Here again for my yearly eye exam for diabetes. My appointment was for 2 o'clock. I arrived at…read more1:33. It is now 254 and I have yet to be seen. The office is empty and I'm assuming I'll be here for another two hours this is horrible. This is the normal experience that we have and nowhere else to go

From my eye doctor, Dr. Rahmon, eye surgeon Dr. Fernandez, his scheduling assistant Jessica, and…read morethe entire staff, this practice sets the bar for outstanding eye care, They have been my trusted providers since 2006, they are very knowledgeable, kind and compassionate. You couldn't be in better hands. The optical shop on premises is also outstanding with associates having decades of experience.

This place is huge and seems to have all the latest and greatest in technology. They can do pretty…read moremuch everything from basic testing to surgery inhouse. My wife was referred here after a routine test for eyeglasses revealed some minor abnormalities. That was five or six years ago, my wife has had annual visits since that time. When we first walked in we were immediately greeted and given some paperwork to fill out since it was our first visit. Upon completion of the paperwork we took care of the copay then were directed back to the waiting area.  I appreciated that they made sure we knew where the vending area and coffee areas were located. The place was pretty full and the front staff seemed a little unorganized and chaotic but everything somehow worked.  We left our home without our morning coffee so we ventured to the coffee machine.  Wow!  The coffee machine is amazing, it dispenses everything from regular brewed coffee to espresso to lattes to cappuccino to Chai tea to hot chocolate and more.  My wife got a latte and I got a cappuccino, the coffee was actually very good.  We also enjoyed some tasty complementary cookies.   Having read some reviews which indicated lengthy wait times we settled in but the wait wasn't bad at all.  After maybe 15 minutes we were given some literature and a portable DVD player on which to watch a video explaining glaucoma.  We were only a few minutes into the video when we were escorted to testing area where they ran some tests on my wife's eyes.  After the preliminary tests we resumed watching the video in another waiting area.  Again, we only watched about five minutes until we were taken to the exam room where the doctor would be seeing us.  An assistant asked some questions and prepared us to see the doctor, she was very helpful.  We resumed watching the video during which time the doctor entered the room and introduced herself.  She said she would wait until we finished the video before proceeding because she felt it was important.  After we finished the video we asked a few questions which Dr. Dewundara was happy to answer.  She then proceeded with a thorough examination and more testing, she explained every step of the process and was very polite, friendly and professional throughout our time there.  She showed us test results on the monitor and explained them very well.  She said there was one area that needed further testing so we would need another appointment in a couple of months. We were very impressed with Dr. Dewundara and feel fortunate for my wife to be under her care. My wife has continued to get great care here over the years since this first visit.  The stand-alone building has its own spacious parking lot so there are no parking worries.  Overall we are very pleased with Virginia Eye Consultants. We are impressed with the state-of-the-art facility The wait times can get a little lengthy but the friendly, helpful staff and quality of care we always receive make it well worth the waits. Sometimes, when we are in the area, I think about that coffee machine in the main waiting room and consider stopping in for a cup. So far, I have resisted that urge.

Surgery was not very successful and they don't seem to care or have a plan. I feel I am "just…read moreanother patient". This is my third visit and they have done nothing except the same eye tests with eye chart and tell me how it takes time. My eyes hurt, are terribly irritated and my vision is slipping by the day. Follow up doc told me I need to meet with surgeon on next visit yet today's visit was not with surgeon. In addition, they were running "a minimum" of one hour behind but you can't leave once you check in to run a get a to-go bite. My appt was for 12:40 and I wasn't seen until after 3:10. And lastly, every visit I feel like I'm just a part on an assembly line. Rote verbiage over and over again.

My mom has seen Dr. Snyder for the past two years. Dr. Snyder performed her cataract surgeries…read morewith no complications. All of her experiences with Dr. Snyder and his staff having been wonderful. Dr. Snyder takes the time to make sure my mom and I are completely informed of what his findings and our options. Dr. Snyder was highly recommended by my mom's primary care physician and we would second that recommendation.

I don't wear glasses, so I'm not used to having my eye looked at, let alone poked at. Kinda FREAKS…read moreME OUT! But when it became apparent I had some kind of "debris particle" stuck in my cornea and no amount of eyewash would rinse it out, Patient First referred me to Dr. Snyder. I was in a lot of pain at the time and Dr. Snyder was able to see me within a couple hours of calling for an appointment. He had to scrape my cornea to clear the debris. It wasn't scary at all because he was totally cool and told me exactly what I could expect. He was really great at taking the time to explain how it would feel and what I could do to get through it. More than the eye poking, I was afraid of the bill because my health insurance doesn't cover any out of pocket medical costs. Dr. Snyder went with me to make sure I paid a reduced rate when I checked out at the front desk. My bill was only $80. What a relief! He also told me he normally would have people come back in for a recheck, but to avoid cost, I only had to return if I was having a problem. I'm not gonna lie, the short recovery time was painful. But I was better after a day and my eyes are happy and healthy again. Dr. Snyder was great. I would definitely go to him again if I have any eye problems.

This practice is only out for your money. After a very disappointing interaction, I succumbed and…read morebought a pair of glasses for over $500. I went to pick them up and asked for the pupillary distance (PD) to buy a cheaper second pair of glasses and they refused stating that they only want you to buy their glasses. Then, I asked for a written policy and they don't have one. Came home and called other optometrists and they give you your pupillary distance free or for a small charge. Zennioptical gives you the PD measuring tool free in the mail. Dr. Crouch's office lost my family of customers. Not for the PD incident, but how rude the staff was and treated me like I was trying to steal information.

Front desk was so rude that I left. Office manager not much better. Go across the street maybe.read more

I went to this place referred by my primary doctor a year ago, everything went fine. They fixed the…read moreissue that I had. I received a call from them reminding me about making an appointment to have my annual review. I scheduled the appointment online, received an email with the confirmation. I showed up to the appointment and the place was closed, the lights were off. I decided to call because it was 2:45 and I thought it was strange I never received a call from them canceling the appointment. Nobody answered the phone, so I decided to leave a message. Until this day nobody called back. This place is unreliable and unprofessional.

Appointment was on time at middle of the day. Staff was great. Cost was reasonable and I was out in…read moreunder an hour.

1. Doc Fellner great 2. Office staff great…read more 3. Hole in wall partially patched, fuberglass insulation exposed. This is a health hazard as particles can become airborne & inhaled. Likewise, collects dust & debris which can support microbial growth/become airborne. Please seal the wallboard.

Useless had a referral to this company they scheduled the appointment over 2 months out then called…read moreto cancel it because wrong doctor on form when the office only need to call to referral office to get the name corrected

Fantastic care, Dr Gross is so knowledgeable however he is so busy that one feels rushed in and…read moreout! They have a new billing process that is the worse I've ever dealt with. They recently have a billing location in Richmond and since that new process I am getting bills for what is supposed to be filed with my secondary insurance resulting in my getting billed and having to call them folling receipt of that bill to remind them to file it with my secondary insurance. I should not have to deal with their billing issues! I am informed that that is the way it's handled and that is what I must do. This is very unusual and frankly unacceptable business processing of accounts. It results in my questioning other issues associated at this time. I'm considering going to another Dr for this reason alone. this doesnt have to be this way.