Service impeccable from the valet to entry back to the bar. This hotel is very contemporary thus the accommodations aren't as plush as other SPG hotels. The stars are more for the service vs the room, the hotel room we had for two seemed to be very small and tight for walking/comfort if the plan was to stay for an extended period. If I return; I'd likely get a suite vs a standard room. read more

We try to stay at W hotels each time we are able to get away as a couple. This hotel in Austin did not disappoint!! The hotel is new, modern, & chic. The vibe and decor in the lobby carries over to the rooms as well. We originally planned on finding a nearby parking garage, because who wants to pay $41/night for valet?? No self parking is available on site. But, after scoping them out we decided to suck it up since the price difference wasn't that drastic. Parking is the only reason I'm deducting a star from this hotel. At the price you pay for rooms, it would be nice not to have to pay so much for overnight parking. Suggestion: increase the cost of the rooms to subsidize the cost of parking. We were greeted in the valet line and a very nice man loaded all our belongings, waited for us at check-in, rode the elevator with us to our room, unloaded and explained our room features and answered a few questions we had about places we planned to visit. He even offered to us to call him at any time if we needed anything, including someone to run to the liquor store for us . We enjoyed being close proximity to 6th street and the other restaurants we checked out. I didn't realize Uber was back so we used Lyft to get around and that was very convenient with only 1 minute wait times. On our final night we hung out at the lounge downstairs and had a great time interacting with some of the locals. The music and drinks were great. The drinks were expensive. We also ordered fries and they were cooked to order and fresh. Check out was easy. We asked for a late checkout but were denied because of our membership status. We were told they had a lot of arrivals coming in. This W did not disappoint. I want to go back! read more

I wish I could give 0 stars. My husband and I went away for 1 day. Spent over$1000. The hotel was trash and on our way out we got our car from valet while we ate at the restaurant. They proceeded to put a boot on our car while we were still there. Then when we asked why and expressed how much money we spent his reply was "so?" They are racist and rude and I would not recommend this hotel do anyone. read more

We were staying here for a couple's 40th bday. I must say that this W is very nice compared to the ones I have stayed at around the country. It is very upscale and portrays the vegas theme. The pool area is great! The "Living Room" bar is also very upscale and a great place to hang out at night before going around town. The rooms are alittle small but overall very clean and nice. Great staff! Very good location in downtown austin. Near all the bars and clubs. Stayed July 2013, read more

We just spent the weekend here, celebrating my husbands birthday. The facilities & rooms were very chic, which was a fun experience! Every staff member we encountered was extremely friendly & very helpful throughout our stay. I won't mess with their rating on this, but my ONLY complaint was their toiletries. I hadn't planned on washing my hair while at the hotel, so I didn't pack my shampoo/conditioner. Our plans changed, so I needed to wash my hair & use their products, BLISS. I was not a fan! It made my hair feel super dry and stringy. I read the label and saw that sulfate was one of its primary ingredients, yikes!! I was grateful for something, given I was in pinch. But, given the luxe scale of this hotel, I would have expected higher quality toiletries to be available in our rooms. read more

I've stayed here a few times and have also had a few nights out on the town at the bar. This W just has bad vibes- the people at the front desk are the type that act like they're doing you a favor by helping you, the rooms are meh, the restaurant is ok but nothing special. This past weekend I stayed here and they charged me for two days of valet even though I never went near valet, and gave me a hard time to remove it. The only thing that's keeping me from giving it two stars is the library sitting room/ bar area. I love that room. Overall, this hotel is a yawn and there are many other hotels in Austin that will give you a better ROI. read more

This is a cool, modern hotel. Free wifi in the lobby & lasts for 2 hrs in your hotel room. The room is nice & spacious, but I don't really understand the bathroom that has no door on it. Would be fine if you are staying with a significant other. Another down side is that the pool area isn't open yet. The staff is very friendly here. read more

Typical experience of other hotels in the W portfolio. A few notes to consider for those interested in staying here: Pros: 1) Great location - perfect spot to walk anywhere downtown 2) Fantastic spa - treated myself to a 90 minute massage and facial and was incredibly pleased with the experience. Excellent staff and nice facilities. Massage therapists were excellent and definitely worth the high cost ($200) 3) Clean - what else can be said? No dusty TV top or sketchy stains on the floor. Excellent Cons: 1) The whole 'W scene' with the obnoxious crowds is pretty exhausting. But you sort of know that going into it so in all, I guess it isn't really a con...? 2) Housekeeping was lax on refilling the toiletries. Stayed for 5 nights and finally had to call down for replacement shampoo and soap when housekeeping failed to restock (yes, we tip!) 3) Mini bar what? Yes, I really use it and the hotel didn't refill it either... 4) The mattress was about 6 inches from the headboard. My pillow kept falling down between the space. Couldn't get it any closer either... really annoying We stayed during ACL and the hotel was very accommodating to visitors. As a frequent traveler, what sets most hotels apart comes down to staff & service - and both were excellent. Was pleased overall and will be staying here in the future despite the cons. read more

