Every time we visit Austin, we usually stay at the W in their Spectacular category room. The location is pretty good as it's near most downtown destinations and they provide decent service. One downside is that they do not include free wifi, even for their SPG preferred members. However, I do love that they carry Bliss products! read more

I was given a Sunday off from work and called to inquire about a "day pass" to the pool. A very nice young man I believe to be named Austin informed me he had spoken to a "Julie" in the spa and he was going to give me a FREE day pass, just because. I was ecstatic. In my happiness I dilly-dallied and didn't manage to get over there until about 5 pm. Julie it appeared had already gone for the day and I had been so looking forward to it all-so I paid the $27 for the day pass and wondered if I'd brought enough money for a drink. So, I stepped into paradise. Where every nook and cranny looks inviting and you feel like you're walking on air. The furniture blazes bright white in the sunlight and the pool calls your name. It was unfortunate I waited so long to head out there, I missed my chance at a freebie AND the sun would soon set. Oh, procrastination. I set up camp, soaked in the bit of sun and set off to purchase a drink. I had just enough for one but no tip!! I felt just rotten but I couldn't leave without imbibing. The bartenders were so polite about it. I chose W Juice because it had St. Germain, something I recently discovered an affinity for. Fabulous. The spa was glorious. I don't even care that it was a glorified shower area. I had access to a huge flatscreen tv set in the wall all to myself. I sat and gorged on cranberries, dried bananas and turkish apricots as i sipped hot tea and watched a classic movie with my feet up in a huge cushy robe. Aaaaaaah. So worth it. The showers were divine. The AWAY brand of shampoo, conditioner, shower gel...lotion. Try them for yourself. Wonderful smells of cedar, eucalyptus and perhaps...vanilla? toothbrushes at the ready, tampons if you need...blowdriers, hair products, all of it!! I can't wait to go back!!!!!!!!!!! It is a bit pricey but perhaps for my birthday :) read more

The best of Austin. As good as it gets. Service, valet, in-room dining, everything has been on point. Sometimes, you can just tell when "management" has everyone on the same page, as the employees pay attention to detail here. They go above and beyond and it's pretty apparent - from the doormen to the bartenders, receptionists and everyone in-between. To those that are posting 3 and 4 star reviews, I'm guessing it's because they didn't get an amazing room, or perhaps they chose to go green. Either way, I don't believe this hotel is reflective of anything but a 5 star review. read more

Place is super modern...rooms are very clean and very trendy! A tad to small...especially for the price. Bed is a bit hard! Overall super clean!!!! read more

I brought my meetup group there every thursday thur out the summer months until the end of july. The manger Mr. Rogers was wonderful to us. He gave us a cabana to sit our group in and we enjoyed the $6. dollar happy Hrs drink and free ourdorves from the Trace Resturant. Our whole group was impressed with how nice the staff was to all of us. the thursday happy hrs at the pool on the 4th floor is elegant and classy and you can see the sunsets go down on the City skyline. Thank You W Hotel, we will come back next summer for more fun on the 4th floor pool. Great Music by the DJ too. read more

This was our first time staying at the W in Austin. From the moment we drove up service was their number one priority for our stay. This location was walking distance from many different restaurant. King-size bed was very comfy. Bathroom was modern and very clean the shower was spacious. No complaints from the stay. We will definitely be back. read more

Honestly the hotel room is was just OK,if you are looking for something luxury, don't choose here. the price is a little bit high without free parking and free wifi, but we did enjoy the in room dining(the food was good and acceptable price) and the bar(really nice) also the city views. The shower room is nice too.However, it's not a bad choice,customer service is always good and we spent a wonderful night here. read more

I hosted a recent birthday party for my wife at the W in Austin. I reserved the Extreme Wow Suite (lives up to its name!) I had asked someone when booking the room if I could use an outside caterer - I was told that I could but no outside alcohol. When my caterer called for more information she was informed that we could Not use an outside caterer. When I talked to one of the hotel managers about this issue I got a call from Joanna McCreary, director of rooms. Joanna completely took care of the situation and her, along with Scott Darby, made our entire experience great. Trace catered the event in house and the food was fantastic and on budget. Our guests had an amazing time and we were treated well by all of the staff from check in to check out. Trace did a great job downstairs as well - top notch service and a fantastic time! read more

