Excellent customer service I honestly went to all the most…read morepopulary places in San diego looking for a small fountain Once I walked in . Staff approached me and they were very helpful. they have great selections of fountains that u can pick and they will order for u In my case once I walked in I found my fountain and I purchased it and they were anle to deliver same day honestly very impressed and happy This is hands down best place for pre made fountains look no further Sergio was great and helpful

I've purchased many pots in the past and was treated well by the sales staff. However, my recent…read morepurchase was a return and a repurchase, which seemed to inconvenience the salesman as he had to get up and go out to the yard. He acted as if he was inconvenienced and possibly dealing with a "women" who was taking up his time to pick out a replacement pot. I will most likely never shop there again.

A wonderful addition to the Miralani Maker's District! I was picking up a coffee and bite at Jaunt…read moreCoffee Rosters right next door when I noticed Braid & Wood with its doors open and beautiful plants & decor out. Being a house plant lover, I had to check it out. The pots and plant holders all looked so high quality and presented beautifully, with a modern styling. I love the wooden stands! The owner, Jenn, came out and chatted with me and helped me out with a purchase. She told me that the pots are made from spun aluminum which is a unique but sturdy material for pots; they look clean and the shape emulates ceramic vessels. I also love that there is a drainage hole so you can put the plant directly inside the vessel! I got a large snow pot ($14) and a philodendron to go inside it ($12). My total order ended up being $28 after tax, which is a great price. They have a lot of lovely options for planters, so I highly recommend coming here if you or someone you know is a plant lover. Jenn was so nice and I'm happy to support this small business!

Kelly is amazing! She's the owner here and has helped us with numerous projects. She always knows…read morethe right shade we're looking for and if she doesn't have in stock, she makes it. She's truly an artisan!

Dropped off (2) beloved old lamps for repair. They said it would take (1) week…read more And in (1) week we got them back. Repairs were excellent using quality parts. Even fixed some stuff I had not mentioned to them. I definitely recommend the Lampshade Gallery for parts and new lamps. Their prices are very reasonable and they are very nice to work with.

Stu and Haley were awesomely helpful yesterday when I bought my new sofa. Beautiful contemporary…read moreshowroom...nice pieces, great quality and very helpful staff. Thanks again! Thanks Stu for your expert packing and loading!

Wow! Really nice furniture and more! The ladies waited an hour for me. I was running very late…read more Very friendly and still gave me discounts. All the furniture there is really nice. Real wood! Real pieces! It was so nice to see! I would recommend this store to anyone looking for special pieces for their home. Unique!

My exhaustive online search for a super-quiet, highly efficient ceiling fan in colors that would…read morework well in the room where I wanted it and with a look that I love took me to Black Whale Home. I wanted to see my short-listed fans up-close and in-person and ask questions and get answers from knowledgeable people, rather than deal with a website chat box. Adam helped me, and he was TERRIFIC. Warm, friendly, so personable, knowledgeable, patient and very easy to talk with and work with. The fan I wanted was on back-order -- not just at Black Whale but pretty much everywhere -- and wouldn't ship for at least a couple of months. The fan is pricey (I view it as an investment) and instead of having to pay in full upfront for a fan that I would not receive for months, Adam was so kind as to allow me to pay 50% upfront, with the balance to be paid when the fan arrived. I really appreciated that. Adam was not there on the day, months later, when I went in to pick up the fan, but the woman who helped me (I think her name was Sandy) was also super-nice and friendly and loaded the boxes into my car for me. I'm excited to have the new fan installed and look forward to another opportunity to work with Black Whale.

Sandy knows her stuff and was very helpful Follow up and the…read moreorder was received on time

Truly fantastic and consistent communication. There was a small issue with the size of the cushions…read moreand even though they could've charged me an awful lot to fix it, they didn't! I was so pleasantly surprised and grateful. I look forward to supporting this local family business in any way I can.

I had an excellent experience with this company. I large ottoman that my dogs had ruined and I…read morewanted it repaired. I went into the store on a Saturday and picked out an excellent looking vinyl. I thought the price was fair. They came and picked up the And today they delivered it back and it looks amazing! The workmanship is great super nice Family Business would definitely use them again

Wonderful selection of patio furniture and very…read moreknowledgeable staff. They are the best.

This place has very high quality patio furniture. So much more comfortable and durable than the…read morefurniture at big box stores. Not cheap but quality never is.

I stopped in to see the Talavera selection. They have a nice variety of pieces... priced fairly…read more The overall shop is beautiful with lovely displays of many Mexican art pieces. Customer service was outstanding as I met both shop owners and was welcomed with friendly conversation. I will definitely return and spend more time looking. Thanks for such a nice experience. Elyse

Im obsessed with this store. They have amazing things !!! I can't wait to add to my collections!!read more