10+ years of good service but today not happy I was running late even called to say running late…read morestep in about 12 minutes late and still they would not see my pet. Service has gone down hill and they are not going to accommodate you without letting you know it is inconvenient. The care is good and the Vets are good -no issue there.

My first red flag should've been the fact that they had open availability when no other vet in town…read moredid but I was rushing to get my dog updated on her shots and a badly needed nail trim. The woman who took care of our pup was less than personable, the tone almost condescending through the phone and during the appointment although that wasn't the issue as I understand that some people are just like that whether they are at work or in their personal life. One of the first things this woman blurted out to 2 young kids in their 20's was "I can see some buildup on her teeth so she'll need a cleaning. That runs around $600 for anesthesia" and a list of other things in a teeth cleaning I cannot remember at this time. My dog is only three years old it's not like she's old with a huge amount of tartar buildup. There was no "I recommend this chew" or "try brushing with this toothpaste" and this was on top of the $300 some bill for her shots and other extra things that she was recommending that day. My pup requires care and i understand that will cost money but to hit us with a total of $900 in expenses in the first 5-10 minutes of our appointment left a bad taste in our mouth. I'm reading other reviews that sound like I am not the first person to feel as if they are just trying to get as much money as they can out of their patients. I canceled my next scheduled appointment and will be going elsewhere from now on.

My neighbor mentioned The Ridge to me because in February I boarded my toy Aussie at the vet and he…read morewas the only there for 4 days. Like being in solitary confinement. Took my dog to The Ridge on my last trip and he loved it. Able to socialize and be loved without being in a kennel. I now take him 2 days a week just so he can play with his friends and make new friends! He is only 12 lbs but plays with the big dogs! Thank you Pat & Marilyn for opening The Ridge Pet Resort!

The most kind & caring people with an amazing top notch pet resort!…read moreMy sister passed away unexpectedly and without hesitation they picked up her distressed dog Gorgie for me and took the best care of her until I could get to Kansas from South Caroline. When I arrived Gorgie was having fun playing with her new friends. Dogs know when they are safe and loved! If I lived in Kansas this would be the only place my dogs would stay!

Read this before boarding your dog here, if you care at all for their well being. I'm sorry, it's…read morelong. My first issue with this place is their pricing is not at all transparent on their website. Their website says $45 a night. This is grossly misleading. My dog is incredibly anxious and takes medication to help with that. They charged me to give her her meds that I provided for her. $95. Ninety five dollars to give a dog one and a half pills once a day. Not once did they mention this either on their website or when I was dropping her off. I shrugged that off. Irritated, but those meds keep my dog safe and I will pay ANY amount to keep her safe. And then I got home. Whereupon I noticed two large injuries on her front paws. One swelling abrasion, and one puncture wound. Naturally concerned, I called them to ask about it. The manager that I spoke to was very helpful and apologetic and said that he'd discuss with his staff and get back to me. He was polite and overall a joy to speak to and deserves a promotion. He said that he didn't notice any injuries on my dog during his time with her. After the call, I received a call back from the owner. He was condescending and short with me, blaming my dogs swollen paw on a grass allergy. Plausible, right? No. She is a mostly outdoor dog and we regularly go on walks in grassy areas. Beyond that- get this! He said during my dogs nail trim, he noticed the abrasion and thought nothing of it. His exact words were "it's like a kid at daycare, right? Sometimes they get hurt." Which absolutely makes sense, but the difference here is the kids parents would get a call, an incident report, anything to be like "hey this happened FYI." And if I had gotten a call I wouldn't be so angry. When I brought up the lack of communication (which, btw, I called 2-3 times to check on her during my trip and this was NEVER mentioned) he said "oh do you want me to make a note of that in her file to give you a call if something like this happens again?" (That should be default. Call the owner if something happens to their dog, what the crap?) And I said "no thank you, she won't be returning so that won't be necessary", and instead of working with me to find a solution, or at the VERY least offering to cover veterinary bills or refund the $95 that they didn't tell me I would be paying, he offered a very condescending goodbye and promptly hung up on me. Also please note that NO ONE NOTICED THE PUNCTURE WOUND on my dog over the course of her stay, when it was visible enough that we noticed within ten minutes. I respect that this is a family owned business and appreciate the work that went into building this, but the negligence and lack of communication and transparency is not acceptable. Not to mention the absolute lack of any solution offered besides "put Neosporin on it". TLDR: they did not disclose pricing, were very condescending, and my dog came back injured.

Beautiful facility with turf, play equipment, pool pawty's, cookies, a groomer, a trainer and the…read morebest staff. Love that we can look at pictures every day and our pup tells the true story - he cannot WAIT to go and truly loves the people and his pup pals. We use daycare Mon-Fri, have gotten training from David and the best grooming.

I am so glad I found Melissa! I am new to the area and needed to board my golden retriever over…read moreThanksgiving. She was responsive to my last-minute request and happy to meet with me beforehand so I could introduce her to my dog. It was really nice knowing that my dog was staying at someone's home rather than a kennel, and it put me at ease to see how much fun she was having at the dog park and in the backyard when I saw the pictures she posted. My dog came back tired and happy. I couldn't have asked for more. I will definitely board my dog with Melissa next time I'm out of town!

