the free small bites and Popsicle were a great touch they had dancers and themed additions for the cspecial holiday great dj adn great people i would recommend attending any event or hosting any event here! read more

Love, love, LOVE. My husband I stayed here for one night as a mini "stay-cation," and enjoyed everything about it. The location is great, walking distance to everything downtown Austin has to offer. The hotel itself is new and beautiful. The rooms were not huge but big by W standards and tastefully decorated with an Austin flare (a picture of Lyle Lovett graced our wall). Room service was good. Expensive, but that's to be expected in any decent hotel these days. The spa, gym and pool deck (all located on the same floor) were the best parts. The gym is off-the-charts nice for a hotel gym. Lots of nice machines, beautiful views of the city, complimentary towels, water, and newspapers, and even a big beautiful yoga room (not sure they are going to put this to use?). I got a very relaxing, beautiful pedicure at the Away spa. They use quality and healthy products (Eminence Organics, for ex.). The pool - WOW. I am preggers and had to cancel a trip to Florida because I was not feeling up to it, hence the mini stay-cation to make up for it. This pool was up there with the pools in the nice hotels of South Beach in terms of beauty and amenities. (OK, it's a bit small and not anywhere near as nice as the pool at the W South Beach, but this is downtown Austin, so I was impressed!!). In sum, we had a lovely stay and can't wait to return! read more

I stayed at this hotel again recently and had a much better experience. The front desk staff was incredibly friendly and the bartender at the pool definitely took care of our group and did a fantastic job! I also tried out the spa this time and got a massage with Sarah and she did an amazing job. I even loved that they gave me a glass of bubbly after my massage. That was definitely worth it. My only complaint still is on the weekend nights during ACL, there are some in the hotel that still treat you like you don't matter. My only real gripe is that the bar areas become a hot spot and so it makes it harder to just get a drink as a guest, especially if you aren't with a celebrity - I guess. And who wants to just order a glass of wine to their room and drink in there? I wish there was something more accommodating for guests only on these kind of nights. I had to even wait in a line to get in to retrieve my card after I had run up to my room real quick to grab something. Overall, I wish that experience would change but this visit was much better than my last. read more

My husband and I had a little staycation here, he had gotten me a gift certificate for their Away Spa, and I thought it would be fun to stay downtown for the night after getting our spa treatments. We ended up not even leaving the hotel for almost 24 hours! We got fantastic massages at the spa, enjoyed the pool, had a fabulous dinner at Trace, then got up and enjoyed brunch poolside before checking out. I have enjoyed the Away Spa at the W before, without staying at the hotel, and they always comp your valet parking when you use the spa--so I did not understand why we were still charged for parking when we got treatments at the spa, and also stayed at the hotel? Also, a tip I have for anyone staying with someone they may not want watching them take a shower--see my picture. There is no door to bathroom sink and shower area. Just wide open. Fortunately, we were cool with this at this point in our marriage...but in case you aren't, you may want to see if other rooms (this one was the "Spectacular King" room) have a different bathroom setup. Overall, we enjoyed our experience and staycation at the W, and will probably return. read more

W Austin - Bathroom setup in our room (FYI--no door to shower and sink area.) - Hotels Near Me - Austin, Texas

My favorite place to stay in Austin. The bar is great. Great location. Great service. Simply love it.

Fabulous. I usually check out a W when I'm on business and this one did not disappoint. Headed here after dinner for cocktails and ended up in the "red room". When our highly coveted table's reservation showed up our server (who we had not even ordered from) was very kind and moved us to another similar spot near a fireplace. I thought this was impeccable service as I had ordered drinks at the bar before I even sat my happy bum down on this table that had been reserved. Love it! read more

Strange experience. Check-in took a long time and when we finally arrived at our room, we realized the bathroom did not have a door. This is very impractical and uncomfortable. The shower is not strong enough and had a strange smell in it. The bellboy roughly unloaded our car and spilled our items all over the back of our t The elevators did not operate the entire time and we got stuck in them for a long time. The business center was very hard to find and not labeled properly. When we finally found it, we realized they charged ridiculous prices to use their computer in 15 minute increments. The printer also did not function properly. read more

Let's see, $350 for a Thursday night in July? No thanks, the Omni is just as nice, four blocks away and $99. That's rediculous.

