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    Wags Pet Retreat

    4.0 (2 reviews)
    Open 8:00 am - 7:00 pm
    Updated 3 months ago

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    10 months ago

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    4 months ago

    it's ok; a little expensive for the services offered; no discount for dogs sharing a kennel, which most places do offer.

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    Hickman Creek Kennel

    Hickman Creek Kennel

    3.1
    (9 reviews)

    Seems to be a common theme.. I picked my senior dog up after only two nights there and she was…read morefilthier and smellier than she's ever been in her life. It smells and looks like she's been laying in her own urine. I board her very regularly but the normal one was full, she has NEVER came home smelling or looking like this even after a week of kenneling. The smell was so strong I couldnt stand having my windows up or down, it just blew it around. I called and they did offer me a refund but I'm terrified she's going to follow suit of the other reviews and be sick. They offered to give her a bath if I brought her back which I kindly declined. I would not trust them with her again. She attempted to blame the smell on the fact it had rained but this isn't wet dog smell, it's pure urine. And on another note - they do not leash dogs when you drop them off or pick them up. It seemed odd when I dropped her off that I had to insist the girl leave a leash on because she wouldn't follow her without it. Then when I picked her up, a giant huskie was let out into the lobby completely unrestrained. This isn't safe and it's not appropriate. There could have been children, or other dogs, or anything that would make for a dangerous situation with an unknown and very large dog. I would NEVER recommend taking your pet here.

    We will not be using Hickman Creek again. We took our Goldendoodle, Riley, for a week during our…read morespring break trip to Florida. She had not been feeling well prior to going, but our veterinarian said it was gastroenteritis and prescribed medication, telling us that the kennel could administer the meds and she would be fine. As another reviewer said, she was supposed to have been given a bath on the day of pickup, and we were charged for the bath, but she smelled awful and was visibly dirty and greasy to the touch. We had to take her directly from the kennel to the pet store to give her a bath, with the kids complaining the whole way about how terrible she smelled. The hair on top of her head was so matted that it couldn't be brushed, and I had to trim it down to the skin. She has several other spots that we will have to let the groomer take care of once the hair on her head grows out enough to take her. My wife later called and was assured that she did, indeed, have a bath that morning. The medicine had instructions on the bottle and we verbally gave the employee the instructions when we dropped her off. She was to be given the medication until it was gone, which would have happened toward the end of the week. When we arrived, after they tried to give us the WRONG DOG, they gave us the medication bottle back and it still had pills left. After getting her home, it became clear that she was still not well. We took her back to our vet for an additional $250, where she was diagnosed with severe gastroenteritis and prescribed more of the same medication. After administering the medication properly, she is now back to her old self.

    Keshlyn Kennel

    Keshlyn Kennel

    3.7
    (11 reviews)

    I rarely ever leave a review but I had to, to warn other customers of my recent experience…read more I have been boarding my dogs for a couple years now at Keshlyn Kennel and they have always been super amazing at taking care of my 2 small dogs until recently. I tried to board my dogs for 5 days in August 2025 and was told that they are no longer boarding dogs 12 years and older. This policy isn't located anywhere on their website. I honestly feel and believe that they are discriminating against myself and my dogs because they recently stayed for 2 weeks in July 2025 with no issues other than having to put padding on the walls due one of my dogs being blind. I have spent literally thousands of dollars here and have been a loyal respectful customer for years. BEWARE IF YOU ARE TRYING TO ESTABLISH CARE FOR YOUR DOGS WHILE OUT OF TOWN DO NOT USE THEM. THEY MAKE THEIR OWN RULES AND POLICIES AND THEY ARE DIFFERENT FOR EVERY CUSTOMER/DOG.

    Oh wow! I am already excited about leaving my cat here. Look at the star review on this place!…read more So I am looking to move my crazy kitten, Wilde, soon to be a cat and he is still non neutered. There are limited amount of places who will take a non neutered male and I am so glad that this place is one of them. Their boarding process is easy as a new client. Fill out some forms and have your pet's medical records on your phone or documented. CON: THEY DO NOT ALLOW FOR EXTENDED STAYS. I want to leave my pile of fur and claws there for a month, visiting every two weeks and the representative stated that "The best you could do is leave him for two weeks and then take him for two days and then bring him back for another two weeks." Suggestion: I wish they would allow vets to fax over or email over pet medical records. I went to actually check this place out today in person and it seems like there is a lot going on. It definitely feels like it is in a rural part of Lexington, if that makes sense. I do not like the back roads I have to take to get here. Tates Creek also bisects the road to this location, but it is down like two lanes (one coming and one going).

    K9 Unleashed

    K9 Unleashed

    3.0
    (4 reviews)

    I took my 2 year old bullmastiff here for basic obedience boarding training, 2 weeks later the…read moreowner tommy dillon called me and told me my dog was dead. After an autopsy the cause of death was determined to be heatstroke. MY DOG DIED OF HEATSTROKE UNDER THEIR CARE!! After offering his condolences he said he would refund me the training fee. Two months later, i haven't received a penny. AVOID AT ALL COSTS!!!

    Tommy Dillon is the owner of this business. He has a beautiful dog advertised for sale online. I…read morespoke to him for over an hour. He gave me a price and what was included. We agreed that this dog, Holly, was perfect for my needs. He asked me to send him an email outlining what I wanted as for as training. I did that right away. He sent me a current video and some pictures. I was so excited to have found this dog! Then, Tommy stopped all communication. He does not answer my texts, my emails, or my phone calls. I realize he may have sold her to another person who was in his local area, or that anything could have happened, BUT I begged him to just tell me why I was not hearing from him. It has been 4 weeks and still nothing. My best guess is he sold her to someone who wanted to do their own training, faster sale, faster money in his pocket. But, I really do not know, I can only guess. Holly is still advertised on site his web but he told me he was not going to ever list a dog as sold because sometimes the dogs get returned and he has a harder time reselling them when he posts them as sold. Whatever the reason, Tommy should have told me something, anything. He did mention he had been partners with Protection Dog Sales in KY but they had a falling out. I also had a problem with that guy too. I am a fairly normal person, I am not unrealistic about what to expect for over $20,000.00! IMO, these dog sellers are in it for a fast buck with no regard for the dogs or the people they do business with.

    Wags Pet Retreat - petboarding - Updated August 2026

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