As you can see in the pictures, this is the result of the last grooming for my dog. Pictures were…read moretaken during our afternoon walk, after I picked her up from this place. Naturally I went back to raise the issue but all the communication had to be done by email. The manager of this place NEVER apologized for this issue despite the communication that we had, and of course no credit for the money spent. Would you go to a place where they can make this kind of mistakes and have no sense of responsibility for what they can do? I wont return for sure.

My usual petfood place closes at 7 which i find out today at 7:08 :(…read moreDid i mention I used the last of my pet's food last night? And that he eats a super premium kibble Orijen?!? Well, like a ram in the bush for Abraham from The Lord, Natural Pawz was 3.2 miles away and open till 8 (thank you Google - sometimes only the G will get it done) Entered the store and the employee working, Geoffrey, was the bomb diggity awesomeness and helped me. Not just to find my food I needed but a little extra above and beyond with a personal problem. So professional and understanding and knowledgeable and not even for a second throwing shade I showed up during pre-closing. Turns out they have a loyalty program too and my 13 pound bag here was a few dollars less regular price than my other home store. Okay then NaturalPawz, u have earned our business!

I wanted to find somewhere close and had same day availability since our usual groomer was booked…read moreup so I called them. Well, that was a GRAVE mistake and I see why they were so happy to get me in asap. First of all, the girl that answered the phone gave me some pricing "based on weight" which I totally understand. I then ask her about the discounts they showed online and she started stuttering as if she didn't really want to give it to me. Her response was "oh um yes, if you were a first time customer then i guess we would give you 10%". You knew I clearly was but moving along. I told them I wanted teddy bear cuts for my 2 mini poodles. She said they might have some matting charges and I said that's fine. I took them up there, the groomer barely examined them or talked to me before proceeding to take my dogs in the back to get started. 5 hours later, I pick them up and my dogs look NOTHING like what I asked for. I wanted to maintain length but they chopped off half on both of their bodies. I wanted a rounded teddy bear face and they SHAVED their faces. I have NEVER went to a groomer where they did something without calling me. If you're not able to do what I asked then I should have been at least notified by phone. NOT when I'm picking them up and the damage is done. On top of that, the ENTIRE cut on BOTH dogs were choppy! Not to mention they charged me $250 WITH the 10% discount. The girl also tried to charge me extra for trimming of the paws and ears. I asked isn't that included in the full groom? She said "oh yeah, let me take that off". THE WORST part?! I asked why the extra $80? She said it was because they had to detangle for an extra 15 minutes. Yes. 15 minutes. I will post the receipt. Lastly, for this price you would think that they would put a bandana or a bow on them. NOPE. They will never touch my dogs again. They do not care about the dogs and you can tell they are here just for the money. I'm sorry but I'm leaving my babies with you, I have to trust that you actually care. I will be posting pics of them AFTER a groom at Happy Snoutz on Sept 16, 2025 and also pictures from today. PLEASE do not waste your money or think because it's in River Oaks that they are quality. They are definitely NOT

Trash experience. Incompotent management and very rude. Grooming service was good, but didn't like…read morethe way the management handled my grievances.

I cannot say enough amazing things about this Pet Supplies Plus location. Every time I visit, I'm…read moregreeted and helped right away. I love my dog's scruffy gremlin look but I decided to get her looking prim and proper for the holidays. It was her very first time, and she was trembling. Rosalind took the time to talk me through how she would start slowly with Jackie and follow her lead. She spoke about her like she was a real baby, which instantly made me feel at ease! A few hours later, Rosalind texted me to let me know Jackie did amazing and was ready for pick up. When I arrived, Jackie wasn't shaking at all. she was playful and happy, and I knew she had been treated with so much care. Her haircut was adorable, and she smelled AMAZING thanks to Rosalind's special scent blend! I will always support this location. They truly go above and beyond!

I love this store. Their staff is friendly and knowledgeable, and when I'm looking for something my…read morepicky senior dog will eat, they have a great selection!

Our cocker spaniel loves it at Pet Smart! He gets groomed with Brook in grooming and has stayed…read moreovernight a handful of times at the Doggy Daycare & Hotel. We've always had a great experience and highly recommend!

This pet smart has the worse worse customer service specially the grooming department the girl…read morethat picked up my call was nasty rude and very disrespectful hung up on me while I was speaking all due to the fact that I wanted to take my cat to get her nail oils trimmed and for her to get a spa treatment they have several packages they just Don't TELL YOU IS ONLY FOR DOGS ON WEEKENDS which I find very discriminating even animals deserve to be well treated the fact that they offer on there website all these services but don't mention they rather have weekends for dogs can you imagine I will never ever recommend this PetSmart I go to Kirby and they were the ones who recommended this location and what a bad idea just wanted the world to know what kind of people they have working there I called back spoke to a manager who just mentioned she will let her know personally someone who speaks to a customer and hangs up the phone should be fired ....