I just got back from a business trip where I stayed at The W Austin, and all I can say is that I really love The atmosphere! Really fun and funky! It's eclectic, and the night life is Amazing! They have a crimson bar that is sooo much fun, and a live DJ on Thursday night. You've got to stay here when in Austin!!!! read more

W Austin - Check in and check out the cool decor! - Hotels Near Me - Austin, Texas

Justin was amazing. I had some issues with the room service it really wasn't up to W food standard. He went ABOVE and BEYOND to make sure my stay was lovely. I'm a flight attendant and live in hotels. I stayed there in Oct and I still remember his name. This guy needs a raise or management position. I would absolutely come back because of him! read more

The rooms were very nice, very modern and the beds and bring extremely comfortable. Soft down pillows and very clean and tidy rooms. The concierge was very knowledgeable and helpful. The front desk staff at all hours were extremely binder and friendly. The door men and basket employees were so kind and quick to open doors. Felt very pampered. We would visit again. Great hotel. read more

Yeah, wow. 5 Star all the way. Nice service people and great decor and ambiance. 3 lounges and 2 bars why do you need to leave the first floor? Not to mention the record collection in the library. Enough said. It was dead tonight Tuesday eve but I bet the place rocks on the weekends. v read more

The W hotels always deliver. The Austin W is very modern and sleek. My wife and I had the opportunity to escape the kids for one night and it was the best choice. Reasonably priced, not huge rooms but tastefully furnished with everything you need. No tub...fancied a tub but no big deal. Several bars to choose from, was rammed on Friday night due to a wedding and an 18th birthday party but we still found a quiet'ish part of one bar for a late night drink. Service and choice all round was great. It's a hip spot, great all round. Best place to stay in Austin. Will be back soon... read more

I just had my dream wedding at the W in Austin. Every detail was perfect, the food (and there was A LOT) was delicious, the cakes were amazing, and our overall experience was beyond what I could have ever dreamed. The hotel and it's ballrooms are hip, sleek and young - perfect for an Austin wedding. All of our guests are still raving about the gorgeous venue, the seamlessness of the night, and the wonderful time they had staying as guests at the W during our wedding weekend. Jen was attentive, detail-oriented, creative, and wonderful to work with. The entire staff was amazing from start to finish. I wish I could get married every weekend at the W - I'm so honored to be a W bride! read more

Spa, food, service and facility was better than expected for the money. Every part of the trip was enjoyable. The service honestly rivals the Four Seasons for half the price. It was close to all things Austin and Fare makes it easy to get around town. Parking is pricey but I saw after we booked they have package deals that include parking. read more

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4.2/5.0 would recommend. Great staff, Champaign checkin, beautiful room. View was a little lame but still not bad. Late night bar/club was great. Overall very satisfied with the stay so far!! read more

I have to start off by saying I had one of the worst experience I have ever had staying at this hotel. Before my wife and I booked our room, I called and spoke to the manager Javier, Polo and asked him if the pool is open and if it was crowded, he said everything was good and "pool may be a bit crowded". Once we got there, the same person checked us in and told us they were selling day passes, which was never told to us over the phone. Also, him saying "a bit crowded" was an understatement considering there was not a place to sit or stand in the pool and out. This already ruined our stay because we came to use the pool. Also, our room was not ready past 3pm check in time but they did give us drink passes. After 30 min our room was ready. Before going to our room, I asked Javier to book us a cabana for Saturday, which he replied he would have someone call me since he can not book cabanas and they have a designated person who takes care of this. After couple of hours and no call, I called the front desk 3-5 times (hours apart) on Friday trying to book the cabana and they gave us the same answer "someone will call you back", which never happened. Saturday, we called few times 3-4 times about the cabana and then we finally went down to the checkin counter to book. A friendly check in lady told us they were the cabanas were all booked. At this time my wife being frustrated asked to speak to the manager. She (checkin lady) pointed at Javier and said he was the manager and he was stating right next to her and heard the whole conversation and turned his back towards us. I thought the W was known for their great customer service but I guess not! Lastly, on our last day we asked for few towels and soap which never came so my wife and I had to share a towel. I will never stay at this hotel nor at any other W. read more

My friends and I spent some time at The W Bar recently. We go there pretty often and we always have a great time. I highly recommend you ask for Marcell if you're up at the bar. He always provides service with a smile and he makes killer drinks. read more

Ordered a "house red wine". Waitress literally chose the most expensive wine on the menu. Spoke to the manager about it and he was a complete jerky. Please go anywhere other than here for a drink. read more