Very friendly, helpful staff. We are staying in the " Spectacular Room" the veiw is terrific and the price is right. I picked this hotel for convince, and it's in a great location. read more

I have stayed here 8-10 times for work and absolutely love it. The service is impeccable, food delicious and rooms clean and spacious. The numerous fireplaces and comfortable couches make the W Austin feel like a home away from home. I recently extended my work trip and stayed through the weekend and had a great time. The pool scene is very lively during the Spring/ Summer and definitely not for families or those looking to relax. It's definitely more of a Miami/ Vegas vibe. I should mention that nothing beats the location of the W. You can walk pretty much anywhere and it's far enough away from the freeway/ major roads where the rooms are all super quiet (can't say the same for surrounding hotels). Love the Austin W! read more

Wonderful experience during my stay here. The hotel is clean. The service is impeccable. Also the hotel is close to the convention center which made it convenient to go back and forth between the hotel and the seminar I was attending. read more

We came here for a Unite class and the hotel was a great place for it. The decor is fun and modern. There are several chill lounges and the staff is friendly. The Wojitos are great especially when it's 110 outside in June. read more

My husband and I stayed here on our wedding weekend, as our wedding was also held downtown. The service here was so phenomenal - it added so much to our special day. First of all, we booked the most basic room, but upon hearing it was our wedding day, the upgraded us to a corner suite!! We had views overlooking downtown and Town Lake. They also surprised us with champagne, and free drinks downstairs at the Living Room. The room itself was so luxurious and stylish. We never wanted to leave. It's an amazing place! read more

My husband and I stay here every year for our anniversary, and never EVER have we had a bad time or bad service. The customer service is absolutely impeccable and right on. The rooms are very clean, they always have something in the room that I forgot to bring with me, for example: shaving cream, make up remover, or a filer. Either way you always feel so welcomed here. The hotel front desk is amazing, we had Austin helping us out and he is very knowledgeable and delivered excellent customer service. We even got upgraded to a suite which was so beautiful I wanted to live there. And praise to the Executive Assistant at W Austin, James. He totally took care of my order for a W candle, thanks so much and beautiful touches with the card! Nothing short of amazing with the W Austin and their staff, keep it up! read more

I was there a couple of weeks ago for bacholrette weekend. Impeccable service and lovely hotel. I would go back in a heartbeat!

I am a local and have stayed here a couple times for a "staycation" and many times to eat and/or drink. There is good and bad to be had here. The "living room" and the bar are beautiful and very comfortably appointed, and always packed on a weekend with a young affluent hipster crowd. The drinks are expensive but you are supposed to be cool enough to not care. In the daytime the same scene is up at the pool when it's warm out. Bring your Ray-bans and hit the gym before you go. The gym is outstanding and well equipped. The spa is very nice with comfortable spaces, great services, and friendly and helpful staff. The basic rooms here are quite small. They have a modern finish out that I like, but may not be for everyone. If you come at an off time it may be easy enough to get an upgrade. On my last stay we were upgraded to a suite after complaining about a few minor issues. This room was outstanding with amazing views and comfy furniture throughout. When we were ran into a problem with our house and needed to stay an extra night the manager extended our stay at the same low rate that was about 1/3 of the usual. The service here is always friendly and everyone from the concierge, front desk and room service staff always seem to be happy to go out of their way to be helpful. The food in the restaurant is mediocre for the price and has gone downhill a bit over the past year or two. It isn't bad, but in Austin there are so many great places to eat that it doesn't really make sense to come here just for the food. If you are staying in the hotel and prefer to avoid room service there are abundant local options an easy walk away, and Favor will deliver if you don't want to go out. The restaurant does however have a dog friendly patio with good people watching and we still come for an appetizer or a drink fairly often. With $3 mimosas and bloody marys it is a good spot for a weekend brunch outside. On Sundays there is a great jazz combo playing on the patio. read more

The hotel is impressive and clean, staff is so friendly. Although the best part was when my friends and I met in the Living Room lobby bar and our cocktail server Brittany took care of us. She was so attentive and sweet. She went above and beyond to take care of us. I highly recommend this place. The staff makes it all the better. read more

