The unethical treatment of these animals is atrocious. The bird cages have no adequate perching and…read morelittle to none enrichment items for the animals. It breaks my heart to see these living creatures confined to a space that is well below the minimal standards. If I had the money I would gladly take those animals and give them the life they deserve, rather than being trapped in that awful place. I urge the owners to consider the quality of care they are providing for these animals and educate themselves on the basic requirements of each species. For example, any perching whatsoever for the birds is a basic requirement that this store greatly lacks. Please if you can purchase these animals and give them a great home then do so, but if not then really think about and look at the treatment of these amazing creatures. There is a light fixture mounted inside the one bird cage, which is dangerous for the safety of the animals. These animals are also living beings just like us. Do better please.

These are good people who take care of animals and love them. I highly recommend this shop and…read moretheir owners.

Great choices and service, availability of merchandise corals and fish. Live rocks …read more Great choices and service, availability of merchandise corals and fish. Live rocks .

Horrible business ethics.... I came from far away to this store.. the website says open till 7.. I…read morecame and it's closed.. another customer posted a similar complaint.... really bad for business ethics.

You can tell when a business owner has passion and love for their business. The owner has been in…read morebusiness for 52 years! He shared his story and love for birds with me and I felt extremely comfortable buying my new bird from him. He is very kind, patient and knowledgeable. My bird is very beautiful and he told me to call whenever I have questions. What's even better is the shop offers to board your bird when you go out of town. The prices are just right! Thank you!

if I could give it a zero star I would give it a zero star. I called to see if they have budgies…read moreand the guy said their are 50 of them, I asked how much for one and he said they don't give prices over the phone. then I asked are they expensive or or cheap. then he hung up on me. worst customer service ever. he needs to get fired!

Best pet shop in the Bronx! The grooming is excellent & the store has more then basic essentials…read more The management is wonderful & the store is very tidy.

I love this place. They helped me find my fur-family and because of them my family is now complete…read more Whenever I go they treat my family and I so respectfully. They always have everything that I'm looking for. They are a gem.

Amazing staff. Very polite and helpful. Thank you for you services much appreciated. The manager is…read moreso great and always greets our gur babies with such love. I know her for over 15 year's she always remains the same with everyone which is a pleasure.

Gave 2 stars because @ least they had the product I was lookin for. The person in the pic was in…read morethe phone the whole time I waited. Not a hello, one second and I'll ve with u, nothing! As u can see she's still on the phone, the least she could have done was acknowledge the custome. She's always in a mood, and not a happy one, today I actually caught her rude side, I usuallyavoid her. I was at the counter and kindly put my wallet back in my back and walked out and its cool, mother nature is taking care of her, she's aging horribly! Guess the business is so great they can afford to lose customers. Hopefully another pet shop comes to the neighborhood, we could use another one option!

I visited this location today at 1:03 PM--and was rung up by Vanessa. I normally don't like to…read morevisit this location because the employees are rude, unprofessional and so ghetto that it makes my skin crawl--Vanessa was no exception. I purchased three items and was never greeted, she never asked if I found everything that I needed, in fact, she carried on for 6 minutes with another associate about a tank for a reptile, that I felt like putting the items for my dog back, and leaving as I really thought I was disturbing her conversation, that seemed so important to have, at that moment. Not only was Miss Vanessa a horrible representation of this location, her shirt was unbuttoned/untucked at the bottom, to which her belly was hanging out. So, I will never bother stepping back into this location--I'd rather spend the extra few bucks at Petco/Petsmart/Amazon/anyplace aside from this place. Not only does the store smell horrible when you enter it, but the employees really act like a customer coming in, is an issue for them--like you get paid to do a job...might as well do it like it matters. Advice to the managers: FIND PEOPLE WHO WANT TO WORK--customer's don't need ass kissers, just people who can fake it 'till they make it.

Let's start with the fact that I followed one of the managers, Isiah, from another location. I have…read morebeen a petland discount customer for a number of years. I generally go there when I experience some sort of problem with my animals. I have a 90 gallon tank with goldfish, some plecos and a South American cichlid, a 180 gallon tank with 5 red ear slider turtles, and 3 cats. Isiah has expertise in all of the animals I own, and many more. Not only is my tank still stocked because of him, but he goes out of his way to remember his customers too! There have been no disappointments~ Only thing I'd say is a downside is the fact that he gets really busy at times because everyone knows that he knows everything. Sometimes you have to wait a little while to get to him and ask your question. Other than that, Isiah is hands down the most knowledgeable pet store manager I have ever met. I highly recommend going to this branch particularly, not only for Isiah, but because the other associates are also very friendly and have great customer service. It's always a pleasant shopping experience.

Friendly, establishment with a family business feel. It would appear that most of their business is…read moregrooming. No fish, but nice place, small but clean.

I have been a loyal customer here for a long time, back when the shop was run by a wonderful older…read morelady. Unfortunately, the new management has completely ruined the experience. The man currently running the shop is incredibly aggressive, argumentative, and unprofessional. During my last visit, I was simply trying to explain my grooming preferences to the Sunday groomer. The manager intervened, became extremely hostile, slammed the door in my face, and told me I was no longer welcome. If management is this volatile and aggressive toward human customers, it raises serious concerns about how they handle the animals in their care. I strongly advise pet owners to take their business elsewhere.

Great mom and Pops store. If you wanna support a real family owned business that loves pets and the…read morecommunity please come by. They have great groomers and good products with a lot of knowledge. Stop these huge million dollar companies from expanding and closing stores like this. Give back to the community and shop local, if we don't, the Rich will get Richer and we will get poorer!!

zignuter. old school pet shop. i like it! thank you guys. enough close to subway. first time visit…read morethis store.

I got a Cavalier King Charles from Zoo-Rama in April and had a good experience. The manager, Jay is…read morelovely and very helpful. The store gives you everything you need to take home a new puppy which is extremely helpful to a first time pet-owner (food, toys, weepads, bowls, treats). My cavalier, Lucy is healthy and happy. Her temperament is excellent, she's social, kind with everyone she meets, other dogs and children. In general, when you take your dog for their first check-up they may have common things like an ear infection or gastro issue. Highly recommend purchasing pet insurance 2-weeks before you take home your furbaby, as they have waiting periods of about 2 - weeks and so anything the vet catches in that time they won't cover or cover sometimes in the future. Another thing that helped me was purchasing an older puppy (4 and half months) because then they have all their wellness vaccines usually - reduces costs and makes it a little easier if considering doggy daycare.

I had a terrible experience with this place. The New York State law to stop pet stores from selling…read moreanimals from unvetted breeders came too late for us. We bought a sweet female Shih Poo, Carly from Zoorama. Sadly, just five months after bringing Carly home, the vet diagnosed her with a serious progressive kidney disease. She died only six years later, which was heartbreaking and unexpected. It's so upsetting that Zoorama cared more about making money than about the health of their animals. They charged high prices but didn't make sure their breeders were responsible. Because of this, we ended up with a very sick puppy, and our family suffered. I'm very disappointed in Zoorama's dishonest practices which only ceased after the law went into effect.

First things first, the owner Maria is super dope. My Goldendoodle Kai was comfortable there as was…read moreI with him going there. It was a whole vibe. Also, she had it hooked up where the Vet comes and does vaccinations discounted for our furry loved ones.. I love that the store has other products and A1 professionalism. It was a whole vibe.

I had a great experience with Maria she took care of my dog very well however she closed the store…read moreshe did not email her clients to let us know that she was closing the store permanently. It's the only reason I gave them a three-star.