Modern, efficient rooms with superb views. Avoid northern facing rooms due to the unreasonable noise level & amplified music from Cedar Street bar. Sleek hotel with stellar service and citrus scented Bliss products. Be sure to save time for a pampering massage in the AWAY spa! read more

W Austin - View of Lady Bird Lake - Hotels Near Me - Austin, Texas

I was not deeply impressed with this hotel to be totally honest. A couple of things: 1. The valet staff seems confused and undertrained and backed up a car , al ost hitting us. 2. They appear to have a position called "Whatever, Whenever" , which can also sound like a dismissive "whatever, whatever" when a guest calls down to talk with the front desk. Unless you know the culture, it just sounds very unprofessional to answer the phone that way. Finally, the concierge didn't seem to have a deep local knowledge; she mainly used google to look up recommendations. For almost 400.00 a night, I feel the W should do better; while attempting to be uber hip, they may have lost the graciousness and sophistication that is critical for truly top notch resorts read more

WAY overpriced for what it is. W used to be so eclectic and cool, this one seems tired and more corporate/dummed down. The staff was great though, and we loved the bartender Nathan at Trace, as well as the restaurant manager there whose name i can't recall. $500 a night and you can't heat your pool? read more

The amenities at this hotel are very good. The gym is first class and the bar is very stylish with great drinks. That said, totally disappointed in the room quality. Musty smell and an a/c that never worked well. Called the Desk to get it serviced and there was no improvement. Would not stay here again and wouldn't recommend until they update the rooms. read more

Love the wetdeck pool on Sundays, live DJ great cocktails and Tiffany and Anastasia make the day amazing!!!!!!!! If I forget I'm thirsty they are right there. I love that water is periodically distributed as well read more

The amazing service the W is known for actually started before our stay. Kayla reached out because I forgot to add my SPG number to my reservation. I shared how excited my husband and I were to be celebrating our 24th anniversary there and she was sweet to congratulate us and ask if there was anything she could do to make our stay better. Boy did she make it better! We arrived to a beautiful room with a view of the lake and were pleasantly surprised to receive a bottle of Prosecco, chocolate covered strawberries and a lovely handwritten note - from Kayla! She really made our stay so special and perfect in every way. We visit Austin often and the W will definitely be our new go-to. Still smiling. read more

Stayed at many W hotels and was so excited for Austin. Unfortunately, it's the grossest one by far. The hotel smells like old garbage. We actually have to hold our breath until we get to the lobby. The carpets looks like something out of a child care facility. The staff has interrupted us quite a bit too. We should have stayed at the Westin or JW.. read more

W Austin was great, I wasn't much of a fan of the outside noise, even on the 14th floor I could clearly hear some bands playing at night, besides that, this hotel stay was wonderful!! read more

Trey, our server in the red room, was the man. Attentive, courteous and helpful. The rooms are great, very modern. Only reason for losing a star is because I can't stand their "auto hand motion" sinks in the lobby bathroom. I felt like I was practically dancing to get that thing to run each time. Petty, I know, seriously... just get a normal sink :) read more

I thought we were going to the W's living room for drinks before our 10 year anniversary dinner, but my wife surprised me with a room for the night. We checked in with excellent service from Chris. We took the elevator up to the top floor and walked in....to the best room in the place. The Extreme Wow suite. My wife immediately called Chris explaining how there was a mistake, that she just got us a regular king suite. He said she surprised me and he was surprising us. It. Was. Awesome. My wife had arranged for champagne and snacks. They made it to the room very quickly with an upgrade on the champagne and the waiter refused our tip. They also gave us 2 free breakfasts as well. I cannot tell you how amazing the view, the room, the service was. It's funny people say when you are on your honeymoon you get all kinds of "free" upgrades. Not one, we never got anything. Not even a free drink. The W more than made up for that on our 10 year anniv. We both left that day knowing we'll be customers for life. They made it a night to remember for us and we cannot thank them enough. FYI the rooms are always excellent, love the drinks and food at the Living room, not to mention the people watching. read more