After hosting an event at the W, I can absolutely recommend that you do the same. We had initially wanted to host a brunch for a large group at Trace but the private room was already booked for the time/date that we wanted. One of the managers recommended that we consider another room that turned out to be the perfect solution. We selected a room off the bar that had great ambience and chose a menu that offered delicious food while being able to socialize. The sliders were a big hit as was the cake created by the in house pastry chef. We especially appreciated the service by the manager Will Rogers & Sloan who was very attentive and friendly. read more

W Austin - Hotels Near Me - Austin, Texas

The swimming pool is awesome! And the Spa moreover... all food and beverage service are 24 hours without limitations in the menu. Ask for the house car service if you want to go downtown for a walk. read more

Kate was an awesome host on the pool deck. We were in from out of town and had a blast. Will be back

Great great great. We went for our friends wedding at the W. It was perfect. We arrived great valet service. The room was so large and spacious. HUGE bathroom. We stayed in the WONDERFUL room on the 8th floor overlooking the pool. The bathroom was amazing. Shower and tub ... perfect room. I loved the resturant in the hotel also. amazing food. But the real selling point was the full floor gym and spa. The gym was massive. It had everything not some crapy hotel gym. We are def going back to austin and will be staying here. read more

This hotel is really great. Perfect location, a walk away from the 2nd Street shops. Service is top-notch and the pool is killer. Stayed here for pretty cheap, thanks to Starwood points. Talked about this on my site, here: http://www.noobtraveler.com/starwood-preferred-guest-rewards-credit-card-25000/ read more

The Living Room here is gorgeous, and hosts a later happy hour (7-9) that is worth checking out. There are lots of $6 wines/cocktails/nibbles, and they host performances that are not to be missed on the last Sunday of the month. read more

When I stay at a hotel that costs $500 a night I expect supurb conditions of the room and superb customer service. Unfortunately I received neither during my stay at this establishment. The concierge desk (called whatever, whenever) was unable to book us a cab for five people. I was able to get one myself with the hail a cab app in five minutes. The front desk was not able to add a guests name to the room despite the wife of the man who booked the room was standing right beside me. The room, while furnished with trendy looking objects was surprisingly unfunctional. I have had a better shower in a motel 8. I will say that the bed was quite comfortable, and the .75 ounce bag of popchips was delicious despite the $6 price tag. So in all if you want to stay at a fancy hotel that charges $13 for a day of WiFi, and charges $37 a day to park your Lexus, then stay here. If you want to stay at a hotel that treats you with the southern hospitality that one would expect down here, then go elsewhere. read more

The fella and I had never stayed in a W before, and I gotta admit that it's not really my scene. It feels more like a nightclub that just happens to have a hotel in it, and we're more laid-back people. That said, I don't wanna judge it on that since that's their vibe, so I'll give you the pros and cons. Pros - The fella is an SPG member, and we got upgraded to a king suite when we got there. - The suite had a charging station with chargers for iPhone, Android, and USB devices. - The valets were on point and brought our car around within just a few minutes of us calling every time. And they seemed pleasantly surprised when we tipped. - We got free wifi with the SPG perks, and it was pretty speedy and never dropped. We did have to re-sign in every day, but no biggie. - The hotel is within easy walking distance of 6th Street, Congress Street, and the Congress Street bridge. - Check out was super easy, and the bill was accurate. Cons - Valet costs $39 a night. Holy. - We had a drink at the bar (nightclub? lounge?), and the fella got a fancy bourbon neat. It cost an arm and a leg and wasn't even 2 ounces. I also felt seriously under dressed in there. - Our suite was nice, but there was no door to the bathroom. We agreed it would be super awkward to stay there if you weren't with someone you felt totally comfortable with. - The toilet paper was the pits, and the pillows were even worse. For what they're charging, they really could upgrade both. - I emailed them before we got there to ask about toiletries since I didn't want to bring the ones they provided. I got a 3 paragraph email back from someone who'd had a lot of caffeine with a lot of exclamation points and "Rock on!" notes, but no actual answer. They said they carried Bliss products, but didn't tell me what was in the room. So, let me help - they give you shampoo, conditioner, body wash, and lotion along with a cotton ball/nail file packet and shower cap. There's a hair dryer and iron in there, too. read more

