Here again for my yearly eye exam for diabetes. My appointment was for 2 o'clock. I arrived at…read more1:33. It is now 254 and I have yet to be seen. The office is empty and I'm assuming I'll be here for another two hours this is horrible. This is the normal experience that we have and nowhere else to go

From my eye doctor, Dr. Rahmon, eye surgeon Dr. Fernandez, his scheduling assistant Jessica, and…read morethe entire staff, this practice sets the bar for outstanding eye care, They have been my trusted providers since 2006, they are very knowledgeable, kind and compassionate. You couldn't be in better hands. The optical shop on premises is also outstanding with associates having decades of experience.

So I went in prepared for a three hour visit prior to having some cataract surgery. It was there…read morethat they did all the measurements of my eyes and did a complete exam in doing this exam. They also found out that my eye pressure was very high and so now I need to see a glaucoma specialist. Everyone there was very pleasant, very respectful, and the time went by very fast. I will definitely be going back there and I would highly recommend it to anyone there as long as you're prepared for a long initial visit. I happen to see Dr Scoper while I was there and he was very nice and explained everything thoroughly to me.

This location for VIrginia Eye Consultants is in Norfolk. It can be a bit of a trek when coming…read morefrom Virginia Beach. When coming here, the GPS definitely gave a roundabout way to get here. For reference, they are maybe a half mile to a mile away from the Military Highway Light Rail Station. Since I generally ride the light rail once a month into downtown Norfolk, I had a different way of getting to this place, as well as the surgery center across the way from this place. The visit here was on April 6, 2026. Getting to the location can be a bit confusing at first just because of the way the road is set up. Once you see the building though, it wasn't too hard to get to it. There was plenty of parking available, including handicap parking on this visit. The reason for this visit was that my mom was referred here by her eye doctor for cataract surgery to see Dr. Scoper. When you first come in, there are two floors, and the one we needed to go to was on the first floor, so that made it easier. Once we came in, they asked us who the patient was and I let them know that and they said to sit down and wait until getting called back up for the check in process. After about 15 minutes, they said her name and that we didn't need to come up as they had everything needed already. We were then given some information and such about cataract surgery while waiting for her to be called back for the first part, which was the testing. This is where it really counted when it comes to the low rating for this review. They did have signs around the waiting area about being short staffed, but it took almost 3 hours to get to the testing portion. During that wait, someone came around with snacks for anyone that wanted them while waiting. That part took about 15 minutes or so, with just her going back there and then came back out to the waiting area. About 10-15 minutes later, we were called to go to the next part of the process. This part of the process included watching a video about the cataract surgery process and such, and then going through the pros, cons, and possible issues with a cataract surgery and the types of surgeries available (there were three types to choose from) with one of the staff members. Due to cost, we went with the least costly option as that was the only type the insurance would cover (Medicare). After all of that was done, there was another waiting period, which took about 30 minutes, until Dr. Scoper was ready to see us about her cataract surgery. He started with a check of the eyes and confirming that cataract surgery would be good for her. He explained the process and how it would go. He told us about the eye drops that would be needed before and after the surgeries, and they have a compounding pharmacy that they use. It would be one that insurance would not cover, but the overall cost was just over $100 for that. This was a great and very informative part of this visit, so this was the best part of it. After that part was completed, we went through the checkout process. This process consisted of scheduling both surgeries and contacting the PCP to schedule a medical clearance ahead of time. The reason for two different dates was one for each eye. The surgeries would be scheduled for May and June respectively at the CVP Surgery Center basically across the street from this location, so the surgery part will be reviewed separately from this one. Overall, the significant waiting process was what kept the review as low as it is. They had signs about being short staffed, but with that being the case, they really shouldn't be scheduling as many appointments with that being the case. You could tell that the front desk staff seemed overwhelmed at times too with so many coming in while we were waiting. Since there aren't many options available in the area, they are still worth looking into. I would call ahead to ask how the wait times would look like and that type of thing so you can be prepared for that on the day of your appointment.

My mom has seen Dr. Snyder for the past two years. Dr. Snyder performed her cataract surgeries…read morewith no complications. All of her experiences with Dr. Snyder and his staff having been wonderful. Dr. Snyder takes the time to make sure my mom and I are completely informed of what his findings and our options. Dr. Snyder was highly recommended by my mom's primary care physician and we would second that recommendation.