I will start with the things that are good. 1) The rooms are beautiful, and well appointed. 2) The concierge was above and beyond helpful and pleasant. 3) My masseuse Bryan, and esthetician Stacey were both excellent. The things that were an absolute fail 1) We pull up to park the car and there are four valet employees standing there, and we waited almost a minute before having to open our own doors and ask to valet. (we were THE ONLY CAR) 2) We decided to check out the spa, and my experience really went downhill in about two seconds flat when the female behind the desk took us into the men's changing room to show us around. There was a perfectly able male sitting behind the desk who could have given us our tour. On thirteen, yes THIRTEEN different occasions while I was in the locker room changing, showering, undressing, dressing, and waiting for my treatment a female employee was in the men's changing room. The females would knock and announce they were entering giving you 1/8th of a second to grab a towel, but this is NOT ACCEPTABLE. I'm far from a prude, but under no circumstances does a woman belong in the men's room period, end of story. If there is more than one person in the changing room, and person A tells the female it's OK to enter, while person B and person C are naked or half naked. This happened to me twice and made me feel extremely uncomfortable, and violated. 3) The other HUGE problem is there is zero, and I mean ZERO PRIVACY from the hall the second that door is opened. You can see clear from the hall to the lockers where people are in various stages of being dressed. 4) When I asked to speak with the spa manager in private her response was "sure lets go talk in the men's locker room" at this point I snapped and had a WTF moment. Even the spa manager who is a female thinks it's OK to just walk into the men's locker room. She admitted there were problems and that I wasn't the only one to complain, and blamed the economy for the reason there wasn't a male to clean the men's locker room. I don't believe that there isn't a single male in that hotel that couldn't help out. *******Ladies the men are also allowed to walk into the women's locker room, so think about that before you book your next appointment. ******** read more

Loved the service here! Two hip bars downstairs plus an amazing pool bar! Try the JC lemonade for a spicy and sweet vodka lemonade. Sub the Tito's for Ketel One and you have a winner. The rooms were cozy and the room service was on point. read more

While the room that I had was fantastic and the property has the expected "boutique-y" vibe of the W brand, the staff is, by and large, arrogant, pretentious, and fake. While I love the property, I loathe the experience that comes with staying here. The JW Marriott is right up the street from here. Do yourself a favor and stay there instead. Now that the Marriott acquisition of Starwood is complete, you can enjoy your SPG status and have a significantly better level of customer service than the W Austin offers. read more

I could not speak any higher of the staff at the W. My sisters and I spent New Years there and we had the best time! My sister fell and had to get stitches and the staff was so nice and helpful and they came to check on her the next morning. We now have a NYE tradition at the W Austin read more

The Sunday pool party was awesome! Every employee acted like a generous host and was happy to help with anything. Gilbert and Shelby in the hotel couldn't have been more affable, they made our experience so perfect and we will be back!! read more

Good location and nice hotel. This is a "hip" hotel with the decor and rooms. Rooms were clean, nice and quiet. The pool allows for non-guests to pay to enter and it gets very busy and a bit crazy in the afternoons. Not the best spot for families or kids. read more

The hotel is beautiful. It was modern yet comfortable. The convenience to so many restaurants is a plus. We came with my daughter and they put us in a higher floor which definitely kept the noise out. We love the seating areas connected to the lobby between the hotel check-in and their restaurant (Trace). Beautiful, cozy, intimate. The service at the hotel was friendly throughout. We would definitely stay here over the JW Marriott, which was our last stay. read more

This review is specifically for their bar. The people who frequent here clearly think they are in LA. Hate to break it to ya, but you're not. Of the few times I've been there the drinks are way overpriced--even for a nice hotel, and it's so packed that you can't even walk. Forget about sitting!! Austin has so many great bars and live music to offer. If you're trying to get the true Austin experience, go somewhere else! read more

Visit the bar in this hotel. The service is fantastic and the drinks are on par. By far one of the best bars I've ever been to. Ask for Dane or Elliot and have a jalapeno cucumber lemonade. You will not regret it. read more

I received an email from the Director of Rooms at the W Austin who seemed genuinely concerned about my terrible experiences at her hotel and addressed a couple issues which I'd like to share with you and amend my review. She told me that she will be addressing the valet team to be professional at all times, being careful not to treat customers differently or get too comfortable too fast with customers simply because of they're in their early 20s. There are also stickers now on the light switches to inform guests how to properly operate them. Apparently, they are confusing because of the way the lights have to work in order to be an energy efficient building. Never heard of this or experienced it before but I'll take her word for it. The pool was opened 3 days after my check-out so I guess I just was unlucky. She said the construction noise must have been because they were putting finishing touches on it. Bad timing I guess. Yelpers wanting to stay here in the future won't have to worry about that. I suggested the W make note of closure/construction noise for future renovation on their website. She is also going to follow up on the concierge because she agrees that "try googling Austin" isn't an appropriate response for a concierge to make. It looks like their management is really making an effort to satisfy their guests and I definitely appreciate that but if I were to guess, their staff is definitely composed of fresh hires with little hotel hospitality experience instead of the Les Roches trained staff you'd find at many other starwood hotels. They're working on the kinks... I can definitely see this place getting better in the future. I'll probably give it another shot sometime in the future. read more

This is my second time staying at the W in Austin. The first time my sink drain was clogged and the tiles in the bathroom were falling off. This visit, I checked in around 10pm, I had to put all my stuff on a luggage cart and bring it in myself without someone to even help with the door. I couldn't even find anyone at the valet to drop my keys off to park the car. I find the service and quality for $$$ very lacking here. Definitely not worth the price tag or the frustration. read more