I was really excited last week to be staying at my first W Hotel while visiting Austin from California. I checked in last Monday and stayed through Thursday. I'm sorry to say I'm really disappointed with my experience. I hadn't even been in my room five minutes when two women from housekeeping barged in. Yes, they knocked, but didn't give me time to take even two steps towards the door. The door flew open. I was stunned, as were they. Apparently they thought my room had a maintenance issue that they were coming to check on, but I guess they had the wrong room. I can imagine many scenarios that could have been very embarrassing and am glad I was fully clothed and only sitting on the edge of the bed. I thought about reporting this rude interruption but didn't thinking, "No harm, no foul." I checked out of the hotel on Thursday afternoon, flew home to California and then, upon arriving home, realized to my horror that I'd forgotten several items of clothing in the closet. I don't generally use the closet in hotels but did this time becasue I was attending a conference and had good clothes I didn't want wrinkled, and now good clothes that are lost. I immediately called the W and was connected with Lost & Found. I explained my predicament to a Brent who took my name and number and said he'd call back after investigating. I asked if housekeeping might have found my clothes or, if not, perhaps they were still hanging in the closet? He said he needed to investigate. Okay. I didn't hear anything the next day so I called back and this time spoke to a woman who again took my name and number and said she'd call after investigating. Nothing. That was last Friday. It is now Monday evening and still no word. Is it safe to assume my clothes are gone? Stolen by hotel staff? I don't understand why there's been no follow up, no one that's called to say, "We checked the room and didn't find anything, so we spoke with housekeeping and..." I expected more from the W. Can I get a reply / call back please? I would like to know if housekeeping found my clothes, and if not, why not? The second person I spoke with in Lost & Found told me the hotel tracks who goes in and out of rooms, and when. If I didn't pack my clothes upon leaving the hotel, somebody removed them from the closet in my room (#1213). Thank you, Kelly read more

I bought the "best room in the hotel" as a gift for my brother and his fiance on their wedding night (5/7/11). At $700+ I wanted to see what I was paying for, so I checked them in that night and left a few presents (kudos to the concierge for ordering an arrangment with her favorite flowers). While the decor of the hotel and the room was gorgeous, I was disappointed by the size of the room. The Cool Corner Suite was quoted as 600 sq. feet with a separate living area, bedroom, and bathroom, but the layout made it feel much smaller. I even think my room at the Residence Inn felt larger. My brother said that the comforter on the bed was so thick and hot that neither of them were able to get a good night's rest. The light switches were also on some weird system, so if you had to go to the bathroom in the middle of the night, you basically had to light up the entire suite. They also waited a half hour to get their car from the valet the following morning. I think the hotel is only a few months old, so maybe they're working out the kinks still. I'm sure a room at the Driskill would have been more worthy of the price tag. read more

Michael at valet... Thank you for taking great care of my vehicle. 5 stars on service

WHile decor was interesting- cool wallpaper, etc, my room overall was a disappointment. The tub was small/ a sitting tub. Very high tub "walls" and i actually fell getting out- even though I was being careful.. It is just too stupidly high. The bed was not comfortable. The room was small. The pillows gave me a crick - both the little and thick pillow sucked. not impressed with the W- to say the least. WOrkers were friendly- but room not so much. will not be a returning customer. Oh, and the shower handle came off while i was in teh shower. walls too thin as well. read more

DO NOT EVER BOOK A ROOM HERE! I booked a hotel room a week ago, and even though we're 3 days out from the check in date, the management would not let me cancel the room. They would not even let me have a hotel room credit to use on another date. Even better - the exact same room is available on the same night for $110 less than what I paid last week. Do yourself a favor - book a room somewhere else, like the JW Marriott. read more

Well upon walking into the beautiful entrance and wonderful service at the front desk we were told amongst the others in our party that our room wasn't ready. They promptly though gave us drink tickets for the inconvenience though. Very nice. However upon walking up to the bar at the pool and we asked the bar tender( who coincidentally looked like he had been in a car accident with his bruised face) where we could order food. His response was "um how about a McDonald's"? Wow that response was almost as unclassy as his hat that said "Ratchet". Not cool. Hopefully the rest of our bachelorette party will be better than this experience. pS tim at the desk was fabulous though. read more