I need to get my kitty's nails trimmed but I don't want to drive all the way out to Houston Humane…read moreservices just to save a few dollars. I called Petco to find out their process. Grooming services answered and they were very polite. Gave me the information I needed. Today is Saturday and she said they can do nail trim up until 5 o'clock because the grooming services closes at 5:30. I don't remember the exact amount she quoted but it was less than $20 for a nail trim and have to bring proof of current rabies vaccination. I'll update the review after we get my kitty's nails trimmed there.

Zero stars Robin (pink hair ) was horrible went in for a fish it's my home store. When she walked…read moreup huffing and puffing made sure to fix the ladder before even acknowledging me. Sat down and didn't say anything I pointed to the tank I wanted and then mentioned a few tanks had multiples of fish dying, and most tanks showed signs of ick, fungus and etc. stood up and and said well I just got here I don't know anything. I reiterated I'm just pointing it out. Just as well the mice have ringworm. She slammed the ladder around to walk away and said well guess what you can't buy anything Everything's closed off. Then continued talking rudely to me . As someone who works in customer service this is not ok, I was having a great time visiting Siren and Dee Dee. I normally visit frequently but today that will change I left my Merrick dog and cat food with toys and walked out as she still continued to fuss. Totally unacceptable. If I could give zero stars I would. Just a heads up the mice had ringworm and majority of fish in tanks had ick and or clamped fins. Let's not forget all the dead fish that were in the tanks . Yes I am fully aware it happens but in my history with Petco it's policy to remove the deceased fish. Just like it's in the policy to greet and connect, engage with customers.

Terence! Ask for him or even Bryce. I've been living in this area for 6yrs and I can't find nobody…read moreto top it! My dog always looks so CUTE & smells so good! Just left from Terence and I had to write this review.

The service at this Petco is always great! I've been a few times, but my most recent trip was to…read moreexchange some dog clothes because my puppy was too big for them! The cashier was really helpful and nice, and assured me that I could exchange and pay the difference if I were to get something else! I come here for pretty much all of my puppy needs! His favorite toys are all from Petco! I've tried a bunch of other stuff too. Like the ice creams and treats! This is a solid place for all your pet needs!

After all over ten years and counting and thousand of dollars with three dogs as customers with…read moredoggie day care My lq Is discriminated because she was a little slow to n getting up This last visit they did not even wipe her eye and was big crusted and ver her eye and of course she was not exercised or never got a call being gone eight days for new years I am discharged like a flea No matter what and they encourage everyone to look at camp bow wow locations My interview at camp bow wow yesterday with lq was treated like a queen senior not tossed to the side and they are less expensive then petsmart Has petsmart ever showed you inside ? Never Politics policies and less staff at petsmart motel at southwest frwy unacceptable Bye bye petsmart

We came here too early before our Banfield appointment so we took the time to walk around. There…read morewere associates who were busy and doing things like cleaning up or restocking. I saw one cashier hustle to the register because there was one customer waiting. Like just one person and they hustled, that's good customer service. They seemed to have a good inventory of items and there wasn't stuff all over the floor or accidents that dogs had caused. We went in the middle of the week in the middle of the day so there was a good amount of parking. I don't know if I would come here on the weekends because N. Shepherd is super busy and it's hard to get in and out of to turn back onto the Main Street.

Really nice & friendly customer service. I was there…read more9/19/20 and two young employees helped me and my family with all our new fishes needs. I wish I would of asked their names. Thank you for educating us on how to properly take care of the water & food.

I have never found the employees at this Pet Supermarket to be particularly friendly. Despite…read moreshopping here occasionally to buy food for my feral cat colonies and rescue cats, I am rarely greeted when I walk into the store. I have walked in many times and observed the employees gathered in conversations opposed to greeting customers. On my most recent visit, a 32-pack of Friskies was displayed with a $19.99 price tag underneath it. When I checked out, it rang up at $26. I pointed out the discrepancy, and instead of addressing it right away, I was left waiting while other customers were checked out. There were two employees present, and it seemed that one could have assisted me while the other continued working the register. Instead, I stood there waiting, unsure what was going to happen. Eventually, the employee who rand me up brought up a 24-pack that apparently matched the advertised price. The whole situation seemed to be an inconvenience for the employees, so I ultimately said, "Never mind." Then, I mentioned that the Pet Supermarket on Richmond, which recently closed, would have simply honored the displayed price. Jennifer responded, "We're not that store." My reply was, "No, you definitely are not." I shop here to buy food for animals that depend on me, and good customer service still matters. Unfortunately, this store consistently feels indifferent toward its customers. Pet Supermarket, you closed the wrong store. Time to hire people who actually look like they enjoy their jobs at a pet store.