STOLE MY MEDICATION. As an active duty military personal let me be heard. PLEASE DO NOT DO BUSINESS HERE. I came in for an important stay. I had called ahead and tried to make arrangements so i could have a small comfort when i arrived after my cancer treatment at The Austin Cancer center in Georgetown. I had asked for a cheese plate in my room, i know the check-in process would drain me. Upon arrival not only had my small request been ignored, I found the room to be unfit due to stained pillows and chairs, a dust filter, within 3 feet of my bed, dripping with dust balls. when i asked for a room that was safer for my compromised immune system things when south really fast. The manager took me to a different room, i said i would be comfortable in that room and Thank you. He then left me and my service dog with no room key to either rooms forcing me to sit on the ground and wait for him, no benches in sight on the 4th floor. i was so physically exhausted at this point i was in tears. Chris came and told the people with him that he had told me to wait at the other room. i still had no key to the other room. This is where i get angry. He blatantly lied to make himself look better. i told them that this was unacceptable and i deserved better. Chris and the other manager he had me speak with told me I should LEAVE. Here I am, an hour away from Fort Hood (my home), exhausted from my cancer treatment (that i called ahead and explained), and kicked out of the only luxury experience my modest income would allow. JUST wait, it gets better. The manager met with me in the lobby in front of all the other guest to tell me I could leave the W hotel if i did not like what they offered. I chose to leave and go directly to the Four Seasons. BEST choice i made all day. The manager TOLD me they had placed my belongings in my car and i could go. When i arrived at The Four Seasons and went to my trunk, NONE OF MY BELONGINGS WERE THERE. The Four Seasons arranged to have my items delivered to me. Upon arrival I noticed my medication bag had been tampered with. I looked in and saw that my CANCER narcotics I had been prescribed that day were GONE. When i called the W the security director told me they had reported my bad as abandoned property and the Travis county police department confiscated my medication. When i asked for a property receipt from the police station THEY COULD NOT PRODUCE ONE. They stole my medication and kicked me out in the street. read more

The best men's facial is at the AWAY spa at the W Hotel Austin! Erin did a great job of using a cleanser, serum, moisturizer, and eye cream. 30% spa discount for locals! read more

This has by far been my best Marriott/Starwood experience. I work at the JW Marriott Austin so I had high expectations and the W Austin surpassed them. Jennette (short red hair) checked us in and was super accommodating to our loud crazy group of 6. She personalized the check in experience and made sure we felt welcome. Eric (ambassador) helped us with our luggage and had to make several trips to make sure we got all our items, but he was fantastic and cheery. He also helped us replace a broken coffee maker in one of our rooms. I called Alicia (Operator) and she assisted us when we realized we needed 3 beds instead of the 2 beds I reserved (my own fault). We called her at least 3 times (sorry!) and she was super helpful. Caleb at the front desk helped my mother-in-law check out and easily answered all of her questions. Eric also greeted us in the morning and he was GREAT. Truly one of the best employees I have had the pleasure of meeting. read more

I emailed the W my concerns (same as in my Yelp review but a little more nicely worded). I got a prompt reply from a woman named Joanna, who addressed most of our concerns in a very understanding and professional way. She said she would talk to the people in charge of the hotel about the air conditioning situation and their lack of friendliness. She also said that if guests have friends on other floors, they are definitely allowed to access that floor. The "exclusivity" thing is really more of a privacy/safety measure. On top of addressing our concerns, she is refunding us $200, which is half of what we spent. I think that's awesome. If Joanna really does follow through on what she said, I think the W Austin will make a lot of improvements and be a great hotel for people to stay in. read more

Loved the hotel rooms and pool area. But the one star is for the valet which is a complete disaster. There is no system for at all for bring up cars and they weren't even able to hail taxis for guests. Forcing everyone to fight over their own cabs in front of the hotel. read more

Loved the hotel! Rooms were nice (as expected), but most important, the staff was off the charts. Everyone was great! Hannah at the concierge was super helpful, and don't even get me started about Tres (pronounced Tray, I guess). That dude went above and beyond many times over. We had a group of 13 people and he made sure everyone felt at home. What a guy! read more

This is an interesting hotel concept that is somewhat trendy and modern. The style and accents were very interesting, but I prefer more luxurious and upscale accents. I have stayed a many Wyndham hotels and prefer the Wyndam or St. Regis to this concept. The lighting in the place is very dim and the entire hotel is very dark with walls and accents in black, red, and shades of grey. The staff who are at the front door of the hotel are just standing in the doorway monitoring who is coming in and out of the hotel and did not seem very approachable or even offering to open the doors for the guest. The parking is $39.00 and the room is stocked with overpriced snacks and bottles of water. I had a small can of Pringles from the "Munchie Tray" and was charged 9 bucks for them. Although the location is downtown there really were not many good restaurant options walking distance to the hotel. I do want to point out some positive points, our concierge upgraded our room at check in at no extra charge. The room was very modern and interesting and very private. The hotel check out time was noon which allowed us to sleep in. We only spent one night but it was very restful and just what we needed. With the upgrade I feel like I got what I paid for since this hotel is very pricey. For the cost I would prefer to stay in a Four Seasons or St. Regis...I am more of a 5 star kind of guy than a trendy hipster vibe but for some my be what you're looking for in Austin with their Keep Austin Weird mentality...To each their own... read more