I would love to add that after I wrote this review, I was promptly contacted by the General Manager to check on my party. They were very concerned about what happened during our visit. I can assure you it was not a food born illness (thank goodness!). I greatly appreciate courteous and timely attention to our situation. Kudos! read more

Spent the weekend there and the Pool deck area became a frat party. Super loud, rap music, uncomfortable atmosphere if you're there to relax....I asked management about it and was told nothing could be done. Left us with a bad impression and experience at the W so we decided to leave. read more

We booked a hotel room for our family so that our kids could see the 4th of July fireworks w/o all the chaos, traffic, and heat....what a mistake! I told the hotel specifically why we were coming....and spoke to 3 different staff members from the time we booked to the time we checked in, and not a one mentioned that you can see hardly see the fireworks at all from their hotel:( Womp. Womp. Additionally, it's like Vegas here...we couldn't go to the pool, b/c it was packed like sardines w/wasted adults...making out in the pool...grinding on each other...etc. The coffeemaker in our room doesn't work. $40+ to valet for 1 night. Couldn't find a bartender in their lobby lounge on 3 different occasions. I realize I'm at fault for not doing more in-depth research, but I just assumed that an pricey, seemingly high-class hotel would have higher standards. DO NOT TAKE KIDS OR ANY RELATIONSHIP YOU LOVE AND RESPECT TO THIS HOTEL. read more

Such great customer service!!!! Kaleb was so kind and helpful. Would recommend the W Austin to anyone and everyone!

Stayed here Friday night with a friend who was nice enough to let me crash her king-sized bed. Definitely impressive--the only nicer hotels I've been able to afford have been in Vegas when we go in bachelorette groups. The bed is dressed in white sheets (I have a thing for white sheets--they exude cleanliness). The pillows were softer than I'd like, but hey, I stayed "free," so not complaining. Some notable things about the W: the bathroom sink is uber-modern with its rectangular shallow basin; they use Bliss bath products; each bedside table comes with a Blackberry or iPhone charger so you don't even have to bring your own; the toilets offer half flush vs. full flush options (is this an Austin thing? I love the green-ness). Their floor mats at the entrance and elevators read "good morning," "good afternoon," and "good evening," depending on time of day. (An interesting gimmick.) Their accommodations have unique names: their toilets are "water closets," their pool is "wet," their valet is called "wheels," etc. Again, an interesting gimmick. Wet reminds me of a nice Vegas hotel pool on a much smaller scale. The elevator scans your room key in order to take you to your floor; I guess this prevents non-guests from sneaking in. This place reminds me of a swanky, trendy, elite, posh hotel where one goes to be seen. This is not necessarily always my cup of tea (can you say "pretentious?"), but maybe I'm just hating because I am not of this type. I would definitely stay here again if I was made of money (which I'm not). So I guess till next time I crash with my lovely friend again...Goodbye, W...*sniff* read more

This place is freaking amazing. I have stayed in the "cozy" room several times and love it - even though the space is small, it is well planned and beautifully decorated. I've had fantastic western views of Zilker Park. The bed is cozy and there is a sinfully wonderful deep sinking tub. The room service is also top notch. It's expensive, but the food is great. The staff is very courteous - they will bring you bottled water when you arrive and when you are waiting for valet. I could live here. read more

I'm sitting in the hotel lobby waiting for a room. I was assured that early check in would not be a problem. I arrive at the hotel at 1:00, no room, and I need to be ready for a wedding by 3:00. The front desk staff is rude, and they have no suggestions for a way to ameliorate the problem. I've stayed at this hotel at least 25 times in the last 3 years, so much for loyalty. I will never stay here again. My main issue is the unhelpful staff. They are seriously unprofessional. Don't tell me you can accommodate a request, take my money, and then say the hotel was full last night, we can't accommodate the request we said we would honor, and finally, add insult to injury with "change in a lobby bathroom!" Jerks!!!! read more

Took my wife for a weekend relaxation. Pool and massages. The service was great. The beds relaxing. Stay in a room away from the hotel elevator. It's a little noisy near it read more

First and last time at the W. Had the Comfy King room and for $300+, you are way better served staying at the Omni, Driskill, etc (get more for your $$$). Nice looking hotel, staff is very polite, but it's not worth it. read more