Melissa is the best ever. I have not had a puppy in over 13 years and I knew I needed help. She…read moreworked with Vega so well. She did more in 2 weeks than I could have done in months. She is so kind to send you updates. She also watches their health very closely. Vega started to show signs of a hotspot and she immediately notified me and helped me get the proper care for him. I got back a puppy that was potty trained!!!!!! No accidents since he has been home. He also know Sit, Come, Down. We are working more on the leash. I had a surprise work trip this week. She was able to take Vega for those days and help me with keeping the leash training going. She is so accommodating and knowledgeable. This is the best investment I could have made!!! If I could give 10 stars, I would.

My wife and I boarded our two Maltese dogs here from May 31 to June 7, 2026…read more Unfortunately, our experience was extremely disappointing. We left 16 packets of Cesar wet dog food along with both written and verbal instructions that each dog was to receive one packet per day. We provided 2 packets for immediate feeding and 14 additional packets for the rest of the stay. When we picked up our dogs, we were given 11 packets back. That means only 5 packets were used during an 8-day stay, despite our clear feeding instructions. We were also given back 100% of the dog treats we had left for them. In addition, we provided enough heart medication for our female dog, who has a heart murmur, to cover the entire boarding period. The night before pickup, we received a call stating they had run out of her medication. However, when we picked up our dogs, we were given 4 pills back. This raises serious concerns about whether her medication was administered properly and consistently. My wife called to discuss these issues with management and spoke with Wynona. Rather than addressing our concerns, she felt talked over and dismissed. For nearly $600 in boarding fees, we expected our dogs' feeding and medication instructions to be followed carefully. Instead, the response we received felt indifferent and lacked accountability. It's especially disappointing because we've had positive experiences here in the past. The groomers do a great job, but we've also experienced delays in being notified when grooming appointments were complete, sometimes waiting hours before receiving a pickup call. Based on this experience, we will not be returning for boarding services, and we are considering other options for grooming as well. I will also be contacting corporate regarding these concerns.

I brought our female schnauzer in to be groomed. Stated not to shave her and to keep eyebrows, and…read morebeard just trim(schnauzer cut) and to be sure to trim her nails. Repeated again and gal said to have a schnauzer cut. I agreed. I came to pick up Sugar, paid and included a cash tip for groomer. Then they brought out our dog completely shaved. NO BEARD, NO EYEBROWS. Of course gal I had dropped off with was not there, groomer was gone for the day. I expressed my disappointment and did not even get a (I'am sorry). What can we do about this?

My pets, both cats and Malamute dog, have been receiving treatment from Gentle Care staff for 8…read moreyears. I have been in contact with many vets, but have found the vets and staff at Gentle care to be compassionate, patient, informative and put forth full effort to provide exceptional care for all pets. The clinic is small, and very busy, and yet the staff always find a way to make sure myself and my pets are tended to and comfortable. They are more than willing to answer questions and are appreciative of involved pet owners. My pets have had their fair share of growing pains and problems, but Dr. Rausch, Dr. Ermeling, and Dr. Beck always provide options for care, so the owner is making an informed decision with patience regarding the pet owner's abilities and resources. My pets have all survived over 10 years with their care.

have been going to this clinic for a couple months now and have had good experiences with the vets…read more However, I have had the same veterinary assistant, Kim, and every interaction I have with her is nothing short of rude and disrespectful. I gave her the benefit of the doubt not once but twice, thinking she could just be in a bad mood, but after my third visit with her I knew it was an attitude issue. Not only that, but two out of the three times I visited her, she didn't seem to understand the information I was giving her. When I tried explaining my pet's diet change, she didn't know that the type of food my pet was on even existed, when they literally sell the food at their clinic. She's constantly invalidating my concerns when explaining the behavior change in my pet, as if she knows them personally. My animal has never liked the vet, but he HATES this veterinary assistant. I'm not sure how she's had her job for 7 years, but it's no wonder she's just an assistant. All the other vets are friendly, helpful, and knowledgeable. Kim really sets a bad image for your staff and business.

Mady is my GO TO pet sitter. I have 5 dogs, some with special needs that include separation…read moreanxiety, seizures, daily medication administration and a senior dog with only 3 legs that needs to be carried in and out to the yard. Mady's background in pharmacy and vet tech is quite vast and she is so knowledgeable and dedicated with all aspects of pet care. I honestly have never felt more comfortable leaving my pets (and home!) in the care of someone other than my husband. Mady sends daily updates and photos. She really goes above and beyond when your pets are in her care. 12/10!

Mady has been my go-to pet sitter for the last several years. I am very protective of my cats, and…read moreMady is the only one I trust to care for them when I'm away. She sends me photos and updates daily to let me know how they are doing, so I can rest easy knowing my babies are safe and loved while I'm gone. I could not ask for a better, more reliable pet sitter!

Jaz is happy! As a golden retriever I think he is coming along quite well. Allison, kenna, erica,…read moreare the he best

Quality: 5 stars Atmosphere: 5 stars…read moreStaff: 5 stars This place is an exceptional place to get your dog trained! It's locally owned and is definitely a place where you can trust the high quality of your dogs training. The staff really care about training dogs, which is all that matters! Give them a call for a quote and join their list ASAP! They are busy with a lot of bookings so it's good to get in the list quickly (this also supports how great the training is for dogs).