Currently staying in the hotel with my girlfriends and am so disappointed in the service. Concierge is pretty much nonexistent. Front desk staff is clueless. Asked for blackened chicken in the restaurant and the waitress looked at me and asked what that was! Expected much more from an upscale boutique hotel. read more

I've been a Hilton fan for a while because of my past experience in working for the company and the service that I have received but Starwood is bringing in the competition. This hotel is beautiful. The first year or two when they were finally open was pretty rough but they have improved. The hotel is just BEAUTIFUL! Its very contemporary and not old fashion whats so ever. I do have to say, some of the decor is a bit out there but its up to date. Its located in the warehouse distract and gives an ambiance that fits well for younger party goers and older. I love their bar area. The music is always great and makes you want to groove. Their are several rooms to their bar area so beware...you will get lost. If you decide to go, get there a little early so you are able to get your drinks. The service was great but it was slow. It took 15 to 20 minutes at time just to get a beer but the nights that we have gone are always packed. The room that we were in was beautiful. Two people can fit it in but its more comfortable for someone by themselves. It was really meant for a single person. The bathroom was beautiful and the tub is amaaaazzzzing! It was deep and you can lean back and relax. Maybe to deep because I had a hard time trying to step in and out but it was fab. Beds were comfortable and they have some great choices for their minibar and snacks. They one up the Hilton that for sure. Its still expensive as hell but what do you expect? The service itself was great. Housekeeping was out of this world fast and understanding for all of our needs. We called several times for extra items and they delivered in way less than 10 minutes. I was amazed! The pricing for the room itself is high of course but I feel for what we received in service and style was worth the money. The location itself also pays for it to. Starwood is stepping up their game for sure and I am loving it! read more

I work for a tour company in Austin called Austin Detours. I just had the privilege of having 12 of the sales team from the W on a Street Art Tour, and they really made my day!! Teamwork makes the dream work, and these guys and gals are living the dream!! Thanks so much again! I hope we get to do more with your team! read more

A little too Dallas for my taste. Super chic. If you've got the $ and the time to REALLY fix yourself up, get your spanx and your AMEX and head on over. read more

Valet park and relax--you're not driving anywhere. It's all downtown, like the song... Beds are amazing. Bathroom toiletries I actually brought home....they smell so good. Pool's just a little crowded, but the bar makes a mean margarita (shot of Chambord, please). read more

Nice Hotel. Love the lounge area very cozy. Good restaurant and bar. Valet is very polite. Enjoyed my stay,

Fantastic service and experience from the moment I stepped out of the cab to check-in, through the moment that the cab door closed behind me as I departed. Staff is highly professional, extremely friendly, and accommodating. In fact, I accidentally left behind my wireless mouse and they arranged to get it back to me. I'll be staying again, for sure. read more

Really loved this place. Best hotel service I've had and the corner suite we stayed in was excellent. Also had our wedding here and our sales coordinator Stephani was fantastic. Amazing venue for a wedding with first class food and drink. Compliments to Chrissy our banquet captain and the entire banquet staff! read more

Stayed two nights and the room was not cleaned once during my stay, trashcans were not emptied. Old food trays sat in the corridor for over 24 hours. The elevator carpet was unusually tacky and appeared to be unclean. The room's A/C air filter was very dirty. Also, almost all services are itemized... internet is not complimentary, nor is parking. Do not plan a swim in the winter months, the pool is not heated. I do not feel like I got what I paid for, however management was helpful in resolving some issues and promised upgrades on my next stay. read more

Sorry, it was my 2nd year anniversary and we decided to go with the W Austin. Didn't realize the cool corner suite I booked was overbooked and I was not informed before or on arrival. It was not until we finished the weekend did we realize I was had. Called them and they were at least nice enough to credit us a fraction. How disappointing! read more

First time staying at this hotel. Checking in was really easy as we were with a group. Went to dinner, upon returning, I thought I was at a freak show! Trashy people, cloud of smoke at the front door. Made our way to our room....now 12:30 a.m. At 3:00 a.m., I was almost thrown out of the bed from the bass of the music from the room above us. This went on for at least 30 minutes. Checking out was 20 minutes of standing behind a bunch of hungover girls trying to leave their luggage with the front desk while they went out.....forever....when all you want to do is get OUT of the place! Never will stay there again! read more

Stayed at the W over New Years and we were treated like royalty! The service is amazing here, from Adam at the front desk , to the smiles from the staff as you visit the restaurant and bar. We will plan on staying here again when we are back in Austin. What a pleasant experience! read more