I don't wear glasses, so I'm not used to having my eye looked at, let alone poked at. Kinda FREAKS…read moreME OUT! But when it became apparent I had some kind of "debris particle" stuck in my cornea and no amount of eyewash would rinse it out, Patient First referred me to Dr. Snyder. I was in a lot of pain at the time and Dr. Snyder was able to see me within a couple hours of calling for an appointment. He had to scrape my cornea to clear the debris. It wasn't scary at all because he was totally cool and told me exactly what I could expect. He was really great at taking the time to explain how it would feel and what I could do to get through it. More than the eye poking, I was afraid of the bill because my health insurance doesn't cover any out of pocket medical costs. Dr. Snyder went with me to make sure I paid a reduced rate when I checked out at the front desk. My bill was only $80. What a relief! He also told me he normally would have people come back in for a recheck, but to avoid cost, I only had to return if I was having a problem. I'm not gonna lie, the short recovery time was painful. But I was better after a day and my eyes are happy and healthy again. Dr. Snyder was great. I would definitely go to him again if I have any eye problems.

This practice is only out for your money. After a very disappointing interaction, I succumbed and…read morebought a pair of glasses for over $500. I went to pick them up and asked for the pupillary distance (PD) to buy a cheaper second pair of glasses and they refused stating that they only want you to buy their glasses. Then, I asked for a written policy and they don't have one. Came home and called other optometrists and they give you your pupillary distance free or for a small charge. Zennioptical gives you the PD measuring tool free in the mail. Dr. Crouch's office lost my family of customers. Not for the PD incident, but how rude the staff was and treated me like I was trying to steal information.

Front desk was so rude that I left. Office manager not much better. Go across the street maybe.read more

I went to this place referred by my primary doctor a year ago, everything went fine. They fixed the…read moreissue that I had. I received a call from them reminding me about making an appointment to have my annual review. I scheduled the appointment online, received an email with the confirmation. I showed up to the appointment and the place was closed, the lights were off. I decided to call because it was 2:45 and I thought it was strange I never received a call from them canceling the appointment. Nobody answered the phone, so I decided to leave a message. Until this day nobody called back. This place is unreliable and unprofessional.

Dr gross is the WORST doctor my father has ever seen in his lifetime! Dr Gross MINIMIZED every…read moreconcern my father raised. He definitely did not feel seen nor heard!My dad has an ALS disease and ALSO going through chemotherapy for cancer. His previous eye doctor said he has cataracts and a surgery should be performed. When he was seen by Dr Gross, he advised against the surgery and we RESPECT that because of his knowledge as a doctor. However, Dr. Gross' condescending remarks were unacceptable! Verbatim, he said, "Your glasses are so dirty, maybe that is the reason for your declined vision" My mother proceeded and asked, "if he doesn't need cataracts then why is his vision declining?" I kid you not, Dr Gross said, "well, just have him remove his dirty glasses so he can see" ARE YOU KIDDING ME?!?! THIS IS NOT OKAY! My parents are asian, and there is a language barrier - but to be treated as such is against the medical oath that this Dr took. His moral compass is off! Nowhere is this lifetime did my father receive such an awful encounter from a doctor! His bedside manner is terrible! This negative experience of Dr Gross' behavior deterred us from ever coming back. THIS DOCTOR HAS NO COMPASSION, POWER TRIPS AND VERY CONDESCENDING! And his scribe, she is very rude as well. Patients do not lie, the reviews of this place speaks volumes.

Dr Gross has devoted his life towards helping patients like me see better. I have been seeing him…read morefor abt 20 yrs.Unfortunately, I have problem eyes. Several different unfortunate issues. Each one has been addressed by Dr Gross, medically and surgically. He is an extremely caring, personable, and intelligent doctor. He has wonderful and fast techniques that deliver optimum results. His entire staff is smart, friendly, and caring. I would give him a higher number than 5, if I could.

It's time for me to have cataract surgery! Dr. Fellner takes…read moretime to explain the procedure, the different types of lenses, etc. and he makes me feel a lot better about it. Jenny, Nancy and all the staff are excellent at their jobs, so the whole process is seamless.

Simply the best. Dr. Cook is second to none. Very happy with the care I was given from the Eye…read moreSpecialist crew and continue to receive in future appointments.

Useless had a referral to this company they scheduled the appointment over 2 months out then called…read moreto cancel it because wrong doctor on form when the office only need to call to referral office to get the name corrected

Fantastic care, Dr Gross is so knowledgeable however he is so busy that one feels rushed in and…read moreout! They have a new billing process that is the worse I've ever dealt with. They recently have a billing location in Richmond and since that new process I am getting bills for what is supposed to be filed with my secondary insurance resulting in my getting billed and having to call them folling receipt of that bill to remind them to file it with my secondary insurance. I should not have to deal with their billing issues! I am informed that that is the way it's handled and that is what I must do. This is very unusual and frankly unacceptable business processing of accounts. It results in my questioning other issues associated at this time. I'm considering going to another Dr for this reason alone. this doesnt have to be this way.

Dr Kapoor got rid of all my floaters in right eye after having to tolerate for two years. He is…read moreamazing and my eyesight has improved greatly in that eye. Can't wait to have the left eye done in April. He has such a calm and reassuring persona. The best!